Alexandra Resort

We just returned from a week long holiday with my family at Alexandra resort, travelling with myself, husband, two grandparents, 2 year old and 8 month old baby. Here is a lengthy review: I have to say after reading past reviews I am shocked by some comments, we absolutely LOVED this resort. The food was incredible!! Seriously we could not fault it - the beach is spectacular, we loved our room and the staff couldn’t have been more welcoming. People must be really picky because we found it to be totally delicious, great variety and a lovely spot. Very little in the way of negatives here, we totally enjoyed our trip and would recommend easily to others (though I recognize it is pricey) We loved the staff. They were SO friendly and helpful with our family. I kept a list of those who went out of their way to welcome us : Delano, Angela, Miliane, Judy Ann, Daniela, Cadet, Milan, Marjorie, Ramone - from the bottom of our hearts, thank you for being so wonderful this week with us. We had a family suite with two bedrooms and the space was beautiful and clean, just what we needed. They provided a crib without any issues and we brought a small inflatable bed for our toddler. The resort is not huge which we loved - much easier with a family and a great pool & playground in addition to the most stunning beach. The buffet options were terrific, as were the restaurants. We really loved both Black Rock & Fish Deck. My only “criticism” is that I wish they had a buffet option available for lunch - it felt limiting to only have sit down options or jerk chicken take out during the day. It would have been nice to just help ourselves and go like at dinner time, as the service was a bit slow for lunch and hard when you have impatient kids. If you have kids or just want to avoid sit down dining, I would highly recommend placing an order for takeout ahead of time and then coming back to collect for lunch. Alexandra Resort staff, thank you so very much for a simply terrific holiday and experience! We will miss you.

I had an amazing stay at Alexandra Resort. The location is absolutely perfect, with beautiful ocean views and easy access to the beach. Waking up and stepping right out to the water was a highlight of the trip. The room was spacious, clean, and very comfortable, making it a great place to relax after a day in the sun. The staff were incredibly friendly and helpful throughout the stay, always making sure everything was taken care of. The food was also excellent with plenty of great options, and every meal we had was fresh and delicious. Overall, it was a wonderful experience and I would definitely recommend Alexandra Resort to anyone looking for a relaxing and enjoyable getaway.

Barbie and Cheeky are the best!! They made the experience so much more fun!!!! We love it here!

This is a 3-star hotel (at best) masquerading and charging like a 4-star hotel. I have to assume that many of the highly rated reviews are from people who have not stayed at other 4/5 star resorts so they don't have a true reference point for how a 4-star resort should be. Just incase our experience was more of a reflection of the area, we opted to have dinner at a nearby 5 star resort...which had gorgeous grounds/finishes, excellent service, far superior food, and with rooms of a similar price. Pros-the beach is gorgeous and the resort felt safe and was easy to maneuver. Kids playground was great. Hobie Cat lesson and use was great. Cons-attention to detail and quality throughout was really lacking. Rooms are spacious and some with great views-finishes are dated and some things like the couch and oversized chair were in very poor shape (you couldn't sit on the couch without falling into a massive gap behind the cushion). No kitchen towels or paper towels. Blow dryer was missing from bathroom. Zero extra blankets or pillows in room. Sheets were of horrible scratchy very cheap quality. Water pressure was poor and at times there was no hot water. Many pool and beach chair umbrellas were broken and could not provide shade. Some beach chairs did not have pads or had pads that were stained grossly. Poor Communication-I sent two emails and made one website contact prior to arrival-none of them received a response. Our in-room phone didn't work-we informed 4 different staff of this issue and it was not addressed during the 1 week stay. Despite trying several days and ways no one in our group was able to secure a reservation at the sister resort's nicer restaurant, Fire and Ice. Staff was not very helpful in securing excursion reservations-we ended up having to find and reserve things ourselves. We wanted to check out kayaks and there was no staff to do this with for an entire day. Housekeeping forgot to re-stock something in our room each day. Some staff was very friendly...other staff was outright rude. Imagine walking up to a bartender to ask for a club soda and she doesn't speak to you, looks at you with distain, speaks to a co-worker in another language, hands you a can of warm club soda, and when you nicely thank her she ignores you further. Food and drink-the smoothie/coffee station was the highlight with consistently friendly service and great coffee/smoothies/ice cream. They also had the best availability in terms of hours of operation. ASU for breakfast was great-nice variety with some new options each day. The rest of the food was average. The up-charges for nicer steak or seafood is a joke-why would someone pay stateside prices for these items in addition to what they've already paid for the "all inclusive" resort. Seafood in general was really lacking and some that was provided was inedible and sent back to the kitchen due to it clearly being poor quality or dated. The Fish Deck was decent but with limited options. The restaurant options in general were limited as not all restaurants are open each day. Most days not a single server approached our group for poolside or beach chair-side service. Entertainment was very poor quality. Volume of speakers was far too loud so you would hear it blasting from all over the resort until 10pm. You make a reservation for Black Rock Grill (one of the two nicer restaurants) and no one at your table can have a conversation and the servers can't hear you (and are apologetic about the noise) because the evening entertainment of staff singing karaoke is blasting right next to you. The fire dancer was a joke-mostly just sexualized dances with women from the resort. Poor quality local bands. They'd be better off just not offering "entertainment" and instead using that space for additional restaurant seating. Kids Club/Childcare-staff was very friendly and engaging however with their hours being 9-12 then closed until 1:30-4:00 you are then unable to engage in excursions or do the sushi making lesson w/your partner. When we inquired about nanny services to cover infants or the hours the kids club is closed we were informed that the resort nanny was the daycare staff so they were only available in the evenings. Ultimately this was very disappointing as it meant the resort did not have a nanny to cover the infants while the older children were in the kids club and that excursions beginning early or going past 12 were also out of the question thus significantly limiting our activity options and plans. More detailed childcare information should be listed on the website (or emails responded to) so families understand what the amenity actually entails-the resort based childcare advertised was a primary reason we chose this resort.

My husband and I went to the Alexandra Resort in February 2026. The staff were all VERY nice and helpful. The room was nice. The pool was clean and it was a nice size. Our package came with a couples' massage and a sushi making lesson. The sushi lesson was fabulous. We had Edna and Lenroy as our teachers. They were fantastic. The table setting was beautiful. It was so much fun. The food was plentiful and good. You need to make a reservation for the nicer restaurants. I would highly recommend this resort.