Iberostar Grand Paraiso

We spent 10 days at this extroardinary resort - February 9 to 19 in building 70 oceanfront butler category - and highly recommend it for many reasons. We’ll highlight a few; First, the staff team is first rate, professional, caring and attentive to every detail, and always looking to improve and enhance the guest experience. That starts with leadership. Manager Fernando oversaw our experience superbly as did his capable team Sofia and Paulina. Our transfer, check in and orientation were flawless and we were on the beach by 1pm. The ultimate. The management team checked in on us several times during our stay and asked questions about how to improve, suggestions, recommendations etc. They listened and truly took our feedback as a means by which they could even better their high standards. The butler team of Karolina, Adrian and Benito were professional, warm, capable and attentive - always.They were attentive to detail, engaging and spoiled us rotten with catering to our big and small requests. Special note to Karolina who followed up constantly, ensured everything was perfect at all times and who did her utmost repeatedly to dazzle and delight us - with a smile and extreme professional competence. She went above and beyond and truly made our stay extra special. Special note to Ruben and Fernando and the team in building 70 who always provided good cheer, a kind word and a warm smile. Hugo coordinated our excursions very capably and also helped stick handle a small issue at the end of our stay with generosity and diligence. Rounding out the staff team, Daniel coordinated a beautiful Valentine’s evening that was memorable and top shelf on every measure. We loved having our custom smoothies attentively made every day with a smile and also our custom coffees crafted for us with care. Staff throughout our stay would engage with us and say hello and any time we had a room service delivery it was professionally and warmly provided. Beverage service on the beach was well managed as was all food & drink services throughout the property. We enjoyed three excursions and transport was capably overseen by Ricardo. Whenever we would visit the other 4 resorts nearby (say, to see the flamingos!) the drivers were cheerful and engaging and positive, again reinforcing the lovely tone provided by every single staff member we encountered on the property. Second, on to the facillities. Wow. Everything is immaculate and mint. Our suite was wonderful and overlooked the pristine beach that afforded plenty of loungers and spaces to relax. Turn down service, cleaning service were perfection. We enjoyed the quiet pool several times also and also the spa pool and facilities, including the steam room and sauna. The lobby and interior and exterior gardens are awe inspiring. The vibe is luxury, opulence and beauty that actually stunned us at times. The ultimate enviornment to unwind and truly relax nestled in magnificence. Third, the dining experience. We enjoyed the French, Italian, Mexican and Gala buffets, immensely. Room service was very high quality and warmly delivered. To forego issues with wait times, we would dine early at 6pm or later at 8pm or enjoy a beverage in the beautiful spaces. Fourth, the evening shows. Wow. The fireshow was outstanding! We attended three other shows that were incredible to enjoy - very professional and top tier entertainment. The shows were of the best caliber we have experienced in over 20 years of travelling. In summary, we endorse Joia Paraiso highly and can’t wait to go back. It is our GO TO across every measure!

"An incredible experience from start to finish! We want to give a special shout-out to Mafer (Fernanda) from the animation team; her energy is next level! The activities she organizes are so much fun and the shows are absolutely amazing. She kept us entertained the entire time! The rest of the staff was also extremely attentive and friendly. We loved the food—great variety and delicious flavors—and the beach is a total paradise. These were unforgettable holidays thanks to the whole team. Highly recommended!"

Mala from the entertainment team with their bracelets activity in the morning on the beach was fun, also the shows at night in the theater. The service around the pool has been great and the food too. The buffet food is incredible. I’ll suggest to have microwaves in the buffet to keep the food hot not cold.

My wife and I had a great time for our honeymoon! Resort was pretty close to cancun, so we werent on the road from airport too long and the whole place was beautiful. There was lots to eat, lots to do, beautiful pools and beach, the architecture was very cool, and there were lots of beautiful animals outside the buildings. Lots of great things to admire. The room was amazing! The villas had a private pool and "backyard" we had a tub, shower and 2 sinks plus a counter for my wife to do makeup. The rooms were cleaned 2 times a day and they regularly gave us more snacks, the beds were made differently ever day but it was always very nice. We were also able to get anything for the free minifridge that we asked for! We werent too far away from the main pool so around noon time we could hear music playing from the pool but it wasnt too loud or annoying, it was actually really pleasant. Reducing it 1 star because they asked us to sit through a sales pitch to get reduced pricing for future visits, but at least we got free massages out of it. Best part was the butler service! Benjamin and Gustavo were amazing and were able to handle anything we needed!

We have been staying at Iberostar resorts since 2002 and became Black Club members in 2019. We joined because we were exclusively staying at their resorts anyway and the Club memberships are a fantastic way to truly make the most of a vacation there. This year my husband and I went solo and made it a true romantic anniversary getaway. As always the club reached out early to find out what extras we might want or need. One great benefit of the Black Club membership is that you get free transportation to and from the airport. We could order 4 wine/alcohol options for our room. Complimentary massage or 9 holes of golf daily. The Club sets it all up for you. They have a terrific staff and this year Grecia, Anselmo and Bogart were our hands on team. Everyone was so helpful and welcoming. We always book an ocean front suite - the view is worth the entire price of the vacation. The sunrise was sensational every day. Gaspar was our first Iberostar employee to greet us upon our arrival and last when we left and he made sure we had a smooth transition of luggage and us to and from the lobby. Our check in was super quick and the ocean front rooms are spectacular. We were so grateful to the entire butler staff but spent most of our time with Ana, Fernanda, Karolina, Ruben and Benito. Spoiled is an understatement. These people are so accessible, knowledgeable and patient, anything you want or need they graciously help and make you feel extra special. We celebrated our anniversary this trip and we returned one night to our room decorated with rose petals, champagne on ice and chocolates courtesy of our butler team. It was a wonderful surprise and just one small kindness of many during our trip. We did one specialty restaurant the Ember which is a surf and turf style menu. The service and food were outstanding. Our waiter Samuel made our experience there unforgettable. All of the speciality restaurants are spectacular but we really are buffett people - each night a different theme. The food selection is huge and really caters to absolutely everyone. We loved our hostesses Sandra and Alejandra as well as so many of the wait staff Angel, Luis, Leonardo, Daniel, Flora, Dano, Samuel, Carlos and more. We also got to know Abel the Buffett manager who checked in with us regularly to make sure we were 100% plus satisfied. The resort has terrific shows every night and the Star performers did meet and greets throughout the resort often in their show costumes trying to entice you to attend the show. We didn’t attend many events this year but have never been disappointed in the past. The shows are entertaining and the performers are all so talented. A special shout out to Mala, Alma,Johnathan and Fabian from the group! Lastly a special thank you to all of the staff that keep the lights on, the grounds beautiful and the housekeepers that make sure your room is just right, thanks Beatriz. I know my review is a bit long and lots of names and I missed a ton but just consider Iberostar for your favorite vacation ever - you will go back time and again just like we have.