Garza Blanca Preserve Resort & Spa

We were here during the recent turmoil and shelter in place. The staff did an outstanding job adjusting . This resort food was excellent. The staff is unbelievable and the sanctuary Gardens are incredible.. We would definitely come back and highly recommend your consideration.

Incredible place to stay. Gorgeous, so clean and beautiful. Serene and sophisticated and yet so warm. The staff is amazing. Thank you especially to Blanca Guzman our housekeeper who took such good care of us in our two bedroom panoramic suite, which was jaw dropping beautiful. Also the spa - oh my goodness. Absolute heaven. The food and the service, just impeccable. It was me (in my 40s) and my mother (in her 70s) and we were treated like a blend between family and royalty. We have traveled the world and this is one of our favorite places EVER! We can’t wait to be back.

After booking our trip, Roberto reached out and said he would assist us with transportation and arranging the all-inclusive package. We decided to purchase the all-inclusive plan for 5 of our 7 days since we planned to go into town on the first and last day. We agreed to his quoted price for a private Suburban for four people. Shortly after, he wrote back saying the price had increased. We agreed to the new price. A day later, he informed us the price had increased again and said we were free to book transportation elsewhere. Despite this, we agreed to the second increase. Upon arrival at the airport transportation area, we waited an additional 45 minutes past our scheduled pickup time. When it was finally our turn, the vehicle provided was not a Suburban as promised, but an older, run-down minivan. When I mentioned that we had booked a Suburban, we were told we could wait and see if one became available. We chose to just take the ride. During our stay, I will say that the food at the main restaurants, when you could get in, was very good. (Room service and pool food were not at the same level.) However, many guests with the all-inclusive package were turned away without advance reservations. When attempting to book while onsite, we were repeatedly told everything was “fully booked” until after 8:00 pm, despite seeing many empty tables. Housekeeping missed multiple days, and on other days came as late as 8:00 pm, which we declined since we were already settled in for the evening. The night before checkout, we were given an itemized receipt that included an $8 daily surcharge, which I accepted without issue. The morning of checkout, after we were already in our transportation vehicle (which itself was 20 minutes late), staff came out and said we could not leave until I signed the bill. I went back to the front desk and confirmed I had reviewed the charges and asked whether there were any additions. At that point, they added an additional $50 for our departure day, claiming we had consumed a Coke and items from the snack basket. I explained that while I had moved one Coke in the minibar, we did not consume it, and we did not take the sweets. They said they would need to investigate, while we were already concerned about missing our flight due to the delayed transportation. They showed me a photo of the snack basket with items missing. Ironically, I had actually returned an extra unopened bag of chips to the basket earlier in the week, so there should have been three bags, the photo showed two. Despite writing on the bill that I disputed the charges, we were told we could not leave unless I signed and agreed to them. The essentially held us hostage. It was a very disappointing way to end what was otherwise a very expensive vacation. On a separate note, the resort is not particularly kid-friendly. Water sports and hot tubs are restricted to guests 14 and older. We were not allowed to take a paddle board out with our 7-year-old. The kids club itself is very nice, and the staff there were wonderful — but overall, families with younger children should be aware of the limitations.

We always love our stays with Garza Blanca in Puerto Vallarta. The rooms, pool and spa were spotless and clean. Great food selections 6 restaurants to choose from.. The room was exceptionally well stocked and welcoming… so many lovely and romantic touches.

Ivan Solis at the pool was a great help for us and our toddler. Provided excellent service