Garza Blanca Preserve Resort & Spa

WORST resort I have stayed at in my life and we come to Mexico every year. This was actually my 4th time at Garza and the quality of service has just decreased. We checked in and were sent off to find our room in the dark. No orientation. Then we were switching rooms last two nights and they demanded for us to leave the room at 11am and wait till 4pm for the other room. No one told me this during booking or check in. All my stuff was in the room and my baby napping. Karen at the front desk demanded I wake my baby up and evacuate the room. The manager Adriana tells me you can check out now if you want. Basically kicking guests out of the hotel. Jasmin at the pool side moves our stuff from the chair and puts it on the ground. I mean it was one thing after another. They move us right by the elevator facing tress on the first floor. They discriminated against us and for paying $1000 US a night this the treatment they give guests. This should not be a 5 star resort. They need to fire the management and their front desk workers. The staff at the restaurants. Pool. Housekeeping were all amazing. So sad that I was going to be become a member and now I count my blessings that I am not. Save your money and stay somewhere else. Also you only have 2 restaurants to pick from for breakfast and dinner. Will never stay here !

It’s always an amazing experience here! We’ve been coming for years with our kids (currently 6 and 9). We love the staff here, Jhanto, Ricardo, Martin, Edson, and more! It’s amazing seeing the same crew here year after year. Thank you for the incredible memories ✨❤️

Although we had some issues with the check in and check out, and were charged twice, the team the remainder of our stay was wonderful. Julian at Bocados make our dinners spectacular. Roberto and Javier at the beach tended to our every need. Rod and Joshua who were our guides made sure we had a fun and safe time on our excursions. Evelyn, one of the concierge team, assisted with all of my needs, is warm and kind. Every time I visit Garza Blanca I love to see her friendly face!

This place was inflowing amazing!!! We’ve been all over Mexico and lots of all inclusive. This place, the service, food, and bang for the buck, outshined them all.

Great trip. Love the people, especially Ricardo Hernandez, waiter from BKZ, Garza Blanco. Also his coworker Javier Ruiz. They went above and beyond in their service for us!