Banyan Tree Mayakoba
Playa del Carmen, Mexico
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About the Hotel
Location
Banyan Tree Mayakoba
Carretera Federal Chetumal-Puerto Juárez KM 298
Playa del Carmen, Mexico
77710
Nearest Airport: CUN
Features and Amenities
- Dining
- Private Dining
- Pool Bar
- 24-Hour Room Service
- Wine Cellar
- On-Site Amenities
- Salon
- Spa on Property
- Fitness Center
- WiFi
- Bicycle Rental
- Art Collection
- Boutique
- Golf Course
- Tennis Courts
- Gardens
- Infinity Pool
- In-Room Amenities
- Turndown Service
- Air Conditioning
- Hair Dryers
- In-Room Safes
- Mini Bar
- Flat-Screen Televisions
- Coffee & Tea Facilities
- Pillow Menu
- Private Pools
- Private Gardens
- Private Decks
- Work Desks
- Bathrobes & Slippers
- Activities
- Tennis
- Snorkeling
- Ecological Excursions
- Canoeing
- Yoga
- Business
- Meeting Rooms
- Business Services
- Family
- Cribs
- Babysitting
- Kids Club
- Highchairs
- Strollers
- Nearby
- Historic Sites
- Golf
- Interests
- Beach
- Hotels
- Kids' Favorite - Perfect for Kids
- Signature Perks
- Spa
Reviews for Banyan Tree Mayakoba
Pure bliss
This hotel is absolutely the best. The rooms and privacy and service is top notch. Osiel was incredibly helpful on the beach!
Navigator49502775913
Deserves more than 5 stars!
Banyan Tree Mayakoba was beyond my expectations. Everything was excellent-accommodation, food, and particularly service, especially our personal concierge, Gaby. I’ll be returning!
StBartslover - Chicago, Illinois
Great hotel but lower than our expectations
It is a great hotel with excellent infrastructure. Staff are very helpful and attentive. Why I gave it 3 Stars: based on my expectations there that were not met. Staff know nothing about Gold members if Accor and their benefits (like upgrade if available, welcome drinks, early check in / late checkout out etc.) which when requested needed investigation and check and also sometimes not fulfilled or honored. An incident on the beach, where we were not allowed to use the beach as all places were occupied while clearly a couple of places were kept empty or reserved and we were pushed to a different place, and this was by the manager Alberto Jaramillo. My wife and I had several explanations for this attitude. But overall is a nice luxurious place.
AmrAbdallah - Sidi Abdel Rahman, Egypt
Thanksgiving Vacation
This was one of our best family vacations because of the facilities, food and service. The resort campus was immaculate, the beach club was fantastic, the food—particularly Saffron and Tomahawk—was excellent, and everyone was so nice. Our concierge, Gaby, was amazing. She was so accommodating and lovely. Overall a great experience.
kevin r
Beach front paradise
Best location, services and beachfront villa. Mayakoba is an amazing beautiful place to visit. We did not even have to leave the resort. We even visited the neighboring Fairmont resort many times for different food options, but prefer to stay at banyan tree resort due to its quieter setting and attentive services. We made all the concierge requests via what’s app, and our host Gaby is always attentive. On site dive center is also very helpful if you want to try scuba diving or snorkeling. Banyan tree SPA is also top notch, we had amazing message treatments there. We will definitely recommend this place to anyone who wants to visit Cancun area.
ambert0416
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