Iberostar Grand Paraiso

We loved JOIA! All the food was amazing and they had a huge variety to choose from. The staff were incredibly attentive, unbelievably kind and always had smiles and happy disposition. Each moment and each experience here was a positive one and we didn't want to leave. We will definitely make it a point to come back! We couldn't give high enough praise for this place and highly recommend it to anyone who wants an unforgettable experience! Thank you to our butlers Ana, Benito, and Bernardo!

Starting the review by stating my wife and I have been travelling to Mexico from the UK for the last 22yrs. I recently counted we have stayed in 16 different resorts from Cancun all the way to Tulum. We look for value, service and good facilities during our stay. I am a golfer so the addition of an on site course is clearly an attractive addition. We have stayed in many different brands from Riu to Palace resorts and Iberostar. I can say without any reservations that the Joia is most definitely the best hotel we have ever had the pleasure to stay. Service is continually mentioned by many reviews, and you could put this down to regular returnees to the hotel. This however is not the case and all the reviews are correct in their description. We could not fault the service at this property, from the moment we arrived until we sadly departed. Little touches like beautiful private transfers arranged when you book with the hotel. Friendly helpful front of house, from bell boys to concierge and butlers. All so willing to try and make your stay special. Around the pool the ladies taking your orders or the amazing bartenders making multiple drinks for people, always with a smile. The angel at the pool for us was Mirna. We were introduced on our first day and she took a personal interest in ensuring we had all the towels and beds we needed throughout our stay. She always gave us a run down on what was going on in the hotel from day to day and always had a smile and a cheeky laugh for us. she is a credit to the hotel. Food. We found the quality of the restaurants the best we have experienced on our travels. I am comparing Mexican hotels here and not as some people incorrectly do compare with fancy hotels at home! Star team. The entertainment team can make this vacation if you are a get involved type. There is always something going on around the pool or on the beach. You can dip in and out as much as you like There is no harassing of guests and as I did and just played beach volleyball every day I was welcomed and staff all made an effort to get to know you. In particular Fernanda and Pedro always had time for a chat, or a picture and made the whole pool experience excellent. Rooms. All suites and of a very high standard. The rooms service was quick and efficient and the cleaning and turn down service was always excellent. In conclusion if you want a vacation which is adult only, with everything you could possibly need, top quality of course, this hotel will take some beating. you get what you pay for, thank you Joia.

Spent 7 nights in a Villa. The staff was amazing, the facility is the cleanest resort I have ever been at. The attention to detail is seen around every corner. I never once saw a staff without a smile. If you are looking for a well priced, relaxing environment I highly recommend.

Joia is a great pool resort. the beach was so-so but the pools were amazing. The activities pool was fun and chill at the same time. Butlers Fernanda and Fatima and Benjamin in building 70 were nice, professional and very helpful. Their kindness was felt every day. Food at buffet was excellent. Restaurants food was okay. Restaurant staff and pool service staff did their job but no one was stood out as a super star like in other resorts i have been to. Overall, great value, great place!

From moment one the experience was pretty fabulous. The check in process was so easy and finished in about 10 minutes with a welcome drink in my hand and some lights snacks. I was brough to my room on a lovely golf cart type of vehicle as the driver pointed out various landmarks of the grounds. I was greeted at my room by one of the butler staff, Gabriel, and he couldn't have been more wonderful. I never had to touch any of my luggage and the room was impeccable, with a patio door right onto the beach. The entire staff was really polite and great at remembering names. I did a margarita tasting/mixology class, a tequila tasting and a cooking class with the WONDERFUL chef Dario. I say Dario at many of the restaurants always greeting the diners and he was especially kind with me answering all my questions. Dario was a standout. The food overall was pretty great. The buffets were really wonderful and always fresh. Most of the restaurants were great, with impeccable service. I'm totally nit-picking but the prawns at Ember were inedible and I had to send them back ... not fresh and completely mushy. But again, such a small thing. And the fine dining French place, L'Atelier, was great, but again ... a problem with the ribeye - totally unremarkable. The rest of those two meals were great. The Italian restaurant was really great. I did a special wine paring dinner at the Mexican restaurant, Legado. I will say, and this is my biggest complaint with the whole stay - they absolutely do not cater to a solo traveler and often times treated me as a complete afterthought. The special dinner at the Mexican restaurant was one example. I wanted to do the dinner but was told that the only way I could do it was to pay for two people, not just one. I really wanted to do it so I paid for two. So I was at the dinner with three married couples which was fine. But the whole dinner started off by one of the servers saying, "We have a special gift for the wives." So, definitely geared towards couples and DEFINITELY geared towards straight people/couples. It would have been interesting to see what they would have done if I was there with my boyfriend. I had a great teppanyaki/Japanese experience at Haiku with the highly entertaining chef, Miguel. The entertainment staff were all fantastic! Always enthusiastic and smiling and always remembering names of the guests. But I want to put a spotlight on two of the butler staff that went so far and beyond what they needed to do for me and always made me feel important and taken care of. Fatima and Fernanda. They were two of the best things of this trip. (If management is reading this, I was staying in room 7011 from May 21-26, 2026, and Fatima and Fernanda were the amazing butler staff that really showed such kindness and care. Please let them know and reward them. WHEN I come back I hope I can request them. A wonderful stay and worth every penny.