Thompson Playa del Carmen Main House

Our experience at Hyatt Centric Beach House was excellent from start to finish. The property is well-maintained, comfortable, and perfectly located. Soraya provided exceptional service — she was warm, professional, and incredibly helpful. Her attention to detail and kindness made our stay even more enjoyable. The staff at the beach house were also phenomenal! Would definitely stay here again when in Playa del Carmen!

Had some Hyatt free night certificates for level 1-4 hotels and found this one among the eligible bunch. This is probably open of the nicest level 4 hotels in the chain. I only had a basic King garden view room in the downtown location but it was huge, with a nice couch/sitting area and large bathroom with roomy walk-in shower and his/hers mini-closets with separate rods for hanging clothes and drawers. My room also had a roomy balcony but there were trees and foliage blocking any view, which was fine because the room faced a alley and a new apartment or hotel being constructed across the alley. The downtown location is smack in the middle of the epicenter of activity in Playa del Carmen—restaurants, shops, and guys dressed up in costumes (Deadpool, the Mask,Beetlejuice) looking for tips for posing for photos just like in NYC’s Times Square. It can be a bit noisy if you’re not used to city noises, but it didn’t really bother us. Note that the surrounding area has a lot of “urban” activity (construction, crowds, street performers, restaurant hawkers, the occasional beggar) but we never felt unsafe. It is an ideal location if you like activity and walking. You are less than 10 minutes from the beach and the ferry to Cozumel. The downtown location has a beautiful rooftop pool with ample and varied seating, including loungers, chairs, half-in, half-out of the water loungers, swim-up bar, etc. Apparently some nights there is a happening nighttime club party atmosphere. There is also a modest restaurant with gorgeous views of the ocean in the distance. One day, we visited the beach club location of the hotel. Being a hotel guest of the downtown location, you get access to the beach club, which is little more than lounge chairs and other seating separated from the beach by a step-up barrier. There is also a small, decidedly modest pool and waiter service for food and drinks. The hotel sits on a rather small beach but the views are very nice. The staff of the hotel are all friendly and helpful. There are various activities offered, including wine and tequila tastings. One of us participated in a guacamole-making class, which included being able to eat more than you’d ever want of the results of the class. Fun! One note if you have a car: the streets around the hotel tend to be pedestrian-only, which makes it challenging to find and get to the hotel with your car. We ended up pulling into a loading zone on a nearby street and my wife went to the hotel to get instructions. A bellman followed her back to our car and then said he would pull up to the entrance with our luggage while we walked back to check in. Apparently, they are able to do that using what is normally a pedestrian-only street. Kinda tricky but it was fine since we didn’t need in-and-out access during our stay.

My partner and I really enjoyed our stay here. We stayed at the Hyatt centric beach house because we preferred being next to the beach and it's a bit quieter than the downtown hotel. There was an issue with the hot water but the hotel offered options such as moving to the other downtown hotel and complimentary breakfast. The hotel is clean, rooms are huge and staff are lovely. Soraya was always super friendly and helpful. If you want a hotel centrally located in playa this is a great option.

Front desk team was super helpful and welcoming! Stayed in a balcony room at the downtown location. The hotel is literally right in the middle of the action, for those looking to go to Coco Bongo, could not be more convenient. Can see the water from the outside of the hotel. Room was modern, clean, super comfy bed. MUSIC from the rooftop and nearby clubs was loud - boom, boom, boom, until early morning hours. Ear plugs were provided by the hotel. Stayed for one night as we were headed to another resort for a wedding. Did not use any of the hotel amenities outside of the room.

I'll start with the positive, the staff is legendary! Front Desk, bell men and all other staff were fantastic! Now, the location is good UNLESS you like to sleep. The noise from the clubs nearby is unbearable! Also, the laundry Detergent that they use on sheets and towels is way too strong. I would literally get sick in the middle of the night because the scent used on the sheets is way too strong. Has more of a perfume odor rather then a clean linen smell.