Banyan Tree Mayakoba

We had a wonderful family vacation. The facilities were beautiful and first rate, and the staff was incredibly attentive. The buffet breakfasts were outstanding. While the food was very tasty, it was very expensive so be prepared for that. We enjoyed our meals at all the restaurants except Tomahawk, where the prices were well over $125 for steak or fish. We had a chef come to a villa one night and that was outstanding. The food was delicious, more than plentiful and the two servers were incredibly attentive. My only negative with our experience was that there was quite a bit of seagrass. I have been there at Christmas time, and did not have that problem. As such, I might reconsider going in March, realizing it is a function of mother nature and hard to control.

Jorge has been great for us at the beach club! He's always one step ahead of our needs and is quick with service. He's made our experience even better!

We had an incredible stay at Mayakoba and were blown away by the level of service throughout the entire property. The staff truly made the experience special — everyone was warm, attentive, and went out of their way to make sure we had everything we needed. A special thank you to Gama, who took care of us at the beach every day. He consistently went above and beyond, anticipating what we needed before we even asked and making each beach day feel effortless and relaxing. His kindness, professionalism, and attention to detail really stood out and made our trip even more memorable. We can’t wait to come back — the hospitality at Mayakoba is truly exceptional.

We have had the most wonderful week at Banyan Tree. A few specific shout-outs: Edson was an incredible host by the pool bar. We had a fantastic conversation about different tequilas and then he helped us choose some new ones to sip on and try. (He also helped me make a delicious drink off menu when I wanted something without sugar!) Cristobal at the same bar was also excellent, and we were so impressed with his tortilla salt creation! Raul, too, helped us find pool seats and was kind and accommodating. Paco by the beach. What a guy! Every day we were there with our big group, including two small children, and he was attentive, patient, and super friendly. Not to mention the drinks and food came out quickly, which was super helpful with small kids. If you're there during the Catch of the Day hour, you must get it. Absolutely delicious ceviche and tacos. Thank you, Paco, for your wonderful hosting! Daniel and Marco at breakfast each day were also incredible, attentive, and kind. We loved seeing them every morning. Sonia and Sarai were also standouts helping us plan our week, and always checking in to see if we needed anything in our villa. Overall, we were blown away by the kindness of the staff at Banyan Tree. We will definitely be back and recommending to friends! Thank you!

We absolutely love Banyan Tree- this is the best place to visit if you are looking for the perfect balance between nature, great beach and amazing service! I have a few people that I would love to mention as they truly made our experience amazing and made us feel at home. A huge shoutout to Juan, Victor and Edwin who were our waiters at the beach almost every single day of our stay! From day one, they made us feel so welcome with their kindness, warm personality, and genuine care. These guys are one of those rare people who goes above and beyond without even trying — always smiling, always attentive, and always making sure everything was perfect. They remember us from our stays every single year and care so much to ask and make sure everything is perfect. I am simply impressed by how they do business and how professional and caring they are. I wang note also Juan Oropeza- he is so kind and super accommodating helping throughout our stay to make sure everything was taken care of and me and my daughter had the best experience. Professional, kind and super helpful. Marco from Oriente- that with his genuine smile makes you feel at home. People like these are hard to find and truly deserve the best as they deliver the best. I never take the time to write reviews but our stay has been made better because we felt right at home thanks to all your amazing staff that come to work everyday and care about what they deliver. Iris