Alexandra Resort

We had the best time at Alexandra Resort! Not only because Turks & Caicos is one of the most beautiful destinations we’ve ever visited, but because of the incredible people we met along the way who made our vacation truly special. From the moment we arrived, the staff made us feel so welcome. Everyone was friendly, kind, and genuinely happy to be there. I honestly wish I had written down more names because there were so many people who went out of their way to make our stay enjoyable. From the servers at every restaurant to the bartenders and beach staff, the hospitality was amazing. I especially remember the lovely young woman who served us on our very first day. Her smile was so genuine and welcoming, and it immediately set the tone for our entire vacation. But if you ask my daughter who her favorite person was, there is no question — Rhazzor! He gave us our tour when we arrived and somehow remembered all of our names. But it wasn’t just that he remembered us; you could tell that he genuinely cared about making sure our family was having a good time. He took such good care of us throughout our stay and always made us feel like more than just guests. What made him even more special was how thoughtful he was. He remembered our anniversary and even gave my daughter a special gift, which meant so much to her. Those are the little things that you don’t forget. When it was time for us to say goodbye, my daughter actually cried — that’s how much of an impression he made on her. Rhazzor will always have a special place in our hearts and will forever be part of some of our favorite vacation memories. Alexandra is lucky to have someone like him. And then there’s Tash — what a voice! She truly has the voice of an angel. I honestly don’t know how she hasn’t been signed to a label yet! She was another favorite of ours, and the resort is incredibly lucky to have her. The entertainment throughout our stay was so much fun and added so much to the experience. DJ Ding had us dancing and laughing, and I swear he was playing Sean Paul hits just for my daughter and me! 😂 And you can’t forget Kimron, who kept everyone entertained and never seemed to miss a beat. Whether it was the music, the activities, or just the energy around the resort, there was always something fun happening. It really made the atmosphere feel lively without being overwhelming. And the list of wonderful people goes on and on — Edna, Wisley, Lenroy, the woman who made the amazing jerk chicken, the woman bartender at the beach, and so many others whose names I wish I had remembered. Every person we encountered contributed in some way to making our vacation memorable. The resort should be incredibly proud of the people they have representing them. And then there’s the food! My husband, who basically lives to eat 😂, was beyond satisfied. We enjoyed the variety and had some really great meals throughout our stay. There was always something good to look forward to. Our room was also great, especially the spacious patio, which gave us the perfect place to sit back, relax, and enjoy the beautiful surroundings. The resort itself was beautiful, the beach was incredible, and the whole experience was exactly what we needed. But honestly, what we will remember most isn’t just the beautiful beach, the food, or the resort. It’s the people. They made us feel welcomed, cared for, and genuinely appreciated. We came to Turks & Caicos looking for a beautiful vacation and left with some really wonderful memories — and a few people we won’t soon forget. Thank you, Alexandra Resort, for an amazing vacation. We can’t wait to come back!

This is a great resort with a very helpful staff and good food. The rooms were of decent size, stocked with water, beer, and drinks. The pool is good, there is a bar there, but it wasn't packed, so while you felt you had your own pool, we did miss a bit of a party atmosphere. There are a lot of restaurants, but they are not all opened, which is a bit annoying, so while you have a lot of options, I did find it odd that so many were closed. They have a free shuttle to their sister resort (Blue Haven), which has a nice pool and good restaurants as well. The best part of the stay was the beach, the beach was awesome, the water was pristine (seemed like I was viewing a postcard).

This is the place to be. Not crowded Great food and drinks. Kind people, clean. Just amazing Definitely recommend.

I believe it is extremely important for a hotel to listen to and honor its guests’ requests, especially when those requests are communicated clearly and in advance. I booked an ocean-view room specifically for my daughter’s 19th birthday celebration, and my family and I were very much looking forward to making the occasion special. I even went the extra step of calling the hotel the day before our arrival to personally confirm my request that I did not want a ground-floor room. Unfortunately, despite making my request known in advance, we arrived to find that we had been assigned a ground-floor room—the exact type of room I had specifically asked not to have. It was incredibly disappointing and frustrating to have to address this upon arrival, particularly when we were there to celebrate such an important milestone. What made the situation even more disappointing was the fact that other family members traveling with us had booked garden suites, yet they were given a room in the same category as ours and on a higher floor. Considering that I had specifically booked an ocean-view room for my daughter’s birthday and had personally called ahead regarding the floor, this was especially difficult to understand. It took quite some time after our arrival to get the situation sorted out. Instead of arriving excited and ready to celebrate my daughter’s 19th birthday, my family and I were left feeling frustrated and disappointed. The first impression of a special celebration should be excitement, not having to negotiate over the room you carefully booked and specifically discussed with the hotel in advance. I understand that mistakes happen, but this felt particularly avoidable. I did everything I could as a guest to communicate my expectations ahead of time. I simply expected that my request would be documented, heard, and respected. We chose this hotel because we wanted to create wonderful memories for my daughter’s 19th birthday. Unfortunately, the way our arrival was handled put a damper on what should have been a joyful and memorable occasion. I sincerely hope management recognizes how important these details are to guests. When someone books a special room for a milestone celebration and takes the time to call ahead with a specific request, they should feel valued not overlooked.

The beach at the Alexandra is still amazing! The sand is beautiful, and the ocean water is crystal clear, warm, and inviting. We spent, at least, four hours in the ocean every day! If someone knows of an equal or better beach and ocean experience, please let me know! Our Deluxe One-Bedroom Garden Suite was perfect. It was very well-equipped, clean, and comfortable. The room was cleaned daily, with plenty of fresh towels provided. The food was very good, with everything you could want and more. -The coffee shop served delicious cappuccinos, ice cream, and milkshakes. -The bar service was attentive and generous. The champagne was good, and the frozen drinks not only looked beautiful but were delicious as well. However, the cabernet could have been better. -Breakfast was fantastic, especially the freshly made omelets prepared by Meme. Angela, Milianne, and Annielle served breakfast with a smile and made every morning enjoyable. -One of my favorite lunches was at the Truck Stop, where Anderson and Christina provided excellent service with a smile. The shrimp ceviche with extra chips was fantastic! -At the Black Rock Grill, Andres and JudyAnne provided wonderful service while we enjoyed a delicious ribeye. We also traveled to Blue Haven for dinner on more than one occasion, where Brandon provided excellent service. The entertainer on August 17th was the best! The infinity pool at Blue Haven is beautiful, and we especially enjoyed trivia with the entertainment staff. We had so many laughs playing trivia from the pool! Blue Haven also has the 360 Bar, with excellent outdoor waterfront seating—a perfect spot to enjoy a pre- or post-dinner cocktail. I could continue to list the countless positive experiences we had, but I feel it is also important to mention a couple of disappointments. -Unfortunately, both Hobie Cat sailboats were out of service for our entire stay. This was extremely disappointing for our group of 10, especially since several of us are sailors and sailing was one of the activities we were especially looking forward to enjoying. It seems like this could have been prevented or resolved within a week. -Additionally, although we were extremely fortunate to have only one day of sargassum seaweed floating in the water, the Alexandra was the only resort along the beach that did not rake the seaweed off the beach. It was disappointing to see the other resorts, including Blue Haven, maintaining their beaches while the Alexandra left the seaweed in place. Overall, we had a wonderful stay and absolutely love the Alexandra’s beautiful beach, warm and crystal-clear water, excellent food, comfortable accommodations, and outstanding staff. We hope to return and would love to see the Hobie Cats back in operation and the beach maintained as beautifully as the rest of the resort. A very special thank you to everyone who played a part in making this such a positive and memorable experience!