Desire Pearl Resort & Spa

We love coming to Desire Pearl two times a year. We relax, enjoy our time and we love seeing all the happy staff we have grown to love over the years. This visit we want to especially praise Selene in the spa for her skill with manicures. Belen and Dani in the Mansion restaurant are so good! May and Edilberto in Aphrodite are wonderful hosts. Chef Julio and Marlena make the best food and can provide any special requests. Servando is a ray of sunshine. Yolanda makes us smile! Maria of Housekeeping is so amazing. Javier makes the grounds beautiful. Hector and Amir are the best butlers and Victor, Miguel and Antonio run the pool so well. We hope you love it here as much as we do!

We had not been to Desire Pearl in several years but returned with a group of our friends last week. The staff could not have been nicer, more willing to please, or done more for us. Our butler's Irving and Hector had everything we asked taken care of so all we had to do was enjoy ourselves. Tables for 12 at dinner? No problem. Arranging transportation for 12 to the marina to go out on the yacht. Easy. We have been Premier Members since our first visit in 2013 and signed two new contracts since then but went in to the sales presentation assuming we would just get the $200 credit to put towards our massages. Chris & Kayla his manager put together a better package than what we already had that made sense for us to sign again. Wanted to say thank you to both of them for taking of something that came up while we were there that made us understand why we came back for our 13th trip combined between the two Desire resorts.

We’ve been vacationing at Desire Pearl Resort about 12 times over the past ten years, and while the experience has generally been enjoyable, our recent visit was a disappointment. Upon arrival, we approached the front reception desk and stood in front of Frank. Instead of greeting us, he barely acknowledged our presence before inviting us to sit. He then asked if this was our first visit, which was absurd considering we’d been there 12 times in 10 years. He should have known and thanked us for our loyalty. Frank was very unprofessional and somewhat lazy slouched in his "RECEPTION" chair. Frank then handed us off to the second phase of the check-in process, where we were seated with a female employee and offered the chance to schedule a membership meeting. We politely declined, as we’ve done every time in the past decade. Her response was dismissive, saying, “Oh, I guess you like paying full price.” I would have thought that as loyal guests who pay full price, we would appreciate a thank you gesture, perhaps a free massage or something...not a sarcastic response. Room service was also lacking. Water wasn’t stocked without asking, and shampoo and body wash were not replaced. I had to take them from the cleaning cart. The room never smelled fresh and clean; it smelled more like dirty mop water. The beach was not being maintained. They’d clearly given up on cleaning the sea grass from the shoreline. It smelled and you had to walk through 10 yards of stagnant sea grass to reach the ocean. We left the property every day to enjoy the beach in Puerto Morelos. One positive aspect of the trip was the continued excellent service provided by Victor, Miguel, Antonio, and Gabi around the pool. The new outdoor patio, stage, bar, and seating areas were a welcome addition. In my opinion, all entertainment should be held in this area, eliminating the need for the freezing cold nightclub. However, we also noticed that the group divided. A number of guests who sat outside for drinks or entertainment chose to stay outside, while others went into the nightclub. Overall, the lack of acknowledgment and appreciation for our years of loyalty, combined with the housekeeping issues and the neglected beach, make us unlikely to return to Desire Pearl Resort.

We had another great time at Desire Pearl! The resort and staff were excellent! We love the new layout of the lobby and the lobby bar Melange! The food was delicious and everyone from the grounds crew to the managers speak to you everyday! I particularly want to call out for exceptional service our butler, Hector, our pool servers, Gabi and Yalonda, our all time favorite server at dinner, Gilberto at Pearl Restaraunt (Papi!) and last but not least, our favorite pool attendant, Miguel!! It’s so good seeing their smiling faces on our trips!! Can’t wait to return!!

Desire Pearl is a wonderful resort for couples to relax and have fun. The new lobby and Melange are stunning. The Melange is a perfect spot for a before or after dinner drink and to watch the shows. The restaurants are are great and have different themes for dinner All of the resort's staff are stellar. They're friendly, always asking if there's anything they can help you with and they're always positive and enjoy chatting with the guests. All in all, Pearl is a wonderful resort.