Garza Blanca Preserve Resort & Spa

Be cautious that this hotel may not honor the room type you reserve. Upon arrival, we expected the honeymoon suite, which we had confirmed with concierge several months prior, but instead we were put in a different room with no notice. We also encountered two other couples in the same predicament, which proves that this is a recurring issue. Our vacation started on a rocky note due to the wasted time spent speaking with management and the inability to fully unpack. Additionally, I didn’t appreciate concierge’s attempt to schedule us in timeshare presentation the moment we arrived. On the plus side, the hotel itself is a beautiful property with many dining options. We really appreciated the excellent pool side service that Sergio provided.

This was our 4th trip to Garza Blanca and as usual the staff was incredible. We looked forward to seeing Javier on the beach, he is such a dedicated employee. This year’s standout employee for us was Roberto “Bob” Gallardo, the waiter on the beach. What a hard job he has but he always had the biggest smile! It’s amazing to be in the presence of people who love their jobs and who make the choice daily to be of service to others. Thank you Bob and Javier for taking such great care of us!

This was our second visit to Garza Blanca and it was just as wonderful this time as last. The resort is very nice with a small beach, relaxing pools, and tasty restaurants which had plenty of vegan options for us. But what really makes this place special is the staff. Every single one of the dozens of staff members we interacted with were friendly, gracious, and welcoming. We were treated like VIPs throughout our stay. I want to give an extra shout out to the folks at Blanca Blue, the restaurant off the main lobby. After only our second buffet breakfast we were not only greeted by name, but our desired Bloody Marias were placed in front of us without asking and within moments of taking our seats. Thanks especially to Jorge, Pablo, Mario, Junior, and Omar. They all went out of their way to make sure we had a perfect vacation. Hopefully we’ll be able to return next year!

Resort and service were amazing! Alma Garcias was attentive and went above and beyond making us feel like the only newlyweds in the world

Bocados is our favorite restaurant at Garza Blanca in Puerta Vallarta, and tonight was the best of the best. Julian and Ricardo, our exceptional waiters, made the meal memorable. We were treated like we were the only people in the restaurant. We’re returning in several nights and will request Julian and Ricardo to crown our visit to Garza Blanca.