Banyan Tree Mayakoba

Room was very comfortable and laid out well for a couple. The room overlooked the pool which is beautiful. Overall the experience was great. We enjoyed the beautiful grounds. Service was top notch. The only critique was that after spending so much money for the hotel we’re hoping that it would be all inclusive. However there were still fees for silly things for example when we asked for a whole avocado at breakfast (which was supposed to be included in our stay) we were told there would be an added $5 charge. Our martinis were appx $75 etc. we had a personal concierge Claudia who was beyond amazing. Roger and the staff were very helpful and accommodating. Overall it was an excellent five star experience for a couple looking for a few nights to reconnect.

The staff was phenomenal throughout the resort, but I was especially impressed by the beach staff. Roger, Edween, and Jorge made the 3pm volleyball games inclusive, competitive, and incredibly fun — even jumping in to play themselves. All ages (from 8 to 45) participated, and it was definitely the highlight of my trip. Thanks again to the beach staff for bringing such great energy!

Amazing place. Super helpful staff especially Jose Espinosa and Jasmine. Beautiful setting. Would definitely recommend.

The service was outstanding at every restaurant. Special thanks to Jorge at Sands and Jair and chef Sandy at Cello for memorable meals.

I’m a person that never goes back to the same place twice, but we made it back to Banyan Tree Mayakoba twice in one year. The reason was mostly because of an amazing staff that makes you feel like you are at a five star resort. On our last trip we had a personal concierge, Paulina, she was amazing. She was unlike any other concierge we’ve ever had, she truly made this vacation feel like a one of a kind experience. We’re already planning next year’s trip along with my wife’s parents.