Grace Bay Club

I had the most amazing stay at Grace Bay Resorts. The entire staff was amazing, the room was lovely, and the beach was picture perfect. I highly recommend tennis lessons with Matus - he was so kind and had such great energy. He totally inspired me to pick up the sport and is an amazing teacher!

We had a fabulous 5 nights and days at Grace Bay Club celebrating my daughter’s upcoming wedding. The resort is old world Turks& Caicos and the staff is friendly and professional. Our oceanfront rooms were beautiful clean and provided a full kitchenette and washer and dryer. The beach at GBC is probably the most gorgeous I’ve ever seen and have swam. The sand is silky smooth and luxurious and water clean and turquoise. Our guest concierge’s Antonio and Trey were absolutely wonderful helping us with all our day outings, activities and evening dinner plans and transportation. They were knowledgeable and available to us at all times. We will definetely return with more family to Turks at the Grace Bay Club.

Very excited about this vacation! Booked during the Black Friday sale specifying not just the room category but also location Our dates were flexible but was never told that the likelihood of receiving that room location would be impossible dut to a high volume of bookings So after making a large amount for the deposit I felt confident we would have a room to our liking There were many emails exchanged with the prearrivel consiurge with me reiterating our desire for the room location Again, nothing communicated on the improbability of it being honored Upon arrival our bubble burst! Not only not on a upper floorocean view but on the ground floor with no ocean view! There was no offer to compensate in any way Only, if someone should cancel would we have our request We did opt to move to an upper floor 3 nights later We sacrificed a kitchen a half bathroom just to have privacy Again mo view on the balcony due to a concrete wall instead of a railing We could see the ocean if we stood up In conversations with our consiarge we were told they could not promise anyone a room location That I knew to be untrue from our travels over the years That knowledge was confirmed when another consierge explained that rooms are often marked ‘Do Not Move’ Clearly rooms are assigned and reserved by request! As for seating on the beach! Beware! People reserve their chairs hours before they artive So if you do not arrive early enough there are literally no beach chairs available Communication is invaluabe when booking such a highend property If it lacks, the reputation is marred The price point and the service do not match On the upside! The employees overall were very sweet and helpful The breakfast that is included is excellent The location is outstanding! But would we return? Unfortunately no

Grace Bay Club was amazing in every sense of the word. Our favorite spot was Off Shore! Garth was the best- and we loved the country music!

I chose Grace Bay Club over a top-rated condo on Grace Bay Beach because I wanted walkable dining and a seamless, full-service experience. After many favorable TripAdvisor and Virtuoso reviews, I booked through my travel agency, Live Light & Travel®, expecting service aligned with the resort’s reputation and pricing. While the property is beautiful and the beach is wide and clean, the stay revealed repeated operational disconnects worth noting. Consistency Across Guest Experiences During my stay, I spoke with several other guests, including repeat visitors, who shared similar concerns regarding housekeeping, dining service, and overall attentiveness. These conversations reinforced that many of the issues I experienced were not isolated. Common themes included inconsistent housekeeping care, slow or inaccurate dining service, and frustration with room allocations, particularly requests for higher floors resulting in first-floor placements. On my final morning, I ordered avocado toast on gluten-free bread with no eggs. After waiting nearly an hour, it arrived with eggs and only after I had already finished my breakfast. I sent it back and did not reorder. A 10% service charge was added to every bill, without explanation as to whether it supports hotel operations or is distributed to staff, which left several guests uncertain about its purpose. Taken together, these shared experiences point to broader gaps in consistency, care, and communication. Arrival and Transportation I booked the hotel’s Private SUV and was charged $130 one-way. A welcome email listed only two options: - Shared Taxi: $16.50 per person, each way (with possible stops) - Private SUV: $130 each way I was never quoted an alternate private van taxi, which I later learned typically costs $70. On my departure, I was charged $60, though it was unclear whether this was a courtesy adjustment or the standard rate. When my friend departed earlier, transportation was arranged without clarifying whether it would be shared or private, or the cost. Her shuttle arrived late, and only as she entered the van were we informed it would make additional resort stops. Despite this, $33 was charged to my bill, double the stated shared rate, even though she was traveling alone. Dining Experience No dietary inquiry was made prior to arrival. While menus listed vegetarian and vegan options, breakfast choices were limited and fruit and food quality were inconsistent. We walked into town on our second morning for a better breakfast. Lunch at Krave started well, though tofu portions varied dramatically from day to day. The gluten-free pizza from The Grill is not recommended, and a gluten-free breakfast muffin appeared undercooked. My friend found the roasted cauliflower sandwich overly greasy. A custom gluten-free pasta prepared later in the stay was very oily. Dinner at INFINITI stood out positively. The Organic Kale Salad and Charred Tofu were well prepared. Rooms, Housekeeping, and Maintenance Our initial 2BR Villas Suite (C-401) had a lovely view but sat along the service path to breakfast, with wheeled carts audible around 6 a.m. The welcome letter misnamed my agency, setting a shaky first impression. A champagne amenity was provided despite no inquiry about alcohol preferences. After requesting alternatives, apple cider, and a fresh fruit platter were delivered and appreciated. Reusable water bottles mentioned at check-in were missing in the room, and we collected them the next day at the Front Desk. Screen door issues occurred in both accommodations. The first suite, which I shared with a friend, had a damaged screen that was repaired promptly. The Junior Suite I occupied afterward also had a damaged screen and showed additional wear, including damaged furniture. Conversations from the adjacent room via the connecting door were clearly audible, and furnishings were minimal for the category. The value did not align with expectations. As a small but telling detail, the higher-category 2BR suite was stocked only with flip-flop slippers, while the lower-category Junior Suite received closed-toe slippers at turndown. Inconsistencies like this further blurred the value alignment between room category and in-room amenities. Housekeeping timing was inconsistent. On departure day, a requested light refresh for a 3 p.m. late checkout was acknowledged and never completed. Concierge communication was uneven, with some requests acknowledged yet not consistently followed through. Billing Transparency My friend’s stay was rolled into my subsequent reservation without prior communication. Key cards failed multiple times on checkout morning despite prior confirmation of extended access. Additionally, two separate $10 foundation donations were added to my bill without consent, one per reservation. After I submitted detailed feedback to Franklyn, Director of Guest Services, both charges were removed. Beach Service Beach service was inconsistent. Some team members, including Fritz, Moses, and Richie near the Estates area, were professional. Others were less visible, spoke casually and inappropriately, and setup quality varied. Final Thoughts Grace Bay Club’s setting is undeniably beautiful. Yet recurring inconsistencies in service and communication affected the overall value of the stay. Helpful Travel Tips SkyPass (Fast Track) was unnecessary for a Saturday arrival around 2:30 p.m., as immigration was already efficient. Airport staff noted it is most useful for arrivals between 12 p.m. and 2 p.m., especially Thursday through Saturday. It offered little benefit for a Wednesday 3 p.m. departure or a Saturday departure around 5 p.m. There are no airline lounges for general public use on departure. A small VIP lounge is available for approximately $250; otherwise, seating consists of a large open area with additional seating upstairs.