Alexandra Resort

I am extremely disappointed in the Alexandra. On the Monday morning before Irma (Thurs night arrival TCI), I went to the hotel to make a reservation for the storm for anytime available whether it be just 1-2 nights during the storm or 3 plus nights. I was supposed to be in Grand Turk that week but had cancelled. The Alexandra front desk service was very cold and tight lipped. I was only told that they were not accepting any reservations. I asked if they were full and they confirmed that the hotel was not full but they could not comment further. I understand they have to strategize if a storm is bad with moving guests to other rooms etc but they didn't give me any information or encouragement as to when I should check back and I knew that they would be taking new reservations as the storm approached. In fact I met people that were able to make reservations; well off British homeowners. They said that they were "locals" and that's how they got reservations. And they got reservations after I had gone to the Alexandra. I really hope that they weren't cherry picking. At the hotel I did end up staying, I met others who got the same cold shoulder from the Alexandra. The father just wanted to put his family in safe keeping and they were refused as well even being told again when questioned that the hotel was not full. It's September - most hotels did not have high occupancy. This harrowing experience just let you see the best and worst of hotel management, staff and policy. Thankfully where I ended up staying had amazing staff that took care of guests and worked round the clock to take in those in need. I'll be posting other reviews. I do look back and have one laugh from the Alexandra. When I asked the front desk if I should check back later about reservations when the storm path is more determined, she said we'll probably have more information, you know when it is by the Bahamas....

We were evacuated to Provo the night prior to Hurricane Irma and were stuck at the airport with no hotel reservation. A very helpful person at another hotel made several phone calls for us to find us accommodations. He talked to someone at the Alexandra Hotel and made a reservation for us. We were standing right next to him when this phone call was made and can confirm the conversation and the reservation made. We were driven to the Alexandra Hotel via taxi. When we got there, a very unhelpful front desk manager told us that we had no reservation, there was no person there with the name of the lady that took our reservation (he speculated that the reservation was possibly made through their central reservation office not located on the island), and that the decision not to accept further guests ahead of the hurricane was a corporate one and there was nothing he could do about it. The hotel was not closed, there were many guests there at the time who would ride out the storm at the property. By now it was 6 pm, the night before the hurricane was expected to make landfall, and we had no place to go. We spend an hour in their lobby, asking what we should do, and the attitude was "it's not our problem", Under the circumstances, the stone faced and unhelpful behavior of the front desk manager was shameful and completely inappropriate. This island (and certainly this hotel) relies on tourists to survive, and to so blatantly turn someone away (who in all good faith thought a reservation was made) in an emergency situation is just wrong. Shame on this corporation for not allowing their staff to make an independent decision in such a situation, and shame on the staff at Alexandra for the inflexibility shown and their unwillingness to help. Only after I started writing down everyone's name did the manager jump into action with a minor offer of help (he gave us the number of some other place that could possibly accommodate us). By then my boyfriend had spend 40 minutes on his cell phone, using the yellow pages they provided, and called every hotel on the island himself, and finally found someone at Beaches Resort who took a reservation (read that review to find out how Alexandra could have generated tremendous good will with a different attitude). My advice: don't bother with these guys.

Not too long ago my husband and I got married at Alexandra Resort in Turks and Caicos. We had such a wonderful experience! The wedding coordinator Shauna Wilson, did a great job planning the entire wedding for us. We had a beautiful dinner on the beach with spectacular views of the aqua blue water. Our waiter was very sweet and cater to our every needs. The hotel also complimented us a huge two bedroom two bathroom suite, with ocean view on our wedding night. That was a surprise that we didn't expect. I believe that was our wedding gift from Shauna. If you decide to get married on this beautiful island at this resort, I definitely recommend you ask for her. The rooms were very nice, specious, with cathedral celling. The housekeeping did a great job cleaning our room. People at the resort was very nice and helpful. If you ever visit this island this resort is the place to go. The pool had a swim up bar, and each night the hotel had something to do on site. The conch salad at the hotel restaurant was delicious, it's making my mouth water as I think about it. The ocean there was crystal clear and warm. The beach went on for miles. The sand was very soft and looked like powdered sugar. It was such a great experience and wished we never had to leave. Thank you to everyone there and we hope to come back soon!

We are seniors and my wife and I brought a couple as our guest and were greeted with a cold aromatic scented facecloth, cold soda or water. CHECKIN: We each purchased a $1499 and a $1300 Interval getaway, not an all-inclusive package. When I refused to wear the wristband, Foster, the manager was arrogant and appeared to have no customer service training: (1)"Then you won't be staying here..." (2) When I insisted on not wearing, Foster said, "Then you can get a refund or we can reimburse your money." After I would not agree, Foster said, "If you don't wear the bank you will be harasses by the security, because everybody wears the band. Apparently Foster is not in the business of making money for the company. We checked into a unit with A BEAUTIFUL FULL KITCHEN with granite countertops, impeccably clean BUT had NO dish towels, dishcloths, scrubber, dishwashing liquid, or paper towels and the dishwasher that topples over out of its framework under the countertop when either rack is pulled out. We asked the front desk for these items, they replied, "WE DO NOT PROVIDE THAT, YOU HAVE TO GO BUT IT YOURSELF AT THE STORE." A Plus, this is Labor Day weekend and the place is extremely quiet, almost too quiet.

Stayed at this resort March, 2015. We booked a seven day stay here through Triple A. We carefully chose a one bedroom deluxe suite using Alexandra's website which had pictures and room layouts. We did not get the room we chose and paid for. We paid a lot of money for the room we thought we were going to get and front desk staff refused to acknowledge their mistake. Instead, they gave us a so called "upgrade" that was half the size of the suite we booked. Bedroom was so small our luggage wouldn't fit in it. The suite was ocean front, however, this wasn't important to us since we live near the ocean. Had we wanted ocean front, we would have booked an ocean front suite. Furthermore, the suite they gave us was no where on their website. We made the best of our stay nevertheless. Resort does have a nice beach, but no service on the beach, contrary to what their website states. A long walk to get drinks or food. Pool was nice but bartender ignored anyone who swam up to bar. Restaurant was nothing special but the view at sunset was gorgeous. I must admit that after the room fiasco, it was hard to have a great time. To add salt to our wound, our flight home was cancelled. We had to stay an additional night here and of course are given the room we originally had booked! Shady experience that made me regret ever choosing this resort. As soon as we arrived home, I immediately contacted our travel agent and disputed charges on our credit card. Alexandra denied any wrongdoing. We were reimbursed a portion of what we paid for our stay here.