Iberostar Grand Paraiso

My wife and I just returned from Joia after our first stay at this amazing resort. The staff here just adds to the beauty and relaxing feel of this resort. We stayed in an Ocean Front Butler room with a spectacular balcony and view. Our butler staff of Fatima, Paulo, Gabriel and Tomas were amazing. They saw to our every need and always greeted us with a smile. Another staff member who brought joy to us with her smile and energy was Janeth evening lobby bar waitress. She was so nice and attentive. The Activities Star staff was excellent too. Maya, Cassandra, Pedro, Carlos and Ximena and the rest of the crew had great activities for all guests and were extremely personable. Although I cannot remember all of the waiters and waitresses by name, each restaurant and bar was a pleasure to visit. We highly recommend this resort to anyone looking for an all inclusive resort with something for everyone including a beautiful beach. Bill and Shelly

Another lovely relaxing break . We had some issues that were resolved professionally by the guest relations team so didn’t affect our stay. Pool/beach perfect no problems getting beds even with a large wedding group. Food there was some issues early on during stay but resolved ( maybe chief was on vacay) Drinks and service excellent as usual. Will be back in a few months

Great November visit. Familiar faces make it all worthwhile. It was great to see Emelio at El'Atelier. He steered us right as always. And we got to see Christian at the buffet. New standout faces were our butler Bernardo and Alma on the entertainment team. She made the White Party a blast. We watched Ivan at the towel concierge rescue a lost phone on the beach and reunite it with its owner. Shout out to Pedro on Pool services Haiku restaurant Bistro table was excellent as always. Shortribs at Legado were wonderful, tasty and tender. As we speak, our night service , Reynold is preparing our room for the night. He was quick and efficient. We were very pleased with our stay, once again. We were also impressed with all the improvements since our last visit - most notably the landscape additions, pool improvements, and remodeling of the room.

Our stay at Joia Paraíso by Iberostar was absolutely incredible, and the main reason we’ll be returning is without a doubt the amazing entertainment staff. From sunrise to sunset, they filled every day with energy, laughter, and unforgettable moments. A huge shoutout to Carlos, Vidi, Pedro, Mala, Cassandra, Montserrat, Alma, Viedma, Marlene, Odalys, Ximena, Rayworld & Julio— each one brought their own spark to the experience. Whether it was games by the pool, evening shows, or just their warm smiles throughout the day, they made us feel like part of the family. Their enthusiasm and genuine kindness truly made our vacation special. And we can’t forget Daniella, our wonderful waitress — always attentive, cheerful, and ready with a smile. Her service went above and beyond every single day. It’s rare to find a resort where the staff genuinely makes the experience, but that’s exactly what happened here. Thanks to this incredible team, Joia Paraíso isn’t just a beautiful property — it’s a place filled with heart. We can’t wait to come back and see everyone again!

Over all everything was great. The staff were very friendly & went out of their way to deliver special requests. Of all the delicious restaurants, the steak & seafood was our favourite. The room and entire building was immaculate. We enjoyed the quiet pool as well as the pool by the bar.Although some parts were rocky, the sandy beach was nice. We always found a “spot” with chairs & umbrella. The ‘Dia de Muerto “show November 2nd, was fabulous and eneabled us a snesk preview of the Mexican culture. We highly recommend the Iberostar Joia Paraiso, Riviera Maya.