Garza Blanca Preserve Resort & Spa

We truly wanted to take a moment to recognize some of the amazing people who made our experience unforgettable. Diva – Concierge Diva is absolutely incredible.. whatever she gets paid, she honestly deserves double! From the very beginning, she was completely on top of everything and made sure we were always taken care of. It genuinely felt like she cared about us, not just as guests, but as people. We had a family wedding on Monday, and the next day after a bit of celebrating, I wasn’t feeling my best. Diva immediately stepped in, making sure I stayed hydrated and was well taken care of. She went above and beyond in every way...making restaurant reservations, checking in on us, and ensuring all of our plans at the resort flowed smoothly. During check-in, we were completely lost and unsure where to go, but as soon as I called member services, Diva came right away, apologized for the confusion, and turned everything around for us. Because of her, we were truly able to experience the full benefits of the resort. My husband and I felt so comfortable with her...we are beyond grateful. Restaurante Misika Chef Luis Miguel, Carlos & Leonardo This was our first time trying Peruvian food, and wow...what an experience! Chef Luis Miguel personally came out to greet us, which made the night feel so special and unforgettable. We trusted Carlos to guide our menu, and he absolutely did not disappoint. Every single dish was amazing. He was attentive, knowledgeable, and truly made the experience feel elevated. He even helped bring the chef out and made sure we captured such a special moment with a photo. Leonardo was incredibly kind and attentive, always making sure our table was clean, we were comfortable, and everything was just right. The level of care from this team was truly exceptional. Restaurante Hiroshi Irving & Daniel Irving was amazing! We let him choose our dishes, and everything was beyond incredible. He was personable, fun, and made the entire experience feel relaxed and enjoyable. Daniel brought such a great energy ...he was engaging, friendly, and cooked everything so deliciously. You can really feel the passion in what he does. Restaurante Blanca Blue Mario & Junior Mario was so kind and attentive... he made sure we were always taken care of. The moment we finished anything, he was right there, keeping everything clean and making sure we had everything we needed. Junior was also incredibly polite and friendly. Both of them created such a welcoming and comfortable atmosphere for us. ...Overall Experience.. What truly made this trip so special was not just the beauty of the resort, but the people. Every interaction felt genuine, warm, and thoughtful. Because of this amazing team, we are already looking forward to coming back. The level of care, attention, and kindness we experienced is something we will never forget. Thank you all for making our stay so memorable.

Just left the resort and everything was truly amazing and a true 5-star experience including foods, staff, hotel suites, amenities, and service. Views from rooftop pools were unmatched. Definitely would come back and can’t recommend it enough if you are looking for a luxury experience.

I travel almost every 3 months to similar resorts and this one is definitely the best of all I’ve ever been to! Not that others weren’t good, but few things made our experience different. Attention to every detail in the design, staff that are very considerate of your comfort, nicest! Thank you Angel, Xavier and Fabian in Bocados ( best resturant in the resort), Ronaldo from blanca blue,Oscar in Noi, Ronnie from entertainment team and all other staff who truly made Mousai our second home. I like to go to different resorts every time, but I want to come back here every year!

We went to the Puerto vallarta location and it was amazing. I've been coming here for many years and have yet to be disappointed!! We stayed in hotel mousai north tower and it was absolutely wonderful. The maids always made sure to have a clean room and always left some nice sweet treats. The food was outstanding and I'd love to give a shoutout to Arianna at DOA. She was super friendly and made sure we had a wonderful dinner❤️ the rooftop service was excellent and always made sure I had a drink in my hand and that we were relaxed and enjoyed our time in the sun. Another big shoutout is our butlers Daniel and Humberto, they were amazing. They always checked up on us, made sure our reservations were set and went over and beyond to make sure we had a wonderful anniversary and an amazing stay!!! I'm hoping when we get back, we will have them service us. It was slow due to what happened a couple weeks ago but all the employees made sure it was a safe and secure place, the atmosphere was just beautiful everyday with all the greenery and mountains, and it was so nice and peaceful. I'm so happy I enjoyed my stay and I'm so excited to go back!!!

Amazing week!! Thanks Mario and Alexi