Windsong Resort

Absolutely amazing staff, property, and food. I can’t rate it any higher. Only issue I could see is construction a few hundred yards away, mostly complete, but it was quiet for spring break week.

We recently stayed at Windsong Resort and had a mixed, but overall positive experience. From the moment we arrived, we were greeted with rum punch and a cool damp towel, which was a great touch after traveling. The front desk and concierge staff were helpful, friendly, and set a strong first impression. The room itself was excellent. Very clean and well equipped with a full kitchen, washer and dryer, dishwasher, iron, and safe. We had an ocean view balcony, which was a big plus. Housekeeping did a great job with daily cleaning and turndown service, which we appreciated. The pool situation was a bit misleading. The resort advertises two pools, but one is essentially dedicated to the swim-out units and not really usable unless you’re staying in one of those four rooms. The main pool is on the smaller side and wasn’t heated during our stay, which made it less enjoyable. That said, there was plenty of seating available around the pool. The beach is smaller but very nice and not overcrowded. If you want a cabana, you need to get out early to secure one. The reef is right there, which is a big advantage, but they do charge for snorkel equipment, so it’s worth bringing your own if you have it. Beach service was noticeably better than pool service. The gentleman setting up chairs was very friendly, but the staff handling life vests and water equipment came across as rude. Service overall was inconsistent. Some staff members, like the breakfast hostess and waiter, were warm and welcoming, while others felt less engaged. Dining was probably the biggest disappointment. We tried Caribbean night and found it overpriced for the quality. In general, lunch and dinner options were underwhelming, especially considering the cost. We’d strongly recommend leaving the resort for meals or picking up groceries if you can. Overall, we would return, but with adjusted expectations. Windsong is a solid 4-star resort, not a 5-star. With improvements to food quality, consistency in service, and adding or upgrading pool options, it could get there.

This was our first time to Turks and Caicos so we selected Windsong Resort based upon the good reviews that it received. Windsong is a great choice if you’re looking for a quieter, more low-key escape rather than a high-energy, activity-packed resort. The atmosphere is calm and relaxed with no loud music blasting during the day, which makes it ideal for unwinding. The property itself is on the smaller side, and so is the beach. There’s only one row of chairs and umbrellas on the beach along with a some cabanas mixed in helping keep the beach relaxing and calm. But if you'd like a chair on the beach, you'll need to get there early to pick a spot. If you enjoy snorkeling and you have your own gear definitely bring it. The resort does rent snorkel gear but we found it helpful to bring our own since they cannot provide equipment if there was a red flag, understandbly. We also brought a float which was helpful with snorkeling. The Bight Reef (Coral Gardens) is right in front of the resort and is a must if you want to see colorful fish, turtle, stingrays, and coral. We even saw a lobster 🦞. Rooms are well-equipped, featuring a washer/dryer and a convenient kitchenette with a fridge, freezer, dishwasher, microwave, keurig, and a personal sized blender. Building 4 is the newest and stands out with updated finishes and really nice decor. Some of the rooms even have swim-up access, which adds a fun touch. One standout feature in the rooms is the shower—it includes multiple settings like an overhead rain shower, waterfall, body jets, and a handheld wand, which feels a bit spa-like. The pool is also on the smaller side but is well-maintained, with cabanas and umbrellas available. In addition to the main pool there is also a hot tub and the pool by the swim up rooms, although that pool is very small and seems more for the use of the swim up rooms. Service touches were appreciated. My husband and I were celebrating our 30th anniversary. The resort left us a note with a complementary bottle of champagne waiting for us upon arrival. They also decorated our room with balloons. Our package came with a continental breakfast. The continental breakfast is somewhat limited, but they allow you take a credit to use towards other items on the breakfast menu, which helps. There are multiple dining options on site including several oceanfront dining options. Dune was by far our favorite. As the name suggests it sits on top of the Dunes. They have these private dining spaces with ocean views that add to the intimate feeling. The resort sits outside of the busy area of the island. While there are a few restaurants that you can walk to outside of the resort (or ride to using one of the complementary bicycles), we chose to take a taxi into the shopping area which was a 5 minute car ride. The concierge was always extremely helpful whenever we needed to get a taxi. A taxi to the main shopping area runs about $16 for 2 people. Overall, Windsong is best suited for travelers who value quiet, comfort, and a more intimate setting over a busy resort scene.

This is our first trip to T+C and the island's waters are incomparable and quite inviting. That must be the primary reason for the popularity of the island as we found much to be mostly dissatisfied. The housekeeping staff was superb and friendly and efficient, but the restaurants, none of which are covered or usable in inclement weather, were mostly unresponsive and indifferent to basic levels of service. In over 40 years of 4- and 5-star travel throughout the world, we've never experienced such consistently poor service. They were essentially unfunctional unless one has tolerance for being ignored throughout every meal, at least until the check is presented and one is incorrectly and obviously overcharged for a meal that should have been mostly comped at their nicest venue. Except for restaurant issues, the resort was pleasant but, for us, we would never consider returning, under any circumstances. I feel strongly that my 3-star rating is very generous, but it is a nice resort. Be forewarned...

I cannot give enough stars for this resort! The location is perfect. The suite was amazing. They thought of everything. In the bathroom, there were plenty of hooks and towels, a double sink, rain and hand-held showers and bathrobes/slippers to use. The bed was comfortable, lots of closet and drawer space, and a big double sliding door for privacy. The living area had a huge TV and a balcony that was large and comfortably furnished overlooking the pool and ocean. The kitchen was well equipped and even had a washer/dryer. The refrigerator/freezer had a separate drawer with ice (no need to go find any) and a bottle of chilled wine upon our arrival. The grounds are immaculately maintained and every morning the staff puts towels on every chair which there are many of both around the pool and on the beach. Breakfast is included and there are several choices of where to enjoy that, one of which was on the roof overlooking the ocean. The service was wonderful...full of kind, proactive, positive employees who made us feel welcome and well cared for.