Last week, my husband and I stayed at the Cliffs Hotel for two nights (3/26 - 3/28/24). I have stayed there many times since 2007 when my daughter worked at the hotel at the front desk during most of her college years at SLO. I have seen great changes occur over the last 17 years. The last time I stayed at the Cliffs was February 2019. I was incredibly impressed with how pleasant, friendly and helpful the staff members were to us. The hotel was impeccable maintained, and our room (#355) was the best location I have ever had. We dined twice for dinner at Mirasol and thought their food and service were superb. The valet parking was efficient and quick. The well-maintained grounds were simply lovely - and of course, what a view! Our stay was simply wonderful. The Cliffs Hotel has upped their game since 2019. We will be back!

Clean and comfortable room, at a price. The service was terrible. The Bell Hops were pushy. The front desk staff were smiley and pleasant but hopelessly lost if we tried to go off-script. Even the simplest request could not be dealt with. This place thinks too much of itself.

I recently had the opportunity to stay at the Cliffs in Pismo Beach and the experience exceeded all my expectaions. The Cliffs is a small personal hotel with all the amenities of a large Resort. The location is amazing tucked on the cliffs of Pismo with scenic Ocean Views. This Resort has something for everyone, from Families to Honeymooners. I was part of a Couples Mini Get-A-Way and I enjoyed all the amenities the Hotel had to offer.. I lounged at the pool/jacuzzi, had a massage at The Dia Feliz Spa and ate at The Marisol Bar and Restaurant, (Oh I didn’t even bother with the gym) this was a Pampered treat for me. Sitting on our Balcony watching the Sunset was unforgetable.. The Highlight of my Stay at The Cliffs was the people. Every Employee I encountered was kind, attentive and professional from the Front Desk to Housekeeping. What I will remember most from my stay at The Cliffs is how I felt. Being a Guest at The Cliffs made me feel like a VIP. That is an amazing gift.. to feel special.

BEWARE IF AN EMERGENCY COMES UP I have sent the Cliffs an email and request through their website with no response. My husband booked a room for one night for $550 last minute. Within HOURS, the next day, he called to cancel our room because our son was in the hospital. The person on the phone was very short and said he was so sorry but we did not cancel within their cancelation policy, no exceptions whatsoever. They did not care about my son, they were on the phone for 3 seconds and that was it. I have tried to reach out to them and ask before I posted a bad review to please refund us or at the very least give us credit, they do not care. They never even responded. I let them know that we are local and faithful customers to them. We have celebrated so many times at their establishment, they don't care. They don't care that they have lost us as their customers. At the very least respond please. I know your cancellation policy but at least respond, we did give you $550 Cliff's, let's do the right thing and give me an opportunity to leave you a great review.

If I could give The Cliffs, a 10, I would. What an amazing stay I had. Of course, the nice weather, along with the incredible help I received from Becky, at the front desk, made it even more special but the room, views, and amenities were wonderful on their own. I added this stop to my staycation to Pismo, after a night at each of the Cliff’s two sister properties, Seaventure and Sycamore. They were so nice, I wanted to try the Cliffs to complete my adventure. So glad I did. All three were great properties and all different. Check them out and take your pick, or do all three like I did. Rarely have I come across more pleasant and helpful staff, along with such awesome locations, than at these hotels.