The Palms, Turks and Caicos

We had a wonderful experience at The Palms in Turks and Caicos. From the moment we arrived, the check-in process was smooth and welcoming. The staff immediately made us feel comfortable and taken care of, which set the tone for the rest of our trip. This resort is also very kid-friendly, which made traveling with our family easy and enjoyable. The team throughout the property was consistently warm, attentive, and helpful. One of the absolute highlights of our stay was the drinks and the food. The cocktails were exceptional, and Zeljko at the bar was one of the best bartenders on the island. Every drink he made was outstanding. Honestly, the most amazing cocktails weren’t even on the menu — we just let him do his craft and surprise us, and every one of them was fantastic. The food throughout the resort was excellent. Everything we ordered was flavorful and well prepared. It’s clear the kitchen takes pride in their dishes. Overall, we had a fantastic experience and would absolutely recommend The Palms for anyone visiting Turks and Caicos — especially families looking for a beautiful resort with great service, food, and drinks.

Not a 5-star hotel. The property is nice but the service is non-existent. They spent a lot of money on the renovation, but looks like a lot of it was exterior and grounds. Check-in process was confusing and apparently we have some credits per our reservation that were never mentioned. Definitely didn’t feel welcome. Service at the restaurant for lunch was extremely slow, to almost lacking. There is Caribbean time and then there is being ignored for 20 minutes (there were 4 tables with people at the restaurant). Ordered a drink and it didn’t come until the food came. Asked the front desk to set up our daughter’s sofa bed before we went to dinner. It was never done. Called when we got back to the room and nothing. Then called again and they finally delivered sheets after 25 minutes. No apology. Just a “will follow up with housekeeping”. Pretty disappointing start to a vacation. Hopefully it gets better.

We loved this hotel. The service was unbelievable and everyone was so friendly. Arlean was our favorite at breakfast! Also the staff at the pool bar, such a fun crew, and gave great recs.

I had an amazing experience at the Palms in Turks and Caicos. The staff was absolutely incredible and the property is beautiful. We’ve been before and miss the beach bar! It was a unique part of the resort and helped it stand out.

What a great place to bring the family. This resort is small, quaint, quiet and delicious! Every morning Arlean greeted us at breakfast with a smile and a fabulous latte. Don’t sleep on this lovely hotel in T&C!