Banyan Tree Mayakoba

Large, clean, well designed and well maintained suites in a unique location carved out of the mangroves in the master planned Mayakoba community. Water from the cenotes keeps the canals clean and clear. Free boat rides - tours and water taxis to the other Mayakoba hotels are a nice touch. Restaurants have high quality Italian, Thai and Mexican food. Beach is kept clean even during June seagrass season. Wildlife, especially early morning birds creates a nice atmosphere. Grounds are well kept, especially considering it is in a jungle. Dedicated bicycles for each guest are nice. There are no low cost food options ($50 cheeseburgers/$40 taco plates). There are a lot of erosion control barriers in the ocean that are required but that are not pleasant to look at and seem to create mini ponds of stagnant water during some low tides. Service is functional and generally fast but not spectacular. We had a really terrible welcome experience that set a bad tone for us and put a cloud over our weekend stay. Although the management team offered generous service recovery, it still wasted half of our first day and made us not very enthusiastic about the hotel from the beginning. That is the feeling we took away with us. Overall, it is a solid four star hotel but nothing that sets it apart from several thousand other high end properties across the world.

Banyan tree is such a well oiled machine. Every single part of the stay, from check in, to the concierge, the spa, the restaurants just flows so perfectly. It’s really the perfect place for paradise. the rooms with a huge private pool and every amenity already there for you. The beach was super clean even through the rest of the area is covered in seaweed. Special mention to the Sur beach crew and especially gamaliel for providing way above and beyond service and made us feel so special. Will only stay here if coming to playa

The Banyan Tree Mayakoba is one of the most beautiful hotels I’ve ever had the chance to visit. Beyond the exceptional service and signature comforts that always define the Banyan Tree experience, this property is set within a breathtaking natural sanctuary where you truly feel connected to nature. From the lush tropical vegetation to the incredible wildlife that peacefully coexists all around you, every moment feels unique. And, of course, being able to explore the property by bicycle, with complimentary bikes available for guests, makes the experience even more special. Simply unforgettable.

Gamaliel was amazing and helped us throughout our stay, made the trip truly memorable.

We had the most beautiful trip . Had amazing service especially by the beach with the best person Gamaliel. He was friendly polite and knowledgeable.