Alchymist Grand Hotel & Spa

Deeply Disappointed by How the Hotel Handled a Serious InjuryI truly wish I could write a positive review, because I had looked forward to my stay at the Alchymist Grand Hotel & Spa. Unfortunately, my experience took a painful turn when I slipped and fell on one of the hotel’s internal staircases. The stairs are wooden, extremely slippery, and only partially railed. Even one of the hotel staff quietly admitted to me that she avoids those stairs because they are too slippery. The fall left me with a large hematoma, multiple contusions, swelling, and injuries serious enough to require treatment the next day at the trauma hospital in Brno. I provided the hotel with hospital records, photos, and a detailed explanation of what happened. What shocked me most was not the fall itself, but the hotel’s response. Instead of empathy, concern, or even a simple apology, management told me they were “not responsible” and even questioned whether my injuries were related to the fall at their property—despite the fact that I reported it immediately and their staff brought me ice that same evening. As someone injured on their property, I expected compassion and professionalism. Instead, I received a cold, dismissive message and a “final decision” that offered no meaningful gesture of goodwill. Because of my injuries, I also had to cancel a fully prepaid holiday in Austria—a huge personal disappointment. Individual staff members were kind, but the management’s handling of this incident was deeply disheartening. For a hotel that presents itself as a luxury property, I expected far better care, accountability, and basic humanity when a guest is hurt on their premises.

I'd anticipated our stay at Alchymist for over a year, and it exceeded expectations! The accommodations were stunning, and simply enjoying time in this beautiful hotel during the afternoon wine tasting was magical. The staff were warm and welcoming, and we very much appreciated the little cafe for delicious lattes in the morning and espresso martinis in the evening (some of the best I've ever tasted!). The location was ideal--a quiet neighborhood within easy walking distance of Old Town. We can't wait to visit again!

My husband and I visited in November. It was a surprise honeymoon visit. The hotel itself is stunning/quirky to look at with an interesting reception area, so we were very excited to see our room. I can only speak for our room, hopefully others were better. Sadly we were put in room 314. It was very small, dark, and underwhelming. As my husband is 6 feet 8 and I am 5 feet 11, we are both noticeably very tall!! We only had six steps to safely walk without being decapitated due to the heavily sloped ceiling, so For safety, I kept it to getting in his side of the bed and sliding across and he kept away from the window side completely! The receptionist who took us to the room called it cosy! It was not cosy , it was a tiny, dark and very claustrophobic room and safky underwhelming. Two tiny windows that faced a high sloped roof, so no natural light at all. Lovely bathroom though. Thankfully the weather was good so we stayed out all day. It was interesting watching builders tiling the roof just outside our window for the whole of our stay, very interesting, such beautiful tiles. Breakfast was ok but very busy . There were a group of American visitors next to our table. 9+ squeezed on to a table, so service next to them was impossible. We finished our orange juice and left and had breakfast in a lovely restaurant/ cafe down the road and kept to doing that. Prague itself is beautiful and one of, if not the prettiest destinations we have visited. We would return to Prague but not to this hotel as we felt the hype did not match the reality! We had just returned from Krakow staying at the Bachlada, now that's a boutique hotel, breathtaking 😍.

Very disappointed with the Alchymist Grand Hotel and Spa, which is designated as a five star property. The mattress is very firm and the pillows are horrible. We asked reception if they could provide down or feather pillows and they advised that the only pillows that are available are on the bed. Went to the café for a cocktail before dinner and they could not make a cosmopolitan. We then went to the restaurant in the hotel and they could not make a cosmopolitan. I have never been to a five star property in a major city that could not make a cosmopolitan, a very simple cocktail. On top of that our room was supposed to have a bidet, but we do not. Upon check in they did not mention that breakfast was included however, when we contacted them, they advised of the hours that the breakfast was available. Staff are not very friendly or welcoming. Great location, but very disappointed in the property and will not refer to my clients.

We loved this hotel we chose it as it seemed a great location (it is - quiet and very safe with police outside for US embassy, very quick walk to Prague castle and Charles bridge), looked like it was an eastern European (more is def more!) rather than staying in a hotel that could be in any country and it was a great value for money. We chose to stay in a family suite (2 en suite bathrooms) - we were 4 female friends, so worked brilliantly for us - def a 'mum and dad' room downstairs with king size bed and fancy shower in en suite, then a room in eaves upstairs with two singles, and a bath with shower attached (not ideal if you want shower but we just used one downstairs then). Beds super comfy, we didn't hear a sound all night from inside or out. Was spotlessly clean throughout hotel, and we loved little touches - prosecco on arrival whilst checking in, fruit plate in room, chocolate truffles with turn down service etc. Complimentary cheese and wine at 4.30-5 - which we took advantage of one day and was very nice old school treat. Food at breakfast was very nice - we are more pastries, yoghurt, fruit people etc than hot food, so can only comment on that. We used the spa (gym as well) , the treatments were excellent (one person was a man- this didn't bother us but imagine may some). We loved the decor - yes its small, but other than us 4 only one couple using it. There were some improvements possible (as always ) but it really didn't bother us - but if always worth feedback ! Concierge were extremely helpful before we arrived - sent list of recommended restaurants and then made all our bookings for us (you cannot really book restaurants online in prague). - Breakfast on the Thursday was bit slow - not enough staff I think - but things like no strainers available for loose tea(love all choice of loose tea) - and had to ask a few times for one. Also ran up of cups for a while. Other two breakfasts were much better, staff very nice, and doing a good job of constantly refreshing items, clearing tables, etc. - No room to keep luggage in , but was always within view of reception so fine. - problem with bill for spa but lady was very apologetic when we pointed it out.