One&Only Le Saint Geran

On arrival there wasn't a reception so we had to check in ourselves. It was quite straightforward to do. Very efficient. The room was very clean. Bed was comfortable. Extra pillows were available if needed. Bathroom was clean and shower worked well. Our room was on 5th floor and it was very quiet.

I travelled alone with my daughter and although I'm a big fan of a Premier Inn generally, I'm not sure I'd choose this particular one again. It was certainly convenient in terms of being literally across the street from Liverpool One shopping district and lots of pubs and live music around if that's your thing (again, not ideal when travelling alone with a child) but the hotel was quiet and we slept well. The room was clean and comfy and there was a nice deep clean bath. The staff were incredibly friendly and helpful (and I'd rate them 10/10 in their attentiveness to myself and my daughter), but there was just not enough staff on at any given time. They were friendly but kind of had a harassed overworked tired look about them. I think they could do with 1-2 more staff on duty at any given time so things run more smoothly. They were serving a lot of tables and it was hard to get their attention because they just had too many tables to look after for the 1 or 2 members of staff running the check in desk and dining room at any given time. I didn't feel comfortble in the entrance off the street, as you go into the grotty entrance and lift straight on the street and go up 2 floors to get to the reception. The reception is fine and I received excellent help getting checked in, as there was a glitch on the machines. But the hotel hallways and communal areas are tired, splodged with bleach stains on the carpets and I felt uncomfortable about security at this particular hotel, as someone could follow someone off the street and go up to a residential floor quite easily, seeing as the main lift totally bypasses reception. I also didn't like that there are no chain locks inside the rooms for additional security at night. Breakfast was delicious and - very suprisingly - so was the dinner that I had on the night that we arrived. They do a very good value meal deal of dinner and breakfast, with children eating free. So I ended up paying around £46 for 2 x cooked breakfast buffets (vegetarian and GF friendly - with a couple of coeliac safe options in packages from Schar) and an adult full 2 course meal and a children's meal with drinks. So we will definitely return to Liverpool and a Premier Inn but we might give this particular one a miss in favour of one with a little bit less of a stag & hen vibe and maybe more family friendly feeling.

I feel conned and bullied into paying more than agreed! Arrived at the Premier Inn which we’d paid for in advance. Dean, the manager. Informed us that we’d need to pay extra because of an administrative problem. We showed him our ‘paid’ invoice to prove we’d paid the bill in advance. But he said he was ‘putting his foot down’, didn’t ‘need to be kind’ and we had to either pay the extra now or he’d cancel our reservation. Given this choice we had no alternative but to pay.

We arrived just after 3pm and were unable to use the self check‑in, as the system said the rooms weren’t ready despite check‑in officially starting at 3pm. We then had to wait for a team member, who disappeared into the staff room without giving any information, and we were asked for our details more than once during the process. The room itself was the usual Premier Inn standard, but unfortunately several issues let it down. The card slot for the electricity was faulty and only worked with two cards wedged in, and even then the power kept cutting out. The hairdryer repeatedly turned itself off, and the shampoo/shower gel dispenser was completely empty. We also had to request water glasses, as none were provided in the room. Most disappointing was needing to ask for three new pillowcases because the ones on the bed were dirty with make‑up and other marks. Overall, the housekeeping and room condition were below expectations. That said, the location is excellent and, once settled, we did sleep well.

Premier Inn Feedback Ref: WHB-2993229-W6D6 Hi Colin, Thank you for taking the time to share the details of your recent stay. I’m truly sorry for the inconvenience you experienced, especially regarding the shower issue and the way the situation was handled. This is certainly not the standard of service we aim to provide. As you have now checked out, I have begun investigating this matter today with the hotel management team to understand exactly what happened and why the issue was not resolved during your stay. I will come back to you with a full update and next steps as soon as my investigation is complete. Thank you for your patience, and again, I sincerely apologise for the disruption to your trip. Kind Regards, Habiba Guest Relations Advisor Our full Premier Inn & hub by Premier Inn Terms and Conditions can be found here Please see our Privacy Notices for information on how we process your data: Premier Inn & hub by Premier Inn - Privacy Notice Restaurants - please visit the brand website ------------------- Original Message ------------------- From: Colin Johnson ; Received: Sun Feb 15 2026 14:15:39 GMT+0000 (Greenwich Mean Time) To: Guest Relations Mailbox ; Subject: Fw: Premier Inn Feedback Ref: WHB-2993229-W6D6 You don't often get email from colin.johnson06@outlook.com. Learn why this is important Caution: This email originated from outside of Whitbread. DO NOT CLICK links or attachments unless you recognise the sender and know the content is safe. Hi Habiba, Just to follow on from our recent stay. We have now checked out from our room and home but I just wanted to put in writing the full issue We checked in around 5pm on Friday 13th Feb. We had tickets to watch a show Friday evening so we got changed and headed straight out. The room seemed like the standard we expect from a premier inn room. We got back late after our concert and went to bed. The next morning we are planning out our day and with it being valentines day we had things booked and paid for. As we started to get ready that is when we noticed the shower was not working, so around 09:10 on the Saturday morning I went to reception to report it and was told the maintenence man was not due in until 10am so I left my room number with the man on reception and went back to my room to wait. Around 10:25am I went back down to ask when someone was coming to look at the shower and the lady went to look for another member of staff and I assume it was the manager because it was the same person I saw when I first came down. He then said again the maintance manager is not due in until 10am which I replied its now 10:25 and his response was "oh" so I asked could he be sent up and he then asked me again what my room number was. At 10:45 I went back down and spoke to a 3rd member of staff and stated the shower is not working and she then got the same man who I spoke to the first time and then he said "ill have to swap rooms for you but the maids only just come in at 10:30 so dont know what is ready yet" and tried to walk off. So I said about the maintenance man and he then said "he is dealing with an emergency in another building". I said we have plans for a day out around the city and he just said nothing more he can do, walked off back into an office area and I was unable to follow him at that point. Which is when I called guest relations I accept things can happen from time to time but the way it was handled was poor. No one cared we couldn't shower, just said sorry about that and pointed me back to the man who I spoke to in the first place. There was no one in control, no one knew how to deal with it and yes it was a saturday and the hotel was busy but it was not our fault and ruined our morning. And the fact there was posters up say "premier inn has staff 24hrs a day to help" was laughable at this point. I wouldn't have minded if they just let us use a room to shower. I didnt have to be cleaned throughly just so we could shower but never offered anything. We resorted to washing in the sink both days we were there which was not pleasant but only option we had. I have stayed in premier inns many times and expect a certain level of service. Not having a shower is not what I expect and thought things like this are checked before a room is allocate I was also baffled no one even came to the room to look themselves. That man really did not care and it was frustrating to say the least. Its not a service I expect when staying in a hotel. We paid a lot of money to stay there plus car parking and not being able to shower to ruin our trip To summerise not having facility to keep personal hygiene is one thing but added to that insult is careless member of staff who had no control over it, did not care, would not give a timeline, told me different reasons about the maintenence man or even make any effort to even look for another room, is really poor management. There was no update, no note left in our room, we were just left to get on with it