Alexandra Resort

The resort is incredible . It is calm and offered everything we needed for a family vacation. The staff was warm and inviting. I want to specifically recognize Judyanne , who was our server at Black Rock Grill. She was attentive , anticipated our needs before we even needed them and was the sweetest staff member we interacted with. Her service alone deserves 5 stars . This resort is amazing for families and I recommend it .

Every thing was perfect and the entertainment team was so nice and beach water is perfect

Vacationed in Turks and Caicos to celebrate my anniversary and my daughter’s 12th birthday. Turks and Caicos is absolutely beautiful. Stayed at the Alexandria resort. The Alexandria restaurants, coffee shop, concierge, etc are all in covered outdoor locations. My opinion: THE GOOD-The resort sits directly on the beautiful turquoise waters of Grace Bay. The water Is so crystal clear that you can see through it. Water sports including parasail boats, speed Boats, boats that pull water tubes, sightseeing boats can pull directly up to the shore, as opposed to having to be transported to a different location to enjoy these activities The resort has ample beach chairs, umbrellas and beach towels. The employees are very nice and orofessional. The cocktails are pretty good. THE FOOD WAS CONSISTENTLY OUTSTANDING. Every breakfast, lunch, dinner, snack was amongst the BEST resort food I’ve ever had. Fish Deck and Black Rock was both on point. We stayed in a 1 bedroom suite which is equivalent to an apartment. Full kitchen, dining table and chairs, living room, separate bedroom, 1-1/2 bathrooms, double balcony with entrances off of the bedroom and living room. Balcony included a dining table for 6, loungers and table. Our room faced the pool with views of the beach. Grounds were clean and well maintained. THE BAD: Albeit my suite was large (about 1000 sq ft), it as outdated and desperately in need of a complete upgrade. My daughter turned on the water to take a bath, the water came out orangey-brown. The fixtures and accessories throughout the bathroom were worn. My daughter’s arm was scratched by what I’m guessing was a broken towel holder on the wall of the bathroom, I had to wrap Kleenex around the tip of it to keep her from being scratched again or cut. Also some of the other buildings, restrooms are in need of upgrades especially in the breakfast buffet area. Housekeeping is a bit slow, a few times we would return from being at the beach all day til after 4. Room had not been serviced therefore it prevented us from taking showers. A great thing is that you can take a shuttle to the sister resort Blue Haven which was more aesthetically pleasing for me. (Not sure about the rooms as I was only in common areas). It’s more updated and modern. However it sits on a marina as opposed to the beautiful Grace Bay. My family and I didn’t enjoy our meal at Fire and Ice. We informed the server that our duck breast, steak And fish were all either over cooked or over rested. My duck was so dry I couldn’t eat it. He said that he’d let the cook know but no offer to have them re-fired. We ended up taking the shuttle back to the Alexandria to have a great dinner

My family and I just returned from a stay at Alexandra. The beach is AMAZING. You definitely want to plan to be there every second you can. It is true to get your towels early and put them on a beach chair to reserve for you/family. The Staff was excellent. Everyone was pleasant, willing to help, and were there for us to navigate the experience. Go to the Fish Fry on Thursday night for family friendly fun, food, and vendors! Grab a seat before you buy food at the Fish Fry because seating is limited. The food at Alexandra is very good and we also enjoyed the restaurants at Blue Haven (sister property). There is a shuttle that goes between the two resorts. Make your reservations as early as you can. There were some maintenance issues in the 2 bedroom suite we were in (doors did not completely close, running toilet, and brown water coming from the bath tub faucet). We did find the our suite spacious and clean. Staff members clean the suites daily and we the front office called to ask us about our stay on day two, which was amazing. Overall it was a pleasant stay. Shout out to Allicia (front office), Judy Ann/Angela (dining) for exceptional service. We will be back!

I rarely write reviews while still on vacation, but after spending over $4,000 on this trip, people deserve to know the truth. In fact, I am writing this review while I am still here because the experience has been so disappointing that we are already booking another hotel for the remainder of our vacation. This resort is advertised as a four star property, but in reality, it feels much closer to a two star resort. On our very first night, the all inclusive restaurants were closed, and we were told our only option was street food. That is absolutely not what we paid for. The room itself was uncomfortable because the thermostat did not work, leaving the room far too cold. When we asked for basic toiletries like a toothbrush, we were told they do not provide them. I have never experienced that at a supposed four star hotel. Service was nearly nonexistent. There were no attendants around the beach or pool to assist guests, and even ordering a simple pasta for our kids took over 30 minutes. The sanitation was the worst part. At breakfast, there were flies all over the food. This is completely unacceptable at any resort, let alone one that claims to be four stars. To make matters worse, even the internet is terrible. We live in a technology driven world where reliable internet is a basic expectation, especially at a resort charging these prices. Being on an island is not an excuse. The Wi Fi barely works, and it is difficult to get a stable internet connection throughout the property. Overall, this has been one of the most disappointing resort experiences we have ever had. This is simply not a four star resort. It is a two star experience at best. Save your money and book somewhere else. I would not recommend staying here.