The Nines, a Luxury Collection Hotel, Portland

I need to start this off by saying that I waited a few days to post this to cool off...but I am still as angry as I was. Luxury? Yeah right. More like spend hundreds for a special anniversary weekend and be completely disappointed. This was a dream for me to stay here. I came here every Christmas as a child and when they opened The Nines I took a tour with my hospitality and tourism class. I loved it. And we came to celebrate our 9th anniversary, trying to come together and relax after losing our son 4 days post birth couple months back I guess I'll start in order of events. To be honest I have no idea if the Mexican soccer team staying there made us seem less important to them but we paid for a luxury experience and that is anything but what we got. At close to noon I called to see if they had any ability to make an early check in work. Which is totally understandable. They said no, but our room would be ready sometime before 4, she repeated this twice. We arrive at 3:50pm. Our room isn't ready for the 4pm check in. That's ok, we are a bit early. She assured us it wouldn't be long and that she would give us 30.00 credit to use at Departure later as well as the 15.00 credit that stems from the resort fee. Then I ask to reserve car to take is to dinner for our reservationat 6pm. She tells me my room number and I need to ask Valet to do it. I go to Valet and I received a very rude response telling me they don't reserve it and the front desk really needs to stop telling guests that. Fast forward...it is 5:30. We finally get out room,1.5hrs after normal check in. We had ZERO time to relax, shower and even get ready before dinner. After rushing to drop our stuff off in the room...we got to Valet, they didn't have the car available for us so we had to walk. Saw some nice sights and sounds of addicts on our way to dinner we luckily made on time. Then let's talk this room the call a suite...the bed and pillows were fine but once you got into the bathroom really it wasn't the same. The toilet paper was horrible quality...similar tp rv tp. We were missing toiletries like shower caps, there was stains on the walls of the bathrooms and even black mold in the showers we discovered WHILE INSIDE. Then let's get to checkout. Apparently the lady at the front desk from check in, never actually applied either the 30.00 or the 15.00 credits as promised. So we ended up getting attitude from the desk workers fixing that. I couldn't be more disappointed and sadly will never be back and will never tell someone to go there either.

We booked The Nines for a weekend away in Portland with the family. We had two adjoining rooms that were large and on the 8th floor with the restaurant and bar. This was the same weekend the Club America soccer team was staying at the hotel while they played the Portland Timbers. It was a bit surreal wading through the fans and security to get into the elevator lobby but the hotel staff handled the crowds very well. The location of the hotel cannot be beat. We were able to walk everywhere we wanted to and even was able to listen to the live music coming from across the street in Pioneer Square. For those worried about homeless people in the area, there were some but we never felt threatened or overwhelmed by them. In fact, I found downtown to be clean and nice to walk in. Our room had a wonderfully comfortable king bed in addition to a couch with a chaise lounge. It made for a nice place to relax when taking a break from sightseeing in the area. In addition, there was a separate refrigerator and minibar in the room. Although there was live music outside, we never really could hear it from within the room. Occasionally we could hear outside noise but for the most part it was very quiet. The lobby restaurant Urban Farmer was ok. We had breakfast credit and it was fine to have food in the morning but like most hotels, I found the restaurant to be ok but not necessarily worth the price. The bar had a fantastic, albeit expensive, selection of liquors. The rooftop bar was very cool but always crowded. We found a seat one night but it was after the bar closed and it was still busy. On Saturday night, it was hard to even move with all of the people there. It's a small space with a great view so lots of people want to be up there. Where the hotel shines is the staff. They could not have been more friendly. The Concierge, Sheryl, talked with us about our experience with local attractions and restaurants and helped direct us towards the proper train lines. The front desk staff, Ashley, was incredibly helpful with answering questions about in-room charges and making sure we were able to use them before closing out the bill. Overall, we could not have been happier with our choice and will definitely stay at The Nines again.

Overnight stay at the Nines in Portland. Beautiful hotel great location in downtown Portland. The staff were extremely friendly and efficient. The rooms were spacious, clean and very comfortable bedding. Would highly recommend.

Oh my!! We just spent three days in PDX and can say wholeheartedly the Nines got every. single. thing. RIGHT! Matthew & the valet team were swift and helpful! Cruz & Patrick helped me plan out our time at the Falls & zoo. Jenessa made sure we got our quiet room, roll away and delivered sweet balloons for my boys birthday. And the whole Urban Farmer team is out of this world. Specially Andi who is so on the ball, warm, and cool. And also shout out to Kyle, Javier, and Malachi who were wonderful, as well. I’m as particular as they come and literally would book again in a heartbeat again and again and again!

Very good hotel. Everything about it was great