Garza Blanca Preserve Resort & Spa

Our family's humble review of Garza Blanca Puerto Vallarta. I rarely review on TripAdvisor, you can also find my reviews on Google. I'm a nurse and a mom from Montana with Celiac. As you can imagine, being able to enjoy meals during an all-inclusive vacation is important. We traveled to Garza Blanca Preserve with a group of eight, two of us being celiac. Every restaurant had multiple gluten free options that were clearly marked on the menus. The breakfast buffets and lunch options and room service also had gluten-free options that were more than enough. We ate very well and never got "glutened". Staff was extremely knowledgeable and friendly when it came to our dietary restrictions. If you're planning on coming here, make sure you call in advance to get the reservations you want, the restaurants on site are all amazing, both at Garza Blanca and Moussai. Every restaurant was able to handle our group of eight with ease. Every server we encountered was a joy to have. I would describe the restaurant staff as genuinely pleasant, friendly, knowledgeable and professional. The service we received was beyond our expectations. We had read a few reviews the week prior to coming that were negative against the staff and some of the construction nearby. To address the construction crtisism, we were in Tower 4 on the 10th floor. There was construction adjacent to us, on a new tower that went from sharply at 8:00 a.m. to about 5:00 p.m., sometimes ending earlier. We were never bothered by the construction noise, our mornings on our balcony were peaceful, any given morning we were usually out of our room by 9:00 a.m. to enjoy our day. The construction on the tower could not be heard at any pool or on the beach. When we were back in our room throughout the day, we were never bothered by the construction next door. In the evenings you could only hear the faint sounds of the frogs and birds in the preserve. There is some construction work being done near the beach. It was never a bother for us when we were enjoying the ocean or lounging on the beach in the afternoon. All the smiles we received while we were there were genuine. Our concierge "Moon", was beyond helpful, not only did she schedule a kayak trip for us, she set us up with a sunset boat cruise and snorkeling with bioluminescence. She randomly would check on us and make suggestions, she was never pushy and always prompt. When we had excursions off the resort, transportation was a breeze and set up by the staff there. Our room was clean and stocked, infact, the whole resort was clean. On our walks, everyone we passed always greeted us with a smile and a buenos dias or buenos tardes. There was not one single negative interaction that we experienced or witnessed. All our Trolley drivers on campus were also exceptional. I would like to send a huge shout out to Angel. Every time we were in the trolley with Angel, he seemed to go above and beyond for the guests he was transporting. He always made a human connection. There was one specific incidence on our last day with a young man in a wheelchair, and maybe I'm partial because I am a nurse, but his ability to handle that situation, make sure the young man was on the trolley safely, and that there was staff available to help the wheelchair get off the trolley was something that I don't often experience here in the United States. He did this all with poise never calling any extra attention to the young man or his family. He truly lives up to his name. We thoroughly enjoyed our 6 days at Garza Blanca Preserve in Puerto Vallarta. There was so much to do even in the off-season, it was humid and there was morning or evening rain drizzles but nothing that kept us from having an amazing experience. We would love to be back to experience more.

First time experiencing what a true 5 diamond hotel looks and feels like. From the moment you walk into their lobby, you are greeted with the upmost, friendly smiles and beautiful scenery out to the pool area. The rooms are spotless clean throughout the day and they make sure your stay is perfect. We were taken care of throughout our stay with anything we needed from reservations to tours with Evelyn in the front desk she was lovely. And all the service members at the restaurants were amazing as well a few names to mention Diego from the sushi restaurant and noaemi from Bocados in the morning, and also Francisco from the tours. We will definitely be back next year without a question!!

Almendra Salinas from house keeping was where to begin, She was super attentive to make sure our unit was up to par. She was able to handle a 2 bedroom unit to be super clean with the bathrooms and kitchen and patio cleaned and ready for us to relax. I will definitely be back to Puerto Vallarta in the next years to come. The pillows were properly fluffed and we always had clean towels. The rest of the staff like Aaron and Diana and Bonnie was good to work with in receiving and the guys from the trolley were incredible

We felt welcomed in our arrival and entire stay. Staff was nice and very friendly. Room was always clean and ready at night.

This is our second family trip to Garza Blanca PV. The grounds beautiful, the food excellent and the staff very helpful.