Banyan Tree Mayakoba

Best place ever! There is no vacation like it. If you go to the beach ask for Gamaliel. He is the best part of the vacation! We were taken care of every time we got to the beach with anything we could need or want!

Back again at our favorite place, feels like home. Staff is so warm & welcoming. we stay by the beach, sunset walking right outside to the beach or breakfast. But, you need to know all the villas have been renovated & are magnificent & huge, all with pools & Jacuzzis. The food @ Cello & the chef will make you anything you want. The fish at the sands can't get any fresher. Better make your massages before you go, they are so booked, & there is a reason, they are great! Ride bikes thru out the complex, & if you are a golfer, roll out of bed onto the greens. Oh, buffet at Oriente is the best, I've never seen one like this with everything & it hits the spot. Banyan Tree is a sleeper. Once you go there you will always come back!'' It's a special property & you feel so rejuvenated when you leave. The GM must be doing something right, it is such a privilege to work there.

We had the absolute pleasure of working with Ivon Cedillo, the events manager, and our personal concierge Angel Escamilla during our wedding stay, and truly, the experience would not have been the same without them. Angel reached out to us after we arrived via Whatsapp, and anticipated our needs before we even had to ask. Every detail, big and small, was handled with care, professionalism, and genuine warmth. Whether it was coordinating last-minute group dinner reservation requests, signing us up for any services, ensuring our schedule flowed seamlessly, or simply checking in at the right moments, he made us feel completely taken care of. Ivon worked hand in hand with my wedding planner, and though she was not part of the team when we first booked our event, we are so happy she joined the Banyan Tree team and was a part of our experience. She was present and oversaw the welcome party as well as the wedding events and was always close by or a call away if my planner had any questions. Her attention to detail and leadership made everything feel very smooth and easy. The whole team at Banyan Tree created a sense of ease that allowed us to be fully present and actually enjoy our wedding experience, which is priceless. Their dedication, responsiveness, and kindness did not go unnoticed, not just by us, but by our guests as well. It’s rare to encounter people who combine efficiency with such a personal and thoughtful delivery. The spa therapists and front desk staff at the spa are world class and they were very accommodating with our busy schedule. All of our guests who had spa services raved about them. Do not miss out on the rainforest walk, always book it with your service! We are beyond grateful for everything they did to make our wedding stay unforgettable. There were so many special details to help us celebrate this once in a lifetime weekend, and we can’t wait to come back. If you have the opportunity to work with them, consider yourself very lucky.

Our family of four (with two young children) stayed at Banyan Tree Mayakoba for 4 nights in late April 2026. We stayed in a one-bedroom villa with a living room. We had a wonderful time and we'd recommend it. The staff, including Fernanda (our personal concierge who checked in with us daily at breakfast), Jazmin (who brought our kids complimentary guacamole at check-in when she sensed they could use a snack), Veronica (the world-class yoga teacher in the spa), Marisol (the friendliest welcome you'll ever receive at breakfast) and Victor at the beach club made a big difference in personalizing service for us throughout our stay. The private pools are absolutely delightful, especially when you have kids. And, getting around by bike and golf cart is such a treat. Our 7-year old would mutter, "Best vacation ever" throughout the trip. Here are my notes and tips: first, the buffet breakfast at Oriente breakfast is unbelievable and easily the best breakfast spread we've ever eaten. We ate there for 4 days and didn't come close to trying all the delicious options. Second, the dinner restaurants are expensive, even by resort pricing. We typically ordered in-villa dining and were able to keep our dining costs to a reasonable level. Kids under five eat free, which is a great perk. Third, there are lovely complimentary activities, such as yoga and sound healing at the spa. Ask at check-in for information about programming while you're there. Fourth, the beach had some sargassum in late April, which was a bit smelly one day, but the staff did an excellent job cleaning it up and it wasn't an issue for the other 3 days. Kudos to the team at Banyan Tree: it's an amazing property!

Amazing experience. Gamaliel was the best at Sands Beach.