The Heathman Hotel, Portland

Overall a good experience. I booked my stay to attend the Portland Book Festival. I was disappointed the hotel library was under construction during my stay, as that was part of the reason I booked here. I was able to use a promotional offer the hotel had for my booking, but once at the hotel there seemed to be a lot of confusion about the exact discounts that included. For example, it included a $25 dining credit and online that is all it stated. Upon arrival, the hotel lobby worker stated that the credit was per day during your stay. I was staying Friday- Sunday (this promo included late checkout 2pm). My understanding was it would be $25 credit per day Friday, Sat, Sun. I tried clarifying many times, but was pushed back and forth between the hotel staff and the restaurant staff with no one knowing anything about it. Finally I spoke to the two hotel workers who did assisted me upon arrival and they confirmed it was per day. However, at checkout, one of these two workers helped me and apparently the way the computer charged it, the credit was only per night (so two nights). Just seems a bit confusing for all of us and it would be helpful to just have the discount/promo offers clearly stated on the check in paperwork, so we are all on the same page. Otherwise had a decent experience here.

Unwelcoming. Small scratchy towels. Housekeeping had to be requested but when they came they didn't make the bed. Emailed 12 hours in advance to ask for a late salad plate for planned late arrival, but email wasn't read or responded to then or in the subsequent three days. Booked a suite - the divider door was broken - hanging from hinges - and didn't close. Sofa was also noticeably damaged. Staff were disinterested.

Highly recommend the Heathman for visits to Portland, We often plan our trips to the Oregon Symphony, Literary Arts Book Festival, Art Museum and Winter Lights, etc. around a stay at The Heathman io include time in the Heathman Library and conversation with the parking valets who are the most delightful ambassadors one could find for a great city.

First time staying here, chosen due to proximity to the Arlene Schnitzer Hall..... literally steps away! Perfection all around. While we did wander the downtown a bit, we really had everything we needed for a lovely stay. Had both dinner and breakfast at The Tavern, both were quite good. The location was perfect.

There were a couple of observations that I stared in their review email but on the whole a very nice stay. The associates were all very nice and helpful.