The West Bay Club

We just returned from a 10 day stay at the West Bay Club. We have stayed there every year for the past 7 years it has become like a second home to us. The grounds and rooms are immaculate and on the best part of Grace Bay. The staff are great and they will go out of their way to help in anyway they can. My husband hurt his back one day and Kizzy put us in contact with the hotel doctor and he was great. Mala the massage therapist was great and was also able to help with some reflexology. Being in the health and fitness industry I can say she really knows her stuff. My husband was celebrating his birthday while we were there and Kizzy and Kathy remembered it. It's those little things that make WBC feel like an old friend. I know I will forget someone but the beach guys and the restaurant staff are wonderful as well. Sean, Craig, Wildy, William, Charles and Jeffrey are all a lot of fun and always have a smile on their face. From setting up your chair to paddle board and hobbit cat instruction these guys are the best. Paula at the beach bar is amazing and a real great addition this year to the WBC. Rose, Yonie, Bernardo and Katiusca are all amazing too you guys always make us laugh.

My family, friends and I celebrated my 50th birthday here. Upon arrival we were greeted with welcome drinks and a very pleasant staff. The accommodations were amazing. The grounds were manicured and very well maintained. There were pink flamingos walking around the property...quiet picturesque. We had a 2 bedroom suite with a partial view of the beach, modern and nicely decorated. We had a full kitchen and it was stocked with all necessary appliances, dishes and cutlery. There also was a washer/dryer in the suite. For my birthday, they gave me a delicious chocolate cake. I'm not sure but I don't think my sister or friends arranged for that...it was very nice touch. Breakfast there was good and was included in our package, however the buffet could have included a little more variety. The only thing that I didn't care for was that my poor cousin's flight into Florida kept getting cancelled because of hurricane Matthew and she had to stay an extra night and it was VERY expensive. I would have thought that given the circumstances, they would have given her a discount for the extra night (and considering that our group stayed there for 6 days/5 nights and paid close to $5K for our stay).

My wife has always wanted to visit Turks & Caicos.So we -along with 4 couples - splurged and made the trip. From the moment we set foot on the property, we received royal treatment. I am not sure how to spell Katuisca's name, but I sure hope she gets the recognition that's due. She assured me I would have a great room & view, and she was not lying...it was amazing. She was also always available to answer questions and give recommendations. Then there was Sonny and my main man Charles...they took customer service to another level. Being a former professional football player, I have been treated well at many establishments but these guys take the cake. Property is small but worth every cent. Beach is beautiful at the resort- soft white sand, clear and sparkling water - perfect for snorkeling, paddle boarding or just soaking up the sun or spotting sting rays!! Can't miss at West Bay Club!

This is a beautiful property at the far end of Grace Bay. It's quiet, relaxing and simply perfect in terms of the hotel itself. We were upgraded to a luxury oceanfront suite and let me say, it was the most beautiful, wonderful, amazing room we have ever had, anywhere on earth. And we travel a lot. And we go to some beautiful places, so this is not a statement I make lightly. The suite was mind-blowing and we enjoyed every minute of our 8-night stay. The pool, the beach, the views from everywhere - stunning. We swam in the pool at all hours (they never close it) and we swam in the ocean at midnight with a full moon and a sky full of stars. The sand is like talc - pure, powdery white. You get a lounge chair or a cabana and relax like you've never relaxed before. This was our second visit here and we will come back again and we will return once more to WBC. Where they suffer is FOOD. The food options are limited, VERY expensive and not good at all. Food service (other than the included breakfast) was very poor. If you have a car and can get off the property, this not a problem. You can shop at the Graceway stores (there's one just up the road, maybe a 5 minute drive) and save time and $$ by making simple meals (and cocktails!) in your room, which we did a lot and enjoyed tremendously. And the restaurants on the island are fantastic, so there's so much to choose from when you want a prepared meal. Mr. Grouper's is our personal favorite. However, if you do not have your own car, you are limited to this property and a few others within walking distance. I recommend "Somewhere" at Coral Gardens which is a 10 minute beach walk to your right as you exit the WBC. Also head there for happy hour and to see the sunset from their tri-level bar and restaurant. You can tell the food options are poor when you can go to any Grace Bay property and see tons of people eating meals at all times of the day - but at WBC, the restaurants are always deserted and the guests actually make jokes about how bad the offerings are. "You only eat here once!" is heard often. Drinks at WBC are extremely over-priced for what you get. Nearby options are better. Or, make your own! The kitchens and kitchenettes in the rooms are excellent! We had a blender and made fantastic rum cocktails ourselves. Fun and much cheaper!!! Again, let me say that this is a fantastic property and we cannot wait to return - but if you won't have a car, consider the food limitations... and know that taxis are expensive here. -------------------------------------------------------------------------------- WBC managers: PLEASE bring back Joseph and Wolfgang (I know they are at Grace Bay Resort) and get some help with menus and pricing. Also the menus on your website are NOT correct!!! We were so sad to see the few menu items we loved (which are still on the online menus) are no longer actually available (prawns in the coconut shells were my favorite). And the most unique dining experience we've ever had (at Stix) is now gone. Stix menu was SO good and the entire idea was so special - the replacement serves identical food as Noodles (what's the point of that?) and no one is eating there for a reason. If you can address the food issues, this place would be a property guests would NEVER leave!!!

Upon arrival to WBC, we were greeted by the lovely Cathy up front. She's such a gem. Welcoming, happy, and so calming to haggard travelers. We've been to WBC four times and she remembered us which is so nice! She showed us to our beautiful second floor studio and vacation officially began. Our stay was amazing. Charles at the beach...he remembers us each year. He's so welcoming and willing to do whatever is needed to help us out. In the mornings, we had breakfast there at the resort. Kayonn, one of the waitresses...WOW! That woman is amazing! She remembered each day what we took to drink, kept things running smoothly, and always greeted us with a smile! Sunday was her day off and it was very apparent. She keeps things running smoothly and makes everyone feel welcome. Junior and Jonnie are such hard workers too. They've really gained in their confidence and are such hard workers! Management at West Bay Club must be doing something right because when you can keep high quality help, year after year, it says a lot about the leadership at WBC. They probably don't get recognized enough for all they do for West Bay Club, but let me tell you, the staff portrays their leadership well. Things to know about WBC: The beach is the best you'll ever see. The water is crystal clear and the perfect temperature. If you're looking for a party scene, this isn't it. It is quiet, peaceful, and relaxing. The pool is a great way to end the day. Shaded in the afternoon, it is a great place to relax after a long day in the sun. Breakfast isn't great, but we couldn't complain. They used to have fresh bakery muffins and fresh honey (comb and all) but those two things were missing this year. The fruit was great and so were the English Muffins. That was good enough for us. :) You definitely don't HAVE to rent a car at WBC but plan to spend some money on cab fare if you don't. Cabs run anywhere from $20-$40 depending on how far you want to go. We rented an econo car for the whole week for $275 and that was definitely cheaper than a cab since we like to go somewhere different for dinner each night. The resort is clean, on the best beach in provo, and has the best staff of anywhere we've ever been. Bottom line: My husband and I used to say we'd never travel somewhere twice. After finding WBC, we've never gone anywhere else. That says a LOT.