Iberostar Grand Paraiso

Antonio Arguello truly made our stay unforgettable. From the very first moment, he treated us not just as guests, but as people he genuinely cared about. His kindness, attention to every detail, and constant willingness to help went far beyond our expectations. No request was ever too much for him — everything was handled with professionalism, warmth, and a big smile. Thanks to Antonio, our vacation felt special, comfortable, and truly perfect. He is an exceptional person and without a doubt the best manager at this hotel. We will remember his care and hospitality for a long time. Thank you, Antonio, from the bottom of our hearts!

Food is great. Server is very attentive and kind. Everything I ordered was on point. I’m very picky with the sushi especially the rice. This placed has fresh fish and perfect rice. The sushi as better than most restaurants I have dined at.

The activity on the beach with Mala (star friends) was fun. We made bracelets for our family and enjoyed all of the star friend activities. Thank you so much Mala. We truly enjoyed our stay and all of the hard working staff throughout the resort. We will be back soon.

Elisio provides outstanding towel service! Always friendly, attentive, and professional. He goes above and beyond to make guests feel comfortable. A wonderful person and a pleasure to see every day.

I mistakenly booked this resort for Dec 27, 2025-Jan 1, 2026. Turns out Iberostar renamed it since my last visit in Dec 2022. It is the former Grand Paraiso where I was sick for several days; nausea, chills, and couldn't eat. I suspected it was the in-house filtered water at the time and requested water not bottled on property. Fast forward three years later and I got food poisoning three days into my trip. I was in so much pain I almost called reception and asked to be taken to a hospital. Upon check in I requested bottled water, not filtered on the resort, and drank that for the duration of my stay. My food poisoning might have been from the shrimp ceviche. I only ate the food at JOIA Paraiso. Temperature controls appear to be an issue at JOIA. The cappuccino I requested at the buffet was lukewarm and the chicken that appeared be sitting in a wok-style cooking pan was cold. All of the hot tubs on the property are lukewarm, except for one of the two hot tubs at the spa. The tiny gym is blazing hot with only one of the two overhead ac units working. It also stinks. When I got a massage, even the massage bed felt like an ice bath. The beautiful main pool is rarely swam in because it is also ice cold. During my stay of 6 days I saw a total of 4 people swim in it. People were mostly gathered around the poolside bar and sitting in the lukewarm hot tubs. Iberostar/JOIA also didn't honor the 'up to $600 USD' in resort credits promised by booking directly with Iberostar. Once I checked in I was told by concierge that I could only use $25/per transaction and it must be over $100. That was nowhere in the fine print when I booked. I was then told by concierge that if I attended one of their resort sales meetings, where they want you to book more stays with Iberostar, that they could pay for both of my spa visits. I only booked these spa visits before arriving at the resort, because of the 'up to $600' stated in my reservation confirmation. I emailed the Iberostar Call Center the evening I checked in requesting that my hotel credits be honored. The response I received two days later was simply a confirmation that they received my email and that a reference number was assigned to my case. The issue was never resolved. There are so many obvious fixes this resort could make to be at least a 4 star in my ratings book, but the short cuts at the risk to customers is glaringly obvious. I should also mention that the manual lock to my room door was not working when I checked in and I had to ask for maintenance to come by to fix it. Most of the staff are super friendly and helpful, the Italian restaurant was delicious, but every cup of coffee I received tasted like mud and most of the food and drinks was just OK. The beach was rocky, but a good walk up the beach you'll find a small area with no rocks. The area after that is inundated with sea gulls. The red flag was up for my entire stay so great ocean waves for surfers. I will never stay at another Iberostar hotel/resort ever again.