Garza Blanca Preserve Resort & Spa

First let me share that I am a 5 star Elite member of the Tafer properties, which, as they promise, provides extra amenities, 5 star check in services, etc. When I arrived I was told to have a seat in the open air lobby, which was very warm. I sat around for quite a while before someone finally asked if i had been helped. I was then told someone would be with me shortly. I did explain that the Elite Concierge told me he would be meeting me to check me in, however he was apparently not available. (Even though he knows exactly when i will arrive as they picked me up at the airport). Eventually someone came for my credit card and passport. They returned and provided my room bracelet with the 4 star designation. *There is a big difference is cost as well as amenities between 4 an 5 star. When I asked about this she said, no, our records show you are 4 star. It took a while but eventually this was corrected, as i sat in this very warm lobby. Later i learned that check in for elite members is supposed to be in the air conditioned offices, no idea why that didn't happen. Once checked in I was given a very poor map of the grounds and told i was in building 4. I have never been here before and its an expansive property. No one explained anything to me, but if i wanted to spend 2 hours and take the sales meeting again (same meeting i took 2 weeks before in Cancun, I could learn more) then maybe i could see more of the property, otherwise i was on my own. Once i had the little map, i was told where the trolley was. So, here I am, standing outside the lobby, no idea where i am going, looking for a trolley, to a building I have never been to before and no one here to assist. (At all other Garza properties, a butler or concierge takes you to your room, shows you the amenities in the room etc) So i get to the building, no idea where to go, thanks to a cleaning lady who showed me where to go. Over the next few days I met a few other elite members who had similar experiences and they were able to show me around. The food at most restaurants was amazing. The "Extra" restaurants were disappointing and not worth the extra cost. The biggest disappointment was the concierge, who is supposed to be the one to assist with things. I literally missed 3 member events because he never told me about them. The butlers were very helpful, but it takes a while to figure out the things you have to do to get what you want or need. And extra tipping of butlers definitely helps. It wasn't until my last night at the resort that i found out I could have gone to the pool at the Sanctuary and the sports bar at the Sanctuary. Both would have been great spots for night life but the dissemination of information is terrible! I tried to contact someone at Tafer to express my concerns and it was met with no response. If you are considering a purchase of membership at Tafer properties, please keep in mind that Cancun and Cabo properties, the services is amazing, but in Puerto Vallarta, i have had better service at a 3 star hotel.

We loved our rooms and room staff. The views and food were amazing. The only thing holding us back from giving a five star rating is the service at the pools except the roof top pools and at Blanca Blue. Besides that everything was great. Our butler Carlos was awesome, he helped us with any services we needed.

My husband and I recently stayed at the Garza Blanca sanctuary resort in Puerto Vallarta. The resort is stunning. We stayed in the sanctuary building, which is the newest of the buildings. Sanctuary also has an amazing rooftop bar with an infinity pool and breathtaking views of the beach below, The mountains and Puerto Vallarta off in the distance. The suites are beautifully, detailed, very modern with modern tech, such as iPad with controls for lighting, draperies music. The large wraparound balcony had a spa, amazing views of the beach and Puerto Vallarta off in the distance . There are so many amazing restaurants at the resort and access to beach activities. It is just a short Uber or a taxi ride into city. We actually stayed our first night in the romantic zone area. Although convenient to walk out the door of the hotel, it was a welcome change to check in to the Garza Blanca and enjoy some luxury and relaxation the remainder of our week. Although the resort is luxurious and beautiful, the people at the resort made this stay outstanding. Victoria greeted us our first day at the property for our tour and orientation. She is kind professional very passionate about the resorts. We enjoyed our time with her and she has a Victoria greeted us our first day at the property for our tour and orientation. She is kind professional very passionate about the resorts. We enjoyed our time with her and she has a main reason why we became residents. Our next encounter was with our butler Carlos Ramos. Carlos was also kind, Patient and so helpful. He was there for every need, checking in every day offering assistance and giving us good ideas for restaurant selections and things to do. The team at the rooftop pool and bar are all amazing. I’m sorry I don’t remember all the names. I know Rigoberto waited on us a few times the rest of the bartenders and servers were outstanding. The Front Desk concierge’s team were always smiling and friendly and very accommodating also. It was very easy to book excursions at the excursion Office at the resort and there were nice shops, beautiful gardens to walk-through on the resort as well. We are looking forward to our return visit, hopefully before the end of the year. Thank you all for an amazing experience. We are happy to be part of the Tafer family and look forward to experiencing many more memories in the future with our family

This hotel was top notch! The resort started off & continued all the way through with exceeding every expectation. From the moment we arrived at the lobby the staff Carlos Ramos, Camilla & Miguel were all wonderful! Knowledgeable, kind & very helpful. The hotel is amazing from the incredible rooms with a huge walk in shower to private jacuzzi’s on the balcony. Toto toilets everywhere, even down by the amazing beach entry pool! The rooms are fully automated with surprises like music & cove lighting coming out of the ceiling when you hit the sunrise button next to your bed. It was fantastic. The beds were super luxurious and comfortable & I got some amazing sleep during my stay. The rooftop pool was fantastic and the fish tacos were amazing! Dining while having a delicious cocktail while sitting in the rooftop pool with the waterfall edge looking over the coastline… priceless! Chef John Paul at Hiroshio was phenomenal and came over and delighted us with a few incredible surprises along the way. It was by far the best sashimi/ Japanese and Korean barbecue I have ever had worldwide! The fish literally melted in my mouth like butter and the meats were sensational. I can’t speak highly enough about this resort and the entire staff everyone was so friendly & helpful if you’re thinking about it…Don’t think any longer just book. It was fantastic and I cannot wait to return!

I had an excellent experience at Garza Blanca in Puerto Vallarta. Our Butler Carlos did a fantastic job ensuring all of our bookings, transportations and property selections were made. He was also very helpful in ensuring my cousins Apple Watch was found near the beach. Everyone was amazed at the attention to details and the 5 star accommodations and experience.