Garza Blanca Preserve Resort & Spa

Garza Blanca is an annual family vacation for our family and we’ve been coming since 2015. It was extra special this year to stay while the World Cup was being held. We watched games from the new rooftop pool and in the sports bar of the new tower. It’s our home away from home. We also tried the new Peruvian restaurant which was delicious.

Just flat out amazing! The quality and amenities are marvelous. Food quality was great. And the service from everyone in the staff was just the best. Will come back every year!

We had an amazing time, our Butler, Carlos H was unbelievable in helping us with all of our plans, and as we changed our desires of what we wanted to do during the day, he was extremely accommodating. He was one of the best employees I’ve ever encountered and I would go back over and over just because of his professional, kind and accommodating attitude.

First let me share that I am a 5 star Elite member of the Tafer properties, which, as they promise, provides extra amenities, 5 star check in services, etc. When I arrived I was told to have a seat in the open air lobby, which was very warm. I sat around for quite a while before someone finally asked if i had been helped. I was then told someone would be with me shortly. I did explain that the Elite Concierge told me he would be meeting me to check me in, however he was apparently not available. (Even though he knows exactly when i will arrive as they picked me up at the airport). Eventually someone came for my credit card and passport. They returned and provided my room bracelet with the 4 star designation. *There is a big difference is cost as well as amenities between 4 an 5 star. When I asked about this she said, no, our records show you are 4 star. It took a while but eventually this was corrected, as i sat in this very warm lobby. Later i learned that check in for elite members is supposed to be in the air conditioned offices, no idea why that didn't happen. Once checked in I was given a very poor map of the grounds and told i was in building 4. I have never been here before and its an expansive property. No one explained anything to me, but if i wanted to spend 2 hours and take the sales meeting again (same meeting i took 2 weeks before in Cancun, I could learn more) then maybe i could see more of the property, otherwise i was on my own. Once i had the little map, i was told where the trolley was. So, here I am, standing outside the lobby, no idea where i am going, looking for a trolley, to a building I have never been to before and no one here to assist. (At all other Garza properties, a butler or concierge takes you to your room, shows you the amenities in the room etc) So i get to the building, no idea where to go, thanks to a cleaning lady who showed me where to go. Over the next few days I met a few other elite members who had similar experiences and they were able to show me around. The food at most restaurants was amazing. The "Extra" restaurants were disappointing and not worth the extra cost. The biggest disappointment was the concierge, who is supposed to be the one to assist with things. I literally missed 3 member events because he never told me about them. The butlers were very helpful, but it takes a while to figure out the things you have to do to get what you want or need. And extra tipping of butlers definitely helps. It wasn't until my last night at the resort that i found out I could have gone to the pool at the Sanctuary and the sports bar at the Sanctuary. Both would have been great spots for night life but the dissemination of information is terrible! I tried to contact someone at Tafer to express my concerns and it was met with no response. If you are considering a purchase of membership at Tafer properties, please keep in mind that Cancun and Cabo properties, the services is amazing, but in Puerto Vallarta, i have had better service at a 3 star hotel.

We loved our rooms and room staff. The views and food were amazing. The only thing holding us back from giving a five star rating is the service at the pools except the roof top pools and at Blanca Blue. Besides that everything was great. Our butler Carlos was awesome, he helped us with any services we needed.