One&Only Le Saint Geran

I made a Big mistake of Paying in Full in advance for my Three Night Stay at this so called Premium inn plus Hotel on Hanover Street Liverpool City Centre There is No reception at this So called Hotel .. There is 3 self check in kiosk .. that does not come on line till 3 pm everyday .. I was allocated a room When I entered the room I found the room to be very basic badly work .. torn carpet .. dirty carpet with walked in food in the carpets .. TV in the room was Not Working . The Shower was filthy , the shower head was broken so water went over the shower door , and flooded the bathroom floor . ( My room was Not Cleaned at all during my three day stay you pick up new towels and toilet paper yourself from the lobby area .. )No phones in the room , so I had to call the hotel from my own phone and surprise surprise nobody answers just a recording .. my view from my bedroom window was into the Hanover street 24/7 multi storey car park So I had to keep my curtains closed for my 3 day stay for privacy .. so I am sure at least 100 plus rooms in this 5 floor hotel looks onto this car park that is only a stone s throw from your window .. my hotel window also had a security window Aswell as the standard window so I was not able to open the window for fresh air during my stay .. in a fire I this hotel there is no way you will be able to exit during your bedroom window . There was also only one lift working during my stay so I had to use the stairs as you could be waiting several minutes for the single lift to cover the 5 floors . This place is a Kip .. Dump .. Dive … Avoid it .. it’s not a hotel .. it’s a dirty fire trap . .

Premier Inns suit me fine. They are not upmarket but they're clean and comfortable. What I don't like is the automated check in. Also I asked one of the staff to have my room (505) cleaned and it just wasn't done.

Having stayed at the Premier Inn recently as part of a football package we were beyond disappointed with a brand we expect more from! Issues faced from the moment we walked through the door: 1) Check-in.....slow! most people had issues and only one person to help. There was an issue with my booking which needed the sports package company to send through additional information via email. Sounds simple but the receptionist I was dealing with just walked away as was the end of his shift and didn't hand me over to anyone. I then needed to explain my issue to a second person. They then left to go to the Tesco next door. Again I wasn't handed over to anyone so had to explain my issue to a third person. Unfortunately, he didn't seem to know what to do so we had to get the help of a fourth person. In the end it took a long time to resolve for something which should have been as simple as attaching a pdf from an email! 2) When we finally got up to the room the majority of the plugs in the room didn't work which seems to be a repeating theme from the reviews 3)Throughout our stay over 3days one of the two lifts didn't work which made wait times long especially for people with mobility issues as there were a lot of stairs. 4) We had booked our room to be cleaned during our stay which you have to specifically request at reception however this was not done so we had to pick up towels from the big pile in reception so obviously a reoccurring issue 5) Breakfast - wouldn't recommend unless part of a package. Multiple shortages of items and some items were simply not enjoyable 6) Staff on the whole didn't make the effort and at time came across as short. 7) My husband seemed to get multiple bites while in the room...assume bed bugs! 8) Overheard multiple people having issues with ultimate internet package and Q parking discount On the plus side the room was quiet and the power shower was good if not very loud! Location is excellent for central Liverpool however feels like this is used to compensate for other significant shortfalls. Left disappointed for a brand we have always trusted!!

City centre location, comfortable bedroom, good quality breakfast, ideal for the heart of Liverpool, problems with the passenger lift (be prepared to use the stairs)

A very good hotel in a fantastic location, right in the heart of Liverpool. Rooms were clean, staff were welcoming and friendly, Dinner was tasty and good value, breakfast was very nice. I would stay here again