Banyan Tree Mayakoba

Banyan Tree Mayakoba was the most beautiful and relaxing place. Something special ! Make sure to stop by the beach and ask for Gamalial to help you with whatever you need.

This place is like a dream!!! We enjoyed every single thing! The room was gorgeous the service was spectacular and beach service was over the top! Gamaliel at the beach took care of us more than could be imagined. Made sure we had our chairs food drinks shade. We are kosher so it was not the simplest but he knew everything about kosher which made it so easy for us and enjoyable!!! We can not wait to come back soon!!!!

Amazing experience—truly a top-class resort! Most importantly, the service was absolutely fantastic. Our concierge, Juan Oopeza, provided phenomenal service throughout our stay. Always smiling and eager to help, he made us feel genuinely welcomed and truly special. We did experience an issue one evening when a neighboring resort hosted a party that went late into the night. However, the way the situation was handled was remarkable. The front desk manager, Igor Radojkovic, personally stepped in and went above and beyond by advocating on our behalf with senior management. Thanks to his efforts, the hotel graciously offered us a complimentary night for a future stay. That level of care and dedication is exactly what defines exceptional hospitality and protects a hotel’s reputation for quality. We truly felt valued as guests. We will absolutely be returning to Banyan Tree and will be recommending this wonderful resort to all of our friends. Thank you for such a memorable stay!

The staff and facilities were amazing!

Great experience. The beach is ok, but the resort is other level. Rooms are amazing and the service is excellent. Jesus at the beach club is one of the best we have experienced.