Thompson Playa del Carmen Main House

Our family had an exceptional time at the rooftop of the Hyatt Hotel in Playa del Carmen. The view, the pool, and the atmosphere are stunning, but the best part of our visit was the incredible hospitality. A special thanks to Francisco, who provided us with truly amazing service. He was always there, attentive, professional, and went out of his way to ensure every member of our family was well-taken care of. If you're looking for great vibes and a top-tier service in Playa, this rooftop is a must.

Karen and Angel were amazing. Lovely service and good food.

We hosted our wedding room block across both the Hyatt Centric Downtown and the Hyatt Centric Beach House, and chose to stay at the Beach House ourselves. Our experience there was exceptional. While it’s possible we received extra attention and a few upgrades due to the wedding, those thoughtful touches really elevated our stay. The staff consistently went above and beyond. We always felt comfortable asking for anything, and they were genuinely happy to help. The hotel itself is beautiful, with a boutique feel that’s both tropical and luxurious. Despite its smaller size, it never felt lacking in amenities or atmosphere. The staff were consistently warm, attentive, and welcoming, which added to the overall experience. We stayed in the Panoramic Suite facing the beach, and it was absolutely spectacular. The space was generous enough for a full week’s stay, and the balcony, with its stunning view and private hot tub, was easily one of the highlights of our trip. We miss this part so much! One aspect we particularly appreciated was the location. It’s slightly removed from the noise of 5th Avenue, offering a more relaxed environment while still being close to the action. That said, there is a shisha bar across the street that plays loud music late into the night, which may be worth noting for light sleepers. We could not hear this bar from our suite thankfully. As part of our room block, we also had the chance to see several other room types when visiting our guests, including double queens and single kings. Overall, they appeared clean, comfortable, and well-maintained. Some of our guests did report minor issues, such as slow-draining showers, lighting problems, or delays in receiving towels. While we didn’t experience these firsthand, we understand how those inconveniences can impact a stay. Even so, we found the hotel to offer excellent value and a memorable experience overall. We would absolutely return—especially for another stay in that incredible Panoramic Suite. Shout out to Victor and Aida for all your help in making our stay perfect!

Luis was a great waiter and host. We had a great time at the pool and amazing 5ta burger. Highly recommend the food & drinks. All delicious.

Great location, rooms where clean. Just gonna say double check your bill at the rooftop bar. Check out could could have been easier if they print or show you the charges instead of just giving you a number. After not having a good experience at the bar I wanted to make sure everything looked correct on the room charges.