Alexandra Resort

The best food at an all inclusive especially Chef Jemmy at Fish Deck and his amazing abilities and a great time talking and hanging out with him. As well as Silvie at the food grill right off the beach cooking fresh meat veggies and rice aswell as being the nicest lady to talk to. Had a great time would totally recommend these food places and all around.

For over a year we planned, saved and prepared for our dream honeymoon to Turks and Caicos. We did our research and wanted a all inclusive because it was our first time in Turks. This was supposed to be our dream vacation, but unfortunately it ended up being the worst resort we've ever stayed at. I'm so incredibly upset & disappointed. These are the major issues we experienced at Alexandra resort: First off there are ants in the rooms. We had ants all 10 days we stayed. In the kitchen, in the bathroom crawling on our things and the room. I had to spray bug spray and kill so many daily. Next the rooms were never swept the entire time we were there. They cleaned by taking trash, changing towels and made the bed. We had sand though on the floors and such all week. You would think they'd clean better since we're at a supposed to be 4star resort. Next our water every morning didn't work. The sinks barely worked, no showers in the morning, couldn't even use the washer. One day the sinks and all water didn't have any thing at all till afternoon. Couldn't wash our hands nothing. Then the food. The food caused my husband to get sick for 4 days now. I too had stomach upset and we both will need to go to the dr when we get back. The only food that was semi decent was some breakfast choices, and the dinner at the blackrock. But the lunches the only good thing really was the pizza and fries. There's so many issues with the food at Alexandra. There's a BIG fly issue at the buffet there was flies all over the desserts and foods. No covers over so much and flies all over. At every meal we had flies. The Blue haven was FAR superior. We wish so bad we would of stayed there instead because they had far better every thing, from food to service. We didn't know that though when we booked. Next the service was the poorest we've ever experienced at any resort. Not only is there zero service on the beaches, there's no service to the rooms either. I've stayed at SO many resorts and cruises. We've always had it where you can get room service and if you sit down people serve you. Not a single person served us on the beach and even at the restaurants barely ever did any one ever refill glasses. They also seemed offended or weirded if you asked for 2 desserts or to try things. We don't really drink alcohol there is no cocktail menu for mocktails. When we asked for alcohol free some times the bar girl seemed irritated. We also had times the drinks were made wrong with alcohol. Also lunch struggled at the food trucks. My husband had to go a few times to get corrected orders because they made it wrong. It's like if you wanted or needed a modification that was a problem. We spent a lot of time in our room because the pool was dirty, and there's only so much you can do at the beach. Towels are old. Chairs and tabels are old. The water and the beach were gorgeous, that's Turks and Caicos not the resort. The resort uses AI and this is a bait and switch. I have all the proof of what the Alexandra looks like compared to your AI online photos. The Alexandra is run down. It's not beautiful like those fake online photos. If you think for one second I'm not going to continue to escalate this you're wrong. The service and stay was trash. There was only one server who tried to go above and beyond and that was Marjorie. She was God sent and the only person I truly felt like actually knew how to do her job. Others were so lazy honestly. They were kind but there is a lot of lazy people who it seems are underpaid or something because this is not a 4 star resort this is at best a 2 star resort. I've stayed at 3 star resorts and got more service. Where you sit down on the beach and people come to you and service you. We paid 10k. We spent money on excursion and the spa. Which the spa when I got a pedicure it was ghetto. The lady was very kind but you literally gave her zero tools. I don't even think they sanitize any thing. They surely didn't open new buffers or any thing. I had a wash bin.. there's no salon chair or any thing. It was scary honestly. I pray to God I don't get fungus or something. That's a huge safety violation right there. Then the biggest gross thing i had a human fingernail in my cheesecake. Literally the grossest thing ever. You all tried to get me to sign that NDA but I didn't sign. This has been the worst resort and I'll never be back nor will I tell any one ever to go to the Alexandra. The blue haven is far better and superior. My dad has a yacht and I would have him go to the marina but after the little care and how we've been treated why would we spend more money with this company. Even the emails I received one email back and even then words were twisted. I'm autistic and I do feel like I was taken advantage of. I'll be taking this further and will continue to escalate because this resort needs to be investigated at this point. Human fingernails, bugs, ants, illness causing foods, old stuff, bait and switch, AI photos, poor service, not great food. Like unless you have never been to another resort to compare to I'm not sure how any one is ever happy there. It's not 4 star resort. I think people who work there know this. I can only imagine how many sign that NDA. This was not worth our money nor time. We have to have a redo honeymoon because this was trash and I'll never forgive the resort for wrecking my dream honeymoon.

If you're considering Alexandra Resort, the most important thing to understand is that an all-inclusive in Turks and Caicos is NOTHING like an all-inclusive in Mexico. If you're expecting Mexico-style resorts with giant pools, grand entrances, room service, a dozen restaurants, and food available around the clock, you're probably going to be disappointed. The lobby at Alexandra is small, there is no room service, the pools are modest, and the dining options are far more limited than what most people are used to in Mexico. The resort advertises around five restaurants, but many are closed on any given day. Several restaurants rotate names and menus while using the same physical spaces, so in reality your choices can feel much smaller than advertised. To make matters worse, some of the better options require reservations and those fill up quickly, leaving you with very few choices for dinner. The food itself was mediocre at best. In fact, the options became repetitive enough that we ended up going to the grocery store to buy food. Be prepared for sticker shock if you do that because grocery prices in Turks are roughly three times what most Americans are used to paying. Late-night food options were especially disappointing. In Mexico resorts you can usually find multiple places serving food at almost any hour of the day or night. At Alexandra, the late-night option was essentially a small refrigerator stocked with sandwiches cut in half like something from a grade school cafeteria. No joke. We also experienced a maintenance issue on our last day when our room completely lost water pressure. Maintenance came by and said it was unusual, but the issue was never resolved before we left. Now for the good part: the beaches are absolutely spectacular. Grace Bay is every bit as beautiful as the pictures. The water is crystal clear, the sand is powder soft, and the beach alone makes Turks and Caicos a special place to visit. My advice is simple: go to Turks for the beaches, not for the resort experience. If your priority is spending your days on one of the most beautiful beaches in the world, you'll probably have a great trip. If you're expecting a Mexico-style all-inclusive experience, you run a very high risk of being massively disappointed. For the price we paid compared to what we received, we honestly could have gone to Destin, saved thousands of dollars, and had a similar resort experience with better food and more amenities. Amazing beaches. Everything else was pretty meh.

We had an amazing experience the beach is the best beach I’ve ever been at and the water was absolutely stunning. Milan was an incredible server and Jevon at the black rock made our last night incredibly special!

We had a wonderful Honeymoon here!