The Heathman Hotel, Portland

Top-shelf property with a great location. Everything was pitch-perfect and I appreciated that the elevators required a keycard to work. (Head's up: there is a $30 'resort fee' which niggles me a little bit when there aren't, you know, resort-y amenities.)

Let me tell you a story that encompasses the Heathman's customer service: I was checking out the new library on the second floor when I encountered THE GENERAL MANAGER picking up small detritus on the floor on her way to a meeting. This sort of dedication to the ambiance of the hotel and its laser-like focus on its guests is why I always stay here and why no where in Portland compares to it. From the front desk, to the waiters, to the cleaners they are a happy bunch of people working hard for their guests. Stay here.

This is a great old property in Portland, but a lack of customer service ethos leaves a lot to be desired. The room was nice, with nice amenities - though the television had very few options for streaming, movies, etc. The charm of the old place is missing dearly.

The Heathman is an exceptional hotel nestled in downtown Portland. It's easy access to almost everything makes it a perfect place to stay. The rooms are comfortable and clean and the staff is always so friendly. Definitely my go-to hotel for visiting Portland!

We recently stayed at this hotel and unfortunately had several issues that significantly impacted our experience. Valet service was especially disappointing. On our first day, we waited approximately 30 minutes to receive our car and ended up being late to an event as a result. Three different staff members handled our valet request during that time, yet there seemed to be no coordination. We watched other guests arrive after us, receive their vehicles, and leave while we were still waiting. In addition, we asked valet on two separate occasions to charge our vehicle, and despite being assured it would be taken care of, the car was never charged. That was extremely inconvenient, especially when you’re relying on that service while traveling. The heat in our room also did not work well, and the room remained quite cold throughout our stay, making it difficult to fully relax and be comfortable. We were also not informed about ongoing construction until after the deadline to modify or cancel our reservation had passed. Guests should be made aware of construction in advance so they can make an informed decision before booking. Be aware that there is construction happening, and some amenities or services may not function as expected. Another concern was the overall presence and visibility of staff in the lobby. On multiple occasions, staff appeared to be sitting in the lobby area but were not clearly identifiable, making it difficult to distinguish between employees and patrons. It was often unclear who to approach for assistance. The property itself has potential, but clearer communication, better follow-through on guest requests, and improved service coordination would make a significant difference in the overall guest experience.