Iberostar Grand Paraiso

We had an amazing trip. Been going once or twice a year since 2009. We have had the pleasure of experiencing so many changes at the Grand and now the Joia. Some good some not so good but always an amazing time. There are a few employees that are still there and make the trip amazing. Luilly in the Rhapsody mixology bar is just the best. The drinks are amazing and his talent as a mixologist to make the best drinks is allways the best. We hardly go to lobby bar. Luilly make you feel welcome and is never rude or seams overwhelmed he truly is an asset to the resort. Mirna is the best she makes you feel like family. Lost my float and we looked everywhere asked everyone and Mirna is the only one who made an effort to find it and she did. When she stops to welcome you back she doesn’t just take time out to ask how you are doing she cleans your cabana straightens out your lounger. Makes sure you are well taking care of. She goes above and beyond. Emilio in the A’teliar restaurant will make your experience one to remember. He is so kind and knowledgeable and always suggests the most amazing meals. We have enjoyed dining and look forward to experiencing the best experience with Emilio. Dario is also the best he is always so welcoming and will always make an effort to welcome us back. This trip we had a couple not to not so good experience in the breakfast buffet with the women doing the poached eggs. Very rude and dismissive. Had to ask the waiter to get my poached eggs she just refused to serve me. I was standing there she would act busy so I waited patiently and as soon as another gentleman came up she stoped what she was doing and gave him the last 2 eggs. When I asked for 2 she said she was out didn’t tell me to come back in a couple minutes. First time I thought it was just an error. She did it to me 3 times. After speaking with the service manager, that changed. The service at the swim up bar has always been amazing but not this time. Luis just refused to serve my husband. Sitting there and he would serve everyone and anyone who came up after we had been sitting there he would not acknowledge him for some reason. First time we get that they bust but the whole 10 day we were the same experience with Luis. After speaking with management they were very kind and assured us they would find out the issue. After you get treated like that you tend to avoid the area and that was a bummer because we both love sitting at the swim up bar. Even with these minor setbacks it is always a great experience at the Joia. The Mexican restaurant has always been one of our favorites but they have changed the menu it really is not Mexican. Still managed to find something but just wasn’t the best.Janet at the lobby cafe was just the sweetest kindest. The taramasu was amazing she suggested and I had one almost every evening. We have ventured off to 20 other 5 star resorts in the area and no one welcomes you home like the Joia. So many other amazing employees that make the trip an absolute pleasure. Love how management handles any kind of discrepancy’s without making you feel uncomfortable. Thank you Joia for another memorable experience.

We visited the Joai Iberostar In June 2026 for our honeymoon and had a lovely time, the facilities, pool and room are all amazing and all the staff couldn’t have been nicer, with very attentive waiters by the pool plying us with strawberry margaritas through out the day. Also the entertainment team including Fabian, Pedro and Paula were amazing at adding fun throughout the day and into the night and we took full advantage joining in all the volleyball and arts & craft events coming away with lots of mini paintings. As vegans who love food the most important thing for us is what we had available to us and based on reviews and the fact there’s is 6/7 restaurants we were hopeful. I’ll start this review by saying as a vegan if you are not okay with asking for help this resort might not be for you as we found some of their signage at the buffet lacking and a bit confusing, and the options were limited for breakfast/ dinner with lots of meat and cheese items, and some items we thought would suffice without either (veg sushi for example had cream cheese). Also the majority of their restaurants didn’t have any explicit items on their menu you can order without making changes which can be tough for some waiters to get right. HOWEVER, once we’d spoken to a number of staff we were visited by both the lovely Valeryie and Dario, who upon learning we were vegan started making things especially for us in the buffet and helped us further understand all the ingredients in buffet selections. Dario also became our best friend the rest of the week, helping us to plan each restaurant on the resort we were going to visit each day and brief chefs to be ready with special vegan options for us. Dario (along with Ameyali) were awesome and really made us feel more comfortable in the restaurants that everything we were going to eat was vegan and all the food we had was amazing and cooked bespoke (big shout out to the Japanese restaurant and Italian restaurant chefs) without him I think we would have had a tough time, and been stuck with one option at the buffet each day too scared to visit any of the restaurants. Would definitely go back, was such a luxury holiday for us that we’re already desperate to experience it all again.

We are home now. I am walking around my kitchen wondering 🤔 where is all the food an my lovely egg making lady? 🤣 already looking at dates for my next visit. I am not really a return person I like change. This place has changed me alright. I know it will be tough to go anywhere else now. 1. SERVICE crazy good. Ask you all day if your good and if they can do simmer you. Whether at the pool in a restaurant or just walking around. 2. OK I am a food snob and a pretty amazing cook ( mainly cuz restaurants disappoint me ) This place has the WIN on food. When I feel like I am at a high end restaurant at a lunch buffet, that's next level. Not just food sitting under a light. They are making to order.. fish chicken steak pork. AT LUNCH....best made to order salmon and I live in Vancouver Canada..salmon country. SERVICE at lunch is not a cafe style . They treat you like a 5 star restaurant. Of course all the dinner places are yummers. Don't miss Gala night on Tuesdays. Dress up and have fun. 3. Elegance.. one of the classiest resorts. The greenery, furniture, lighting. Feels like a beautiful Italian, Spanish resort. You feel classy here. 4. The resort guests appreciate this place. Many have been many times and if I met first timers like me, they are blown away by all I have mentioned and say..they are coming back. Fun quality people of all ages. All respect and love this place and are happy to be at Joia. 6. Rooms.. all are identical. Extremely spacious separate his and her sink..oh ya the best. We girls need our space. Location is your preference. We had Panasonic ocean front butler. Building 70 farthest from every thing but still not far. Golf carts take you everywhere. Building 72 73 are in the middle. Walk to everything easy. Let me just say. You do not have to have the fanciest room or view to enjoy this resort. If budget conscious, just get a room. Come more often. Everyone treated the same. Walk outs looked cool if you like beach or quiet pool quick access. All the cabanas are free. First come first get. Hydrotherapy pool is free and beautiful and relaxing. In door with retractable roof. Pretty deep pool. I'm short lol. Bring a floatie. They do have 6 floatie mats. Again first grab gets it. I love reviews hope this helps. Any questions just ask. Love to share and help. Go have fun and book if your are considering it. I'm 61. I love a mix of fun (occasional shooter at the pool bar) and love to relax. Young or old like nice things? Yep, see you there.

We stayed in a villa for about a week. It was a beautiful and well maintained villa with a well sized private pool. The villa featured a very nice espresso machine we used daily. The food was pretty good - a little inconsistent, but overall good. We’ve been to many all inclusive resorts and this had the most consistent drink service across bars. The resort is small enough to easily walk between the villa and bars, pools, restaurants but the butler team did provide quick golf cart access. Room service was prompt and good! We had a very early departure and the day before, the butler team took our breakfast order and it was delivered right on time. We did not cross into the other parts of the complex. Overall, we will likely return.

We loved JOIA! All the food was amazing and they had a huge variety to choose from. The staff were incredibly attentive, unbelievably kind and always had smiles and happy disposition. Each moment and each experience here was a positive one and we didn't want to leave. We will definitely make it a point to come back! We couldn't give high enough praise for this place and highly recommend it to anyone who wants an unforgettable experience! Thank you to our butlers Ana, Benito, and Bernardo!