Grace Bay Club

we arrive tomorrow because our flights were cancelled today. After hours of calling GBResort I finally got SHANILE on the phone and she quickly cancelled our stay for today and extended it to Friday as requested. getting though to the hotel had been impossible because it was "either not active" or when answered people told me I had to call some other number which was of no help. SO WE ARE VERY DELIGHTED TO HAVE CONNECTED WITH SHANILE WHO DID A GREAT AND AMIABLE JOB SWITCHING OUR DATES. WE HAVE BEEN TO THE RESORT BEFORE AND THIS IS A SPECIAL 60TH BIRTHDAY CELEBRATION WITH ANOTHER COUPLE. NOW WE ARE ALL SET AND THRILLED. YOU NEED HELP DIAL THE 800 NUMBER AND ASK FOR SHANILE! FRANK FARESE

Grace Bay Club exceeded my expectations. The service was warm and attentive, the beach is one of the most beautiful I’ve ever visited, and the sunsets were absolutely breathtaking. Every part of my stay felt relaxing and effortless—it was exactly the kind of place I needed to recharge before returning home. One of the highlights of my stay was taking a private tennis lesson with Matus. He is patient, encouraging, and an excellent instructor who tailors the lesson to your skill level. I came away with practical tips that immediately improved my game. If you’re staying at Grace Bay Club, I highly recommend booking a lesson with him.

My family had an awesome time at Grace Bay Club. Staff/employees are very attentive and responsive. The person assigned to you is very good with helping book trips around the island or restaurant reservations, really whatever you want. Food was awesome, especially lunch and dinner. As well as that, I took 2 tennis lessons with Matus. Matus was an outstanding tennis pro. He helped me regain confidence in my serve while making every lesson encouraging and genuinely fun while getting work done. He also recommended that my family spend a day exploring North Caicos, and it ended up being one of our favorite experiences. Matus is a fantastic coach and an even better person, and he truly made our vacation that much more enjoyable.

Our nine-day family vacation at Grace Bay Club was absolutely incredible from beginning to end. The property, the crystal-clear water, the beautiful accommodations, and the exceptional dining were all beyond our expectations—but what truly made our stay unforgettable was the extraordinary level of service and genuine kindness we received. A very special thank-you to Jay Etienne from the Pre-Arrival Concierge Team. Jay took care of every detail before our arrival, including airport transportation, excursion planning, and dinner reservations at the most amazing restaurants. Everything was perfectly organized, allowing us to simply arrive, relax, and enjoy our vacation. Jay’s warmth, thoughtfulness, attention to detail, and consistent communication truly stood out. He made us feel genuinely cared for throughout the entire planning process and even checked in during our stay to make sure everything was going beautifully. That level of personal attention is incredibly special and should not be overlooked. Every member of the Grace Bay Club team we encountered was kind, welcoming, and eager to make our stay memorable. We returned home with the most beautiful family memories and were completely blown away by the entire experience. Thank you, Jay, and thank you to everyone at Grace Bay Club. We cannot wait to return!

This was our first visit to T&C and Grace Bay was fantastic. Great beaches, pools, restaurants, and rooms. The best part however was the staff. Everyone we interacted with was top notch. The resort connects you with a personal concierge team that assists you throughout your stay. We had the pleasure of having Narvy and Bruce assist us and they were fantastic and made our trip even better than we expected! We also had the great servers - Judy at dinner and Elmina at breakfast were the best! Around the pool Royalton and Yves were outstanding!