One&Only Le Saint Geran

This reached the usual good standard. I was a little put off by the absence of a receptionist when we arrived but we soon got used to collecting keys online. On the whole the room was fine, though the window needed a clean and there was a problem with flickering lights but we made an ad hoc repair ourselves! he restaurant food was very good and the staff were helpful. A bargain at the price levied and I'd be happy to stay there again.

Excellent experience. Great staff comfy bed and well equipped room we had the premier plus room with the small fridge

I’ve stayed in many a Premier Inn over the decades and it basically does what it says on the tin! Unfortunately this was bound to happen. Although credit to the young staff that are eponymous with this chain, the property was tired and in dire need of some repair & maintenance tlc. Stained carpets throughout out the property ( entrance, reception, corridors). One of two lifts was broken down for the full 4 days we stayed. In our room, bathroom wall had holes where a towel rail had been torn off, ducted ceiling edges where paint had cracked & was peeling off. The shower screen need needed to be resealed as water puddled outside on the floor. The sink plug hole hadn’t been cleaned in a lonnngg time🤢. Under the bed also hadn’t been cleaned in a while. The basic elements were still ok, clean sheets, comfy bed and hot water. Don’t expect more from this hotel. It’s saving grace is that it’s in an ideal location for a visit to Liverpool.

I made a Big mistake of Paying in Full in advance for my Three Night Stay at this so called Premium inn plus Hotel on Hanover Street Liverpool City Centre There is No reception at this So called Hotel .. There is 3 self check in kiosk .. that does not come on line till 3 pm everyday .. I was allocated a room When I entered the room I found the room to be very basic badly work .. torn carpet .. dirty carpet with walked in food in the carpets .. TV in the room was Not Working . The Shower was filthy , the shower head was broken so water went over the shower door , and flooded the bathroom floor . ( My room was Not Cleaned at all during my three day stay you pick up new towels and toilet paper yourself from the lobby area .. )No phones in the room , so I had to call the hotel from my own phone and surprise surprise nobody answers just a recording .. my view from my bedroom window was into the Hanover street 24/7 multi storey car park So I had to keep my curtains closed for my 3 day stay for privacy .. so I am sure at least 100 plus rooms in this 5 floor hotel looks onto this car park that is only a stone s throw from your window .. my hotel window also had a security window Aswell as the standard window so I was not able to open the window for fresh air during my stay .. in a fire I this hotel there is no way you will be able to exit during your bedroom window . There was also only one lift working during my stay so I had to use the stairs as you could be waiting several minutes for the single lift to cover the 5 floors . This place is a Kip .. Dump .. Dive … Avoid it .. it’s not a hotel .. it’s a dirty fire trap . .

Premier Inns suit me fine. They are not upmarket but they're clean and comfortable. What I don't like is the automated check in. Also I asked one of the staff to have my room (505) cleaned and it just wasn't done.