The Palms, Turks and Caicos

Wonderful experience at the Palms- breakfast was delicious and the service was top notch- especially Arlean, our server who was lovely!

While walking into The Palms is aesthetically pleasing - the landscaping is nice - this is not a 5-star resort. The rooms are dated and the buildings need some TLC and power washing. Staff seemed like they were just trying to get through the day. There was no engagement, for the most part, with hotel clientele. We stayed in a King studio suite which was fine but dated. Upon entering our room, the safe was broken, the screen door was not attached, a lamp was broken, patio seat cushions were stained and a door leading to the hallway could not be locked. Several maintenance visits later these issues were resolved. The food was subpar. The breakfast buffet was in the garden where cushions were stained, the area laden with debris and flies were swarming about the omelette area where all food products were uncovered. In another room with other food, bakery items were covered with napkins and hot foods were under cover. We ate at the Mexican restaurant and found the food to be inedible. Flat water was offered which came in a plastic Fiji bottle for $10. The pool was akin to a water park with pool toys, balls thrown overhead and floats to dodge. It is not a swimmable pool. The area seemed to clear between 12-2 for nap time and lunch. Theresfter, there were floats and toys floating aimlessly throughout the pool with garden debris and garbage toward the end of day. No one skimmed the pool throughout the day or tested chlorine levels despite the many infants in swim diapers and toddlers with swimmies. There is a boardwalk with 4-6 lounges for adults between but not at either the pool or beach. Lounges are close at both pool and beach. Otherwise there is no dedicated adult area. The hotel was not full but had to save lounges by 7:00 am. Bottled water is offered for free. Beach and water were beautiful and we got the relaxation (but not quiet) that we were looking for. Prices reflect a 5-star resort but it is actually a 3-star resort with few amenities and little customer service

Our moms/younger daughters trip was a success!! The Palms is a stunning resort and we loved our room (2 bedroom deluxe suite - having the wrap around porch/extra outdoor space was ideal). We loved the activities - at the Palms (pool, beach, paddle board) and on the water (snorkel, parasail, tubing). A shout out to Jane, host at the Garden (where complimentary breakfast is served daily) who made the start of every day great with her sunny disposition and beautiful smile! (We were thrilled to see her again as the host at Parallel 23 when we had dinner there - delish meal and loved seeing our new friend!) Another shout out - to our butler, Clive. He went above and beyond - from securing beach chairs for us, to organizing our activities, to always checking in to see that we had all we needed. (We also got to meet Clive’s dad! When Clive Sr was working at SiSi - the beach restaurant. That was a treat!) We all had the best time. And will be back!

Amazing property, excellent service and stunning views! Earlie was an exceptional waitress.

We came for a friends/family trip for our 16 yos bdays. Had a great time. Food was good, room was huge and plenty big enough for the four of us. Grounds were well maintained, food was very good although expensive. Excellent tennis lesson with Alejandro. Great spa experiences. Was so nice to be welcomed by hostess Jane every day for buffet and, if lucky, dinner. Housekeeping was fantastic. Overall a really great four days!