Garza Blanca Preserve Resort & Spa

We have been coming to the Garza Blanca Puerto Vallarta almost every year since 2013 always staying in the beach towers and have seen some immense changes in the property, some good and some not so good. The older beach buildings are starting to show some wear and tear as would be expected over 12 years but they are being well maintained. The furnishing must be being replaced on a regular basis as they show little wear. Some of the appliances in the kitchen are showing their age but on the whole still function properly. The beach has gone through a number of transformations since 2013 the pristine flour like sand that covered the beach was heavily eroded away during a storm and has subsequently been re-established over the years by removing rocks and building breakwaters until the beach is once again one of the best in the area. A fake reef was being added outside of the breakwaters while we were there this time and will enhance the already wonderful snorkeling available mere steps from the resort. The one thing that seems to remain constant is the dedication of the staff to provide superior service to their guests in a friendly yet professional manner. From the moment you arrive the Bellboys treat you like your are back at your home away from home and that is especially true of Margarito who we have known for many years and he is always willing to assist in any way possible to make your stay the best ever. The front desk staff are always friendly, efficient and professional and always greet you with a smile. The pool waiters work so hard and are attentive to your every need. One who we always find to be special is Ivan who has every quality you could ask for in a waiter and is an excellent ambassador for the resort. We have been lucky the last couple of years to have the same cleaning lady, Rosa, who although she has limited English is able to communicate well enough to ensure our needs are always met. As I like to partake in the resort activities I have got to know many of the activities staff and I always enjoy just how dedicated they are to doing a great job. Tito is always so friendly and helpful and his knowledge of the area is second to none. The younger members of this team are exceptional, Mike, Salvador, Jose, Rod and Jasmine who do everything from ceviche making classes, to hikes to the waterfall and up the mountain, to botanical garden tours, to salsa dancing lessons, to snorkeling, to looking after all of your needs around the pool. As I like to be involved in these activities as do many others it is this group who really make my holiday the best. They are the best doing their best to make the Garza the best. My wife and I look forward to seeing these people every time we come. We did not visit any of the restaurants this time, other than order room service which was always delivered in a timely manner, as we enjoy doing our own cooking using local supplies. We will be returning again next winter and look forward to once again visiting this beautiful resort but more importantly want to see our friends, the staff, again.

Elite hotel with 5 star restaurants. Hotel staff very friendly & attentive. Will definitely come back again. Rooms were exceptionally clean every day!

A big thank you to all the amazing staff: Jose and Marcos our pool concierge, Ronnie, the dance instructor, Salvador our hiking guide and also winner of the best staff member! Also, I’m also grateful to the stretching instructors! We really appreciate how friendly and attentive you are! See you in January!

We had a great week with our family in PV. Our housekeep (Mariana Lima) was exceptional! Thank you for caring for us all week.

Had great hikes with Jose and Salvador. Jasmine and Tito were outstanding with paddle boarding and kayaking. Tony was amazing waiter at the beach. Food at all the restaurants was fantastic. We particularly loved eating at DAO.