Banyan Tree Mayakoba

Jesus, a server at the beach, made our experience extra exceptional. His attentiveness and friendless exceeded our expectations. We returned to the same spot everyday because of him. My non spanish- speaking friends were able to communicate with him perfectly.

Jesus (Jorge) took great care of us at the beach everyday. He’s a real pro! I hope he’s here when we come back.

Jesus was sweet, attentive and amazing. He handled all of our needs with drinks, ice shade.. whatever we asked him for he was happy to be there for us:)

What an incredible experience. The rooms were stunning, the layout incredible, and the service was perfect. Complete paradise. The atmosphere was so calm. I’ve never felt so relaxed. I’m going every year!!

Banyan tree always lovely, with beautiful rooms and high levels of service. Breakfast excellent. Location also wonderful with lagoons and mangroves. Their recognition of their place in the environment also impressive. But with all this, comes the bad. It's getting up there in age, and while this means that the buildings are simpatico with the greenery which is lovely and mature, the rooms show their age. Spotty wifi. Some plumbing issues. Mosquitoes a real thing here. You "will" be bitten. Whatever they do here in terms of infrastructure to reduce mosquitoes, its not enough. Saffron, with a chef from Thailand was fantastic. Cello, with a chef from Chef Boyardee, terrible. Sands the most beautiful of the three, but a real lost opportunity in the evening with a lackadaisical menu. Finally, food and beverage costs. Its unbelievable. $20 beers. $25 french fries. Most restaurant entrees $70. No problem you say, Mayakoba beautiful and true resort retreat. Fine, I say. But after Banyan Tree we headed over to the new Edition/St. Regis, and their identical beers are $10, and the entrees in their truly excellent Italian restaurant significantly less. Simple porcelain incense burner from the shop because you have graduated from stealing stuff from rooms: $85. It's Mexico, not Bora Bora.