The Heathman Hotel, Portland

Enjoyed our stay at the Heathman Hotel. It is beautiful and in a great location. Walkable area. The staff is helpful and friendly. The rooms are large and well appointed. We went while the hotel is being rennovated, and despite this, the hotel ran smoothly and was not noisy or messy. They are doing a good job with the inconvenience. I would recommend this hotel with out hesitation.

CONS: We ordered the Valentine's tea service, and while the website says gluten free options, the gluten free options felt like an afterthought. They brought out a much smaller and disappointing selection. After having had other gluten free tea services, my expectations were much higher, especially for the cost at $120/ea for the Valentine's tea. Additionally we both felt sick afterwards, and spent Valentine's afternoon in our room with gurgle gut. We came during the lobby remodel, which wasn't mentioned during the reservation process, and the initial impression was awkward. This is completely understandable and common during construction and otherwise did not interfere with access or our experience at all. PROS: At the tea, the chef came out and offered replacement items from the restaurant menu at no charge. When we mentioned we were sick, the staff brought ginger ale and water to our room,again at no charge. At check out they comped the entire tea service. They were incredibly accommodating. The building is beautiful and the room was excellent. SUMMARY: We would absolutely visit again. We would love to see the completed lobby remodel. As a celiac though, I would not order the tea service.

My husband and I stayed at The Heathman for a staycation. We had a lovely time. Everyone was welcoming, kind, and helpful. Our room was spacious and clean! The location is fantastic and we were able to walk to dinner, to the grocery store for snacks and to an event at Pioneer Courthouse Square. We are looking forward to our next stay!

I generally don't like staying in downtown areas, but the Heathman Hotel was very pleasant and located near lots of interesting things within walking distance. It was a bit of a surprise when I first pulled up because you couldn't get into the main lobby due to renovations. I didn't pay attention closely to their email. I was very grateful for the help from the valet as going in through the restaurant with the steps would have been difficult for me. All of the staff are wonderful and so helpful. The restaurant was excellent, and room service was a lifesaver the first night I got there.

The Heathman is the perfect base for taking in downtown Portland’s art scene (and shopping!). It is elegant without being stuffy, and staff members are personable and professional.