The West Bay Club

My husband surprised me with a trip to TCI - West Bay Club, and from the moment we arrived, our experience was nothing short of amazing! The BIGGEST thank you goes to ROSHANA, who truly made our vacation unforgettable. She took care of everything for us and made planning effortless. She booked our jet skiing adventure, parasailing, private boat excursion, drone photo shoot, and even our in-room couples massage. Every excursion and experience was absolutely perfect. Beyond her professionalism, it was her genuine kindness, warm smile, and caring personality that stood out. She made us feel valued and welcomed throughout our entire stay. A special shout-out also goes to James at the Drift Bar. The drinks were outstanding, and his service was exceptional. Whether we were enjoying cocktails by the beach, ordering room service, or dining on the property, the food was consistently delicious. Everything we ordered exceeded our expectations. We would also like to thank Chea and Cindy for our in-room couple massage experience. They provided a relaxing and wonderful service that added another level of luxury to our vacation. Another huge thank you goes to Island Pleasant 3 Jewels & Ashley the private boat crew. What an incredible experience! The food, drinks, hospitality, and overall atmosphere were fantastic. My husband and I had an amazing time, and it was one of the highlights of our trip. A special thank you to Teeboo for our drone photo shoot. The experience was fun, professional, and gave us beautiful memories that we will treasure forever. Every member of the West Bay Club team helped make this trip special. The accommodations were beautiful, the beach was breathtaking, the food was excellent, and the service was top-notch from beginning to end. If you’re considering a stay at West Bay Club, don’t hesitate, you will not be disappointed. We are already looking forward to our next visit! Thank you, West Bay Club, for an unforgettable vacation and memories that will last a lifetime.

Don’t stay here , Timeshare nightmare! Our 7th trip to this beautiful island and the resort somehow ruined our 25th anniversary trip, stay was awful. I will start upon arriving, the room smelled moldy and old and the ice maker didn’t work nor did balcony door so I called down and they sent a maintenance worker to room when we wanted to rest after flight and before dinner but they couldn’t fix ice maker so just bought a bucket of ice for a 5 night stay then 3 hours of drilling to try get a door handle on balcony door, which never worked right and change of room not a option here since found out it’s timeshare property you are stuck with room they assign if you don’t like it! The bed was AWFUL we couldn’t sleep it was so lumpy and hard with old sheets , and bathroom was falling hazard you have to step up in shower and restroom very large tile steps , it was awful and I sent my diet restriction in arrival letter they said they could accommodate but nobody did upon arrival, food is same for lunch and dinner only few items to choose from and it’s all cooked under little tent area same sitting space for breakfast, lunch and dinner. We have always the people the island but nobody was friendly here , my husband would say thank you to waitress no reply , no good morning , you feel like you are bothering workers if need anything, cheap chairs in restaurant with sides peeling and metal exposed to cut legs, then our first day at the beach I had reservation for a cabana I filled out before arriving with time at beach and what we wanted to drink upon arrival at beach the attendant didn’t know anything about it and we had to wait 30 minutes for them to get ready, and as we looked or walked the beach it’s the Only Resort that doesn’t take seaweed in morning the resorts on both sides of us did but not West Bay Club , we quickly found out why the rooms were cheaper than other resorts on island, get what you pay for and I had to email management since nobody at the resort cared or even said hello , Giovanni was nice when checked in and when he saw us leaving he didn’t say a word because management called me night before to apologize for our issues and them not reading notes on diet restriction, but our stay was ruined by not being able to sleep and poor quality of food . Old furniture and kitchen, another guest at beach said the photos were deceiving on website, I said I can’t believe how rude the staff is ! Stay Nextdoor at Wymara or the new Andez I’m sure there was mold because we were sick when in room could only breathe when in the heat outside so we ended our trip early because of getting sick in the room and they say they have 2 restaurants but it’s all same menu cooked under little tent , the lights went out and no generator on site ! Even though Grace bay club and point Grace own this resort also you are not allowed to use them! We have never had these issues our last 7 visits to island , I was shocked by how rude the workers were no charm here ! Didn’t think anything could make me feel sad at Grace bay but they ruined anniversary trip to where we just came home early

My family had the best week here! The views from the suite were unbelievable and the entire resort is so beautiful and well taken care of. Roshana was so kind and gave us the best recommendations and even booked some of our activities. The whole week here was perfect, we are eager to come back and stay again!

Wonderful week at this hotel with my family. Everyone is helpful and friendly. Shout out to roshana who answered all our questions and provided great recommendations. We will be back!

Excellent service especially from Roshana at the front desk. So helpful and friendly. She helped make our stay at the resort even more enjoyable!