The West Bay Club

We had a fantastic stay at West Bay Club and would highly recommend it. The property, beach and location are beautiful, but what really stood out was the exceptional service from the staff. A special thank you to Roshana at the front desk, who was an absolute gem. She nailed it from the moment we arrived which set the tone for one of our best vacations ever. When we had an issue with our room, she went above and beyond to make sure we were taken care of. Her warmth, professionalism and genuine desire to help is what sets her apart from many of her peers in the industry. Giovanne was also fantastic and consistently made us feel welcome. At breakfast, Petrona was wonderful, friendly, attentive and always smiling. Irene at the beach bar provided great service and helped make our days on the beach even more enjoyable. And a huge thank you to Robert and Nathaniel, who took care of us on the beach every day. The fact that so many staff members stood out to us says a lot about the culture at West Bay Club. We came for the beautiful location, but the people are what made the experience truly special. We’d happily return and would definitely recommend West Bay Club to anyone visiting Turks & Caicos.

Let’s just say that this hotel was beyond our expectations, from the accommodations to the people. We were greeted upon arrival by Roshana. She was exceptional throughout our stay. Our needs were met by everyone we encountered. Yatiko and James were amazing at making us feel acknowledge every morning. We also had the pleasure of meeting Irene at the bar, she was an absolute joy. She made the best shrimp tacos on the island. My husband and I also want to point out that we got the best in room massage from Sugey and Cindy. They were highly experienced and a joy to talk to. Last but not least, Justin made sure that we had a great time at the beach by making our lounge chairs nice and comfortable with his beach towels. We are definitely coming back to this hotel, as compared to other properties we visited in the area, this one had the best relaxed atmosphere and great employees. Thank you West Bay Club for hiring quality people and providing us with a stress free hotel experience.

had great experience from checking in to checking out its great hotel kept very clean staff friendly and attentive to all your needs especially two front desk girls Roshana, Lloydeka and Shenika are the best of the best took great care of all our needs property is super clean well maintained all modern amenities and its much quieter and relaxing will be back again

My friend and I stayed here for 4 nights and it was such a great experience. From the get go, everyone was extremely friendly and accommodating. The whole staff was helpful and we loved chit chatting with them. Irene, Roshana, Gio, and ALL the staff (I’m sorry I don’t remember everyone’s names!) were the sweetest people. The hotel offered free sailboat rides, floaties, kayaks, etc., which saved us a lot of money. Honestly, the hotel was beautiful but the kindness of the staff was what really made our experience. I would definitely recommend booking here!

Great hotel with so many activities included. Loved the sail boat. Loved Irene at the restaurant, everyone was so sweet