Alexandra Resort

I rarely write reviews while still on vacation, but after spending over $4,000 on this trip, people deserve to know the truth. In fact, I am writing this review while I am still here because the experience has been so disappointing that we are already booking another hotel for the remainder of our vacation. This resort is advertised as a four star property, but in reality, it feels much closer to a two star resort. On our very first night, the all inclusive restaurants were closed, and we were told our only option was street food. That is absolutely not what we paid for. The room itself was uncomfortable because the thermostat did not work, leaving the room far too cold. When we asked for basic toiletries like a toothbrush, we were told they do not provide them. I have never experienced that at a supposed four star hotel. Service was nearly nonexistent. There were no attendants around the beach or pool to assist guests, and even ordering a simple pasta for our kids took over 30 minutes. The sanitation was the worst part. At breakfast, there were flies all over the food. This is completely unacceptable at any resort, let alone one that claims to be four stars. To make matters worse, even the internet is terrible. We live in a technology driven world where reliable internet is a basic expectation, especially at a resort charging these prices. Being on an island is not an excuse. The Wi Fi barely works, and it is difficult to get a stable internet connection throughout the property. Overall, this has been one of the most disappointing resort experiences we have ever had. This is simply not a four star resort. It is a two star experience at best. Save your money and book somewhere else. I would not recommend staying here.

Lenroy was amazing at the sushi making workshop. So much fun and so so good. Highly recommend and REQUEST LENROY!!!

Beautiful all inclusive! The rooms were beautiful with daily housekeeping. Events throughout the day to keep you busy or could just relax and enjoy the the beach. Entertainment staff made the trip! Such wonderful people who always made sure you were having a good time and taken care of! (Thank you Cheeky, Lettuce, Razor, Kimron, Barbie) The nightly entertainment was great and especially the music by Lettuce! So great! All the staff was friendly and made the trip enjoyable! Highly recommend !

This was our first stay at the Alexandra since it became an all-inclusive resort, and we had a wonderful experience. The ocean is absolutely breathtaking, with some of the most beautiful water we’ve ever seen. Our newly renovated Deluxe One-Bedroom Suite was spacious, comfortable, spotless, and well-appointed. We especially appreciated that the refrigerator was restocked with bottled water every day. A special thank you to Marjorie, Judith, Cora, Andreana, and Sherley for their outstanding hospitality. They were warm, attentive, and truly made our stay even more enjoyable. My nephew absolutely loved the fire show, which was one of the highlights of the trip. The food and drinks were both very good, and the Caribbean Street Festival buffet was excellent, offering a wide variety of delicious Caribbean dishes and a fun, festive atmosphere. We would definitely return and highly recommend the Alexandra Resort to anyone looking for a relaxing Caribbean getaway.

This is our second time experiencing Turks and Caicos at Alexandra in less than one year! There’s nothing new to say other than Alexandra makes our family vacations incredible each time. We booked a one bedroom garden suite and somehow we were blown away by the room they provided. It was on a higher floor, views of the ocean and pool! We were extremely grateful! The rooms were always clean and cleaned! Always comfortable, especially with my family of four! We got to experience Caribbean Night and it did not disappoint the food was wonderful! Irie bites will always be my favorite lunch time meal! Every single staff member was and always are the most gracious, respectful and very happy people. Shout out to the front desk staff- I’m sorry for forgetting your name, it started with the letter “M” for going above and beyond on making dining reservations for us! Overall, we will be coming back next year! It just never disappoints!