Banyan Tree Mayakoba

We were looking forward to celebrating our anniversary at Banyan Tree Mayakoba. And it did not disappoint. It is difficult to list all the parts we loved, but let me try here: Conciergerie: Perfect service, organisation, and recommendation, from Ms Sonia Romero. Sonia was extremely helpful and went beyond with little touches like lending me her own personal iPhone waterproof pouch when I went kayaking. The Villa: Superb on so many levels. The Cleaning Team was also fabulous, looking after us so well and thinking of all the intricate details. Restaurants: We tried Saffron, Cello, La Copa, Oriente, and the room service. The food was superb, but what made it even more special was your fantastic Team. We particularly would like to thank Rigoberto and Marco who looked after us every morning for breakfast, remembering our drink orders, and being extremely helpful with my gluten allergic husband. It was a real pleasure to converse with them daily. The hotel grounds: Beautiful and secluded. We enjoyed our daily walks amongst the wildlife and the bicycle rides to go to the beach and around the Mayakoba sights. The activities: Thank you Kelly for your great spirit. The Reflection pool: the staff was so attentive and kind. A special mention also for Sur Beach Club: It was secluded, without children and Victor and Palacio were particularly good hosts. Helping us choosing the right cocktails, wines etc... Were there some negative points: Only a minor few. But they were dealt with professionally and efficiently by the Management Team. What make this resort special is the Team, its professionalism and dedication.

Osiel is the best host! Incredible experience. Can’t wait to return! Most attentive and thoughtful! He truly made us feel at home while we enjoyed the beach with friends. The drinks he made were delicious. Very personable.

This hotel is absolutely the best. The rooms and privacy and service is top notch. Osiel was incredibly helpful on the beach!

Banyan Tree Mayakoba was beyond my expectations. Everything was excellent-accommodation, food, and particularly service, especially our personal concierge, Gaby. I’ll be returning!

It is a great hotel with excellent infrastructure. Staff are very helpful and attentive. Why I gave it 3 Stars: based on my expectations there that were not met. Staff know nothing about Gold members if Accor and their benefits (like upgrade if available, welcome drinks, early check in / late checkout out etc.) which when requested needed investigation and check and also sometimes not fulfilled or honored. An incident on the beach, where we were not allowed to use the beach as all places were occupied while clearly a couple of places were kept empty or reserved and we were pushed to a different place, and this was by the manager Alberto Jaramillo. My wife and I had several explanations for this attitude. But overall is a nice luxurious place.