Banyan Tree Mayakoba

There is no denying that Banyan Tree Mayakoba in Mexico is a stunning destination. The hotel is breathtaking in so many ways and the staff are super friendly and attentive. There is so much to immerse yourself in and although the prices for food and drink are eye-watering, the variety and attention to detail is first class. We had a small issue with a leak in our villa but the team worked hard to fix it and ensured it did not negatively impact on our experience. Special mention to the cleaning staff, who are always smiling and to our two concierges, Miguel and Roi, who were always on hand whenever we needed something sorting. The activities team (volleyball, pool blackjack, ping-pong etc) were also great fun. If it wasn’t a 10 hour flight from the UK, we would return regularly but it will remain one of our best and most memorable vacations.

Phenomenal 4 night stay celebrating my 50th. Truly beautiful property with exceptional food and service. 100% we will return. Special note to ROI at the Front Desk and JASMINE the Concierge….both were superb!

The resort was beautiful. Our 3 bedroom villa was pristine. The entire staff from housekeeping to restaurants employees (I have a serious food allergy) were kind & accommodating. Our concierge, Madai, went above & beyond for us-besides making our reservations, she recommended some wonderful places to visit in the area. We had one of our most memorable family vacations. Thanks Banyan Tree!

All the experience was phenomenal, the food outstanding Roi made our stay memorable we are coming back, and bring friends with us

This view! And privacy. So relaxing. We stayed a few years ago on the lagoon, which is amazing. But this time we had a beachfront villa, and it is so wonderful. It is hard to leave it, because our villa has the ocean view, a pool and beach chairs. So why would we even go to the main resort pool? Best employee we met so far was Osiel, who went well outside of his job to confirm our days would be perfect, even securing another chair at the beach and umbrellas. The sound of the ocean and the wind in the palms outside our villa is bliss. Food service in the restaurants can be fairly slow but I think that’s cultural, and it is good to make us slow down when we are here. Love the bike trails but didn’t use them this trip because it is sooo hard to leave our ocean villa. Well done, Banyan Tree.