Thompson Playa del Carmen Main House

Beautiful property and staff especially Soraya at the front desk -the town is safe -many great restaurants and trip to Tulum was a nice experience. Thank you Soraya again for accommodating our special request! Truly a great face for Hyatt.

Stayed at the Hyatt Centric Beach House for 5 nights. For those unfamiliar with this hotel in Playa, there are 2 locations: one called the Downtown House with a large impressive curved roof deck pool and the Beach House located about a 5 min walk away at beach front (direct beach access), lounge chairs facing the beach and a smaller pool. I have been to Playa twice previously and I enjoyed the stay at the Beach House more than the other 2 trips. The Beach House hotel is quiet and low key inside. It is at the bottom of 8th st at the beach and therefore the noise from 5th Ave is present but not overwhelming. My understanding is that the hotel was previously branded a Thompson on inception and both locations have very good interior design. Note: The Beach House doesn’t have a gym. The gym at the Downtown location is also small and minimally furnished with equipment but they do offer rooftop exercise and cycling classes. (I did the strength class it was very good). The staff are very friendly at both locations and in particular Soraya, the front desk agent at Beach House, was a pleasure. She always had a welcoming smile 😊 and gave us good restaurant tips.

Amazing stay! Perfect service and location! Brilliant team members!! MARICEL, Daniel, Alex, Emilio, Suraya, Alfie. Amazing team

The rooftop is a great place to hang out and get some sun; beautiful view and great service; Jhon took great care of us all week! The downtown location was right in the middle of all the great bars and restaurants; next to CocoBongo (an experience for sure). We also had access to the Hyatt Beach House which was also a nice property with a small beach area. We took bikes out from Hyatt and was a great way to tour the city. When we come back to PDC we will definitely stay here again!

We had a wonderful stay at the Hyatt Centric Beach House, and a huge part of that was Soraya at the front desk. She is genuinely the happiest person we’ve encountered in many years of travel and immediately made us excited to check in. Her bubbly personality and attention to detail really stood out, and she went out of her way to help us check in early after we left another nearby hotel. We truly looked forward to seeing her and chatting with her each day. We also loved the Beach House location. Our oceanfront room had an incredible view, and the quick, easy access to the beach made it perfect for sunrise and sunset walks. The beach was clean and beautiful, the pool area was gorgeous, and despite being so close to 5th Avenue, it never felt too loud or chaotic. It was the perfect balance of location, comfort, and atmosphere.