The Nines, a Luxury Collection Hotel, Portland

I was on a business trip, and Amina made the check-in process quick and professional. She was friendly and efficient, which made my stay start off perfectly.

I stayed at The Nines for a wedding, and it was *incredible*. The front desk staff, Clint, Amina, and the entire team, were the epitome of hospitality. Everyone I interacted with was genuinely kind and attentive; it felt like the level of care you’d experience at a boutique hotel in Europe. Clint’s energy is so warm and welcoming, I felt comfortable from the moment I checked in. I had the most gorgeous room (Clint mentioned it was his favorite, and I can see why!). The details were plush, and the view, four huge, crystal-clear windows, made the city feel alive right outside my room. The bathroom was spacious, and the minibar well stocked (though a few updated options would be nice — the late-night Pringles were clutch). At Departure, Eli made some of the best vodka martinis I’ve ever had and was great at helping brainstorm dinner ideas. Downstairs at Urban Farmer, Austin can make any coffee creation you can dream up, try an iced cappuccino before you knock it! The amenities were perfect: umbrellas for the Portland rain, friendly valet service (even though I didn’t have a car, they always welcomed me back), and a fitness center with water, towels, weights, and more equipment than I expected from a hotel gym. The location is ideal, close to shopping, dining, and everything downtown. I truly felt like a princess staying here. You can tell how well people are treated by how they treat you, and the kindness and care from everyone at The Nines speaks volumes about the culture they’ve built. I loved every second of being here and can’t wait to come back.

Very nice people at the hotel, especially Amina. She helped me to navigate around and told what to do to get the best of Portland in one day.

The Nines is a decent upscale business hotel, but at $600/night it overpromises and underdelivers. Major issues at this price point: - Poor communication: When we asked for directions to the Japanese Garden, front desk proactively suggested using the courtesy car—just go downstairs and request it. Upon doing so, we were informed our rate didn't include it. Awkward and disappointing. - Subpar housekeeping: Multiple lapses including an empty trash bag left in the room one day and used drinking glasses not cleared away another day. - Breakfast: Long wait times to be seated despite the restaurant being only one-third full. What we enjoyed: The bartender at the rooftop bar was excellent and provided great service. Bottom line: Lower your expectations—this is not a Four Seasons nor Park Hyatt.

Fantastic location, amazing service, and gorgeous rooms. Juan, at the front desk, was kind, attentive, and accomodating. Further, Juan went the extra mile and sent up a bottle of wine for my birthday.