Grace Bay Club

We booked Grace Bay Club through Amex Fine Hotels + Resorts (FHR), expecting the level of service associated with both a luxury resort and the FHR program. Unfortunately, our experience was deeply disappointing. Before arriving, we requested early check-in and fully understood that the FHR benefit is subject to availability. We never expected it to be guaranteed. What disappointed us was that Guest Services never appeared to make any effort to accommodate our request. Throughout our conversations, we were repeatedly reminded of the policy, but no one offered to check with housekeeping, explore another available room, or proactively follow up. Our room was finally ready at 2:50 p.m., just ten minutes before the standard 3:00 p.m. check-in. While waiting, our luggage was left outside the hotel entrance. When we expressed concern about its security, we were simply told that “there are camera there.” They never offered to put our luggage in a secure place. That was hardly reassuring for a luxury resort. The concierge also recommended and arranged a snorkeling excursion for us. Unfortunately, it was one of the worst tours we’ve experienced. The equipment didn’t fit properly, and more concerningly, the guide left us snorkeling alone in the middle of busy ocean where multiple boats were passing by. We were warned by a nearby boat that it was unsafe to snorkel without a guide especially in this area. This raised serious safety concerns. The most alarming incident happened when we finally entered our room around 6 p.m. The room door had been left open. When we reported this, the Manager on Duty explained that housekeeping sometimes leaves guest room doors open because it is “more convenient” while retrieving supplies. I found it difficult to accept that a room already assigned to an arriving guest could be intentionally left unsecured. Luxury hotels are judged not by whether problems occur, but by how they respond when they do. Unfortunately, Grace Bay Club consistently chose explanations over solutions.

From start to finish, everyone at the Grace Bay Club did an exceptional job ensuring we were well taken care of and that every detail contributed to a comfortable, enjoyable experience. The rooms were incredibly spacious with amazing views, the restaurants offered excellent food and service, and the gym was fully equipped for all fitness levels. The beach and pools were absolutely spectacular. Additionally, the spa menu and treatments were fantastic, and the boutique was a perfect touch for picking up an evening outfit. Throughout the entire property, the staff were friendly, knowledgeable, and genuinely caring. I was lucky to visit South Bank / Rock House and Point Grace and will have to go back... Each property is enchanting and unique with so much to offer. Can't wait to visit again.

It was our first time in Turks and Caicos and at Grace Bay Club. What an enjoyable experience! The hotel, the staff, the accommodations were all first rate. The beach was fantastic, as were all the pools. Infiniti restaurant has great sushi and a wonderful wine list. we will definitely be back.

We are long time repeat guests to Provo and to here and were pleased. We stayed a week in a one BR villa. The best part of GBC is the extensive beach with minimal crowding. Fritz there was the best! Housekeeping too is terrific. We enjoyed the breakfast and lunches in the pool bar. GBC does charge premium prices and they should add a few more amenities to keep up with the competition. With the many beach & pool staff a daily beach cleanup should be happening.

Our stay at Grace Bay Club was nothing short of phenomenal. From the moment we arrived, the service was flawless — warm, attentive, and genuinely world-class. The property itself is stunning, sitting right on one of the most beautiful beaches we’ve ever seen, with crystal-clear turquoise water just steps from the door. Every detail was dialed in: the rooms were immaculate, the food was outstanding, and the staff made us feel like family the entire trip. It was the perfect blend of luxury and relaxation. This was an absolute 10 out of 10 experience, and we will 100% be returning. If you’re considering Grace Bay Club, stop considering and book it — you won’t regret it.