Belmond Hotel Splendido

This hotel had been on my bucket list for over five years. We travelled from the other side of the world specifically to stay here, so naturally our expectations were incredibly high. All I can say is... wow. It didn't just meet our expectations—it exceeded every single one of them. There is something truly magical about this place that is impossible to describe until you experience it yourself. It is one of those rare destinations that creates memories for a lifetime. The iconic view over the bay is simply breathtaking. You could spend hours just sitting on the terrace, taking it all in, and never get tired of it. Following the recent renovation, the property itself is absolutely stunning—every detail has been beautifully designed. It feels like stepping into an Italian dream. The food is exceptional, but what really impressed me was the attention to detail throughout the hotel. Having a dedicated coffee bar where guests can explore some of the finest coffee beans from around the world is such a unique and thoughtful touch. However, what truly makes Splendido extraordinary is its people. I travel extensively and stay in luxury hotels around the world, so I know how difficult it is to deliver genuine five-star service. Too often, luxury hospitality can feel scripted, overly formal or even intrusive. Splendido has mastered the perfect balance. Every single member of the team—from the drivers and reception staff to the restaurant teams and housekeeping—was exceptional. Everyone greeted us with genuine warmth, humility and natural smiles. Nothing felt rehearsed or forced. They made us feel welcome from the moment we arrived, remembered the little details, built genuine rapport in just a few days, and somehow always seemed to anticipate what we needed before we even asked. That level of service is incredibly rare. You never feel judged, uncomfortable or overwhelmed. Instead, you simply feel relaxed, cared for and completely at home, while knowing that someone is always there whenever you need them. I don't know how you train your people, Splendido, but whatever you're doing, you've perfected it. This is, without question, one of the most magical hotels in the world, and one that fully deserves its reputation. Thank you for creating such an unforgettable experience. We are already planning our return next year.

Splendido is a place to enrich feelings in a lovely way! Words cannot describe the beauty of this property! The location and vieware both breathtaking! Definitely back to Splendido next year!

From start to finish you were made to feel important with all staff being attentive but not intrusive. Nothing was too much to ask. As it was my birthday, we were upgraded to a suite and left a bottle of champagne which was fantastic - a balcony with a view you can only dream of. We will certainly be returning

Is hard to imagine that my last review of this property was in 2018. If you go back and read that review, while a few of the faces have changed, many have not and the hotel, post last year‘s refurbishment is better than ever. General manager Alfonso Pacifico and his team continue to provide an experience that is supremely unique and the epitome of La Dolce Vita. Too many wonderful staff members to name. Some, like Vladi, Mina, Andrea and Luca have been there since before we began going nearly 15 years ago and feel like family every year. Others like Clarissa and Simon are newer leaders who are getting the best experience possible in true top level hospitality and service and each made our trip incredibly special with thoughtful personal touches. Some may say it is just too expensive, and it certainly is expensive, but at our last breakfast, we were observing the incredible number of small, carefully crafted details that come together to provide the Splendido experience and, for those that appreciate such things, there is no better hotel. In the world where there are a lot of expensive things that do not deliver, the Splendido delivers. A special nod this year goes to the housekeeping staff who did a wonderful job during our visit. Too many five star hotels have let that area slip in recent years and it is clear the Splendido has not. Finally, as it increasingly has become a consideration at certain places, while the Instagram/Tik Tok crowd certainly has found the Splendido, it was not overwhelming, and the hotel very appropriately ensured that the few guests who were looking to capture the magic for others were not intrusive in a way that made our visit any less pleasant. Bottom line, upon arrival we had said that we would probably skip a year due to a trip next year that we are planning to Japan, but by the end of the visit we were planning next year‘s visit for September. It is just that good.

We simply could not have had a better time. Gorgeous hotel, gorgeous room, delicious food, and impeccable, friendly but polished service.