Banyan Tree Mayakoba

Beautiful stay and excellent service all around! The property is gorgeous and staff goes out of their way to ensure you are having a relaxing stay. Especially Jorge at Sur beach club, he took great care of my husband and I during our visit. Thank you, Jorge!

Would highly recommend this property. Staff took care of our every need, especially my resort host, Roi. Food was phenomenal at every restaurant. If you are looking to be treated like royalty in a beautiful place, I couldn’t recommend Mayakoba Banyan Tree more.

Perfect weather, lovely property, great for kids. Gama took great care of us on the beach. The villas are wonderful for families. We loved the private pool. My sons and joyed the entire trip. Soccer on the beach and snorkeling were amazing. We will definitely be back!

service is not at par with a hotel that charges 5 star rates, the hotel will not let you check in before 3pm, they will give you a fake smile and repeat a generic line that check in is after 3. the rooms were updated however our room was missing a lot of amenities they usually give you. This hotel prides itself of the privacy and seclusion each room provides to their guest but for some reason they decided to cut all the vegetation that provides the privacy, hence everyone can look at each other's rooms and you feel like you're in a fish bowl... the room was not cleaned real well and the pool was filthy!! Definitely not a good value for what they charge

We had an incredible friends reunion at Banyan tree! The friendliness of the staff really stood out, and we had an especially great experience with our Butler, Miguel. He was very helpful and accommodating. Everyone at the resort made us feel very welcome. The grounds were beautiful and we really enjoyed being able to bike around the resort. We had fantastic massages at the spa, and really enjoyed the view and the food and beverage service on the beach.