Iberostar Grand Paraiso

I’ll get to the “but” last. Hang around for it if you work for Iberostar or plan to go. I loved our stay. I’m not going to names but the housekeepers, servers at any restaurant, bartenders and front desk people were awesome. The massage studio absolutely awesome. The food was mostly good. The people that worked in room service we absolutely appreciated. Drinks were good but depending on what you get. Sorry guys but that’s not a margarita lol. Loved the beaches. The weather was great. Now to the “but”. I blame myself for this but I wanted a couples massage. We took the VIP tour. Iberostar yall need to drop that until you figure out a better way to present. It may not be a timeshare but it’s presented like one. The deeper we got into the tour with different people, I was ready to unleash a cussing on everyone there. The woman that signed us out sigh. You are a despicable, unprofessional being that should not be allowed to speak with vacationers. Be glad I can’t remember your name cause I would drop it. Don’t do the tour! It almost ruined our trip. If you are someone that takes hydration seriously (especially with all the alcohol) be sure to tell them 2 bottles of water per couple isn’t enough.

Adrian and Bernardo were awesome great time

Fantastic resort. Great people. Great food. Adrian, Bernardo, Aristides and the rest of the team are fantastic. Couldn’t have asked for a better time

do not come here if you want a relaxing chill vacation kids run everywhere bartenders take forever chairs all have towels on them by 7:30 am and resort does not enforce the 1 hour rule that they have. lastly the employees have been extremely rude to my 18 year old who is clearly legal to drink has the wrist band and everything for it and still refuses him services. save your money go to an all inclusive only adult resort and skip this junk placw

1053567327 Our stay at the Iberostar JOIA Paraiso was nothing short of exceptional. We traveled as a family of 11, (20 to 82) with all having an unforgettable experience. What truly sets this resort apart is the outstanding staff. From the moment we arrived right up until we departed, the team went above and beyond to ensure our vacation was perfect. I’ll start with our interactions with Viridianna from the entertainment team who knew each of us by name day one. She's a beautiful person inside and out and genuinely cared about making our experience amazing - and she absolutely succeeded!! We were also glad to see Felix, the head waiter at Venecia who we've met in past vacations to the JOIA. He went out of his way to ensure we had everything we needed and told me to seek him out if I needed anything additional. At the french restaurant, Emilio once again delivered top-tier service. Another of the staff who we’ve met during previous vacations who provided 5 star dining service. We can't forget Dario at the Martini Mix bar and Luigi at Rhapsody, who made sure our drinks were always crafted EXACTLY as we liked them. Our days were spent by the pool from early morning to late afternoon. The "hydration team" were exceptional - Migel, Carlos, Lenin and Eli stood out . There were others who also went above and beyond but I don't have their names. We've visited other resorts over the years, but nothing compares to this one. Time and time again we find ourselves disappointed elsewhere when we compare the level of service to the JOIA. Loved the spa area for use of steam room and sauna each morning (maybe an afternoon nap). Because of the amazing service we will absolutely be returning next year (or sooner) If you are considering this resort, just book it!