Grace Bay Club

I am shocked by the lack of hospitality at this property. Upon arrival, our family of five was forced to sit outside in the direct sun for over 20 minutes before the staff even began the check-in process. Not once were we offered water or a beverage while we waited. The poor service continued at the pool and beach. The staff was consistently unhelpful and seemed solely motivated by tips rather than providing a high-quality guest experience. For the price point, the "service" is unacceptable. I would not recommend this hotel to families.

Staying at Grace Bay Club Resort was a pleasure. We were celebrating our 30th anniversary and staying at the resort made our milestone a delight.

Staying at Grace Bay Club was the best family experience that we’ve ever had. The food, staff, rooms, beachfront and pools were immaculate. Chris who oversees the beach and pool was so helpful and really looked after us. Can’t say enough about Chris and the service he provided. Freddy at the bar was great and made some really good kid drinks. Bruce who was our assigned hotel concierge always answered questions and was always on call / very responsive. We will be back to Grace Bay Club for sure soon. Can’t say enough good things about this place.

Had a wonderful time at the Grace Bay Club! It’s our second stay at this hotel. I cannot say enough good things about this place, everything from the food and hospitality, the well kept grounds and various pools, the beach itself is spectacular! The people that work here are truly happy, kind and helpful people. We had a private concierge (Antonio and Trey) who were very helpful with booking taxis, dinner reservations and more! Even the cleaning staff were so nice, you go here and immediately feel at home. Would 100% recommend!

Excellent service from Antonio and Trey. Really enjoyed Infiniti restaurant. Beach and pools are beautiful.