Garza Blanca Preserve Resort & Spa

Our stay here was amazing and convenient. All the employees were extremely nice and helpful, especially our housekeeper Mariana - she went above and beyond!

Ivan Solis was such an incredible host over the course of the week. ⭐⭐⭐⭐⭐ Service every day! Could not be happier with how amazing the staff is

This was our third time visiting Garza Blanca in PV. Our experience was ok due to an issue with our bed sheets being replaced with what it was supposed to be clean sheets. Instead we got sheets that had blood stains on them. They took care of the issue immediately but we were disappointed. The best part of our trip was hanging out at the panoramic view pool. The staff is amazing, one person that stood out was Roberto. He was attentive, super energetic and made sure we were happy with our drinks and food.

Unfortunately, there were quite a few issues, mainly hygiene. Our 1-bedroom suite was not clean. There were dead mosquitoes squished into the walls, stains on the toilet seat, dust and dead flies all inside the main light fixture, and stains on the furniture. The furniture and decor are peeling and damaged. The room had a constant, damp, musty smell from what I believe is a poorly maintained, old air conditioning system The room was full of mosquitoes. We requested that the room be sprayed. This did not help, even with the doors kept closed - they kept coming in, probably through the air conditioning vents. We were not provided robes, slippers, or a hammock until a few days in. Regarding the hotel, it is not clear that the gym and most activities do not happen on site, but rather require a trolley ride across a main road to a different hotel. Finally, upon checkout, tips had been added to bills that I did not sign for. We tipped at every meal, except breakfast, as it's self-service. Obviously, this leaves a bad impression. Overall, this was not a 5-star hotel experience - at all. The condition of the room was simply not good enough for what we booked and paid for.

This is a fabulous resort with too many amenities to name. The grounds are hundreds of acres of lush foliage dotted with the hotels. There is a trolley that goes between all the restaurants and other points of interest. There are many activities including kayaking and snorkeling just to name a few. I liked Boados restaurant very much and the maitre d, Albino, made sure everything was done to perfection. I would recommend the resort.