The Palms, Turks and Caicos

We stayed five nights at The Palms. The resort is lovely, very well landscaped. The grounds and pool are very well maintained. The motif is classic, upscale Caribbean. Our room was large and comfortable. The bathroom had a large shower, no tub. There was also a small kitchenette area with a sink, small refrigerator, microwave, dishes, glassware, utensils. Plenty of closet and storage space. There was a large balcony with a table and chairs. The bed was king size and comfortable. there was an ample seating area with a couch and an easy chair. Some of the furniture was a bit marred but overall, the room was maintained well. Housekeeping was very good, doing a good job of cleaning and tidying. There was turndown service each evening, supplying bottled water and chocolates. The housekeeping staff were lovely. The included buffet breakfast was good. Plenty of choices and well prepared. The pool area was large, adequate for the number of people who were there. Plenty of shade and comfortable lounges. There are both a swim-up and walk-up bar. Pool-side service was spotty. It was hard to get a server's attention and each time, we had to ask the server to bring menus, which they did not carry with them and had to go fetch. Suggestion to management: Put flags on the lounges that can be raised when a server is needed. Have the servers carry menus with them. Overall, we were very happy with The Palms and would return there on a future visit to the TCI.

Arlean was courteous and kind. It was a delight to see her at breakfast in the morning.

Had a wonderful breakfast at the Palms Gardens Our server Arlean was friendly, warm, professional and welcoming! Great service in a beautiful setting

We had a wonderful experience at The Palms in Turks and Caicos. From the moment we arrived, the check-in process was smooth and welcoming. The staff immediately made us feel comfortable and taken care of, which set the tone for the rest of our trip. This resort is also very kid-friendly, which made traveling with our family easy and enjoyable. The team throughout the property was consistently warm, attentive, and helpful. One of the absolute highlights of our stay was the drinks and the food. The cocktails were exceptional, and Zeljko at the bar was one of the best bartenders on the island. Every drink he made was outstanding. Honestly, the most amazing cocktails weren’t even on the menu — we just let him do his craft and surprise us, and every one of them was fantastic. The food throughout the resort was excellent. Everything we ordered was flavorful and well prepared. It’s clear the kitchen takes pride in their dishes. Overall, we had a fantastic experience and would absolutely recommend The Palms for anyone visiting Turks and Caicos — especially families looking for a beautiful resort with great service, food, and drinks.

Not a 5-star hotel. The property is nice but the service is non-existent. They spent a lot of money on the renovation, but looks like a lot of it was exterior and grounds. Check-in process was confusing and apparently we have some credits per our reservation that were never mentioned. Definitely didn’t feel welcome. Service at the restaurant for lunch was extremely slow, to almost lacking. There is Caribbean time and then there is being ignored for 20 minutes (there were 4 tables with people at the restaurant). Ordered a drink and it didn’t come until the food came. Asked the front desk to set up our daughter’s sofa bed before we went to dinner. It was never done. Called when we got back to the room and nothing. Then called again and they finally delivered sheets after 25 minutes. No apology. Just a “will follow up with housekeeping”. Pretty disappointing start to a vacation. Hopefully it gets better.