One&Only Le Saint Geran

Central and easy to reach hotel, fully accessible. The room smelled of smoke and that's why I had to leave the window always open. Too bad there was a very noisy external ventilation duct that prevented me from sleeping. I stayed with a baby and I asked the reception several times during my stay to clean the room, but it was never done. I picked up clean towels at the reception several times. Good breakfast but I don't recommend dinner.

Not amazing. Room clean. Bedding and towels clean. Room 226 had mouldy slimy black stuff on bath plug and plug chain. Shower head also had black mould on. TV signal was terrible. WiFi and air con worked. Plates for hot breakfast were ice cold. Apparently the plate heater broke many months ago.

I booked a Premier Plus room over 2 nights for a stay over to visit Liverpool. We were put in Room 528 and to be honest the room was terrible: 1. Bathroom drain stunk of sewerage. Even the staff member that helped us change rooms noticed how bad it was (very bad). 2. Rain shower head mostly blocked. 3. Paint peeling in the bedroom next to the bed. 4. Mirror light broken (the switch did nothing) so impossible for my wife to see properly. 5. Faulty hairdryer did not turn on at all. All these problems were confirmed by the staff member that helped us out the following morning and we got moved to another room for the second night. Why didn't we complain before sleeping one night? Well the bathroom smell was just about okay the first evening but got progressively worse through the night, and the shower, mirror and hairdryer were not used until the morning. I raised a complaint as we paid a lot for the first night (it coincided with the Labour Conference in Liverpool) but other than saying sorry, Premier Inn refused to offer any sort of compensation for the room (we may as well have stayed in a "normal" room).

Very good central location and everything on par as a Premier Inn. Good early check in helped us get a full afternoon in Liverpool. Good sized clean room, great bed and good value

Worst experience ever. Paid for premier plus room. No usb socket had to buy charger. Could have been electrocuted by iron. Electricity tripped first never thought anything of it but happened second day and that when I noticed whole side of iron snapped off and wires exposed. Then water pouring out where wire is at bottom the wire you plug in . Very dangerous. Im worried about booking again or using facilities. Stayed here since it opened usual twice a year but seriously considering not booking again