Alexandra Resort

My husband and I just returned home from this wonderful resort, our third visit within a year! We absolutely love it! Grace Bay is a gorgeous white sand beach with clear, blue water. Hardly any seaweed, incredible snorkeling and opportunities at the resort to enjoy many other water activities. Our room selection was a One-Bedroom Deluxe Garden Suite with partial ocean view. It was lovely with a kitchen, washer and dryer, 1 and 1/2 bathrooms, large, beautiful balcony with table, chairs and two lounge chairs. The bedroom was well appointed and the comfortable bed and pillows made for a good night's sleep. The air conditioning in the room was very comfortable, and our clothes and the rooms did not have the dampness encountered in other Caribbean resorts. With Alexandra being all-inclusive, the dining was delicious, with different options and the drinks were delicious and plentiful! However, what makes the Alexandra very special is the incredible staff! There is a welcoming culture of excellence, which is evident in every employee! Everyone there is so gracious, helpful and friendly! I must give special, heartfelt accolades to Marjorie, who worked the breakfast shift at Asu restaurant when we were there. She remembered us and gave us a big hug every day. She found out that my husband didn't want any fanfare for his Birthday the previous night at dinner. She said that everyone needs to celebrate their Birthday with a gleam in her eye. Later, we heard a chorus of Happy Birthday from the wait staff and a lovely Happy Birthday plate with delicious cakes was presented to him! He was thrilled! Over and above!! We were welcomed every morning at breakfast by friendly Miliane and Ferrar, Keisha, Skylar and Leo provided us with delicious drinks at the beach and at the main bar of the resort. At the beach, a lovely lady provides the best lunch around with jerk chicken, ribs, rice and beans and a salad! Delicious!! In all, it was a perfect vacation and we look forward to returning to our magnificent island "home"!

I went for a girls trip and had the best time! Everyone was so friendly and welcoming, and the island felt really safe to visit. Shoutout to Judyann, Ronald, and Cheeky for being so kind and helpful! The food was delicious with a ton of variety and our room was breathtaking. Will definitely be back and can’t recommend it enough!

Just spent 6 nights in a newly remodeled oceanfront suite in the Chelsea Building. The room was very nice and spacious with a gorgeous view. The beach is second to none. Beautiful clear water and soft, white sand. The food was good, especially the jerk chicken and rice and beans at Irie Bites daily for lunch. There isn’t a buffet for lunch and only a few nights out of the week they have a buffet. The resort could do a better job at communicating where different food is being served. They had a Caribbean night with all the food outside. We sat in the buffet area to eat our food. Find out from our guests that they were making pasta in a separate location. I had been looking for pasta all week and it’s not on any of the menus. Majorie in the buffet is a true gem. She is so sweet and constantly moving about making sure guests are having a good experience. I’m an animal lover, there are some cats on the property that are hungry. I packed small cans of cat food and fed them whenever I would see them. There is a small gray and white one that hangs in front of the Chelsea building in the grass looking towards the beach over by the fish house. If you call her she usually comes, please feed the kitties. There’s also a sweet dog that roams the beach. He likes a ham and cheese sandwich. The resort should supply these animals with a food and water station.

I haven't experienced this level of unfriendly staff before on a resort. From the front desk/lobby to the restaurant staff. No one seemed to want to go out of their way to accommodate my party. Every day food was limited or options not available that were on the menu. I was told that I had a renovated room only to walk in and immediately see it was not. The bathroom shower was disgusting. Drywall was in need of repair on the side of the tub. One of the sinks was clogged therefore water just sat in it. The other sink's pressure was low as was in the shower. The hot water would get cold after 10 min and the water pressure would decrease to a drip while showering. For the amount of money spent, this resort was NOT WORTH IT. I plan on coming again to have a better experience of Turks & Caicos but I will not stay at The Alexandra.

The location was stunning. Beautiful beaches and water. The rooms were neat and clean. Ours had a washer and dryer. The staff was friendly. Nice little place for a family friendly getaway. Go say hi to Cheeky and the other entertainment staff.