One&Only Le Saint Geran

Excellent location. Very comfy bed. Nice shower. Room was on the tatty side & not spotlessly clean either. Only 1 large towel was provided even though 2 adults were staying for 2 nights. The shower screen does not keep the water inside the bath & results in the floor of the bathroom swimming in a pool of water whenever the shower is used. This was not ideal & will lead to increased maintenance in the long run as it will affect both the bathroom flooring as well as the carpet in the room(it reaches there) itself. Tea & coffee provision was totally inadequate there wasn't enough to make one decent cup each. We were there for 3 days 2 nights. The mirror in the bedroom only had one of it's two lights working. Not good when bathroom mirror is steamed up. Whilst Q parking is right next door & there is a related discount, it is still quite expensive. The QR code wouldn't open the door & you had to rely on other people coming out to get in. That was until the doors wouldn't open at all & people were trapped inside for 30 minutes. Not that it's the hotels fault, but hey ho.

Excellent and prompt service by Luke. Very friendly, welcoming and helpful. Promot assistance at check in. Clean reception area.

The hotel is in a great location for the city centre, train station and a short walk from Albert Dock. The room was clean and comfortable. Staff were friendly and helpful. The left luggage facility was useful when we first arrived and checked out. Only had breakfast in the restaurant but it was very good. Just what you'd expect from a Premier Inn. Would definitely stay here again if visiting Liverpool.

Hotel is in a good location for M&S Bank Arena and for the city centre. Rooms were a good standard, as expected with a Premier Inn. Quiet, clean and comfortable. However, bathroom flooded from the shower, with water going straight under the shower screen. Breakfast itself was decent, but see comments below. Check in was really bad here. When we arrived, all of the self-check-in kiosks had crashed out and there was a large queue for one staff member who we thought was checking people in, and who was busy with one customer. Whilst we were waiting, another staff member turned up and dealt with another customer, but then left straight away. By this time, the small lobby was full and people were queuing down the corridor to the lifts. They could have helped with checking people in. When the first staff member had finished with their customer (they took ages), they asked if anyone was waiting to check in. A bit of a daft question given the long line of people waiting. When we all responded yes, he asked us to use the kiosks - which were still crashed out. Ridiculous. He started resetting the kiosks and eventually got them back online. He and his colleague could have just checked people in at their desks and that would have been a lot quicker. Breakfast was nice, but a bit disorganised. We turned up as soon as they opened as we had a busy day ahead. There was one family seated in the restaurant and no colleagues around to check people in, so we had to wait for a colleague to arrive. When he did, we checked into breakfast and when we were asked about allergies the information to hand didn't cover what my wife is allergic to. The colleague asked in the kitchen but came back with a 'they don't know' response. Not the best stay we've had at a Premier Inn.

First impressions: lifts were filthy, reception is self serving which is good. Went to the toilet in reception and the door was broken with no lock, no toilet paper and no paper to dry your hands with - restroom was dirty. Corridors to the room needed a good hoover with bits of rubbish everywhere. Room was nice and clean and bed was comfy. Restroom was as expected. TV remote needs changing or batteries. Breakfast in the morning was absolutely spot on and couldn’t fault it especially as kids eat for free.