We absolutely loved this resort! The atmosphere was so relaxing. The tropical feel, shaded, cool breeze from the ocean and the individual huts all make the ambiance amazing. The staff were attentive to every detail and were so friendly. The landscaping is tended to daily. Also, there is security on site everywhere so no one but guests are allowed in the property. Food was very good but not the best but most hotel food isn’t. We plan to come back!

This review is for Revive spa at Mahekal beach only. What I have to say is that from visiting the spa to book a treatment to walking out I had the most relaxing and wonderful experience, largely due to Jesús Brito. We described what we wanted and didn't want and the knowledgeable team worked together to give us a lovely experience. My mom booked a deep tissue massage with Claudia and I had an amazing hot stone massage with Oseas and both of us walked around in bliss for the rest of our day. I cannot say enough about how wonderful and caring they all were. 10/10 would recommend to all!

Honestly this place is very difficult to sum up but essentially it is not good value and you are constantly being tricked into paying extra and always needing to tip! As an all inclusive guest it is so unsettling. Upon arrival I was immediately charged an extra $67 US per day of our stay for service & resort fee however at breakfast or even for a Diet Coke you had to sign a bill that was very clear you needed to add service starting at 15% and it was extremely inappropriate for the breakfast buffet. Honestly horrible experience. The reception and customer service were very rude and unaccommodating, if you request an iron or something to your room expect a 4 hour wait and you are made to feel like you are being unreasonable. We had a small baby which was all part of the booking and they still put us on the 3rd floor in a room next to the beach club which pumped music till 3am. We had to move rooms due to this. The beach is a public beach with ropes to separate the resort so often homeless people hanging nearby albeit there is always security. This felt like a 3 star resort at best. I would never return.

Total disappointment we stayed for a wedding. I dont even know where to start. The front desk was incredibly rude and unhelpful. Willing to charge extortionate unnecessary fees where possible. The food is well below average. The ‘All inclusive’ drinks are very very cheap alcohol and loaded with sugar. The room was dog sh*t. Small unaccommodating, broken. We requested a baby friendly room and stuck up on the 3rd floor by a discotheque. Public beach with homeless people Roaming around. Save me…. The staff could not give 2 sh*ts about you. Avoid the like plague!!! Totally ruined our experience. We came away slightly depressed as a family. Luckily we went to Tulum to save the day!!!

The resort is beautiful and the staff is so gracious. I have never experienced such amazing service! Enrique at the Las Olas restaurant was amazing, going above and beyond every time we saw him to ensure we were well taken care of. I highly recommend!