Windsong Resort

Windsong has a lot going for it, and honestly, we had a really good time here. The rooms are excellent — spacious, comfortable, well-appointed. The property is beautiful, the vibe is relaxed and easygoing, the beach access is great, and the multiple pools plus water sports give it a genuine resort feel. This is a legitimately nice place to stay. The staff, while inconsistent depending on who you get, generally work hard and are kind. The location is fantastic. As a place to decompress and enjoy a vacation, Windsong delivers. So why four stars instead of five? The food. The dining here was the worst hotel food we’ve had — possibly ever. Poor quality, poorly executed, and priced like it’s something it is definitely not! . What makes it genuinely frustrating is that there are excellent restaurants nearby at the exact same price point. We found ourselves wishing we could eat anywhere else, every single meal. For a resort charging what Windsong charges, that’s simply unacceptable. There’s also a mild nickel-and-dime quality to the place — things that feel like they should be included come with extra charges …and our unit had a washing machine but no dryer, which is an annoying oversight for families or longer stays. But I want to be clear: we enjoyed this trip. The property itself is beautiful, the rooms are great, and the overall experience is positive. Windsong is one solid dining program away from being a five-star resort. Until they fix that, eat off-site for every meal without exception (mind the taxi fares but worth it in this context ) , and you’ll have a great time.

My husband, adult daughter and I stayed at the Windsong the first week of February and had a really wonderful time! I booked the Windsong because I wanted to snorkel off the beach, and although the water was unusually rough due to the bad East Coast weather, I still saw beautifully colored fish and an adorable sea turtle just steps away from shore. (And the water was still that gorgeous shade of blue, even when rough!) Nerlie at the front desk put us in an amazing oceanfront room where my daughter ended up having her own bedroom instead of just the pull-out couch, and the spacious accommodations were very nice! Ruth at the concierge desk was so helpful in booking our dinner reservations onsite and taxis to offsite restaurants and the airport. The entire staff at each part of the resort (front desk, pool, housekeeping, restaurants etc.), was very friendly. When we were there, the rooftop restaurant just opened and food was delicious! And although other reviews said the food at Jojos was so-so, we enjoyed everything we ordered. It was nice having the continental breakfast included with an option to add eggs. There were plenty of chairs although I did get up early to reserve some under the shaded area.

Extremely Disappointing Stay — Poor Service and Not Worth the Price. Couples looking for a relaxing vacation, look elsewhere - you have been warned!!! Wife was extremely upset and mad for a vacation! Our stay at Windsong Resort was incredibly underwhelming and frustrating. The room itself was fine — nothing spectacular, but acceptable. However, we had multiple issues: the shower water was consistently cold, and there was a strange odor coming from the toilet area that made the bathroom unpleasant. The biggest problem, though, was the service — particularly the dining staff. It was, without exaggeration, some of the worst service I’ve experienced at a resort in this price range. At breakfast, we were not greeted, acknowledged, or seated. Staff walked past us repeatedly without so much as eye contact. When we finally tried to clarify our bill after waiting over 30 minutes for a receipt that was never provided, one female staff member (wearing a black cap) responded in an extremely rude and confrontational manner and actually raised her voice at us. Completely unprofessional and unacceptable. We were also directed to sit by the bathroom area despite multiple open tables near the bar and main dining area, which made the experience even more unpleasant. The food quality did not make up for the service issues — it was mediocre at best and certainly not reflective of the resort pricing. Location-wise, Windsong is also not ideal. It’s not near the main Grace Bay town area, so you’ll need transportation if you want to explore restaurants or shops. We dined at other nearby resorts during our trip and experienced significantly better service and overall hospitality. This hotel uses immigrants from nearby islands and have zero clue about service or hospitality. Nearby hotels have dedicated staff from civilized countries with incredible service. I would strongly recommend considering other properties in Grace Bay — especially resorts like Grace Bay Club or other higher-end options — even if it means paying more. The difference in service and overall experience is worth it. Unfortunately, we would not return to Windsong and would not recommend it to others expecting true resort-level hospitality.

Tried the new restaurant Pelago at the Windsong and it was phenomenal! We had the pre fixe 3 course menu and we had caicos lobster ceviche for an appetizer (as much lobster as a standard main course) and the roast beef and roasted sea bream, both tastefully presentented and delicious. The atmosphere is amazing, clean and intimate, cant wait to come back in the day for breakfast to see the amazing water views! Our server, Carmen was AMAZING! Some of the best service we've had on island- incredibly sweet kind and attentive. Even if the food wasn't outstanding we would come back just for Carmen!

The beach was pretty nonexistent so for half of the days there were no lounge chairs available on the sand. A relatively small area with limited lounge chairs was available on the land. Check nearby resorts as their beaches are lovely. Fire alarms went off 3 mornings @ 7:30 during our 6 night stay. Many of the employees were very gracious and helpful (Travis) but others were dismissive. We were passed over by the person checking us in who decided to also check in another couple who arrived after us—she told us she was “multitasking” . The gym offered the basics. Junior suite was nice.