Rosewood Mayakoba

Our second visit now just a year and change later and we still loved RW Mayakoba. The service is still excellent - that natural beauty of the property still hasn't been replicated by new/refreshed competitors and the hospitality and kindness of the staff is better than before. Cynthia made sure our shy daughter felt welcomed and happy. Cesar & Gerry, our butlers, made sure she had anything and everything she could ever need. 2 days later at home she is still playing with "Cesar & Cynthia" at home. Can not thank them enough - a great team. The women at the kids club did a great job keeping the kids entertained - even though their main base is being renovated - it worked out great. Chino & Tomatito at the pool made sure no one had an empty drink. The property is ready for some maintenance/upgrading but considering the extreme environment the staff needs to battle with it is in great shape and VERY CLEAN. I believe they are already aware of this as the Casa de Lago pool was renovated last year and the Punta Bonita pool is currently being renovated. The rooms are still a great size and beautifully appointed. Great views and most have INCREDIBLE outdoor showers. This year we upgraded to a beachside suite and it was well worth the price difference, although there is NOTHING wrong with the base room. Unfortunately I do feel the need to let people know that the food & beverage program is in need of a rework. We were promised by staff that the food & beverage program will be improved to meet our previous experience - it does feel like they have some less than qualified individuals running the program currently and it shows in the variety(or lack there of) options, redundancy and lack of inspiration - especially for the prices they are charging. That being said - those employees who know, know. Chef Mike brought back our favorite dish from Zapote and not once was a special request not accommodated and the pastry program is excellent! All in we stayed for a week and never left the Mayakoba property even though we had planned too. We were just too happy to stay put thanks to the beautiful grounds ana amazing staff.

Main issue-lacking service. Feels like 3-4 star that is super old. This is our 5th time at Rosewood mayakoba. And this will be our last. This trip has been a disappointing. Spa & main pool under construction, employees on their personal phones instagram in the restaurants. huge raccoon problem, yes raccoons everywhere. At dinner, we saw 5 raccoons on tables and run across the dining area. The quality of food has gone downhill, and hotel is understaffed! Our first trip to rosewood mayakoba was magical. The general manager made a huge positive impact on the staff. Every employee would greet you, and pool & beach attendants would assist, and food was absolutely delicious. Food is meh, the Mexican fiesta and La cieba both felt like a buffet. All the meat you can eat mexicsn fiesta -they ran out of ribs by 8p.! The spa is run down. Hydrotherapy is now coed during construction. The servers reminded us that the tip is not included and asked us to pick one of the options 28,20,25%. This was Not 5star experience. The beach is so little now, and super gross w seaweed. Tip: Opt to stay at hotel essencia, Chable maroma, or even Nizuc instead of rosewood. It has drastically changed this past year. This will be our last time we vacation here. Rosewood mayakoba needs new management, or something needs to happen. We were t the only ones that were unimpressed.

We had such a wonderful time at Rosewood Mayakoba! The entire team was incredible . So friendly, attentive, and always went above and beyond. Everything was just flawless from start to finish. Can’t wait to come back!

attentive and friendly staff. the rosewood chain has always been a favourite of mine. i recommend coming here with family, friends, or partner. food is good too. very clean and safe hotel. the massage was very relaxing. i will be back for sure! thank you for your hospitality rosewood mayakoba :)

An exceptional hotel with 5 star service. The staff was extremely welcoming to our 4 year old son, greeting him with a stuffy upon arrival at the airport, offering a wonderful (and complimentary) kids club, making a surprise bubble bath with bath toys and balloons, and providing in-room babysitting for a date night. We got a complimentary upgrade to an ocean view rooftop suite, which was beautiful. It had a pull out sofa bed in a separate room, which was perfect for the 3 of us. A wonderful vacation and easy to reach from the airport. We’ll be back!