Iberostar Grand Paraiso

JOIA Paraíso by Iberostar, Playa Paraiso, Riviera Maya: August 15 – August 20, 2026 (5 nights, Room 7331) Pre-review Notes: We are a married, middle-aged couple that has visited Mexico all-inclusive resorts more than 25 times. We’ve been writing Tripadvisor reviews to help ourselves navigate and choose the correct vacation options for us. We hope this review helps you too. This was our first visit to Joia. We booked directly from the Joia resort website and received private roundtrip ground transportation from/to the airport. I regularly read many of the most recent reviews on Tripadvisor prior to booking our trips to Mexico. Expedia rates Joia a 9.4 out of 10 (~1,000 reviews) and Tripadvisor rates the property a 4.7 out of 5 (from ~10,300 reviews). Prior to the start of this booking Joia had sent multiple emails asking if we wanted to pick a specific room (all room choices were at additional cost). We also received an email stating “We want your experience to be the best it can be and we are paying attention to every detail. Please complete the form within the following link to know your tastes, preferences and specific needs. This will help us make your stay at JOIA Paraíso by Iberostar unforgettable.” I clicked on the link and sent our arrival drink preferences (Margaritas on rocks, tajin, etc.). How it began: Upon arrival we were greeted with a non-alcoholic welcome drink and some snacks, so a little disappointed after asking for our preferences then not meeting them. Check-in time was reasonably quick as we received our bracelet style room keys, verified passports, and paid the required Mexico mandated fees. Then meeting with the employee to make reservations for Gala night (the only required reservation other than Teppanyaki) at the buffet took more than 30 minutes as the representative seemed a little socially starved and wanted to tell us about his hobbies. I cut the conversation short once the representative wanted to talk about a club or timeshares (I’m not sure because I wasn’t really listening at that point). We’d had already spent more than 12 hours of travel and were very ready for our room. After disengaging with the reservation representative we followed the bellman to our room only to have our room keys be non-functional. Resort Grounds: 9.7 According to Google, Hyatt Vivid PDC has 310 suits. The grounds are meticulously groomed with many flowers, palm trees, sculptures, paintings. The walkways are covered and paths are intricately decorated tile. There are stunningly beautiful wood carved doors. Gold mirrors, elaborate staircases, and a level of decoration we’ve never experienced before. The ceilings are a conglomeration of artwork to the degree we found ourselves just staring at the ceilings. The beach is above average for the area, but not exempt from mother nature and does experience sargassum like most beaches in Riviera Maya. Everywhere we ventured on property was well-maintained and clean. The Joia property is attached to a larger Iberostar group of properties that include family all-inclusive resorts, but we did not venture outside of Joia because our vacation enjoyment can be quickly decimated by the sound of screaming children. The property was easy to navigate and the pool, dining, and bar walk time from our room was very quick. Pools: 9.7 There are three main pool areas at Joia that vary in energy level. The main pool area includes a swim-up bar, an activities side closest to the beach, and large jetted tubs. Next there is a ‘quiet’ pool that is away from most any activity (with no swim-up bar). Then a lovely Spa complex that has a juice bar, jetted tubs, jetted water features, steam room, sauna, various massage options, and more. The roof to the Spa pool is glass and retractable which made for a really nice option because the sunlight exposure was limited somewhat and created a very tranquil area. Prior to our visit we expected to use the ‘quiet’ pool most, but found we spent most of our time in the main pool area due to its size, which created a nice vibe where the activity didn’t create a detrimental noise level. We could watch the activities from a distance and enjoy rather than be disrupted with splashed water or yelling. There was plenty of seating and staff brought towels to our chairs before we could find towels ourselves. Room: 8 We stayed in the Garden Suite base room type in building seven on the third floor. The third floor seemed like the second floor as the main walkway from the lobby area was level 2. We found the building layout to be a fantastic design where stairs seem minimal. The rooms are large and comfortable. There was no delivery box for room service delivery. We found the bathroom to be aesthetically beautiful but not very functional as the design weirdly splits the bathroom to two sides of a jetted tub. The bathroom split makes for a small shower (rainfall without a wand) and small non-private toilet area. The entryway to the bathroom has French doors and are just plain awkward. I’d guess the TV was around 40” in size and had several English-speaking channels, but only about 4 movie channels. There was a full table where we could eat room service and a lounger for indoor relaxation. The terrace was beautiful, had a fan, and two seating options. The room seemed to have a electronic system that alerted staff when we left the room, so the cleaning staff was able to get in and out to clean at a speed we’ve not experienced before. Turndown service was provided in the evenings too. We found ourselves wishing for a door sign to ask for no cleaning service because the speed and number of times staff was in our room unpacking our toiletry bags or placing a chocolate on our bed felt overdone to us. We realize some folks really like speedy/multiple room cleaning services, but we like our privacy and room cleaning at a rate we can control. The room included a mini bottle of reposado tequila (which we finished), a bottle of wine (which we had to ask staff to bring us a corkscrew), and included a well-stocked refrigerator, snacks, and a nespresso machine. The nespresso machine pod loading was not functional. Drinks: 8.7 The drinks at Joia are above average. We were able to order the margaritas we like at the pool or lobby bar which is notable as we’ve experienced other resorts where the ‘good’ tequila is only available at a single bar location. Joia had a anejo tequila available everywhere. I did not have prior familiarity to the specific anejo tequila prior to arrival but found Centinela Añejo to be quite good. Personally, I’d probably still choose 1800 or Don Julio anejo for my grapefruit margaritas, but shots were delicious. The house wine was also good as we found Malbec from both California and Argentina to be better than experienced at Excellence. The coffee shop in the main atrium/lobby area provided acceptable coffee, but the barista refused to make two coffees one morning. We are still puzzled by the refusal. We aren’t sure if there was a language issue or something else, but we have been to many resorts where one of us orders room service as the other makes a coffee/pastry run. Never before has a barista refused to make two coffees for an individual. Returning to the room with only one coffee wasn’t the start to the day we’d hoped for. The cerveza options were also above average as two types of Bohemia were available at various locations along with Indio and Dos Equis. Breakfast: 6.7 We ate breakfast that included room service, pastries from the coffee shop, and the buffet Bellavista. Bellavista was a beautiful area and fairly quiet in comparison to many buffets. The largest disappointment to food at Joia was the quality and variety of pastries. The pastries were small and limited in variety. We found the breakfast room service food quality to be acceptable, but a small menu lacking any Mexican options. Also, the amount of coffee provided filled 2.5 of the cups provided (1.25 cups per person). The coffee wasn’t on the breakfast menu, but had to be requested via the phone app via special request. The amount of coffee provided compounded our coffee issues after the coffee shop refusal. However, room service was received in about the time estimate provided (45 minutes) and the food quality was acceptable. The buffet breakfast experience was below our expectation too. We found the food to be average (chicken tamales were our favorite), but mostly the same pastries as the coffee shop. When being seated one morning we waited for drinks for two minutes and when no one asked for drinks we just went to the buffet. When returning with food our seats had been given to other patrons. I found one of the fresh juices I liked. I was hoping for fresh mango, but none to be found. I was excited for the salmon bagels due to the variety of salmon, but couldn’t locate a toaster. I ordered a double cappuccino and regretted the decision as it was mostly milk with a splash of espresso. There was no a la carte breakfast option at Joia. Lunch: 8.2 We had lunch at the Punta Sal Cevicheria Grill every day of our stay. We enjoyed the location of the cevicheria as it overlooked the beach and ocean. The wildlife was fun to watch, especially coatis as they performed acrobatics as they jumped from palm trees and ran past our seating location. We enjoyed several of the menu options including mussels, ceviche, fish & chips, fish tacos, steak tacos, lobster rolls and especially the smash burger tacos. The cerveza tastes better overlooking the ocean. The staff did a good job consistently. Dinner: 8.9 We ate at L’Atelier (French), Venecia (Italian), Haiku (Asian), Legado (Mexican), and Bellavista (Gala Night). We found all the a la carte restaurants to be generally above average. If there was a weak spot to be found in the a la carte restaurant options I would point to the desserts, maybe. I was expecting lamb chops at L’Atelier and they were out. Not all items were as we expected, but there was always something delicious. The buffet on Gala night was our least favorite. While the grilled lobster, lamb, and prime rib options were delicious the cheese selection was missing one of the options we were most looking forward to. Maybe the buffet just isn’t our preference? If we were to visit Joia again we would skip Gala night and be sure to visit Ember (Steak House). If the pinnacle of your all-inclusive food requirement is unlimited grilled lobster tail then Joia may be the perfect choice. Room Service: 8 Room Service at Joia was split into 3 menus by time of day for a breakfast, lunch/dinner, and late night. Order delivery was received between 45 minutes and 1.25 hours. Cutoff for the larger day menu was 11pm and orders placed just prior to the 11pm time had the longest delivery time. There was a steak option on the menu and requests for extra french fries and hot sauce were accommodated. The chocolate ice cream was my favorite dessert at Joia, but wasn’t included on the late night menu. Food Thoughts Summary: We expected a very high score for food at Joia prior to our visit. Coffee/pastries, absence of an a la carte breakfast option, and unmet buffet expectations brought down our food scores. Food Score Including Drinks: 40.5/50 or 81% (8.1 used for overall score) Entertainment/Activities: 8.1 The nightly entertainment included various musical performances and shows in the lobby/atrium area. We went to one of the shows in the theater and one in the atrium. The theater is a gorgeous venue. The variety show was mildly entertaining (unicycles, singing, hula hoops, etc.), but we were hoping to be offered entertainment more adult themed. There are many activities throughout the day such as yoga, games, music, etc. There is a Rhapsody bar for post theater activity that we did not experience. Vibe: 9 Joia is the most aesthetically beautiful resort we’ve experienced. The artwork is gorgeous. There are glass sinks in the restrooms outside the buffet. The site design makes the short walks from room to destination enjoyable. There is variation between highish to low energy levels, but the high part of the Joia scale begins where other resorts report medium energy. The room bathrooms are a hiccup in an otherwise great overall design. The inclusion of Spa pool water treatment with steam/sauna use is very relaxing. We spotted and talked to other patrons that we recognized from YouTube review videos at the breakfast buffet and made sure to say hello. The vibe rating assumes you find quiet relaxation a positive. Service: 8.5 The staff was friendly and enjoyable. The room cleaning and turndown service outpaced our needs. We had a few service hiccups, but didn’t realize how many until writing this review... Refusal of a two coffee order from the coffee shop. A lengthy >30 minute Gala night dinner reservation as part of the check-in process. Our bracelet style room keys didn’t work when we arrived at our room. A buffet table seating given to other patrons when we visited the breakfast buffet. An online form requesting our preferences that was ignored. We were both asked to fill out a survey via electronic tablet at Bellavista Gala night, not looking at each others ratings, one of us rated all ‘satisfied’ and one of us all ‘very satisfied’. The next day we received a phone call apologizing that they let us down. We didn’t feel an apology was needed at all. Demographic: By our estimation the average guest was 60 years old and middle- to upper-middle class. We had fewer conversations with other guests on this vacation when compared with others, but did speak with folks from Canada and the United States. Positives: Beautiful art. Great overall resort design. Fantastic pools. Above average food that includes lots of lobster and mussels. Anejo tequila at the pool! Negatives: Room restroom design. Service hiccups. No a la carte breakfast option. Overall Score: 61.1/70 = 87.2%

⭐️⭐️⭐️⭐️⭐️ Exceptional Service at Iberostar JOIA Riviera Maya My wife and I spent seven wonderful days at Iberostar JOIA Riviera Maya, and the experience was outstanding from beginning to end. The property is beautiful, exceptionally clean, and well maintained, but what truly made our stay memorable was the incredible service. A very special thank you to GUADALUPE, MONSERRAT, JONATHAN, and LENIN. Each of them went above and beyond throughout our entire stay. They were warm, attentive, professional, and genuinely committed to making sure we had an amazing experience. They are all a MUST-MEET during your stay! From the moment we arrived until the day we left, the hospitality was phenomenal. If you visit this resort, make sure you seek out GUADALUPE, MONSERRAT, JONATHAN, and LENIN they represent exceptional customer service and are a huge part of what makes this property special. Thank you to the entire Iberostar JOIA Riviera Maya team for making our 7 day vacation such a memorable one. We would absolutely return!

My wife and I have previously stayed at two different JOIA by Iberostar resorts, so we arrived at JOIA Paraíso by Iberostar with high expectations. This was our third JOIA experience, and unfortunately, it did not live up to the standard established by our previous stays. We traveled as a group of 20, celebrating multiple birthdays and wedding anniversaries, so this was a special trip for all of us. There were certainly several positives. The food was great, the staff was friendly, and both the gym and spa were excellent. We appreciated the hospitality of many of the employees and enjoyed several aspects of the property. However, some service issues were disappointing for a resort at this level. On one occasion, our room was cleaned, but our water and refrigerator were not restocked. We brought it to the staff’s attention, and even an assistant manager personally noted the issue and requested two additional bottles of water for our room. Unfortunately, we still never received them. While this may seem minor, attention to details like this is part of what separates a luxury resort experience from an average one. Our biggest concern involved the resort’s smoking policies and cigar accommodations. Before booking, we did not see anything on the resort’s website clearly indicating that the property was not particularly smoking-friendly. In fact, the website advertised a cigar lounge, which was one of the main selling points for several members of our group who enjoy cigars. We also were not aware before traveling of how restrictive Mexico’s tobacco and smoking laws are. We certainly understand that the resort must comply with Mexican law. However, clearer communication before arrival would have helped us make a more informed decision about whether this property was the right fit for our group. Although designated smoking areas were available, we found them uncomfortable and poorly suited for a larger group wanting to sit together and enjoy cigars. It was also confusing that smoking was prohibited on the beach while vendors regularly walked along the beach offering cigars for sale to guests. We understand that the vendors and resort policies may operate under different rules, but from a guest’s perspective, the situation felt contradictory. Overall, JOIA Paraíso is a beautiful property with good food, friendly employees, and excellent fitness and spa facilities. However, compared with our previous JOIA Iberostar experiences, this stay fell short of our expectations, particularly regarding service consistency and communication about smoking and cigar accommodations. For future guests who enjoy cigars, I strongly recommend researching Mexico’s current smoking restrictions before booking and confirming directly with the resort exactly what cigar-smoking accommodations are available. We remain fans of the JOIA brand based on our previous experiences, but unfortunately, JOIA Paraíso would not be our first choice for a return visit, especially when traveling with a cigar-smoking group.

The service - this is where I want to put the emphasis on why our stay was great.  Every landscaper, concierge, bar tender, chef, waiter, bellboy, activity worker… everyone, was above and beyond pleasant. They would greet you, remember your name (or at least try) and try to bend over backwards to make your stay great. I once had a waitress (Miss Monnesart) around the pool take my order at my chair and while she was making it, I joined a water volleyball game. She found me; waved me down; and let me know she was setting my drink close to the pool where i was instead of back at my seat away from the pool. It was little things like that that really spoke to me.  And the biggest reason why I would ever want to go back. The Activity Staff. These are the individuals leading activities (which I recommend you go to as many as you can), either around the pool, on the beach, by the clubhouse or the late into the evening. They would see us around the resort and yell, “Hola, Mr Jason! Hola, Mrs Kimmi!!” And engage in conversation with us, that made us feel so welcome! I want to specifically call out the following: Chef Amayalli - she searched every restaurant on our annniversary dinner night to hand deliver us a cake with 'Happy 20th Anniversary!' written on it! My wife and I were both tearing up at just the thought that someone remembered us on our anniversary! I want to let everyone know that Chef Amayalli made our anniversary night something so special by just remembering us and making us that cake. Being treated so special on a special evening touched us more than I can say. Mr. Pedro - who was at every beach volleyball game and every night time activity we attended! I don’t know why, but I feel like I was meeting up with my best friend every time I saw him! Miss Mala - who was at the frisbee toss game, taught us Spanish and was such an impressive volleyball player! She had such a great sense of humor and we would sit and have the funniest conversations with her! Miss Alma! This was the first activity worker we interacted with! She gave us Merengues dance lessons and included us at the dancing at the Rhapsody bar! She made us feel so absolutely welcome! Miss Monnesart! As well as playing volleyball with us, she gave us Margarita lessons, Salsa dance lessons, painting lessons and also hung out with us at the lobby and bar! She was such a joy to be around! Miss Cassandra! Always a smile on her face! She led our guacamole making classes, made us feel welcome at every evening event hosted and played in every beach volleyball game they had! I cannot tell you how much we enjoyed her company! Mr. Fabian! We absolutely loved learning to paint during one of his activities, hearing him sing during karaoke, playing volleyball with him and hanging out with him during the evening activities! We could talk to him for hours! Mr. Carlos! He led our TRX, water exercise and water paddle board relaxation class! He pushed us to do our best and I appreciate so much that he incorporated Spanish speaking lessons into the workout classes! I can find you a pool, a beach, some scenery or food/drink most likely that is just as nice as JOIA’s. But I cannot find you another Chef Amayilla, Mr. Pedro, Ms. Mala, Ms. Alma, Ms. Monnesart, Ms. Cassandra, Mr. Fabian or Mr. Carlos!! They are one of a kind, and made our trip go from great to awesome! We love their staff and can’t wait to get an opportunity to go see them again!

If you want the best atmosphere, food, amenities, services, location and adults only hotel in Riviera Maya, The Joia Paraiso by Iberostar is the one for you. It’s a big family that welcome you and make you feel at home. From the bellboys to the guys that clean the beach. I love to go there every time. Gabriela, Evely, and Ancelmo from the starprestige are the most helping people ever. If you want to have fun, you have the entertainment team, with a lot of activities day and night. Mala, Casandra, Pedro, Fabian, Ariel are the best, including the boss Carlos. You are going to love them and miss them when you leave. They make your stay much more fun. In the Rhapsody bar you have the most incredible bartenders (Luigi and Jonathan) and djs (Javier and Lalo), to have a club vibe without going out from the hotel. The restaurants are also amazing. All of them are delicious, but I really love the French and Italian one. Not just for the food, for the people that work there. The experience is amazing. Also the principal buffet for breakfast, lunch and dinner is really diverse in food, drinks and desserts. The gala night is really yummy. The captains and waitresses are the most happy people that you going to know. Joseph, Guadalupe, Jazmin, Cecilia, Katerine, Chef Yadhir, Chef Darío, and other ones that I forget the name. In the pool or beach Mirna, Jorge and Jose are going to help you with towels, sunscreen, aloe, books, floats, drinks, clean your sunglasses and more. In the pool bar or beach bar Jose, victor, and the others are really good with drinks. Besides the ocean pool and tranquility pool, you have the spa with the climate pool. If you want a bigger spa, in the shopping center is a big one that you have to share with the others hotels. And last but not least the rooms are really comfortable from the suite to the villa, all are amazing. Big room, big bathroom, big balcony, amenities like pillows menu, drinks, bathroom kit, room service and others. I know for sure that I’m skipping a lot of things but you have to go to experience yourself.