The Palms, Turks and Caicos

The Palms is a beautiful resort, but what’s happening at the beach chair area is completely unacceptable and feels like a scam. The beach staff place floaties, pool noodles, magazines, and kids’ toys on chairs to make them look “reserved,” and then refuse to let guests sit unless you pay them privately in advance. They repeatedly told us people reserved these chairs at 6 AM — which is absolutely not true. I asked another guest when he “reserved” his chairs, and he said the night before. I also overheard the staff offering to “reserve spots” for guests the previous evening. Meanwhile, dozens of chairs sit empty for hours while paying resort guests are being turned away. This is manipulation and it’s abusive to guests. It also creates a horrible experience at a resort that markets itself as luxury. Only after I called the manager did these supposedly “reserved” chairs magically become available. That tells you everything you need to know. This practice is dishonest, unprofessional, and should not exist at a resort charging these prices. Do not fall for the beach chair reservation scheme. The resort needs to take immediate action to stop this behavior.

Excellent service. Emilienne at the breakfast area was exceptional. Room was beautiful, housekeeping staff on top of things. Only downside is the towel person by the pool is not very friendly. Seems bothered. The boutique young lady was also quite rude, I greeted her. She didn’t look up and proceeded to ignore us the entire time in the shop. They have beautiful things, but with that attitude, we just left without purchasing anything.. restaurant staff and grounds are great. Reception desk personnel was very accommodating.

We loved our stay at the palms. Emilienne, Fitzroy, Egellin, and the rest of the staff treated us with such care. We were truly comfortable every step of the way. We will definitely be back.

This resort is beautiful. It’s quaint, private, well thought out, easily accessible and clean. Location was close to everything- the Fish Fry, grace bay strip, local restaurants. We didn’t rent a car but took cabs from the Palms when needed for $6pp. Beautiful beach with private cabanas always available, not too crowded. White sand beach was exquisite. Buffet breakfast was included daily. The kids club at the Palms was a huge bonus that we didn’t expect. Staff was incredible and made our experience stand out. They made us feel welcomed from the beginning and never failed to make my daughter feel cared for. Notable mentions include Jane, Arlean, Astraneak, Erlie but everyone we encountered was pleasant and lovely. Special thanks to Monica, Nadine and Andrea at the kids club for being genuine kind souls taking care of our girl so that mom and dad could have some relaxation time. Highly recommend this spot!

I don’t have enough words to express how amazing our stay was. Sabine greeted us with a smile at check-in and throughout the trip and made it all a truly easy process. Everyone was courteous, helpful, polite and warm. The room was always clean and no issues experienced. Breakfast was delicious but the best part of that was meeting Astranek. A truly genuine woman with a big heart. When you visit, be sure to sit in her section during breakfast. The property is well maintained, clean, and beautiful. I can’t wait to visit again!