Garza Blanca Preserve Resort & Spa

I took a solo trip to celebrate my birthday and had the most memorable experience at Garza Blanca Sanctuary. The resort is a 5-star experience from the property, service, restaurants, and staff. My butler Carlos Ramos was exceptional with ensuring all my needs were met from check-in to check-out. The concierge team also provides high-caliber service. The rooftop pool was where I spent my time every day, and the area was beautiful, with a beautiful view from the infinity pool. The waiters were exceptional. I ate dinner at most all the restaurants and was not disappointed with the food or service. The Image Spa was incredible. I was in a one-bedroom corner suite, and it is amazing. I would highly recommend the resort to all!!!!!

We had a great time at Garza Blanca amazing hotel with great views we stayed on the beach front side which I thought was very family oriented . I want to thank the whole kids club team they were awesome with the kids highly recommend .

Capitana Elaine and her team (Hannia, Emily, Jorge, Andres, Mario, and Ronaldo) ensured every meal was free of gluten (we have a gluten allergy) and masterfully prepared. We also had great Zumba and Stretching classes with Ronnie on the Activities team. We have been members of Villa Group/Tafer for 13 years and have found Garza Blanca in PVR to be our favorite home away from home south of the border.

Amazing place to relax! The food was amazing! Mariana Lima housekeeping was exceptional

Our stay at Garza Blanca Preserve Resort & Spa Puerto Vallarta was incredibly disappointing, especially considering this was supposed to be our anniversary trip. The resort knew ahead of time that we were celebrating our anniversary, yet we were placed in a room with two double beds instead of a king. When we addressed it with staff, we were essentially pushed into attending a timeshare presentation as the “solution” to getting a proper room upgrade — otherwise we were told we would have to pay significantly more just to have a king bed. It felt manipulative and honestly left a terrible impression from the start. Beyond that, the resort itself feels tired and outdated and is badly in need of renovation and updating. The food was also extremely underwhelming. The only enjoyable meal we had on the property was at the newer Peruvian restaurant. Every other dining experience was disappointing enough that we ended up leaving the resort most nights just to enjoy decent dinners elsewhere. To make matters worse, the customer service throughout the stay was poor. Staff came across as indifferent, unhelpful, and more focused on upselling than hospitality. What used to feel like a luxury resort now feels like a money-grab operation with overpriced food and drinks, mediocre accommodations, and lousy service. Overall, we would absolutely not recommend staying here. There are far better resorts in Puerto Vallarta that actually value hospitality and guest experience.