Luxury Residences at Garza Blanca Preserve Resort & Spa

My family (me, husband, 2 kids age 11 & 7) spent a week in a 1 bedroom oceanfront suite with the All Inclusive plan. We have done the same at resorts in Riviera Maya, and Garza Blanca puts the other resorts we've visited to shame. The cleanliness, service from the staff and food quality was excellent. Our suite had ample room for a family of 4. Other reviews mention the noise from the main road, we solved that problem by turning on the exhaust fan above the stove as "white noise" at night. Yes, the service moves a bit slower in the restaurants, but we've found that to be the norm whenever we travel outside the U.S., and the food was worth the wait. Only 2 restaurants (Blanc Blue and Boca Dos) have kids menus, so we never tried Aquazul with our picky eater. Pool side food & drink service was dependent upon the assigned waiter that day, but we had more good (Jose, Juan, Moises) than bad in our 7 days. A word about the pool, it turned my kid's blonde hair, VERY green! And we saw other green haired folks too, so beware of that if you have light colored hair. I ended up not getting my hair wet after seeing my daughters on the first day. The beach is best in the early morning before all the vendors descend, also some local folks on the beach as its public. But, the water is great for snorkeling and crystal clear. The kayak trip to Los Arcos with Roberto was amazing, he's a wonderful guide and so patient. In spite of complaints in many reviews about the timeshare spiel, we were never asked to take a tour by our concierge. Jeanie was very helpful with making dinner reservations and giving us the overview of the resort. I did look into booking an excursion through her, but her "discounted" price was more than the price thru the tour company website, so I would recommend doing a price comparison for any excursions. I was very concerned about the weather as July is rainy season and weather sites showed lots of rain. Every day we had gorgeous sun and 4 nights of stunning sunsets. The other evenings it did rain, but was clear by morning. I do wish the resort had more to offer in the evenings, the nightly on site entertainment was one area where other resorts we've visited were better. The Kids Club is also less than other resorts, it was basically different activities each day, this was fine with us as we don't typically use that service. But, if you are used to a place where you can drop your kid off at a resort "day care" all day, this isn't it. However, my daughter did enjoy making crafts with some of the other kids. Overall, this was our best experience at an AI resort in Mexico. I think we are converts from Riviera Maya to the lush scenery of Puerto Vallarta and plan to return to Garza Blanca.

This resort is amazing! The staff is beyond friendly and the resort is beautiful! My wife and I stayed here on our honeymoon and she loved every second of our stay. We stayed in the deluxe ocean front room (booked on Expedia). The main lobby pool overlooks the ocean horizon and it looks surreal. There was also another pool/jacuzzi right by the tower we stayed at. The service is incredible as well. Wifi in the hotel room is $10 (USD) per day, but not a big deal. There is a bus that takes you into downtown Puerto Vallarta right across the hotel (last stop and is 8 Pesos) for anyone interested in exploring the town.

My sister and niece chose this resort for our family destination trip and the whole family enjoyed it very much that we are still talking about it and wanting to go back. The suites are very big and amazingly beautiful. We had the small room with two queen beds and loved the hammocks in the patios with view to the beach. This resort has all the rooms facing the ocean so it doesn't matter what room you get, you will always get an amazing view. The staff was also very nice and helpful. There were a few hurdles when ordering food, it was too slow and a little bit unorganized and their drinks were on the weak side but it got better the day after. We ordered the all inclusive and enjoyed all the amenities (kayaking, snorkeling, and paddle boarding). I want to add that the food was delicious, specially their Peruvian Ceviches and Agua Chiles (I think that was the name. I can't remember but it was so good). We were about 32 of us and were beyond happy to stay at this place. There was no free wi-fi; you had to pay $10 a day per device, that was a bummer but we went to relax so it didn't matter at the end. The all inclusive means you could order from anywhere and have it delivered in any room you were staying. I highly recommend it,

This was our 3rd time going to pvr in last 6 months and we love to travel. I have older kids about 10 and 13. And first time me and hubby went it was like wow but we didn't stay in room that much we went for excursions like literally all day and everyday which you guys seen my previous or last review it used to be great and I mean awesome last time. So we said why not let's take the kids biggest regret. This is not kid friendly hotel. They hate kids and other couples give u stare down that are honey mood couple. But I was told this is kids friendly make sure you bring them and they send us so many emails we said screw it and rebook with kids This time went all out all inclusive, your finest room, 2 bedroom ultra paranomic suite, we want the best!!! We paid $800 a night for each of us. We stay 2 nights only and decide to go punta mita to another resort. First we check in and it states check in is at 3pm, I remind you I emailed and called them everyday to pick us from airport, they forgot. With all inclusive family package. Why are you offering family package when you are not family hotel. So either way room was not ready so they put us in next tower. And told us tomorrow we can have our intial one we booked. Btw they forgot until I talk to Miguel. And he fix it bc it included wifi. But nightmare didn't stop. Ask for hot drinks and milk for kids to go sleep they stated it takes 1 hour to make milk! Ask for ice takes two hours. I mean awesome views like wow you are on top of the world but as far as restaurant and room dining forget it. Don't order room service go downtown have good food and way cheaper price. Like I said we paid all inclusive and still went to downtown to eat because kitchen was 2 hours back up. Kids got cranky and they wanted food. Thank god I took extra ensure and that saved the day. Then next day we were suppose to get our room they told us check out and sit in lobby for 3 hours and we will get you the original room I declined and said give me keys to next room. But they had over sold and under staff. I mean poor employees work their butt off but it's sad. That it takes so long to make simple food. Room service food suck!! I have to give ok at boca and again they had their days they were always back up. Either way one day went wasted switching to our normal room. It rains almost everyday there because of humid and mountain and count on it. So if it rains it's a lot and I mean a lot of bugs. It was very nice hotel but has nothing to do except pool and beach and restaurant. And it's crowded and lots of people not enough staff. Food suck. It's more like sams food. Go to casa Velas all adult paradise with plunge pool private. Or even st Regis and four season is 45 min and best resort Sorry GARZA we used to love you. Now u have fees for everything and bugs every where, food poising we didn't even use all inclusive. It's boring hotel that screw up our check in day one. Hope you get better management company bc your location has potential Sorry it's my first negative review ever but wanna let you know don't use room service!

The resort is very nice and the beach is one of the best in Puerto Vallarta. The service in the hotel is great too - except for the concierge. DO NOT TAKE THE TOUR! The only thing that extremely bothered us was they're ambition in marketing the hotel. They told us to get a tour in the hotel which we wanted anyways because we were thinking on going back in December with all of our family. So we agreed which was supposed to be 1.5 hours, we woke up early and had to wait more than 30 minutes to get a representative to help us, by 10 am we were starving, then they made us sign a contract that the 1.5 hours started after the representative met with us. When the concierge asked for our ID's since we didn't have our USA IDs she told us she could no longer give us the free wifi she had promised us the day before (supposed to be one of the benefits of taking the tour). We were very upset, after we had to wait more than half a hour, got the free wifi taken away, had to supposedly wait 1.5 hours more, we decided that we were not going to proceed. The concierge had offered us the day before that she would make a reservation for us at a nice restaurant in Puerto Vallarta town, which she did not, thankfully my husband called before going to confirm the reservation and had to make the reservation himself. And at the checkout we had to pay the wifi the concierge offered herself. Over all, frustrating experience. Nice hotel, nice beach, bad bad concierge service.