The Heathman Hotel, Portland

Four of us from different parts of the country met in Portland Oregon. The hotel is fabulously located for walking to restaurants, getting to the Portland Spirit, the Saturday market, the Oregon Historical Society (awesome museum), Portland Art Museum (David Hockney exhibit!!). It is also easy to get an Uber up to the Japanese and Rose Gardens (definitely worth the trip if in bloom). The rooms were nice and clean. The staff was extremely helpful. Breakfast was easy and they were giving a credit for eating there. Cocktails in the bar were relaxing. We would all stay there again.

Unfortunately, everything that made The Heathman a boutique hotel has been removed. There is no reception desk; replaced by two computer screens. There is limited Valet service; expect to wait twenty minutes. There is no official greeters; young untrained personnel are not ready to embrace this historic property once deemed for its charm and quality service. Nespresso has been removed from rooms; go down to lobby. Library has been torn out and reduced to a hallway two floors up. Food is minimal and very sad; no cream at the bar. Bartender had to whip it himself. Horrid.

Heathman DO BETTER. This hurts me to write, but it's all true. In my 63 years, this is only the second time I have given a bad review. I have written many kind good reviews. I grew up in the Portland area, and this was THE hotel and bar. I just spent 3 nights there, and here is what happened. There is only 1 person to check you in. One computer and 1 person. It TOOK FOREVER. They don't tell you until you arrive (and if it is shown anywhere when booking, nobody in my group saw it) that there is a "guest amenity fee" of $30/night. It lists the library, bike rental, Wi-Fi, free coffee 6 am-9 am, fitness center, and a $15 daily credit at the Tavern. The TAVERN...there are signs everywhere that it is open Friday and Saturday until 11pm. NOPE, closed at 9 pm. Saturday night we were all looking forward to an after-dinner drink and NOPE ...it was CLOSED. When a staff person was asked why, her reply was "its closed; you can just go to another bar" ON A SATURDAY NIGHT 9pm ! It took 3 calls and 36 hours to get clean towels. In the room, the cord to use the water kettle to make the hot water for "french press" doesn't reach the outlet so you have to rearrange the entire setup. Heathman, JUST GET A KERUIG! We never saw a security person outside, and homeless people are standing in front of the hotel. Even the Goodwill store down the street has security. The highlight....THE VALET parking staff was GREAT. Nic and Rachel were AMAZING with directions, suggestions on places to go, and HELP with luggage etc. On the last morning, another valet staff person brought our car, parked it around the corner and NEVER asked to help with luggage or even said a word. NIC and RACHEL were GREAT. I mentioned the towel issue to Nic, and I don't know for sure, but soon after telling him the towel issue ...we had towels. I am going back in Aug, and I am sad to say I will not be staying at the Heathman. I have such great memories there. HEATHMAN DO BETTER PLEASE I want to visit again ....

My partner and I had a wonderful stay at The Heathman Hotel and would gladly return. We stayed in Room 1005, a top-floor corner king room that we absolutely loved. The room was comfortable, quiet, and full of character, making it the perfect home base for our time in Portland. One detail we particularly appreciated was the French press provided in the room, which was a thoughtful touch and made our mornings especially enjoyable. The service throughout the property was excellent. The front desk staff were welcoming, professional, and incredibly accommodating whenever we needed assistance. A special thank you goes to Destiny, who was particularly wonderful during our stay. Her recommendations, local knowledge, and genuine willingness to help enhanced our experience and made us feel truly valued as guests. The bartenders were also outstanding. They were friendly, attentive, and helped create a warm and inviting atmosphere each time we stopped by. What stood out most about The Heathman was the combination of a beautiful historic property, exceptional customer service, and a team that genuinely seemed invested in making guests feel welcome. From the room itself to the personalized service, every aspect of our stay exceeded expectations. We thoroughly enjoyed our stay and would highly recommend The Heathman Hotel to anyone visiting Portland. We look forward to returning on a future trip.

IF you are going to stay in hotel in Downtown Portland, especially if you are solo traveler. This is this hotel to stay at. It's quaint and has a peaceful ambiance that will distance you from the hustle and smelly bustle of the down town area.