Banyan Tree Mayakoba

Beautiful property, outstanding service, Roi was beyond the whole time, amazing food and overall service

We visited the Banyan Tree over Easter and had a great time. We stayed in a 2 bedroom villa close to the beach and Sands beach club. The pool at Sands is great and wasn't ever too crowded, it was easy to get sunbeds on the beach and always felt very relaxing. The service on the beach was great from all the staff, very attentive. A special mention must be made for Angel who helped us every day with our plans and was always available and super cheerful and helpful. We visited the other resorts in the Mayakoba complex for lunch. We found the bikes very useful during our stay as the report is huge.

We truly enjoyed our honeymoon at Banyan Tree Mayakoba. We were treated with such kindness by all the employees and everyone was very helpful, and made us feel special. Our concierge Gabrielle was incredible! Both by helping with on and off site reservations or making sure we had what we needed in the villa. She was fantastic! Would come back with family and friends to stay again in the future! We felt secluded enough with our beach villa, yet comfortable enough to get around via bikes or golf cart rides. The beach and spa were incredible but nothing compared to having both the beach and pool to ourselves at our villa.

We recently returned from a wonderful week at Banyan Tree Mayakoba. We were again struck by the superb service and hospitality. We definitely felt like “family” at this property, which is lovely, perfectly maintained, and that really brings it in terms of making guests feel welcomed and cared for. We want to give special thanks to the following: Gamaliel, our beach host who noticed that we were interested in Mayan cuisine and who arranged for bespoke Mayan lunches at our beach palapa. Jesus, our other beach host who provided great conversation and impeccable service. Alejandro, who not only cooked and served us an amazing private bbq at our villa, but who also bonded with us with our shared appreciation for Depeche Mode. And last, a special shout out to Fabian, our nighttime housekeeper who carefully prepared our villa for restful sleep each night. It’s the small things like having excellent, friendly, unobtrusive nighttime housekeeping that demonstrate the excellence of this property.

We stayed at Mayakoba for our honeymoon during a very hot month (August) and still had an excellent experience. The rooms are beautiful and spotless (we stayed in the 2-bedroom pool villa) and the property is uniquely split between the oceanfront and a large lagoon. Service is exceptionally attentive, and the breakfast buffet stands out, though dinner pricing is high, as expected at this level. Privacy is amazing and all around it's just supreme luxury. There are plenty of activities for both couples and families, though it feels more tailored to couples. We enjoyed biking around the property and seeing the wildlife, and even left the resort one day, which was easy to do by renting a car. The only drawback is the ocean. There was lingering seaweed, which affects the experience if you’re looking for clear, swimmable water. The hotel makes a strong effort to manage it, including barriers, but it does impact the view. Though this may not be the case all year round. If ocean swimming is not a priority, the resort is still exceptional and worth it as there is a lovely hotel pool and beautiful white sand beach seating.