The Palms, Turks and Caicos

I visited The Palms with my family in January 2023, and we loved our stay. I decided to bring my partner back for his first time in Turks. The experience I had in 2023 is not the experience we had this trip, and this time, The Palms felt more like a 3-star resort with 5-star prices. Pros - Rooms are clean and spacious - The beach is beautiful when it's being maintained - The grounds are beautiful Cons - Rooms are dated and showing their age. The furniture is chipped and old, the wallpaper and paint are peeling, there was rust in the bathroom, and no hot water for the bathtub - Our entertainment system, consisting of a 20-year-old DVD player and Blu-ray player, was not working the entire trip. We called the front desk twice for assistance, but no one showed up both times, and we were stuck waiting. The third time we asked, we went down to the front desk, and someone came up. He looked at the system, said he needed to check something, and left. No one ever came back or followed up, so we just gave up. It's not the biggest deal, but when the hotel lists its only in-room entertainment as a DVD player, one must come prepared. - The DVD and Blu-ray player cords were destroyed and were a fire hazard. This is dangerous for your guests. - The service was not satisfactory. The majority of the staff do not seem to want to be there. This isn't their fault; it's management's. They are most likely underpaid and overworked. Any requests we made were met with contempt, and we felt like any ask was a burden. We did not feel welcome. The staff seemed to treat the owners of the residences better than the hotel guests - Housekeeping had verbal altercations in the hallway outside our door, which is very unprofessional - We were kept waiting for 45 minutes for our first night reservation at Parallel23 - If there is an adjoining door in your suite, you can hear everything your neighbours say and do. We felt like we were sharing our vacation with our loud neighbours. If you are looking for a romantic, quiet hotel, this is not the one. I have never had a noisier room in all of my travels - It was windy during our stay, and there was seaweed and gulls covering the beach. This in itself cannot be controlled, but the maintenance can. We walked down Grace Bay towards Beaches and the other way to the Ritz, and every beach front on the way had been cleaned up. The Palms was the last resort to clean up its beach, and I find that unacceptable for a "5-star resort" to have an uglier beach than Beaches. I am very disappointed in The Palms and its service. We went to its sister resort, The Shore Club, to eat at The Almond Tree, and we loved it! Everyone was so kind and welcoming, and the service was fantastic. I don't know what's going on at The Palms, but The Shore Club seems to have happier staff. We liked it so much that we went back to The Almond Tree for our last night. The Palms is not a 5-star resort. Maybe it once was, but they have some overhauling to do to get back there. We will not be returning to The Palms when we turn to TCI, nor will we be recommending it to anyone.

Unfortunately, this is the worst review we have ever made for a hotel at any price point. My wife and I spent a long weekend. The property is gorgeous and staff is very friendly. Pricing was commensurate with being one of the best resorts on the island. However, the level of service was awful. We had to call the front desk multiple times daily to remind the to clean the room, replace towels, replace linens, waters, coffee etc. Check in was confusing and no one offered to carry our bags. The confirmed a dinner Rez, but never actually made it. At arrvial the restaurant, Lua, was fully booked, but they accommodated us anyway. The activities desk was unwilling or unable to schedule my scuba diving. I called and emailed 3 times before we arrival before we got a call back to answer some questions. Our numerous complaints during and after our stay fell on deaf ears. We would not recomend staying here.

Wonderful holiday. The Palms is a great place for families - multi generational. Loved being greeted warmly by Jane at the breakfasts. I would definitely return.

Just got back from another wonderful stay at The Palms. We loved seeing Sandy each morning at breakfast (we all gave her a big hug before we left!) and Shellie runs a tight ship at the swim up bar, always checking in and making sure folks are being taken care of. We love the resort and will for sure come back, but would seriously recommend adding some additional pool lounge chairs as almost all of them were reserved by 8am. There are a few areas where occasional chairs and coffee tables were added since the renovation, and I only saw people sitting there while they waited for pool chairs to open up so switching those out would make sense. It’s frustrating to spend so much time stressing about securing pool chairs when you’re trying to relax! All in all, still a wonderful place to stay.

My family had a wonderful vacation at The Palms. The grounds were exquisite. The restaurant delicious. The pool and beach very inviting. Their daily breakfast was wonderful. It was in a perfect setting and the staff were all very attentive. Jane was the person in charge and she kept the staff hopping. I do not have one negative comment about The Palms. If you stay there you will not be disappointed. We can’t wait to return.