Pestana Vintage Porto Hotel

BUYER BEWARE!! DO NOT STAY AT THIS HOTEL!!! The beds are so uncomfortable that I threw out my back and when I spoke to the manager, Marzia, she won’t allow us to leave even though we purchased refundable rooms. I asked to speak to her general manager, Joao, but he refused to speak to me because he was “in a meeting.” When I asked if he’d be available later, they said he did not know when he would be available. It feels like they just do not want to help or work with us. They said the only way that they would refund me is if I was hospitalized and was in the hospital for the next two days because of my back issues. This is just one of many issues. The other issues include urine on the bathroom floors that was never cleaned up, and general uncleanliness in the rooms. This hotel is not very well kept. Not worth the price point. They also have a restaurant downstairs where they play the games very loud and everyone is screaming so none of us can sleep either. My friend and her daughter were tossing and turning all night. We also purchased a room with a view, and the view is of a dilapidated building across the street.

Wonderful to be back for the Festival of St John - Fantastic location & excellent service - thank you Oliveira for looking after us and for the delicious breakfast

Excellent hotel, perfectly positioned next to the river. Very comfortable rooms with excellent facilities. All of the staff are extremely professional and friendly - Olivera has been particularly helpful in the restaurant.

Friendly welcome from all staff, big shout out to Olivera who made breakfast a lovely experience

Helpful reception staff, Plaza room not as advertised on website, is on split level so going up and down stairs in the night not ideal. Also requested double bed but given twin beds . Breakfast is extremely good with wide selection from buffet and a la carte options available. Oliver particularly provided great Breakfast service .Also Juan at the bar was very attentive