Garza Blanca Preserve Resort & Spa

Garza Blanca has received a number of negative reviews recently so much so that we considered cancelling our trip we were that worried, but I'm glad we didn't and I'm please to provide the resort with a 4/5 review as we had a great time! Firstly we booked a Junior Panoramic suite and we called ahead asking for a high floor in tower 5, front desk made a note on our reservation and they were able to provide us a room on the 8th floor with stunning views of the beach and ocean. The room was clean and everything worked in the room. The views from the balcony are incredible. Yes the concierge will try to get you to attend the "VIP breakfast on your first day which is the timeshare presentation and offer discount rates on a number of things during your stay if you attend but we politely declined and everything was fine' The resort itself is stunningly beautiful from the landscaping and gardens which are immaculately maintained to the pools and the beach. There's a hot tub that overlooks the Pacific Ocean and the Los Arcos rock features that is truly breathtaking one of the best locations on the property to relax and hangout. I'm happy to report that the beach jetty construction is complete as is Sanctuary Tower so noise from construction is greatly reduced. There is another tower being built but it's further up the hillside near the Hotel Mousai towers and didn't bother us. The food is exceptional at all restaurants everything we ate was fantastic we didn't have a single bad meal and the staff from front desk, to concierges, poolside staff and restaurant staff, housekeeping and staff that drive the trolleys are all extremely friendly and professional. Special shout out to Javier and Naomi at Bacados who looked after us for breakfast most days. The spa is one of the best in the world we've seen anywhere they hydro therapy circuit you have access to before the massages is fantastic and the staff guide you through it. There are only a couple of reasons I can't give Garza Blanca a full 5/5 review. The suites unfortunately have zero sound proofing so you can hear everything in your neighbours adjoining suite; normal conversations, their TV, furniture scraping whatever it is you can hear it. We got fortunate that a young family was next door to us an they were in bed by 10 pm and not up till 8 am. But if you had people next door to you who are there to party I could see it being a problem. The main complaint I have is directly squarely at Hotel Mousai who need to change their practices with regards to music levels late at night. From Wednesday night through Saturday night they blast dance and club music at what can only be described as concert level volumes from their rooftop bar and lobby bar both of which are outdoors. This music travels right across the property and into your suite all of Tower 5 is effected and we couldn't sleep until 1 am two nights in a row. We were there for a baby moon not to party and this was highly disruptive not to mention the drunk Americans who were shrieking and screaming drunk in the bars. We complained at were moved to Tower 4 where we couldn't hear it as much the next two nights. I get it this is an all inclusive resort but not everyone is here to party there are baby mooners like us, retired couples, families with kids. Hotel Mousai needs to get it's act together and reduce the noise impacting other guests on the property. Lastly some of the food is ludicrously overpriced a 40z steak for $70 CAD!! No thank you I can get a 18oz steak in Canada for that price. There are a lot of more affordable things on the menus and we ate well in every restaurant but you an forget steaks or lobster or even some catch of the day fish these prices millionaires wouldn't even pay just out of principal it's pure day light robbery ripping off supposed "rich North Americans" Overall we did enjoy our stay and it is a truly beautiful resort.

We loved our time there. Treated like Kings and Queens from the staff. The staff at the new sanctuary pool went out of their way to make sure we had the best time. Jose even went and got poker chips and we sat around with our kids and played blackjack. Our housekeeper, Blanca.Guzman was so friendly every day and made our room gorgeous to come back to. We ended up getting a membership and Gustavo is the man if you’re thinking about it!

We stayed at the new Sanctuary building at Garza Blanca in Puerto Vallarta, and it was truly incredible. Our very first time, and we will be back. The room was amazing, so modern and sleek. All of our food was so delicious! So good, hard to believe it was all - inclusive. Our favorite spot was the new rooftop pool and bar at the sanctuary building. The service there was the best!! Efrain, Miriam, Carlos, Edgar, and Jose were so attentive, gave excellent service, so fun and were there for anything we needed! Quick and quality service made us feel like royalty! We will be coming back to see them!!

This resort is so beautiful and all of the staff were so attentive and went above and beyond! Our room attendant Alma was just wonderful! She left our room so perfect every day and our night room attendant Salma was also so good! All of the help at the resort were excellent!

Our stay at Garza Blanca Puerto Vallarta again this year was wonderful. The service of the butlers and poolside staff left us wanting for nothing. They were friendly and attentive without being intrusive. A special shout out to goes to Araceli, the wonderful housekeeper who kept our unit clean and well stocked for the entire 3 weeks. She seemed to be able to anticipate our every need and was happy to fulfill any special additional requests. Furthermore, on the first day, she welcomed us warmly, having remembered caring for us and our unit a year ago! Now, that’s some special attention to detail!