The Palms, Turks and Caicos

I had heard such good things about this place and it just didn't hold up. We went for my mom's birthday and were excited for a wonderful few days but the service at this resort was not good at all - the majority of the staff could not be bothered and seemed mostly annoyed by any requests. Some examples: -At one point, I called down to the front desk because my mom was having an issue walking and needed an ice pack in our room and they told me to come get it (if I hadn't been there, I don't see how she'd have gotten the ice pack) -The swim up bar staff was pretty rude and unfriendly -The business center is outdated and the printer didn't work. We had a document that we needed to print last minute and each time we called the front desk to send someone, they said they would and didn't. -We got notes under our door every night the week we were there saying that the water would be out during peak times the next day... -Overall, the beach is the best part of this resort. Perhaps at one point it was better, but the prices absolutely don't reflect the accommodations or the level of service at this point.

Sibina, Eirle, Carla, the massage therapist, Ali.. they all went the extra mile to make sure we had an wonderful experience. It was our anniversary so they had a little cake waiting for us in our room; it was a lovely touch. Very well run and organized resort. Friends of ours stayed 10 years ago and raved about it.

My experience was incredible. From the facilities, ambience, and the staff — everything is spectacular. I started my treatment at the Palms spa by getting an incredible 60 minute massage followed by 60 minute facial. The products used during the facial were a brand called meadow and bark, I am obsessed! Clean, non toxic, and effective. I then had lunch on the beach and had an amazing jerk chicken wrap — the perfect end to a perfect day

This was the most amazing experience! I have had facials and massages in many resorts and luxury spas, this was one of the very best! My entire group of girlfriends raved for days. No notes!!! Kudos to the spa manager Lisa Hall and the entire staff for their expertise and providing a world class experience. I am hooked on the Meadow and Bark products they used. So delicious!

100% top notch. Especially the staff. Every single person working there could not have been more pleasant. At the breakfast, especially Jane(we think that was her name, the hostess) and Emilienne, one of the servers. So great!!