Grace Bay Club

Pickup: Was chaotic & a wait although it was pre arranged. Had given the exact no. of luggage & people but we were asked to squeeze into one car & then rearrange into another guest (also on our flight)’s SUVs. Welcome at reception: Out flight was delayed so we reached in the evening. Reception was chaotic too. The drinks given were nice however. Rooms: We had a 3 bedroom suite, spacious & clean & with lovely La O’ccitane toiletries. (Carry your own conditioner as the conditioner smells really bad). One had a beautiful view of the sea, second a somewhat partial & both the second & third bedroom had busy areas next to the windows because of which the blinds had to be kept drawn. We paid a crazy amount for our stay so double chk about the rooms. Two of the rooms/ suite had pretty porches in front with views of the sea. Room service & turndown: Great! No shortage of products or towels. Infinity pool & Beach: Nice adult pool & pool area. Easy to get loungers. Service is a bit slow. The calm water of the sea with silky sandy bed was amazing. Slightly cooler than the other Caribbean islands (in Nov) but very pleasant. The clean beach is not just long but wide too & it’s a walk from the loungers to the sea. Plenty of loungers & cabanas which they set up for you easily, but they are somewhat close to each other. Beach service is slow. Moses at the beach was efficient & a trooper! Bar: Good selection & Gina always has a smile for the guests & goes out of her way to make special drinks & smoothies. Breakfast: Area is small & crowded not what we are used to so this was bit of a shock. Buffet selection is okay. You can order food too, not a huge selection. Elmaine made each day special for us with her spirit & efficiency. The Grill: Nice food selection, well prepared too. Sous chef Sagar is awesome & we enjoyed the theme nights. Has a quiet charm in the evening although it’s the same place where breakfast is served. Less crowded. Have to mention Lavoud here who was awesome! Infinity: Good selection of food. Try both the regular menu & the bar menu for variety. Compliments to executive chef Frank. Tea time: great selection of pastries & delicious too. But the tea time staff is very laid back, people have to repeatedly ask for plates, mugs, hot water. Takes time for the refills. Concierge: strictly my opinion - a group of untrained people with basic skills, even on communication. In room dining: Good but takes time to deliver. Spa: Loved it! Skilled therapists. Overall: if you need late checkouts even by 45 mins or an hour be very careful. I had requested much before our arrival but we were stuffed into a tiny room for the hour where there was not even space for the entire group to sit, one member being very unwell. The back porch to the room had a broken corona bottle on the floor. I believe that the resort is run by the lower level management & the top management is clueless as to what is going on. If anyone reads my reviews about other hotels & resorts, almost all have been exceptional stays & exceptional stays The value & money does not match at Grace Bay. It’s okay for a Mariott experience.

Trey, Joel, Annie, and so many other staff left such a warm Positive expression on us, I wish we could remember all their names, but we will always remember the welcoming warm and positive energy they left on us. The staff will be the reason we come back to grace bay in the future, instead of another hotel. Truly an amazing experience!

My Wife and I thoroughly enjoyed Grace Bay Club. The property was superb. The Team that cared for us were even better! Our personal butler trio could not have been more helpful. Narvy, Ramsey and Tiffany were there for us whenever we needed them. We felt pampered by our beach and poolside experience. Fritz, Moses, Ritchie, Acelain, and Yves looked after us from sunrise to sunset. Lucy, Lewis and Suzanne at Infiniti made our meals and bar experiences extra special. And don't miss the opportunity to enjoy the hospitality of Andre at the beach bar and restaurant "Off Shore". Andre's amazing cocktails were his own creation and the taco's were tasty. There appears to be plenty of quality resort options to choose from in Turks and Caicos. Our choice will always be Grace Bay Club. We liked the place. We loved the People!

The grounds were amazing. Fitz and Fredna were extremely helpful! All of the staff members were so friendly. It was a very relaxing week away!

We loved our stay at the Grace Bay Club! Facilities were spotless, amazing breakfast every morning, just a few steps away to Grace Bay Beach and the staff was super friendly! Appreciate our personal concierges Antonio and Trey who were very attentive and accommodating! I would highly recommend! Can't wait to go back!