Windsong Resort

Just returned from one week stay at WindsongTCI. Our bungalow was very clean. It was really close to beach. Kitchen was very helpful as eating out in TCI is extremely expensive. Took shuttle to grocery store for a couple of easy meals. There are really only 3 restaurants on site, a coffee bar and a quick breakfast. Breakfast included which was very good. Dining felt limited, but most of the food we had was tasty. A cocktail costs $18 US, for us that was pricy. We did go off site a couple of times. Right next door is Somewhere Cafe, which was great. Pelago on site had excellent food quality and fantastic ambience. The majority of staff we encountered did their job but were very unfriendly. Only 2 servers (Alicia and Damnialee) were kind and stood out as far as service goes. Butlers (Gerry, Travis, Raheem) were great as well. They helped us book a boat tour (excellent) and photography sessions with ease. The staff work hard, and I don’t like being critical. But honestly, we were disappointed with the level of service we are normally accustomed to. We tipped what we could- 10% on top of the automatic 10% service fee added to each bill but got the feeling they wanted more or just weren’t happy? Something felt off, but we didn’t say anything. The beach is beautiful, and we got what we came for.. snorkelling was so convenient and lots to see at the reef. It was our first time snorkelling, our kids 10, 14 and us we really enjoyed this activity 3-4 times. A few other water sports and pool were fine. Windsong is a more quiet resort. Overall, TCI is beautiful of course, it just comes with a bigger price tag than we’re used to.

Let me start by saying that the hotel its self is very nice, clean and the beach is amazing. The rooms are large and spacious. Front desk, housekeeping, and the spa are top notch. Where it falls extremely short is the restaurants. Breakfast at the pool restaurant,Jojo's, took 1.5 hours to get our food. My kids had several meltdowns while we waited for our omelets - thats right 1.5 hours for omelets. Oh and im 6 months pregnant with the appetite of an Elephant. The other food we tried was ok at best. Rooftop bar was the same, slow and mediocre service. We went for brunch for my husband's birthday, the waitress seemed annoyed to serve us, messed up my husband's order and when I told her it was his bday- she said "oh ok". If we ever come back I would eat all my meals off the resort- such a shame.

We had a fantastic stay at Windsong last week. Received a warm welcome by Nerlie and Raheem with a cold towel and a rum punch before a quick grounds tour. They were quick to provide assistance with a smile when we had a question or request. We enjoyed our breakfast at Jojo's and dinner on the rooftop at Pelogo and esoaked in the gorgeous views. Our room was spacious and well appointed. We chose Windsong due to the snorkling right off shore. We would love to go back and would definitely choose Windsong again!

Pros: The beach is beautiful with no seaweed. Water was clear and warm. The resort offered kayak’s and snorkel / mask to use which was nice. Resort was very clean and food decent but restaurant options are limited. No issues getting chairs / umbrellas at the beach or pool. Cons: Our room had a patio but did not have chairs or table. We requested some after checking in and was denied. Front desk said to use the chairs from inside the room. They then texted me and asked to not use the inside chairs which was tic tak. We purchased the breakfast option and found out it that included a limited selection and if you wanted eggs for instance, it would be an additional charge, usually $6 more on average. We always paid the difference in cash but when checking out, multiple charges appeared as incidentals which they fought me. The waiters would charge the amount to our room and pocketed the cash as an extra tip. There were multiple instances where charges appeared against our room when we paid cash the entire time. Not cool. Will not be returning.

We came here for our honeymoon. From the time we arrived we were extremely impressed with staff and facility. We arrived a few hours early and they still immediately got us a room and it had the sweetest decor to celebrate our honeymoon. The beach was never packed with people making it so relaxing and fun for us. The staff greeted us every time they say us with smiles and conversations. The food was so good and drinks were phenomenal. Samuel makes the best drinks and Alesia (spelling?) really brought so many smiles to our face with their customer service and by the time we left the staff were more like friends. We even had the absolute pleasure of meeting Jim (developer/owner) which helped us understand why this resort was so wonderful. He was so friendly and kind and we loved chatting with him. We left half way through our trip for a stay at Alexandria Resort (all inclusive) because we wanted to see the difference between the resorts as we have never done an all inclusive. Long story short we left Alexandria after dealing with not having a room for HOURS past check-in time, being covered in baby spiders during our only meal we had there and the staff made us extremely uncomfortable. We took a significant financial hit and left Alexandria and went back to Windsong so our honeymoon was not ruined by the resort (Alexandria). There is not enough good things we can say about Windsong. They truly made our honeymoon amazing and I cannot wait to go back one day. Thank you to everyone at Windsong for giving us the experience of a lifetime.