Desire Pearl Resort & Spa

Pearl review May 2026 Well, we just got back from Desire Pearl after another great vacation. Before I get into anything else, the staff are what makes this place so great. I have to give a huge shoutout to the following people, who go that extra distance to ensure our trip is fantastic. First and foremost, The beautiful Gabi our server from the pool bar. Her smile can light up any room, and she works so hard. She is so versatile; she works the pool bar, can hostess in Suki, works the coffee bar, in the morning, etc. My wife and I look forward to seeing her every time we go. Also at the pool, Yolanda. She also works the coffee bar, and hustles so fast to get you your order. Kia at the pool, she just doesn’t age. Still young and beautiful, full of energy, no idea where she gets it from, and can out dance anyone there. Again, a very versatile employee. A great playmaker, but she can entertain at the night shows, and makes everyone there feel very special. Hopefully Kia, they take my suggestion for the extra volleyball net on the bushes serious. Our Butlers, Hector and Irving. Hard working and very dedicated. So happy they are there every time we check in. The pool guys are the hardest working guys in the resort. Victor, Miguel, and Antonio, work like crazy to get you a nice lounger, and a fresh clean towel. Thank them often, they deserve it. One great person who deserves some recognition is Eme. He was our server during the Cinco De Mayo dinner. He worked so hard and is always so friendly. The Melange bar is a great place to gather, see the shows and get a great drink. There are some bartenders that need a shoutout from there. Cob, very experienced and friendly, Luis, steadfast and again experienced. Claudia, a million-watt smile, hard working and so very friendly. Jorge from the Hot Tub bar is also very helpful at giving us great service. Thanks Jorge Aphrodite has some very hard-working staff as well. May, the hostess has a great smile to great you with every morning. Ray from there plus other spots is friendly and one of our favorite dining servers. Ok, now the resort. The weather was fantastic, a little rain, but that Mexico, expect it and you won’t be disappointed. The pool was warm and inviting, there was a day with lots of little black floaties, but that could be stuff from the beach blowing up. The food is always great here. Suki is the best, but don’t count out Aphrodite for dinner. They produce so many great meals, always consider them as a go to for a great meal. Aphrodite: One day they cooked sea bass on the grill outside of Aphrodite. That was the BEST tasting fish I have ever had. The breakfast buffet has improved we think over last year. They are cooking more outside which is a real treat. The rest is easy. Super fast check-in, grounds are always well maintained. The hot-tub is sometimes cool and sometimes hot. The renovations are great. Looking forward to what else they have in store for us. Please remember to tip the staff. They deserve it!! See you in a couple of months.

We’ve been to Pearl 16+ times. Always a great time & experience. Hotel Mgmt (David) & all Staff are fabulous! Many exceptional staff: May, Ediberto, Poot, Gabi, Victoria, Miguel, Hector, Irving, Saul, Yolanda, Servando, Cob, Eddy, Luis, Marleni, Manuela, Oliver, Monica, Javier, Jorge. Food was quite good 3/5 or 4/5 depending on where/when you ate. Pool management & cleanliness has gotten better, however, hot tub temperature & control is way off (often cooler than the main pool!). Outdoor entertainment area is great EXCEPT the reserved ‘bottle service’ reserved chairs (which largely remain empty). No excuse for this at a Public & Members Resort which is All Inclusive. The outdoor bar is well stocked & staffed. The members group, Premier, remains a disappointment. Once they get your money (membership), the promises & sale points (features, benefits) keep reducing. Overall, good trip and experience, looking for improvements next time!

We love coming to Desire Pearl two times a year. We relax, enjoy our time and we love seeing all the happy staff we have grown to love over the years. This visit we want to especially praise Selene in the spa for her skill with manicures. Belen and Dani in the Mansion restaurant are so good! May and Edilberto in Aphrodite are wonderful hosts. Chef Julio and Marlena make the best food and can provide any special requests. Servando is a ray of sunshine. Yolanda makes us smile! Maria of Housekeeping is so amazing. Javier makes the grounds beautiful. Hector and Amir are the best butlers and Victor, Miguel and Antonio run the pool so well. We hope you love it here as much as we do!

We had not been to Desire Pearl in several years but returned with a group of our friends last week. The staff could not have been nicer, more willing to please, or done more for us. Our butler's Irving and Hector had everything we asked taken care of so all we had to do was enjoy ourselves. Tables for 12 at dinner? No problem. Arranging transportation for 12 to the marina to go out on the yacht. Easy. We have been Premier Members since our first visit in 2013 and signed two new contracts since then but went in to the sales presentation assuming we would just get the $200 credit to put towards our massages. Chris & Kayla his manager put together a better package than what we already had that made sense for us to sign again. Wanted to say thank you to both of them for taking of something that came up while we were there that made us understand why we came back for our 13th trip combined between the two Desire resorts.

We’ve been vacationing at Desire Pearl Resort about 12 times over the past ten years, and while the experience has generally been enjoyable, our recent visit was a disappointment. Upon arrival, we approached the front reception desk and stood in front of Frank. Instead of greeting us, he barely acknowledged our presence before inviting us to sit. He then asked if this was our first visit, which was absurd considering we’d been there 12 times in 10 years. He should have known and thanked us for our loyalty. Frank was very unprofessional and somewhat lazy slouched in his "RECEPTION" chair. Frank then handed us off to the second phase of the check-in process, where we were seated with a female employee and offered the chance to schedule a membership meeting. We politely declined, as we’ve done every time in the past decade. Her response was dismissive, saying, “Oh, I guess you like paying full price.” I would have thought that as loyal guests who pay full price, we would appreciate a thank you gesture, perhaps a free massage or something...not a sarcastic response. Room service was also lacking. Water wasn’t stocked without asking, and shampoo and body wash were not replaced. I had to take them from the cleaning cart. The room never smelled fresh and clean; it smelled more like dirty mop water. The beach was not being maintained. They’d clearly given up on cleaning the sea grass from the shoreline. It smelled and you had to walk through 10 yards of stagnant sea grass to reach the ocean. We left the property every day to enjoy the beach in Puerto Morelos. One positive aspect of the trip was the continued excellent service provided by Victor, Miguel, Antonio, and Gabi around the pool. The new outdoor patio, stage, bar, and seating areas were a welcome addition. In my opinion, all entertainment should be held in this area, eliminating the need for the freezing cold nightclub. However, we also noticed that the group divided. A number of guests who sat outside for drinks or entertainment chose to stay outside, while others went into the nightclub. Overall, the lack of acknowledgment and appreciation for our years of loyalty, combined with the housekeeping issues and the neglected beach, make us unlikely to return to Desire Pearl Resort.