The Palms, Turks and Caicos

We had the most wonderful stay! Our 1 bedroom ocean view suite was worth every penny! The view of the gorgeous ocean was magnificent. The room was spotless and the bed had the most amazing sheets I've ever slept on. The grounds and pool were immaculate. The pool, beach, spa and restaurant staff were so helpful. The restaurant Parallel 23 on site had a great menu and delicious food. I lost a diamond earring and the sweet angel in the spa found it for me. We walked around the island and this was by far the nicest hotel!

Hotel and property were wonderful. Breakfast buffet was great! Erlie is a great waitress! We are having a wonderful time!

Paradise on earth ! A lovely experience accented with extraordinary service and attention to detail . Accommodations were marvelous.

I had heard such good things about this place and it just didn't hold up. We went for my mom's birthday and were excited for a wonderful few days but the service at this resort was not good at all - the majority of the staff could not be bothered and seemed mostly annoyed by any requests. Some examples: -At one point, I called down to the front desk because my mom was having an issue walking and needed an ice pack in our room and they told me to come get it (if I hadn't been there, I don't see how she'd have gotten the ice pack) -The swim up bar staff was pretty rude and unfriendly -The business center is outdated and the printer didn't work. We had a document that we needed to print last minute and each time we called the front desk to send someone, they said they would and didn't. -We got notes under our door every night the week we were there saying that the water would be out during peak times the next day... -Overall, the beach is the best part of this resort. Perhaps at one point it was better, but the prices absolutely don't reflect the accommodations or the level of service at this point.

Sibina, Eirle, Carla, the massage therapist, Ali.. they all went the extra mile to make sure we had an wonderful experience. It was our anniversary so they had a little cake waiting for us in our room; it was a lovely touch. Very well run and organized resort. Friends of ours stayed 10 years ago and raved about it.