Iberostar Grand Paraiso

this resort is immaculate and location is beautiful. Staff is top notch and friendly with excellent service. We had an ocean view room and a balcony. Butlers provided great service. Comfortable chairs were provided for the beach and pool areas with plenty of towels, drink service was very good. There were plenty of cuisine choices with high quality food although there were numerous times we noticed items on the buffet were not being kept hot or warm and were at room temperature. We did get solicited several times for the breakfast to learn about the travel club, this became annoying, ask once and then just stop! The resort has an ap with some useful information but it it kind of clunky and needs improvement. There is nightly entertainment at a very nice theater on the property, entertainment was better than what we have typically seen at resorts.

We returned yesterday from a week at Joia Paraiso in Playa. FIRST, THE GOOD: The service was excellent; staff were attentive, responsive, and friendly, with exception to mediocre service one night in Venetia, the Italian restaurant. Restaurants were good, not 5-star across the board, but good. We could definitely tell a difference between this hotel and its cheaper cousin, Waves. It was nice not having kids running around too (we love kids, just not at our vacation). NOW, THE NOT SO GOOD: If you like a pretentious look, this is the place; if you like a hotel styled like a 1960s brothel or a similar place in south Florida, this is your place. We actually preferred the decor and style of the Cozumel Iberostar Waves, which cost a third what this one cost. Had it not been for the discount we were offered, we wouldn't have chosen it to begin with. The constant attempts to upsell us, even though we already plunked down money for the over-rated and overpriced Star Prestige, were annoying. I finally had to demand, in all caps, not to be asked for any further "meetings." It was interesting how no further attempts to assist us in any way were forthcoming after that. Not until you're in the already-overpriced giftshop do you find out that the "discount" supposedly given to Star Prestige members DOES NOT COVER any item that is "on sale." Conveniently, everything we bought seemed to be on sale (funny how that happens.) Get this: $57 for a bottle of suntan lotion. We decided not to buy it. We won't be returning to Joia Paraiso; its style might be to some people's liking, but not us. Every time we were seated in the tacky gold-paint-embossed room used for L'Atelier, we couldn't wait to go elsewhere.

Enjoyed each and every one at this resort Spectacular rooms, views, grounds, maintenance & food, this was a fantastic experience. Fabian Monse and Monserrat, for the entertainment fabulous Johnny Mala Alma y Jules Entertainer was the best and made our stay so enjoyable. Thank you. Date of stay: January 2026 Trip type: Traveled as a couple.

Spectacular rooms, views, grounds, maintenance & food. Our main allergy chef, Milylane, along with Yoary and other chefs, took such great care of us and helped assure my wife of food, free of gluten, since she has celiac disease. We often struggle when we travel, but this was a fantastic experience We will definitely be back!

We came to this resort for second time within two years. Both times in January, even weather is changeable, but still great. The resort itself is spectacular, very quiet, unbelievable clean. The beach is very well maintained , we had a few days seaweed but resort is doing great job to clean it. The huge pool is also in perfect condition Apart for having great food, nice restaurants, astonishing buffet, I cannot be thankful enough for personnel. Our butlers Benjamin, Fatima and Anna provided great feeling of being taken care on very high standard. Great people, friendly, professional and amazingly always available. Any requests or concerns are taking care of immediately, either way - information, fixing broken safe, inter resort transportation, spa reservation, anything.. Thanks again to them for making great vacation. In our previous visit, i needed a doctor help. The butlers handled it minutes.(resort has medical staff and ambulance 24/7, who would know without them). There is something minor what resort could pay attention, such as week or dead WIFI on the beach or generally outside of the room. I think some bars, snack stations, coffee shops located closer to the beach would be great. Not all restaurants open every day, its not big deal just FYI. But great buffet available everyday. My overall experience is great, even on comparison with neighbor resorts where we stayed before, such as Valentine and Secret. The worse part is price - the panoramic ocean front suite is quite expensive, but from another hand, there is no such thing offered in proximity.