Alexandra Resort

My family and I just returned from a stay at Alexandra. The beach is AMAZING. You definitely want to plan to be there every second you can. It is true to get your towels early and put them on a beach chair to reserve for you/family. The Staff was excellent. Everyone was pleasant, willing to help, and were there for us to navigate the experience. Go to the Fish Fry on Thursday night for family friendly fun, food, and vendors! Grab a seat before you buy food at the Fish Fry because seating is limited. The food at Alexandra is very good and we also enjoyed the restaurants at Blue Haven (sister property). There is a shuttle that goes between the two resorts. Make your reservations as early as you can. There were some maintenance issues in the 2 bedroom suite we were in (doors did not completely close, running toilet, and brown water coming from the bath tub faucet). We did find the our suite spacious and clean. Staff members clean the suites daily and we the front office called to ask us about our stay on day two, which was amazing. Overall it was a pleasant stay. Shout out to Allicia (front office), Judy Ann/Angela (dining) for exceptional service. We will be back!

Jonard and Mr Charles and Andre’s ard Keith are wonderful at black rock! Some of the best food and service I’ve experienced!

I rarely write reviews while still on vacation, but after spending over $4,000 on this trip, people deserve to know the truth. In fact, I am writing this review while I am still here because the experience has been so disappointing that we are already booking another hotel for the remainder of our vacation. This resort is advertised as a four star property, but in reality, it feels much closer to a two star resort. On our very first night, the all inclusive restaurants were closed, and we were told our only option was street food. That is absolutely not what we paid for. The room itself was uncomfortable because the thermostat did not work, leaving the room far too cold. When we asked for basic toiletries like a toothbrush, we were told they do not provide them. I have never experienced that at a supposed four star hotel. Service was nearly nonexistent. There were no attendants around the beach or pool to assist guests, and even ordering a simple pasta for our kids took over 30 minutes. The sanitation was the worst part. At breakfast, there were flies all over the food. This is completely unacceptable at any resort, let alone one that claims to be four stars. To make matters worse, even the internet is terrible. We live in a technology driven world where reliable internet is a basic expectation, especially at a resort charging these prices. Being on an island is not an excuse. The Wi Fi barely works, and it is difficult to get a stable internet connection throughout the property. Overall, this has been one of the most disappointing resort experiences we have ever had. This is simply not a four star resort. It is a two star experience at best. Save your money and book somewhere else. I would not recommend staying here.

Lenroy was amazing at the sushi making workshop. So much fun and so so good. Highly recommend and REQUEST LENROY!!!

Beautiful all inclusive! The rooms were beautiful with daily housekeeping. Events throughout the day to keep you busy or could just relax and enjoy the the beach. Entertainment staff made the trip! Such wonderful people who always made sure you were having a good time and taken care of! (Thank you Cheeky, Lettuce, Razor, Kimron, Barbie) The nightly entertainment was great and especially the music by Lettuce! So great! All the staff was friendly and made the trip enjoyable! Highly recommend !