MaMaison Hotel Riverside Prague

Thoroughly enjoyed our stay at Mamaison. The hotel is in a great location just across the bridge from the dancing building. The room we were in (314) was spacious and quiet, with all amenities you would expect. The shower was hot and powerful and there were a variety of complimentary toiletries for use. We had no reason to have much interaction with hotel staff however the brief contact we had, everyone was polite and helpful. Would definitely stay here again if we return to Prague.

This was one of the most unprofessional hotel experiences I've ever had. I had been staying in the hotel room for several days and needed to extend my stay by one night. I booked the exact same room category, but the hotel still decided to remove me from my room to make space for other guests. Instead of the room I paid for, I was given a lower quality room with two separate single beds instead of one double bed. I was told there were no other options. Then, to make it worse, they told me that if I wanted a room with a double bed, I would have to pay an extra €20 for cleaning—for a different room I never asked for. This is completely unacceptable. I was kicked out of a room that matched my booking and forced into a worse one, and then asked to pay extra just to get back what I had already paid for. I refused to pay, and the staff didn’t seem to care about how unreasonable and unfair this was. I do not recommend this hotel to anyone. They treat existing guests as less important than new bookings, and they clearly don't respect basic booking agreements. Stay away

Nice Hotel- large rooms. Staff need to be a bit more caring. Great checkin- Room big and modern. Just a few small issues- none of the soap dispensers worked in the bathroom (Room 415) Main bath tap didn’t work (I had to fill up from Shower head) Phone didn’t work. We told them on the first day/ second day then could be bothered on the third day. Nothing was done. For me that’s not good enough. Breakfast for €30 each was just silly.

Beautiful hotel in a lovely part of Prague. We stayed in a superior room , very spacious with excellent views. Room service for breakfast was delicious. Staff are friendly and reception very helpful and welcoming. Will definitely stay again, thankyou.

Spent a weekend in this hotel and the experience was clearly not up to the mark. We booked a suite and we did not get bathrobes and slippers. The curtain fell down and we reported twice to the reception, they Said that someone will come over within 1 hour but no one came. Even the staff who usually comes to clean the room didn’t even bothered to inform the reception. Also, having breakfast in a conference room is not worthy of a 5 star hotel. Moreover, the management acknowledges negligence on their part and yet they refuse to compensate us, which is disgraceful for a 5-star hotel! Nothing memorable in this hotel and be easily skipped !