Garza Blanca Preserve Resort & Spa

This place is not worth the money. I would say definitely go someplace else. I made the foolish decision of coming here for 10 days and I’m at day 4 and wish I could cancel and go some place else. The facilities are very nice and the food is good but the service is abysmal and the management does not seem to care about anything and literally just hang up the phone on you. They waiters at the restaurants ignore you. They ask you if you are celebrating anything, we are here for our 18th anniversary, and nothing happens. Why ask if not even a happy anniversary follows the answer? We were out from 9-4 and our room was still not done. When I called and asked why they said it was my fault despite the service light been on since we came to get something at noon and nothing had been done. For the price I would expect at least the basics but they seem to be very short staffed. Maybe because they opened up the new tower. I was going to also book the same resort in Cancun but after this experience I’ll take my money elsewhere

The location is unbeatable. Removed a bit from the other resorts. The atmosphere is elegant and lovely. We loved our room! The staff were extremely attentive and attended to our every need. They even gave us options of things we didn’t think we needed but very much appreciated. A special shout out to our butler Carlos who introduced himself and wrote to us everyday making plans and arrangements for dinner and activities. We really value and appreciate him!

We stayed at Garza Blanca with our young kids 5,4,2. The overall stay was great although everything was overpriced. The biggest thing that stuck out was the amazing kids club and nanny services! Couldn’t give them higher praise. The “night-kids” club was such a fun experience for my 5yr & 4 yr old, they were able to go to dinner and watch a movie at the resort. I forget the name of the manager of the kids club but she’s doing a fantastic job! Thanks again! The Hucks

Our extended family visited for a week reunion and we loved our stay! The location was perfect and the property offered so many options for activities and dining. Our restaurant experiences were fantastic and we definitely felt that the staff was friendly, responsive and accessible. It made the whole vacation easy and enjoyable.

The Garza Blanca in Puerto Vallarta, Mexico is a superior resort that is 2nd to none. Alexis, Mario, and the entire morning wait staff at the Blanca Blue restaurant provided outstanding service. Carlos, Sara, and the entire staff at the Sanctuary treated my wife and I like a King and Queen from the beginning to the end of our stay. A 5-Diamond rating does not do this resort justice. The finest resort that we have ever stayed at bar none!