Alexandra Resort

I believe it is extremely important for a hotel to listen to and honor its guests’ requests, especially when those requests are communicated clearly and in advance. I booked an ocean-view room specifically for my daughter’s 19th birthday celebration, and my family and I were very much looking forward to making the occasion special. I even went the extra step of calling the hotel the day before our arrival to personally confirm my request that I did not want a ground-floor room. Unfortunately, despite making my request known in advance, we arrived to find that we had been assigned a ground-floor room—the exact type of room I had specifically asked not to have. It was incredibly disappointing and frustrating to have to address this upon arrival, particularly when we were there to celebrate such an important milestone. What made the situation even more disappointing was the fact that other family members traveling with us had booked garden suites, yet they were given a room in the same category as ours and on a higher floor. Considering that I had specifically booked an ocean-view room for my daughter’s birthday and had personally called ahead regarding the floor, this was especially difficult to understand. It took quite some time after our arrival to get the situation sorted out. Instead of arriving excited and ready to celebrate my daughter’s 19th birthday, my family and I were left feeling frustrated and disappointed. The first impression of a special celebration should be excitement, not having to negotiate over the room you carefully booked and specifically discussed with the hotel in advance. I understand that mistakes happen, but this felt particularly avoidable. I did everything I could as a guest to communicate my expectations ahead of time. I simply expected that my request would be documented, heard, and respected. We chose this hotel because we wanted to create wonderful memories for my daughter’s 19th birthday. Unfortunately, the way our arrival was handled put a damper on what should have been a joyful and memorable occasion. I sincerely hope management recognizes how important these details are to guests. When someone books a special room for a milestone celebration and takes the time to call ahead with a specific request, they should feel valued not overlooked.

The beach at the Alexandra is still amazing! The sand is beautiful, and the ocean water is crystal clear, warm, and inviting. We spent, at least, four hours in the ocean every day! If someone knows of an equal or better beach and ocean experience, please let me know! Our Deluxe One-Bedroom Garden Suite was perfect. It was very well-equipped, clean, and comfortable. The room was cleaned daily, with plenty of fresh towels provided. The food was very good, with everything you could want and more. -The coffee shop served delicious cappuccinos, ice cream, and milkshakes. -The bar service was attentive and generous. The champagne was good, and the frozen drinks not only looked beautiful but were delicious as well. However, the cabernet could have been better. -Breakfast was fantastic, especially the freshly made omelets prepared by Meme. Angela, Milianne, and Annielle served breakfast with a smile and made every morning enjoyable. -One of my favorite lunches was at the Truck Stop, where Anderson and Christina provided excellent service with a smile. The shrimp ceviche with extra chips was fantastic! -At the Black Rock Grill, Andres and JudyAnne provided wonderful service while we enjoyed a delicious ribeye. We also traveled to Blue Haven for dinner on more than one occasion, where Brandon provided excellent service. The entertainer on August 17th was the best! The infinity pool at Blue Haven is beautiful, and we especially enjoyed trivia with the entertainment staff. We had so many laughs playing trivia from the pool! Blue Haven also has the 360 Bar, with excellent outdoor waterfront seating—a perfect spot to enjoy a pre- or post-dinner cocktail. I could continue to list the countless positive experiences we had, but I feel it is also important to mention a couple of disappointments. -Unfortunately, both Hobie Cat sailboats were out of service for our entire stay. This was extremely disappointing for our group of 10, especially since several of us are sailors and sailing was one of the activities we were especially looking forward to enjoying. It seems like this could have been prevented or resolved within a week. -Additionally, although we were extremely fortunate to have only one day of sargassum seaweed floating in the water, the Alexandra was the only resort along the beach that did not rake the seaweed off the beach. It was disappointing to see the other resorts, including Blue Haven, maintaining their beaches while the Alexandra left the seaweed in place. Overall, we had a wonderful stay and absolutely love the Alexandra’s beautiful beach, warm and crystal-clear water, excellent food, comfortable accommodations, and outstanding staff. We hope to return and would love to see the Hobie Cats back in operation and the beach maintained as beautifully as the rest of the resort. A very special thank you to everyone who played a part in making this such a positive and memorable experience!

Amazing experience, a truly paradisiacal place, the best beach I have been to in the last 10 years, the food, cleanliness and service were incredible

Everything was born on the room. The food was wonderful. The weather was gorgeous water

Amazing hotel and amazing staff, definitely am coming back next year. Shoutout to cheeky for being so fun and friendly!