We are staying in Princeville and decided to head over for the breakfast buffet today. View was magical and the food was good. It would have been a 5 star review if not for the fact that it took 25 min to get our car from the valet. They must have lost/misplaced the ticket. We asked four times where the heck our car was and it was always “it’s coming”. It took us almost as long to get our car as it did to eat. 20 people who came out after us waited minutes to get their cars. So aggravating when you have somewhere to go. After the second time we asked about it, something should have been done instead of brushing us off. Really, for such a top notch hotel, such a poorly run unprofessional valet stand. Ruined the whole experience for us.

Positives: rooms have incredible views. Listening to the waves every morning and nught is incredible. Gym is a benchmark. Best gym in a hotel by far. Negatives: rooms are small. Food is shameful for a 5 star hotel. Not many choices in Princeville, so you might get stuck eating here. Quality of burger is similar to something akin to a cafeteria at your local city zoo. We had several issues with the service. The personnel is very nice and helpful, but unreliable. There is not a front desk. Makes it very difficult to find someone to get help or simply ask a question. Simple tasks that should take a couple minutes, end up taking over 15-20. Good luck if you have a boat tour and need to leave very early. Hotel is far away from rest of the island. Takes near an hour to get anywhere. Rains a lot in this part as well. Hotel is small, run out of things to do quickly. In summary: spend your money elsewhere. In comparison to other 5 stars we’ve stayed at, this one has a long way to go.

Lou from the 1 hotel was incredible!! Amazing service, super hospitable… 5 star experience at the spa!! Lou outdid himself.

I think the hotel is overrated for the price. It does have a nice semi secluded beach that’s protected from big waves. The staff at the valet is super friendly. The Hawaiian ladies at the reception are really nice, the other one is not so nice. We wanted to eat at Wailea terrace but their hot food side was broken so they weren’t serving much for dinner so we had to go elsewhere. I went to the spa for a massage, overall it feels like a basic spa with the Bamford amenities.

My husband and I stayed at the 1 Hotel for 5 nights. This hotel is beautiful and the only luxury property in Hanalei. The service from the valets, to the front desk, to the bartenders and waiters, everyone was so helpful, nice and accommodating. We were in an ocean view king room . It was very comfortable with lots of space . It had a filtered water dispenser which was a great touch. They also had a Nespresso and tea kettle. They did not provide teabags, but I was able to get some at breakfast. The breakfast was great, nice selections on the menu and also a buffet. The breakfast sandwich and pancakes were our favorites. We ate in the Terrace as well. Very small and expensive bites, not sure it was worth the cost . However the live music and sunset moment was great . The spa was really great . I had a scrub and massage with Asher. He was exceptional. He was very skilled and intentional. One of the best massages I’ve had. And not your typical hotel experience. My husband also had a great experience with both a massage and a haircut. The hotel is also geared to families, so lots of kids and a large pool area for kids and families . We stayed mostly at the adult pool which was small, but great service . Hannah took good care of us . The hotel is also an easy 10 minute drive into Hanalei so it was easy to go town and enjoy the shops and restaurants there too.