Garza Blanca Preserve Resort & Spa

In Blanca Blue, the following gents were specifically professional and attentive and friendly: Jorge Real, Mario, Andizes, and Jamen (spelling?)

I stayed at Garza Blanca Preserve Resort & Spa in puerto vallarta – All Inclusive from October 4–6, 2025. I chose this resort expecting world-class service and a relaxing start to our family vacation — but what happened during check-in was completely opposite to that. Right after we arrived, the concierge named G***** began explaining restaurant options and resort amenities, which was fine at first. Then, unexpectedly, she shifted to promoting what sounded like a timeshare-style sales presentation, insisting that our family must attend a “special breakfast session.” When I politely declined, she claimed that our reservation was made under a special Expedia promotional rate that required attendance at that event. That statement was completely false. Our booking was through Trip.com, with no such condition or promotion. When I showed her my booking confirmation, she reluctantly admitted it “might be an error,” but immediately ended the conversation and told us to handle dinner reservations by ourselves. It was an incredibly uncomfortable and unprofessional experience, especially right after arrival. We went to the front desk, but they seemed unsure what to do. Thankfully, another concierge named J****** later helped us kindly and resolved our dinner booking. The issue is not a minor misunderstanding — it’s about trust and integrity. Pressuring guests with false information about their booking is deceptive and completely unacceptable at a resort that promotes itself as luxury. To make matters worse, the management’s follow-up was a generic “thank-you” email, without any mention of the complaint, apology, or corrective action. This left us with the impression that the resort management prefers to ignore legitimate guest concerns rather than addressing them. Still, Garza Blanca’s management never apologized or took accountability, which is truly disappointing. For a resort of this class, honesty, transparency, and guest respect should come first — not aggressive marketing tactics disguised as “concierge service.” I sincerely hope TAFER Resorts takes this feedback seriously and ensures that future guests are treated with honesty and professionalism.

Great place to relax with excellent service, great views and wonderful food. We had a few days with friends and we’re treated so well. From Joel at the front door guiding and welcoming to wait staff like Jaime, Mario in the Blanca Blue to Umberto, Tony and Tito by the pools. So attentive and polite! The staff preparing meals really deserve recognition as everything was delicious and well presented. The suite was ample and clean and well appointed. The pools and gym were clean and welcoming. We especially enjoyed the bacado steakhouse for an amazing meal with creative drinks. The only reason I can’t give 5 stars was the check in process which took hours for some reason even checking in after 4 pm. We would like to go back when the growth is complete.

This experience was near perfection. The attention to detail was next level at this resort. The restaurants were top tier. Every single staff was attentive and treated you like royalty. The check-in and check-out process was as simple and easy as they come. I can’t wait to bring more family on my next visit. You truly get what you pay for at this resort.

Our family loved Garza Blanca Puerto Vallarta! Stayed in a spacious 2BR/3BA suite, tons of room for four, with a big patio, kitchen, dining area, and comfy living room. In-room dining was excellent, delicious food minus the dress code hassle. Gorgeous views of the beach, city, and Los Arcos. Pools and service were top-notch. Highly recommend!