Garza Blanca Preserve Resort & Spa

I’d like to thank the hard workers at Garza Blanca. They are the ones who should be praised for making our vacation memorable. Starting with the hostesses especially Jessi, the waiters at Blancablue; Jose, Alvaro, Christian, and of course Maximo who never disappoints. The trolley drivers especially Angel who deserves a medal for kindness! The bartenders especially Ian for making the best margaritas. Housekeeping staff, and the Chefs who made delicious meals every day. Kiera and BonnieSue for always being there for us. We are grateful to all of you! Gracias.

I would not believe these reviews. This trip has made me question travelling anymore. There is no integrity anymore in the hospitality industry. This hotel is overbooked, the pools murky, the "preserve" non-existent and lack of ability to book the restaurants you'd like.."no available reservations". We did not receive the room we paid for. There is awful full-on CONSTRUCTION NOISE everywhere and noise and fumes from the road. When asking the reception to give me the room I booked, they first offer blank stares, then they offer you to move multiple times. They also offer to placate you with resort credits - how about crediting the difference between the room paid for and the room received. Being on the highway, with all that entails: fumes, noise, horns...I just know I am not going to relax. I would rather be at home.

The Garza Blanca in Puerto Vallarta has so many positives yet they can ruin your vacation with their on going beach construction project that literally rocks the beach front quite loudly all day long! Let me be clear that the property is lush and beautiful and the staff service is simply outstanding in the restaurants and at poolside. The servers were very friendly and helpful however be watchful about buying into the "all inclusive" dining ($155/person) especially if you have young children. There are 5 restaurants onsite but only 2 that allow kids under 16 years old (Bocados Steakhouse and Blanca Blue Mexican Restaurant). You cannot dine at the Japanese, Chinese or Italian restaurants with the all inclusive package if you have young kids. We were part of a wedding for two nights so it didn't affect us too badly as we only needed dining for 2 - 3 nights. Also, don't believe the need to "book early" for dinner reservations. There are plenty of tables available however I was duped into buying bottles of wine in order to ensure my dinner reservation at Bocados by the restaurant's assistant manager. She told me that she could only ensure us a table if we "pre purchased" 2 bottles of wine ($200). We were there for our first night and all of the online reservations were "sold out". When we arrived, only a few tables were filled and the restaurant never completely filled up. Your best bet is to reserve through the concierge or go to the reservation desk at the different locations in person. Don't trust the online reserve system or any special "buy ins" to get a table! For recreation there is a kayak tour that goes out every morning at 8AM from the beach with snorkeling and there are water aerobic classes at the pool. We opted to use the pool up at the towers (4 & 5) since the main pool near the beach was crowded and the construction noise was simply terrible and annoying. You can travel all around the grounds on their wooden trolley which is convenient and picks up at several stops on the grounds. There is also an exquisite carousel and gelato ice cream shop at the Terra Luna Gardens that we brought the kids to for a special treat. This is my first and last visit to the Garza Blanca as there were too many restrictions for families and to be quite honest, the owner Fernando Gonzalez Corona should pay more attention to these reviews and fix these issues to be more family friendly if you expect return visitors. Please don't send back a canned response!

Excellent, beautiful property! We stayed for a week with 5 people total (2 were teens) 1. This is a timeshare resort. They try to tell you it isnt, but it is. You can kindly decline the 75 minute presentation you're offered in exchange for a discount card. They question you & continue to try but I kindly said no every time. 2. Bring good quality full coverage water shoes for the beach. The beach is rocky & the water had big, sharp rocks as well as sea urchins under where you couldn't see. We were scuffed up a few times from the rocks. 3. They will call a taxi for you & will only wait a couple minutes at most to leave the resort. Don't be afraid to leave the resort & see the beauty & fun PV had to offer! We left every day & never felt unsafe. 4. We opted out of all inclusive because we wanted local food & for $155 per person per day the cost was a bit more than I wanted to spend. I booked through Costco so I did have resort credit (we used for beachside dinner) & free breakfast buffet (which was excellent!) With lots of great food selections. 5. They do have locals at the beach walking daily trying to sell you bracelets, hats, clothes etc. They take no easily for an answer. 6. To get around thr property they have trolley service that runs every 15 minutes. 7. We stayed in the junior panoramic suite. Most beautiful room I've every stayed in & it was huge. My teens asked if "were were rich" lol! 8. They have activities you can do everyday. We hiked the waterfall & loved it!! This place was immaculate, beautiful & friendly staff. We ordered room service one evening (i have a sesame allergy) & the woman on the phone triple checked what item I was eating & also changed the bun on the burgers my kids ordered from sesame to regular to accommodate for my allergy. The food arrived quickly & was very good! All inclusive good isn't always the best on some resorts but this one was fantastic! We also had the same server outside more than once & he was so personable & great!! He stayed & talked to us about any & everything. He was wonderful! Thank you Roberto Gallardo!! I will definitely recommend this place to anyone AND will definitely book another trip here!!

We had wonderful time at Garza Blanca. Accommodations and food were outstanding. But best of all was the service we received while there. Everyone was very accommodating, professional and went above and beyond. Of particular note: we had the privilege of having Butler service. Led by Roberto, he had a team including Filpe, Zuno, and Jose. We are so pleased with their service. They pampered us at every corner. They took care of every need we had no matter how small. WE could not be more excited to write this review! Try them, you won't be disappointed. We cannot wait to get back!