Grace Bay Club

Staying at Grace Bay Club was the best family experience that we’ve ever had. The food, staff, rooms, beachfront and pools were immaculate. Chris who oversees the beach and pool was so helpful and really looked after us. Can’t say enough about Chris and the service he provided. Freddy at the bar was great and made some really good kid drinks. Bruce who was our assigned hotel concierge always answered questions and was always on call / very responsive. We will be back to Grace Bay Club for sure soon. Can’t say enough good things about this place.

Had a wonderful time at the Grace Bay Club! It’s our second stay at this hotel. I cannot say enough good things about this place, everything from the food and hospitality, the well kept grounds and various pools, the beach itself is spectacular! The people that work here are truly happy, kind and helpful people. We had a private concierge (Antonio and Trey) who were very helpful with booking taxis, dinner reservations and more! Even the cleaning staff were so nice, you go here and immediately feel at home. Would 100% recommend!

Excellent service from Antonio and Trey. Really enjoyed Infiniti restaurant. Beach and pools are beautiful.

We had the best time on our first trip to Turks. From the second we stepped into the hotel we were greeted with top notch service and attentiveness. Trey & Antonio were wonderful and on top of every question or request we had. Andre at Off Shore was so fun and took care of us through our whole trip. All of the staff was so friendly and we look forward to coming back!

I had been looking forward to returning to Grace Bay Club for over a year, saving specifically to make this trip special for my mom and me. This was meant to celebrate milestone birthdays (50 & 75) and a deeply personal victory—beating cancer. It was also my second stay here, after an absolutely flawless experience six years ago. Unfortunately, this visit has been incredibly disappointing. I specifically booked and paid for a beautiful oceanfront room—my one and only request—and instead received a room with only a partial ocean view. That alone set the tone, but what made it worse was the response from the front desk. The staff were consistently unhelpful, dismissive, and unwilling to offer any meaningful resolution. The level of service and attitude has been shocking, especially compared to the warmth and excellence I experienced in the past. Additionally, the in-room TV service has been unacceptable. The volume does not work properly unless using a streaming service, and I even have video proof of the issue. For a hotel of this caliber, these kinds of basic functionality problems should not exist. That said, I do want to acknowledge the bright spots: the team at the Grill restaurant were absolutely wonderful, and the spa staff were equally fantastic—warm, attentive, and truly reflective of the level of hospitality I expected across the property. However, the overall experience has fallen far short. This is not the same hotel I visited years ago, where every moment felt seamless and special. It’s deeply disappointing, especially given how meaningful this trip was meant to be for my family. I truly hope the management takes this feedback seriously—because right now, this experience does not reflect the standard or reputation that Grace Bay Club is known for.