Windsong Resort

We just returned from a week at the Windsong Resort in the Beachfront Building (Bldg 4) and it was a wonderful experience. The Junior Beachfront Suite was perfect and daily housekeeping and turndown service were great. We were able to get chairs with either an umbrella or a cabana cover on the beach each day and it was such a benefit to have fresh towels and water available nearby. The onsite snorkeling at the reef was a trip highlight! The staff is always busy and available to assist. Getting taxis for other dinner locations was a breeze. Everything was immaculate on the property and it made for a truly relaxing vacation! Highly recommended.

Overall, we had a good stay and enjoyed our time here. Most of the staff was friendly and welcoming, and the property still has a lot to offer. That said, this visit didn't quite live up to the exceptional experience we had during our previous stay. Our room, as well as some of the older buildings, could benefit from some updating and improved maintenance. One issue we encountered was yellow water in the second bedroom. Maintenance initially ran the water for several minutes and assured us the issue was resolved, but the yellow water returned the following day. The water heater was eventually replaced, which seemed to resolve the problem, though we feel that would have been the more appropriate solution from the start. Despite these issues, we still left with great memories and appreciate the hospitality we received. However, given the price of the stay, we expected the overall experience to be more in line with the outstanding standard we remembered from our last visit.

Thank you for making this short getaway so special. We truly enjoyed every moment of our stay. Your beautiful hotel, exceptional service, and warm hospitality made our trip unforgettable. The hotel was spotless, and every member of the staff went above and beyond to make us feel welcome. We highly recommend this hotel to anyone planning a future visit. Overall, the people of Turks are incredibly kind, welcoming, and hospitable. Thank you for such a wonderful experience—we can’t wait to come back!

My family and I went here for a vacation and to celebrate my wife’s birthday. Overall, this was a wonderful location. The location is right on the beach and you were literally steps away from the water. Also, Snorkeling right in front of the hotel where is a very nice reef is phenomenal. We all went out several times during our visit and snorkeled out there. Snorkeling Equipment is complementary at this hotel, as well as as complementary paddle boards and kayaks, which is wonderful. The staff were very nice and accommodating. Overall, I felt very welcome and the staff was very nice. Food on site was very good. There are different restaurants that accommodate different palates and price ranges. Dining at the dune restaurant, which is right on the beach and the rooftop restaurant at the Pelago are phenomenal. Beautiful views and beautiful experience. Overall food quality was very good to excellent. Service was very good, but it was probably the one thing that could’ve been a little bit better. Service was not bad but while at the pool or in the cabana relaxing, it was sort of a challenge to get someone to come and help you with any food or beverage choices. It could been because they were busy though. Overall, Turks and Caicos is beautiful and the water is clear. We did do some excursions in the area as well. The surrounding area itself is not as luxurious as the resorts and things overall can be expensive so be prepared financially.

The property is beautiful. The ocean reef is amazing. However, the service is absolutely terrible. The staff seems annoyed that you are there. The service is so slow and everyone is so rude! Spend the extra money and go to the Ritz.