Garza Blanca Preserve Resort & Spa

Garza Blanca was fantastic! The staff was so kind and accommodating, especially Erika, Arturo, and Mariana. The food was fantastic and the ambiance was perfect. Such a relaxing trip.

1: Ordered salad for room service; received no utensils no forks; they said they'll send some up; it never arrived. 2: Called twice to report the water leakage in the shower, water being wasted and the sound of dripping water unsettling; they never came to fix it. 3: Called for taxi in tour four; it never arrived; they forgot all about it and we almost missed our reservation. 4: Rowdy neighbors. 5: The patio door would not open, they came and fix it; hopefully it will work tomorrow. Been coming to this wonderful hotel for past 10 years and unfortunately this will be our last time.

Garza Blanca has now topped the charts for our favorite all-inclusive resort in Mexico! We have been traveling to Mexico for 12+ years and between the spectacular views & sunsets, amazing food at every restaurant, top notch service that was a step above any other resort, ability to swim in the ocean, multiple pools overlooking the ocean, the extra activities, and all the personal touches everyone showed us made it the best week of vacation! Salvador made us feel like family for a week, taking notice of what we needed before we did & sharing stories. Mike & Tito were fun to hike with to the waterfall (wear water shoes) & our kids loved some of the little activities like playing cards & making ceviche they offered. Rod always checked in on us at the pool with a big smile and was super kind. We enjoyed kayaking & snorkeling with Ronny & Sergio leading the way. It was the first time our tween/teen boys snorkeled & my husband & I agreed that we saw more fish in PV, including a turtle & sting ray, than we did in Hawaii. I would highly recommend it, and it’s free! The food at all-inclusives have never really been that great in our experience, but boy did Garza Blanca prove that wrong. From breakfast at Bocados looking out at the ocean to lunch by the pool to all the delicious dinners, we felt the chefs did amazing. There were so many special touches that felt hand-crafted. Our favorite dinners included steaks at Bocados with Ricardo. He hand-crafted Cesar salads & Mexican hot chocolate for us and made us feel special. Bocados steak house could rival some of our favorite steakhouses in Denver. It really felt we were at a 5star steakhouse & not an all-inclusive. My husband & I also enjoyed a date night dinner at Dao (adults only). My husband said it was the best General Taos chicken he’s had. We also loved the beef gyoza, crab wontons, chefs noodles with pork & green tea brûlée! Adriana was spot on with her suggestions. And lastly our dinners with Jose at Blanca Blue had our favorite roasted corn soup, table-made guacamole, pastor melted cheese, short ribs, salmon & so much more. We were so impressed by the service we received we have to return.

We just returned from Garza Blanca Puerto Vallarta. We’ve stayed at Mousai and Garza Blanca Cancun before, and in our opinion this property didn’t compare. Check-in & room assignment:
I booked Oceanfront rooms for both my dad and us so we’d be close to the beach/pool. At check-in, we were told my dad was placed up in a hillside tower. Since we’d requested to be near him, they moved us there too and called it an “upgrade.” With a two-year-old, needing the trolley for everything wasn’t ideal, and it defeated the purpose of paying for oceanfront access. Construction/noise:
There is major ongoing work. A tractor ran on the beach all day, every day moving rocks. From our high hillside balcony it was incredibly loud—can’t imagine the rooms right on the water. I saw no notice of construction when booking. As a travel advisor, I always check for this; there should be clear disclosure during this period. I made a video to post here the noise from the room but it will not let me add it. Concierge & service:
Pre-arrival concierge was excellent—fast replies and great dinner reservations. On-site concierge was not helpful.
On the plus side, pool and restaurant staff were fantastic—the highlight of the stay. The steakhouse was amazing; we ate there twice. The staff at the shops and the carousel were also excellent. Bottom line:
Until construction wraps, I’d wait to visit this property or confirm noise levels and room locations in writing. We love the brand, but this stay didn’t meet the standard we’ve experienced at Mousai and Garza Blanca Cancun.

In Blanca Blue, the following gents were specifically professional and attentive and friendly: Jorge Real, Mario, Andizes, and Jamen (spelling?)