Garza Blanca Preserve Resort & Spa

A big thank you to all the amazing staff: Jose and Marcos our pool concierge, Ronnie, the dance instructor, Salvador our hiking guide and also winner of the best staff member! Also, I’m also grateful to the stretching instructors! We really appreciate how friendly and attentive you are! See you in January!

We had a great week with our family in PV. Our housekeep (Mariana Lima) was exceptional! Thank you for caring for us all week.

Had great hikes with Jose and Salvador. Jasmine and Tito were outstanding with paddle boarding and kayaking. Tony was amazing waiter at the beach. Food at all the restaurants was fantastic. We particularly loved eating at DAO.

We had visited GB many times before but never in December. Perfect time to visit with ideal temperatures and only one half day of light rain. Although now well over 12 years old the resort remains fresh and modern looking. The changes they have made to the beach area are looking good with additional breakwaters built. There is now more sand at the southern end of the beach and easier access. Staff continue to be exceptional - either Jorge at the reception baggage check to all of the amazing Butler team of Jose, Filipe, Nuno etc.

We are LUX members at Garza Blanca Resort & Spa with 28,000 points. We pay USD $15,000 every year in maintenance fees, which sets very high expectations for service, flexibility, and transparency. Unfortunately, the reality does not match what is sold. When trying to make a December reservation, we were informed that we must pay the following year’s maintenance fee in advance, yet we still do not receive the dates or unit level we request. Most recently, we were told that to secure access for 2027, we would need to pay USD $30,000 in advance—which raises serious questions about logic, fairness, and value. Even when requesting high-level mountain units, availability is consistently denied, despite our LUX status and point level. The “luxury” positioning feels more like premium pricing with standard access. The most frustrating part is the lack of accountability. We have not been able to find a single person who can truly resolve issues or take ownership. Staff are polite, but the response is always the same: “There’s nothing we can do.” For a resort that markets exclusivity and personalized service, this is a major operational gap. Garza Blanca is a beautiful property, but a luxury brand is defined by how it treats its most committed clients, not just by its views. At this level of financial commitment, members deserve clarity, consistency, and real benefits—not more upfront payments with fewer guarantees. At the moment, the value proposition does not align with the cost.