Alexandra Resort

We had a group of 17 and let me tell you Shaq knew all of our names by the second day! So impressive! A big shout out to Shaq, Tash, Barbie, Ayaisha, Kimron, Valery, Farrah, Josue, Wilkins, and Sky for taking care of ALL of us. You made our trip next level! Thank you for sharing the island and sunshine 😎🐬🌴🥥🍹

We traveled with a group of friends and family to celebrate birthdays and anniversaries, and it turned out to be one of the most amazing trips we've ever taken! The resort was outstanding—you truly can't beat the location, staff, food, and overall size. It was the perfect balance: not too big and not too small. Our room was always spotless, comfortable, and well-maintained. There were great activities and events throughout both the day and evening, offering something for guests of all ages. The food was consistently delicious, and the staff went above and beyond to accommodate our large group. A huge shoutout to the incredible team, especially Shaq, Tash, Barbie, Ayajsha, Kimron, Valery, Farrah, Josue, Wilkens, and Sky (and many others whose names I'm sure I'm forgetting). Their friendliness, attentiveness, and dedication made our stay truly special. I cannot recommend this resort highly enough. Whether you're traveling with a group, as a couple, or with family, this is a fantastic destination. We can't wait to come back!

When I arrived at 1:00 p.m. on June 4th, I was told that I could not check in early because the hotel was at full capacity and the housekeeping staff needed adequate time to clean and prepare rooms properly. I was ultimately able to check in and go to my room around 3:15 p.m. after having started my travel day at 3:00 a.m. Given the hotel’s explanation for the delay, it was especially concerning to discover, upon pulling back the sheets, fresh makeup stains on the bed. This was not a minor oversight—it indicated that the bedding had either not been changed or had not been properly inspected before the room was released to guests. I immediately contacted the front desk, and the housekeeping supervisor came to the room to document the issue. A housekeeper was then sent to change the sheets and, as I understood it, was instructed to fully remedy the problem. However, after nearly two hours, and without the ability to nap and prepare for our evening, we left for our evening plans and returned around 12:30 a.m. to find that the bed had been remade but the same soiled sheets remained in place. To make matters worse, someone had entered our room while we were away and left sheets on the table without any indication of whether they were clean or used. If clean sheets were available, there is no reasonable explanation for why the bed was not properly made. When I contacted the front desk again, a maintenance employee was sent to the room carrying only one top sheet. He handed us the sheet and left. At that point, what should have been a basic housekeeping correction had escalated into a prolonged and unacceptable service failure. This was not simply inconvenient—it disrupted our arrival, our first evening, and the overall quality of our stay. At approximately 1:00 a.m., I went to the front desk in person to report the matter. I was told that a report would be made and that I could speak with the Assistant General Manager on Friday morning at 7:30 a.m. When I arrived at that time, I was then told she would not be in until 9:00 a.m. I returned around 9:30 a.m. and waited approximately 45 minutes to speak with the AGM. She apologized and asked what would resolve the situation. I later communicated with her via WhatsApp and requested a refund for the first night of our stay. She told me she would have an answer for me within the hour, but no response was provided. Instead, I was left to follow up myself three days later, shortly before checkout on Monday, June 8. At checkout, I again explained my concerns, including the lack of accountability, the repeated failures in follow-through, and the fact that a straightforward issue had still not been resolved in a timely or meaningful way. I was offered a 50% refund for the first night, despite having to sleep on dirty sheets. When I explained that this was not sufficient, the AGM agreed and assured me she would speak with the reservations team and follow up by the end of that day, yet I still have not received any response. What is most troubling is not only the original housekeeping lapse, but the pattern of inaction that followed—multiple assurances were given, and none were honored. That lack of responsiveness significantly compounded the problem and demonstrated a disregard for the guest experience. Cleanliness is one of the most basic and non-negotiable expectations of any hotel stay, and clean bedding is among the most fundamental standards a resort is expected to meet. Based on this experience, I do not believe Alexandra demonstrated the level of cleanliness, urgency, accountability, or customer care that guests are entitled to expect. On June 10th, two days after my departure, I followed up with the reservations team, the General Manager, and the Assistant General Manager and have not received a call back.

We had a wonderful experience! The food and drinks were amazing! The beach and pool were beautiful too!…Special mention to Shaq and Tash for really making our trip extra special!!

Cheeky is awesome. He spent time with us and made my kids feel special and showed us various super fun games. Just a good dude who is happy in life and an infectious personality. Thanks for taking time to add to our experience.