Garza Blanca Preserve Resort & Spa

We are hotel owners in Willamette valley oregon. Sadly, we can't reccomend this, especially since we know how this industry should be run. Be careful when booking here and take screen shots of everything. See my screen shots from Black Friday when I booked as proof of review. Concierge and front service try to swindle you constantly unless you pay full price for everything. I booked a black friday deal which included up to 2500 dollars per day of resort credit as well as free airport transfer we got 600 for our room level. Luckily, I took screen shots of everything including the small print restrictions (inclusions and exclusions black out days, etc). We have spent our first 2 days so far trying to fight charges. First they tried saying we did not have any credits eventually after multiple conversations they applied the credits but not to the terms we agreed. I even have screen shots of the chat customer service clarifying resort credits and how they can be used before we booked. The hotel insisted and tried to charge us for airport transfer but we were supposed to get complimentary airport transfer. Finally they agreed that they will be writing it off but it took 1.5 days and hours away from beach time talking to customer service to get it figured out. They also then tried getting us sign a new contract that's different than the restriction terms on our booking. They tried saying we cant use hotel credits in one day, when we clarified with customer service before we booked. Then they tried saying the credits are just for 20 percent discount at the restaurant. Then they agreed to remove the daily credit limit if we signed a different contract and when I looked it over, it said that there were blackout dates for our entire stay all but 2 of the days. Again, I have screenshots of the blackout dates and our trip was not on the black out days. The view has been great, the servers in the restaurants have been kind (blanca and dao). And the food has been good. But unfortunately it taints all of those experiences when we feel like we are getting swindled the entire time. We booked the honeymoon suite and it does look nice and is clean, but location is right by the highway so there is zooming sounds throuought the night. We are here now for another week and will make the most of it but we unfortunately won't be back as customer service is not working with us.

We visited Garza Blanca Sanctuary in March to celebrate my husband’s and our friend’s birthdays. Our experience was fantastic. The room was beautiful and the views were out of this world. We especially enjoyed the rooftop at Sanctuary. The service and food were amazing, especially the service provided by Lorena Cruz. Our butler, Carlos Ramos, provided us with above and beyond support….he even arranged for balloons and champagne to make the birthday celebrations so festive! He accommodated our every request ensuring our stay was perfect. Luis Cordova, the manager, also helped make our stay so special. We can’t say enough good things about Garza Blanca PV. We have now visited 20 times and will be back soon. The property, views and especially the people are amazing.

I would rate my experience, a 1000 out of five. We stayed in the Garza Blanca right on the beach in PV. Our room was so comfortable and huge. Just an absolute joy to wake up to hear the waves. I can’t say enough about the service at this resort, the people who work here genuinely care about making sure you have the best experience. We were at a another Garza Blanca in Cancun and the one in Puerto Vallarta has so many charms. Special shout out to the staff at spa imagine. I went for two massages and they were extraordinarily good in the most beautiful setting you can imagine. One of the things that’s so special about this resort is it’s setting in the mountains. They’re 1 million surprising views that take your breath away. They really thought of everything and it’s the best experience.

We had the best time at Garza Blanca in PV! Food was top notch, better than any all-inclusive I’ve been to! Staff aims to please, we especially loved all the pool, restaurant and maid staff. Special shout out to Gio Arturo at Bocados (our favorite breakfast/dinner spot) and Mariana Limu, our housekeeper. The two bedroom three bathroom suite was perfect for our family of 6. The large patio with the views of the bay was incredible. One of our favorite vacations ever!

Amazing service, very friendly!