Garza Blanca Preserve Resort & Spa

We went to the Puerto vallarta location and it was amazing. I've been coming here for many years and have yet to be disappointed!! We stayed in hotel mousai north tower and it was absolutely wonderful. The maids always made sure to have a clean room and always left some nice sweet treats. The food was outstanding and I'd love to give a shoutout to Arianna at DOA. She was super friendly and made sure we had a wonderful dinner❤️ the rooftop service was excellent and always made sure I had a drink in my hand and that we were relaxed and enjoyed our time in the sun. Another big shoutout is our butlers Daniel and Humberto, they were amazing. They always checked up on us, made sure our reservations were set and went over and beyond to make sure we had a wonderful anniversary and an amazing stay!!! I'm hoping when we get back, we will have them service us. It was slow due to what happened a couple weeks ago but all the employees made sure it was a safe and secure place, the atmosphere was just beautiful everyday with all the greenery and mountains, and it was so nice and peaceful. I'm so happy I enjoyed my stay and I'm so excited to go back!!!

Amazing week!! Thanks Mario and Alexi

We stayed at the new tower (8) called the sanctuary. It was beautiful and the service was impecable. Our butler Carlos helped us with all our dinner reservations and was always available. The food was great everywhere but we really enjoyed Heroshi, and Tao. Also, the rooftop pool at the sanctuary was amazing. The other pools and the other rooftop pools needed a little maintenance. Would stay there again in a heartbeat.

The Resort has 3 different properties. The ones on the beach are older, hotel rooms, but they are convenient for accessing the beach and the main restaurant, (Blanca Blue or the Mexican Restaurant), which serves breakfast, lunch and dinner. The Pool is there too, and there is another small restaurant by the Pool for snacks or lunch. The other properties are on the other side of a public street. You can go there by walking (I do not recommend because this is a very busy street) or by the resort's trolley. The trolley goes around every 15-20 minutes, but depending on which building you are, you might have to wait for a 2nd trolley. This was a big inconvenience for us, because you waste a lot of time just for going to and from your room somewhere else (whether is the beach, the main pool, the main restaurant, or the Lobby). Some of these buildings have a panoramic view. The view is beautiful, but again, time consuming. The 3rd type of property is The Sanctuary hotel, which is their newest building. It is out of this world. You can go there using the trolley, and it is a new and high-end luxury hotel. This hotel is beautiful and amazing! From this hotel, everything is within your reach: The Rooftop pool (adults only), the restaurant on the basement floor (Hiroshi Japanese restaurant at night), the hot tub in your room's balcony, etc. The view is also beautiful. This resort has 2 options: all-inclusive and A la carte as far as food and drinks go. The resort is well-kept. However, the employees at the Lobby (administration are not pleasant and instead of listening to their clients' issues, they are first to come up with excuses, justifications, etc.. Wish they would train their administrative staff to listen more, rather than be on the defensive side. Maria who works there in the administration/main Lobby, came out as rude and insensitive to our needs, especially health hazard issues caused by others. Another thing that bothered us was that we were told by Maria at the Main Lobby that since we had booked our vacation through Costco, we were not their priority anymore. The people who booked their vacations directly with the Resort had their main attention and priority!!! On the other hand, the rest of the staff (restaurant hosts (Fatima for example), the waiters, the room service people, etc. were all extremely nice and hard-working.) We had a great experience with them. The Restaurants: Something that bothered us was that you must have reservations for each night for Dinner. No restaurant will accept you without reservations! And the curious thing is that even though we tried to reserve the restaurants since the 1st day we arrived there, they were all booked during any reasonable hours. The only openings for us were the late reservations, like 9pm for example. If you saw the restaurants, however, they all looked empty between 6-7 pm, but we were told they were fully booked. It was disappointing to find out that there was no restaurant that would accept you without reservation, like a buffet-style restaurant for dinner. Plus, another disappointment and time-consuming is that their restaurants are so scattered around the resort, that we had to call the Lobby to find our where these specific restaurants were located. During dinner time, the Trolleys were always full of people trying to get to their reservations, and we had to make the decision whether to wait for a 2nd trolley in 20 minutes or walk there. The streets are very steep if you decide to walk to places there. Another disappointment was that we were there with friends and the restaurants could not accommodate us together with our friends. They would put us in different corners of the room. Why go with a group if we could not eat together? Overall, I would not go back. Between the time-wasting trips to and from the room/beach/pools/restaurants, restaurant reservations and rude administrators, it is just not worth it. It is considered a luxury resort, so the pricing is a bit steep. However, not all the resort rooms are up to date and not all the rooms have beach view. Most of the rooms are up on a hill. Eating late dinners and fighting for food reservations for our choice restaurants made our stay feel at times more like a chore and a torture. Relaxing should not include worrying about your dinners, transportation and time management.

The service was impeccable. Thoroughly enjoyed all of the personnel that attended to us. The food at the poolside (especially the red snapper and grilled vegetables which was a fresh catch every day) was her favorite and we ordered it often for lunch. We did, however, book a three bedroom suite through the GarzaBlanca elite concierge service, and the pictures that were shown with our confirmation email was of the newer location. That was not the location that they put us in and there was no mention of that when we were booking. When we checked in, we were given the more dated, older suite . This was disappointing.