Alexandra Resort

This was our third time in a row back to the Alexandra Resort for the Easter break and we love it more and more each year! The All inclusive did not disappoint. We stayed in room 3405 - what a gorgeous view of the sunrise each morning - grab your coffee! The view was amazing each way you turned your head ;) Thanks to Bernadette "Bernie" for being the best housekeeper to us - our room was immaculate and we so enjoyed getting to know her. Absolutely lovely woman. It was once again SO wonderful to be greeted by Arnold upon arrival and much to our surprise - Wesley too (you can't forget that million dollar smile and we did miss you on the beach) but what a great dynamic duo to start out our first day - thank you both! We had a perfect day for our 7 day stay - there were 9 of us in total. Incredible weather. We want to thank our BELOVED Adno for going above and beyond taking care of us - top notch service. Our family beach dinner and birthday party was simply OUTSTANDING!!! We love you Adno!!! To the handsome and fun bar staff - Marcson (much love for the Oopie 2.0), Mikey (much love for taking care of us on the beach), Castro, PeJoe and Brennen - you guys are all AWESOME - thank you for the margaritas and laughter. To our breakfast and lunch family - Petrona, Rennette, Marsha and Gerard - four beautiful smiles every morning and afternoon to be greeted with :) Petrona and Rennette took such good care of our family - it was so nice to chat and catch up with them - thank you - big hugs!!! Edmund served us dinner most nights and he was on top of his game - we loved his humor and smile! I forgot the name (sorry) of the young lady with the beautiful braids and smile that also served us dinner - she was terrific! Shout out to Milton and his entire staff - two thumbs up for the food and service. Thank you Alexandra - one and all - we will see you next Easter - may the time pass quickly - be well our friends and God Bless - XOXO

First I will start with the good... Beach was breathtaking! It's the exact reason why we came here! Hotel itself was beautiful. There are some specific employees that I would like to give a shout out to for amazing service: Stewy, Pinocchio. Smiley Mario. They were the Fun Pals that my sons absolutely adored! Kept them busy especially with beach soccer! Anastashia in security saw that my son was crying due to a rash and actually had someone go to the pharmacy in town and get him cream. Pijoe...amazing amazing amazing! Mikey, Adno, Carmelie, and Devon always had smiles on their faces and very welcoming! Oh and a plus in the rooms: washer and dryers. As a mom with 3 kids that was a plus! Now for the negative: the service and food was not up to par. Ran out of things constantly. We would ask for ketchup and literally wait 15 minutes for it! The service was so so slow. I get things are slow paced on the islands but this was ridiculously slow. I think the staff worked with what they had and tried their best but ultimately, I think this is a management problem. Breakfast was so scarce with things. The resort isn't that small so too have only one place to eat in the morning and if you get there past 8, there's barely anything left! Same goes for the buffet. Not much to choose from. I think for the price we paid there should have been more food and drinks. I attached photos of breakfast. This was with a line of people waiting for food. So not acceptable. Overall, we had a great time but definitely needs improvement. I think if they work out the kinks when it comes to the service and food/beverage aspect of this resort, it would be an A+.

I was like you once -- excited about my trip to Turks, but anxious about all the bad comments and weirdly scathing reviews I was reading about Alexandra Resort. Well, let me put your mind at ease; this is a fantastic place to stay in TCI and after being there for a week, I'm starting to think the negative comments on here are nothing more than a conspiracy to keep this magical place a secret for a small, select group of travelers who know better. Trust me when I say Alexandra is a gorgeous property. This is the finest place to stay in Grace Bay. The Palm is boring, Beaches is a madhouse filled with screaming kids running amok twenty-four-seven, and the Ritz isn't built yet. Stay at the Alexandra Resort and consider the all-inclusive option. My wife and I did, and we loved every pina colada soaked minute of it. Now, admittedly, this was my first experience with an all-inclusive, so I don't have something else to compare it to in that regard. I know some commenters here have mentioned the lack of entertainment or variety or options. True, if you're looking for a cruise ship experience with magicians and shopping and constant rah-rah-rah in your face, you might be disappointed. But Alexandra offers something better: friendly attentive service, quiet relaxing beach accommodations, bottomless drinks at the bar, a delicious selection of buffet style meals on-property, and two sister resort options (Beach House and Blue Haven) that have excellent restaurants of their own that will gladly honor your all-inclusive. We ate at Kitchen 218 at Beach House and were blown away by how good it was. (Tip: try the Beef and Reef!) As for the room, it was surprisingly spacious and always immaculate. Not sure if every room is the same at Alexandra, but our suite felt like a giant beachfront condo. We had a master bedroom, one and a half bathrooms, a sleeper sofa, dining room, and brand new appliances. Housekeeping kept our fridge stocked with bottled water, and was quick to replenish with just a phone call. Our room also had a huge balcony with an ocean view and ceiling fans to keep us cool after a day in the sun. Wifi was also shockingly strong on-property. Pretty sure each room has a powerful router --ours was is in the kitchen-- that keeps you connected and able to text all those beach snaps you'll be taking all day long. Food-wise, the one on-property restaurant Asu serves everyone perfectly. Breakfast is a standard buffet fare with an omelet station and all the classics. Coffee drinkers might be let down though. This is my one and only gripe -- the coffee was weak and bland, and even the espresso left something to be desired. We were forced to get our daily caffeine fix through other methods... cough, cough... Rum & Cokes. Non-dairy people will be sad too as soy and almond milks have not yet made their way to "dee islands." Lunchtime boasts a grill man outside who will char you up the best jerk chicken on the island. That is not an exaggeration; the jerk chicken here was phenomenally tasty. Skip the burger one day and try it, just be ready for a little spice. Snacks, like pizza and cheese fries, are available from the bar for the little ones. Dinner seems to volley between a buffet featuring a pasta station and a carving table, and traditional from-the-menu fare like steak and mahi mahi. Tip for you animal lovers: there are cute, little island kittens that hide under the docks and come out during the dinner service. They'll be very friendly with you if you toss them a nibble from your plate. Service-wise, we were treated like royalty by each and every staff member we met. Standouts were Wesley Snipes (yes, that's his name!) who helped us with our bags on day one and always greeted us with a smile whenever we'd see him. Also, big shout out to Evans and Mikey at the bar who were always friendly and quick to make us drinks, or convince us to try a "Dirty Banana." (Do it. It's like a mudslide and a painkiller had a baby and dressed that baby in chocolate sauce.) I heard some people griping that they couldn't get the specific umbrella or chair they wanted on the beach, but if you head out and stake your claim after breakfast, you'll be fine. There's no bad place on a beach this good. My wife and I will definitely return. Now stop stressing about negative reviews and get excited about staying here.

The Resort is in an amazing place, Grace Bay beach is fantastic and worth the trip. The property is beautiful. The accommodation was very nice (1 bedroom suite). Great size for a family of four (2 adults + 5 and 7 yo). The Pool is very good specially for kids. Visiting the sister Blue Haven Resort is worth. Beautiful pool and a better restaurant. We did not check the adult-only Beach House Resort. The food was just ok. Not really for a 4-star hotel. Menu is limited and quality was inconsistent. 

The service was good overall. Many employees were very friendly and nice, e.g. Derica, Wesley, Mikie, Madeline, and many others. On the other hand, few employees looked to be bothered when we asked a simple question. The Manager, Marcia, was always checking around and very approachable. Overall, it is definitely a great option for a good family experience, but the all-inclusive option definitely needs improvement and employees need training for a 4-star hotel.

There's been a lot of negative reviews but our group just returned and everything was great. Very friendly staff!! Property, accommodation, service, beach, water, food, beverages, pool, Beach House resort ....excellent. Special shout out to Marcia, Ramona, Reneka, Weslie, Lillia...and a few others who worked behind the scenes to provide a few appreciated extras for our group's stay. Staff who tidied up the penthouse suite were efficient and professional Be sure to reserve chairs for Beach house if you want to stay there for awhile. Lunch on beach deck is excellent. Pool is quiet and no issue getting lounges around pool. The guy who did the water aerobics was terrific. Only 20 mins to walk beach from Alexandra. Public reef near beach house well worth it. Get equipment at Beach House. Use bikes to get to Beach House or to shopping area 10 mins away. Snorkel trip well worth it! Nespresso on site too!! Shuttle is a little unpredictable. Maybe get a taxi..but could be costly depending on how many and distance. Direct flight from Toronto. ..4 hours. Lovely memorable holiday!!