Thompson Playa del Carmen Main House

The service is very good specially Karen she was very helpful and nice.

I stopped by for a day pass to the Beach House and it's a boutique hotel (27 rooms). The pool and beach area are size but definitely mid-week not crowded and the perfect place to chill and catch a nice ocean breeze. Jhon was my waiter and he did a fabulous job of taking care of me and making great food/drink recommendations. The music was good and the Tacos Wakash were yummy (be careful of the habanero sauce). Overall a good place to relax by the beach.

Great breakfast and beautiful view. Jhon service was excellent.

Hyatt Centric Playa del Carmen – A Mixed Experience There were some really great aspects of this stay, but also some significant disappointments. The good: The location is excellent. Everything downtown Playa del Carmen is walkable, with plenty of restaurants, shops, and nightlife nearby. The hotel is split between a downtown property and a beach property, and guests have access to both, which is actually a nice feature. The rooftop pool at the downtown hotel is beautiful, with great views and a swim‑up bar. Beds were comfortable, the A/C worked very well, hot water was reliable, and the wait staff and support staff throughout the property were genuinely kind and professional. Food and drinks were excellent at both the rooftop and beachfront restaurants. The bad: The beach had a lot of seaweed during our stay, and very loud techno‑style music played for most of the day around the pool and beach areas. If you’re looking for a quiet, relaxing beach experience, this felt disappointing and more like a party atmosphere, even though most guests did not seem to be there for that vibe. The ugly: Check‑in was stressful and uncomfortable. Despite communicating with the hotel in advance, I was aggressively questioned about using Hyatt Free Night Awards booked under family members’ names (which is allowed under Hyatt policy). The interaction was tense and unwelcoming, and I was ultimately assigned a room with a construction view during what appeared to be very low occupancy, with no upgrade or alternative offered. The room assignment felt punitive rather than thoughtful. One additional concern was safety signage. Emergency exit indicators were not very clear or intuitive, and I strongly recommend guests take time to locate and plan their exit routes in advance, just in case of an emergency. I did contact hotel leadership afterward and appreciated their acknowledgment of the issue and commitment to additional staff training, which I hope is implemented. Overall, this stay was about a 2.5–3 star experience for me. If you’re using Hyatt free nights and hoping for a peaceful beach getaway, you may want to consider other options unless changes are made.

Amazing staff! Very friendly attentive and courteous. Mario did a great job at checkout and took care of our request to order a cab.