The Heathman Hotel, Portland

Check-in is through the restaurant/bar. They are under construction. We had to carry luggage up two flights of stairs to get to the elevator. Check-in and service is chaotic. The actual stay was good. I hope things flow better for guests after the construction is complete. Right now we felt like we had to be a (thorn in the side) to get the kind of customer service you expect at the Heathman. Our key card expired even though we had a 2 pm checkout as part of their "Stay like a Local" perk. This meant we got stuck in the elevator and then locked out of our room when we went back after lunch. Luckily there was a janitor there to help us. Valets are stationed around the corner at the Hotel front door where guests are not allowed to enter at this time. We didn't realize that and so getting our vehicle took quite a bit more time than it would have since we could not see the Valets from where we were waiting at the temporary guest entrance.

Leaky roof in our room. Terrible service overall. Our laundry was never picked up and the front desk didn’t bother to explain why it wasn’t picked up. We requested a microwave, and the front desk told us they couldn’t bring one and asked us to go downstairs to heat up our food in a microwave inside a storage closet. Breakfast was subpar in a room full of dust from nearby repairs. We waited more than 20 minutes for the valet to show up when we arrived. Mind you, we paid $50.00 per day for that valet service. The highlight of our stay was the location and cleanliness of the room. Very disappointed with our stay.

Overall we had a lovely stay at the Heathman. The room was clean and had everything we needed. I loved the French press coffee in the morning! The location on Broadway was close to many shops and bars and restaurants, a real hub of activity. The library being closed at this time was a huge disappointment, as it was the main reason we had booked the hotel in the first place. I would recommend waiting until construction is over if you want to experience the library that is so wonderfully advertised in their website. The restaurant staff were amazing and I highly recommend eating there.

The Heathman is a great hotel in a wonderful location. Its location gives you easy access to some great restaurants and their staff is very professional and helpful. We enjoyed our recent stay very much!

The hotel was clean and the room was spacious and comfortable. The coffee in the room was difficult to access and resulted in some spillage on the credenza and floor that wasn't easy to clean-up. Also, the bathroom amenities could be upgraded slightly to better match the expected hotel quality. While you can hear sounds down the hallway and some neighboring room sounds, we slept soundly. Until Dec 22, the library and fitness center are under renovation so that resort fee was waived. They provide complimentary passes to a nearby fitness facility if you want access (we only stayed one night so didn't check it out). Overall a comfortable stay, but some small tweaks would make it nicer.