The West Bay Club

We have to give a shoutout to Irene, our bartender down at the beach! She started out as our bartender and somehow became one of our girls by the end of the trip haha! 💕 My daughter and I wanted to do the TikTok trend where you “drink the colors of the rainbow,” so we told Irene about it and she was so excited to make all the drinks for us. She made it so much fun! 🌈🍹 We also spent some time talking with her one day at the beach and got to know each other a little more. She told us about her family, and you could just tell how much she loves being a mom and wife. She works SO hard but still manages to make everyone around her feel welcome and have a good time. Irene was seriously one of our favorite parts of the trip. We absolutely loved her, and we’re already hoping to see her again next year! We even had to get a picture with her before we left. 🥹 Thank you for making our beach days even more fun, Irene! We love you! 🫶🏻🌴

This was our 3rd time staying at West Bay Club and we LOVE it! My family and I can’t wait to come back each year! 🥹 All of the staff were so sweet and helpful, but we especially want to shout out Roshana at the front desk! She was SO sweet, fun, and genuinely made us feel welcome the whole time. We originally got a first-floor room and really wanted to be higher up like we had been in previous years so we could see the ocean and beach. The staff was so helpful in getting our room upgraded, and we really appreciated them making that happen for us! Roshana also went above and beyond on our last day. My sister and I really wanted to ride the jet skis at Blue Haven Marina before our flight, and she called multiple times that morning to get us the earliest appointment possible. She even helped arrange a taxi for us. When we got back, she wanted to hear all about it and see our pictures! She was seriously the sweetest and made us feel like she genuinely cared about us having the best trip. We loved getting to know her and can’t wait to see her again next year! 😊 Thank you, Roshana!! 💕

We had a wonderful stay!! Thank you for making our time in Turks and Caicos magical.

We had a fantastic stay at West Bay Club and would highly recommend it. The property, beach and location are beautiful, but what really stood out was the exceptional service from the staff. A special thank you to Roshana at the front desk, who was an absolute gem. She nailed it from the moment we arrived which set the tone for one of our best vacations ever. When we had an issue with our room, she went above and beyond to make sure we were taken care of. Her warmth, professionalism and genuine desire to help is what sets her apart from many of her peers in the industry. Giovanne was also fantastic and consistently made us feel welcome. At breakfast, Petrona was wonderful, friendly, attentive and always smiling. Irene at the beach bar provided great service and helped make our days on the beach even more enjoyable. And a huge thank you to Robert and Nathaniel, who took care of us on the beach every day. The fact that so many staff members stood out to us says a lot about the culture at West Bay Club. We came for the beautiful location, but the people are what made the experience truly special. We’d happily return and would definitely recommend West Bay Club to anyone visiting Turks & Caicos.

Let’s just say that this hotel was beyond our expectations, from the accommodations to the people. We were greeted upon arrival by Roshana. She was exceptional throughout our stay. Our needs were met by everyone we encountered. Yatiko and James were amazing at making us feel acknowledge every morning. We also had the pleasure of meeting Irene at the bar, she was an absolute joy. She made the best shrimp tacos on the island. My husband and I also want to point out that we got the best in room massage from Sugey and Cindy. They were highly experienced and a joy to talk to. Last but not least, Justin made sure that we had a great time at the beach by making our lounge chairs nice and comfortable with his beach towels. We are definitely coming back to this hotel, as compared to other properties we visited in the area, this one had the best relaxed atmosphere and great employees. Thank you West Bay Club for hiring quality people and providing us with a stress free hotel experience.