One&Only Le Saint Geran

Love my stay here get team of people big shout out to Megan who help me with my kids and their allergies she was outstanding thank you again 🩷

First time staying in Liverpool. Had a really smooth check in experience due to Luke. Friendly and welcoming and very helpful.

It’s Easter Sunday and me and my partner who came to visit her mother as she’s had some health problems thought, why don’t we go and get a hotel in Liverpool for the night, we are checked in by Abdul who is the most passive aggressive person you can ever meet and has no business in customer service, immediately he starts causing issues about how he can’t check us in, he then proceeds to start lying about the policies of the company (I’ve worked for the premier inn for two years) so I know he’s lying, he starts asking for things that aren’t possible and wants me to contact my manager… on Easter Sunday. We booked our room well over two months ago and he basically wants us to pay for a new room or we can’t check in, we want to leave but they say we’ll still get charged a no show rate (even though they declined us to come in they still wanted to charge us is literally disgusting and unethical) I started to lose my temper so I took some time away and Abdul is smirking at me, a grown man, smirking because he had this weird power in the moment, genuinely boils my blood remembering the whole encounter. Then another member of staff approaches us and what do you know, all the policies this guy said were lies as the hotel manager confirmed. This enough should be reason for dismissal in my opinion, (also every encounter Abdul had was negative he declined about 3 people entry to the hotel, it was insane, anyone who went to a screen got in fine and another member of staff had to come and clean up after Abdul after every encounter) anyway because it had been escalated i couldn’t have my original room and even the staff who were more helpful didn’t offer delete our room and still threatened us with a no show so we basically had to decide whether or not to lose £40 or spend £80. Honestly can’t believe that business model is considered acceptable and is by far the worst customer experience I’ve ever had

Pros: Comfy beds. Seamless check-in. Great night’s sleep - no noise! Kind staff - but maybe not enough working at one time? Location - perfect for shopping! Cons: Cleanliness. The place didn’t feel clean, tables at reception were sticky. Breakfast was such a disappointment, two coffee machines and both were broken. Spillages on the floor around tables just left to be dodged. Filthy plates and cutlery. Husband went to get some more cutlery, and every single one was dirty. The place just felt drab and dirty, which was a shame as the location is amazing.

The location is great atmosphere good the rooms were the only problem but a very safe hotel.I would deffinetly stay at that hotel/ Location again