Mirbeau Inn & Spa at The Pinehills

My wife saw an article about Mirbeau in the Boston Globe, and so I booked a getaway weekend for us to celebrate her birthday. Here is my review: Positives= There are a lot of positives. For one, the place looks like a manor house in the French countryside with Monet prints everywhere, a pretty Monet bridge, and a helpful staff. Your room comes with 2 reusable metal water bottles, slippers, a robe, a gas fireplace (very important on a cold, snowy weekend!), a lavazza coffee machine, a soaking tub, and a very comfortable bed. We loved sitting in the two comfy spinning chairs by the fireplace. The shower products (and indeed, the shower) were great. The location is really nice with some restaurants (Mamma Mias, Blueberry Muffin) in walking distance. There is a lovely room off the lobby with two fireplaces where we enjoyed reading. And, of course, it's a spa. My wife got a facial with Jeanne which was excellent. There is a workout room which is small, but good. You also have a yoga studio, a steam room (although it's gender-segregated, so you can't steam with your wife), a relaxation room, a room for exercise classes, and a very nice outside hot tub. Negatives= The biggest negative is that no one really explained any of the amenities to us. We checked in and they printed out my wife's facial appointment, but that was it. There was no handout or even just an explanation of what was on site, and where it was. For example, to access the relaxation room and the outside hot tub, you have to go through the men or women's locker room, and exit a non-descript door with no sign indicating where it goes. We were doing recon, so each of us went out our locker room's door, and found one another, and all sorts of amenities. We explored to find out what was available, but I really feel like the hotel should do a better job of pointing out what's there and how to find it. Other than that, our other issues were really minor: they don't have tea in the lobby or in the room (coffee only). The only place that has tea is the relaxation room. Our room key deactivitated twice in our brief stay. And we were surprised that the room didn't have a minifridge in it. Luckily, it was cold enough to put our leftovers in our car, but it a fridge would have helped for sure. Overall, this is a very romantic place for a getaway. It's expensive, but worth the splurge. Recommended.

We had an amazing weekend at Mirabeau - we gifted the trip as our Christmas present to each other and it may need to become a tradition. The vibe is all about comfort and relaxation, and carries through all aspects of the resort from the cozy fireplace in room to the serenity of the spa. Highly recommended for a couples weekend away, worth every penny. Book your spa services well in advance, demand is high!

As a member who visits Mirbeau frequently, I can say that the staff make every visit special . The women’s locker room attendants Loretta, JoJo, Diane K., and Kelsey consistently go out of their way to be welcoming, friendly, and attentive. Even when they are short staffed there, these staff members are great. Also, the front desk people Brenda, Lynn, Kate, Tracey, Moira, Sandy L., and Cassidy are equally wonderful, always greeting guests with genuine warmth and kindness. I have also witnessed occasions when staff were treated rudely by guests, and they consistently remained calm, professional, and gracious. The friendliness by all of the above where I am generally greeted by name keeps me coming back.

I work with non-profit that helps women living with breast cancer. Mirbeau Inn and Spa in Plymouth has been a wonderful and generous partner to our organization for several years. Every time we send someone to Mirbeau, the guests share glowing reports about the spa treatments, rooms, facilities and customer service. Here are a couple examples of the positive comments we have received from our recipients who spent time at Mirbeau: "Just wanted to let you know what a wonderful and relaxing time [we] had at Mirbeau. It was pure bliss! I’ve decided that I want to build a Quiet Room in my house. 😂 Thank you so much for your help and for suggesting this spa. I had no idea that I could totally walk around in a robe all day and night in front of strangers and not really care. 💗" “Thank you so much for arranging such a wonderful getaway. I truly felt like a princess. I had never been to ... Mirbeau Spa and they were so lovely there. From the moment we got there it was so magical. It was so nice to get time just with my husband. The spa was amazing. I had the best massage therapist, Jennifer! I could take her home with me. Just so kind, so knowledgeable, fate truly brought us together."

There is much to like about this resort. The rooms are large and comfortable, with a soaking tub and gas fireplaces. The spa area is great, especially the relaxation room with the foot soaking pool and the greenhouse area for hanging out. I had a wonderful massage. We had a dinner and breakfast there. The food was good, but a resort this size should have more than one offering at every meal, or at least have an informal coffee shop. (They do sell sandwiches, wraps, and drinks at the spa.) There seem to be a number of issues with the management and front desk services, however. There were difficulties in making the reservation (the site was down, then the email system wasn’t working so no confirmation could be sent for a week). When checking out, they had not included the discounts in our package and seemed confused how to rectify it. In between, we noticed slow service, and almost everywhere we went in the hotel there was a new person training. I am not sure if there is a broader problem behind the scenes with management or personnel? Still, overall I would recommend this for a weekend away as a couple or a girls weekend.