The Palms, Turks and Caicos

I am here currently after our flight was canceled. We were given the displaced special… lol. We were served bloody Hamburgers which was our only option at 9 pm. Those took 1.5 hours to make or maybe thaw and put on a bun. We have been waiting for bedding for a pull out mattress that is full of stains so we have kids sleeping in an old arm chair and using bathrobes to stay warm. We have called the concertos desk 3 times. Placed on hold and eventually hung up on. Our room was dirty upon getting here from prior guest. No soap in bathrooms. Used sewing kits. No Kleenex . Hair and sand in the tub. Wand on tub is broke and sprays water from the hose everywhere but the tub. Empty complimentary water bottles in the sink. So needless to say we have nothing to drink. Washer had two empty laundry boxes and currently I have no where to sleep as two kids are in the bed and can’t get bedding. I won’t give this place a zero if possible

Jan 2026 • Family The Palms is one of the most beautiful and elegant hotels we have ever stayed at! This is our 7th year here and we will not stay anywhere else! Everyone here is amazing and treat us like family. Everyone is so friendly and accommodating! Clive our butler was incredible and every request was full-filled with a smile and a “it’s my pleasure” “Oats” our beach server was just amazing and treated us like family! Arlean , Jane and Sherrie at breakfast were the sweetest! Dwane is the best bartender! Honestly, all of the staff were so friendly and went above and beyond for us! The hotel is just beautiful, elegant and lush with flowers and beautiful palm trees! Our two girls who grew up coming here (and are now teenagers) also love it here so much! Plenty of activities right in Grace bay beach along with a beautiful pool and the most beautiful spa on the

The most friendliest staff. I would like to give shout out to ; Tour desk - Michelle Front desk - Tisha and Whitney P Breakfast - Jane , Arlean , CJ Clive Pool/ Beach Othenel, Robert, Rico , Arnel Outstanding service

Amazing beach, resourceful, but the best of the best are the people. Beyond Friendly! Every employee from grounds keeper to Manager move quickly if there is anything we may want. Aelean got to know us and remembered what we like. Joked with the kids. (Supprized our shy 3 year old skipped her usual 5 minute hide and in 5 seconds accepted her. Yes, a nod from mom gave the go-ahead. We needed a few things and asked for advice, thinking they'd get us a cab, but no, the crew went out of their way to go get those for us so we could keep doing family time. Amazing.

Had a wonderful experience and specifically want to mention Othneil (Oat) who was our primary server at the beach. He was wonderful and treated us as friends.