Garza Blanca Preserve Resort & Spa

Beautiful property with outstanding service, but a few policies took away from the experience. Pros: The grounds are absolutely stunning, and the rooms are impressive—spacious with gorgeous terraces. Service was excellent overall, especially from the pool staff, restaurant teams, and trolley drivers. Special shout-outs to Mike (waterfall hike—challenging but worth it!), Jose, Jorge, and Edgar at the Sanctuary rooftop pool, Salvador at the Garza pool, and Angel, our friendly trolley driver. Can’t remember the name of our server at Hiroshi, but he was outstanding and cooked our food table side. Most of the restaurants I would consider five star… World class, service, and outstanding menus. Our favorites were Hiroshi and Bocados The Spa was also fantastic and in a beautiful rooftop setting Cons; the concierge staff will greet you upon checkin but the focus is on scheduling timeshare presentations which was off-putting. The resort is also very strict about food access: no dining before 3 PM check-in, and food ends at noon on checkout day (checkout is 11 AM). Given the higher price point—and compared to nearby resorts with more flexible policies—this was also disappointing. Pool areas are limited, especially in Garza, and the beach is minimal. While there are beautiful adults-only rooftop pools, access is restricted to guests staying in those buildings. Also, the resort is very big and very hilly. There is a trolley service that runs every 15 minutes, which is not always convenient. It’s a beautiful resort to walk, but walking will be a challenge. Overall, a stunning resort with great service, but restrictive policies and limited shared amenities prevent it from being exceptional.

Bocados was the best restaurant. The people were so nice. The manager Elaine greeted us every day with open arms.

Our stay here was amazing and convenient. All the employees were extremely nice and helpful, especially our housekeeper Mariana - she went above and beyond!

Ivan Solis was such an incredible host over the course of the week. ⭐⭐⭐⭐⭐ Service every day! Could not be happier with how amazing the staff is

This was our third time visiting Garza Blanca in PV. Our experience was ok due to an issue with our bed sheets being replaced with what it was supposed to be clean sheets. Instead we got sheets that had blood stains on them. They took care of the issue immediately but we were disappointed. The best part of our trip was hanging out at the panoramic view pool. The staff is amazing, one person that stood out was Roberto. He was attentive, super energetic and made sure we were happy with our drinks and food.