Garza Blanca Preserve Resort & Spa

Yolanda, Fabián, Toño, Giovani, Noemi, Arthuro, Havier, and Erika were amazing and very attentive with a positive energy.

Garza Blanca Puerto Vallarta Review – May 23–29, 2026 I take a yearly trip to Puerto Vallarta every May. The last two years I stayed at the Hilton, and before that at Secrets. My sister has stayed at Mousai every October for the past three years and highly recommended Garza Blanca, so I booked my stay back in September 2025 and was looking forward to experiencing the property. Upon arrival, the reception experience was good, and Ariana was very helpful. However, we were never informed that Room 4061B was a remodeled room. The room looked quite different from the photos shown when booking, although I will say the remodeled room was attractive and updated. There were several communication issues throughout the stay. The safe did not include instructions on how to reset it, and our toilet clogged on the first night. It was only after maintenance came that we learned we were staying in a remodeled room. We were also never given instructions on how to access the internet, which resulted in more than $100 in internet charges by the end of the trip, even though my reservation included Premium Wi-Fi. We also received no guidance on how to operate the room's curtains. Unfortunately, where my experience really went downhill was with the concierge team. After check-in, I was referred to the concierge staff, and my interactions—especially with Lorena—were extremely disappointing. She was rude, unprofessional, and seemed upset because I had no interest in attending a sales presentation. I was on vacation to relax, not to be pressured into meetings. Her approach felt aggressive and uncomfortable. She even questioned why I didn't stay at Secrets if I had family members involved with a timeshare there. In addition, she told us we were not allowed to use any of the Sanctuary amenities, which turned out to be completely untrue. On a positive note, the staff throughout the resort were excellent. The Sanctuary pool staff, especially Lorena, Carlos, and the entire team, provided outstanding service. Gonzalo at the beach pool was also exceptional. The ceviche class was one of the highlights of the trip. Marcos at the Mousai Bar made excellent drinks, and Sergio and Miguel Angel at Hiroshi provided fantastic service and delicious food. Edson at the Sports Bar was friendly, attentive, and made great drinks as well. The food overall was very good. We enjoyed Dao, Noi, Hiroshi, and Bocados tremendously. The only disappointment was the Mexican restaurant, which did not feel authentic. In comparison, I found the Mexican restaurant at the Hilton to be much better. One additional concern was the handling of restaurant reservations. Guests should receive much more advance notice when reservations are canceled. We had three dinner reservations canceled due to low occupancy and were not notified until the same day. We also had reservations at Karuma that had been booked since February, only to learn three days before our visit that they had been canceled for a private event. Would I return? Possibly. The property itself is beautiful, the majority of the staff were excellent, and the dining experience was enjoyable. However, I would only consider returning if I did not have to deal with the concierge sales team, as they added no value to my vacation experience. In fact, my daughter handled all of our reservations herself. Garza Blanca has a wonderful property and many outstanding employees. With better communication, improved guest orientation upon arrival, and a less aggressive concierge sales approach, the guest experience would improve significantly.

Genuine hospitality, harmonious balance of local and global cuisine, fine decor, posh feature facilities with a thoughtful gesture… El PARAISO Mexicano es… SANCTUARY.

Thoroughly enjoyed our 5 day stay at Hotel Moussai. We had access to all the restaurants. We ate at Blanca blue, Hiroshi, Dao, Noi, Misika and had the room service which were all wonderful. Our favorite was Blanca Blue due to the amazing seafood options and service. Specially, Alexis and Omar took great care of us during our dining service! We came for breakfast, lunch and dinner which were all delicious. One of the reason we kept coming back was due to the service. Excellent service from these guys. Always welcoming and pleasant. Thank you!!!

Stayed here for 6 nights as a family with young kids. We did an all inclusive package and stayed in building 5. Kids loved taking the trolley every day and I thought it might be a problem getting around but it wasn’t. There’s several pools to choose from so we didn’t feel bored in that way. The beach doesn’t match the pictures and it’s more rocky than expected but still nice. We loved eating breakfast on the patio at Bocados and the view from there is very beautiful. Our room had built in safety electrical outlets. Our baby monitor didn’t get service in parts of the room including the balcony. We could hear work trucks starting in the morning and throughout the day. Not a dealbreaker but not ideal either. The food was better than other all inclusive resorts we have stayed at and the portions were very reasonable. And the staff were all incredibly nice and helpful…Rafael, Gio, Israel, Zaim, Victor definitely provided excellent service and made the trip feel special. We don’t tend to repeat stay at places because we like to try new things, but we would for sure stay here again.