Luxury Residences at Garza Blanca Preserve Resort & Spa

I simply loved my stay at Mousai. The gold gates, the gracious welcome, the bell boys, the overly comfortable mattress, the chess pieces that are chocolate, the hammock on the balcony, rooftop pool, Hiroshi, the steakhouse, the lovely employees who cater to your every need are all components of why I loved my stay at Mousai. This place exceeded every expectation I had and honestly I'm having a hard time finding a hotel that lives up to Mousai for my next vacation. If you're debating, just do it and do it the all inclusive way; it is worth it!

This was our 2nd family vacation trip to Garza. It's hard to go elsewhere when this place has it all! Very clean, very green, very friendly! You can count on anyone for great service but I must say Jose, Carlos and Ameida were awesome! Our favorite waiters Moises, Jose, Juan and Ricardo were tops! We purchased the all inclusive and took advantage of the free snorkeling, paddle board and kayak use. Also went on the guided hike tour to the waterfall, watched the children shows and did children's crafts. Plenty of things to do within the hotel if you decide going to town is not for you. If you do decide to go to town, the bus that takes you to and from is right outside the hotel and cost 8 pesos. We had no intention of buying into the timeshare but decided to after listening to the presentation last year. This year, we upgraded as we have chosen to go more often and have bigger rooms for our family of 6. If you decide to go to the presentation, ask for Pascal. He'll give you the facts, cost and you can decide. No hard sell and it's your loss if you don't buy in! This place is amazing! Hard to leave, but looking forward to return year after year!

My family (me, husband, 2 kids age 11 & 7) spent a week in a 1 bedroom oceanfront suite with the All Inclusive plan. We have done the same at resorts in Riviera Maya, and Garza Blanca puts the other resorts we've visited to shame. The cleanliness, service from the staff and food quality was excellent. Our suite had ample room for a family of 4. Other reviews mention the noise from the main road, we solved that problem by turning on the exhaust fan above the stove as "white noise" at night. Yes, the service moves a bit slower in the restaurants, but we've found that to be the norm whenever we travel outside the U.S., and the food was worth the wait. Only 2 restaurants (Blanc Blue and Boca Dos) have kids menus, so we never tried Aquazul with our picky eater. Pool side food & drink service was dependent upon the assigned waiter that day, but we had more good (Jose, Juan, Moises) than bad in our 7 days. A word about the pool, it turned my kid's blonde hair, VERY green! And we saw other green haired folks too, so beware of that if you have light colored hair. I ended up not getting my hair wet after seeing my daughters on the first day. The beach is best in the early morning before all the vendors descend, also some local folks on the beach as its public. But, the water is great for snorkeling and crystal clear. The kayak trip to Los Arcos with Roberto was amazing, he's a wonderful guide and so patient. In spite of complaints in many reviews about the timeshare spiel, we were never asked to take a tour by our concierge. Jeanie was very helpful with making dinner reservations and giving us the overview of the resort. I did look into booking an excursion through her, but her "discounted" price was more than the price thru the tour company website, so I would recommend doing a price comparison for any excursions. I was very concerned about the weather as July is rainy season and weather sites showed lots of rain. Every day we had gorgeous sun and 4 nights of stunning sunsets. The other evenings it did rain, but was clear by morning. I do wish the resort had more to offer in the evenings, the nightly on site entertainment was one area where other resorts we've visited were better. The Kids Club is also less than other resorts, it was basically different activities each day, this was fine with us as we don't typically use that service. But, if you are used to a place where you can drop your kid off at a resort "day care" all day, this isn't it. However, my daughter did enjoy making crafts with some of the other kids. Overall, this was our best experience at an AI resort in Mexico. I think we are converts from Riviera Maya to the lush scenery of Puerto Vallarta and plan to return to Garza Blanca.

This resort is amazing! The staff is beyond friendly and the resort is beautiful! My wife and I stayed here on our honeymoon and she loved every second of our stay. We stayed in the deluxe ocean front room (booked on Expedia). The main lobby pool overlooks the ocean horizon and it looks surreal. There was also another pool/jacuzzi right by the tower we stayed at. The service is incredible as well. Wifi in the hotel room is $10 (USD) per day, but not a big deal. There is a bus that takes you into downtown Puerto Vallarta right across the hotel (last stop and is 8 Pesos) for anyone interested in exploring the town.

Day One, Garza Blanca Preserve receptionist noticed their system stated we were celebrating our 34th wedding anniversary and they would have something special delivered to our room. Nothing came. Day two, our door keys stopped working. We went to the receptionist and had the keys 🔑 re-activated. I mentioned about our special occasion and the receptionist stated she will speak to her supervisor about having something delivered. No 📦 delivery. Hummmmmm! Housekeeping services may be slow. Stay on top of that. We are travelers and I always give my honest review whether it the good, the bad, and the ugly. Well, We are 5 additional days and the fat lady hasn't sung yet. It was a smooth trip back safely to the States. Well, here are the final analysis. Day 3 thru 7, nothing arrived. We took the time and spoke to the supervisor, Miguel. He saw in the system, the information regarding our wedding anniversary. He didn't know what to say. My husband came up with a solution regarding the continuous oversight, that I have internet service on my cell phone. So, the next 5 days, faster internet was great. We also decided we would go to a timeshare presentation. We were not interested in purchasing. We also choose NOT to ACCEPT any gifts they offered us. But instead, we had the opportunity to speak with Mark. Thanks for listening regarding the housekeeping issues. We saw Miguel later that evening and he informed us he did receive an email notification regarding the issues that needed to be addressed. Needless to say, we enjoyed the grounds, the waiters, and servers. We ate dinner at Blanca Blue Restaurant. I mentioned to our server that it was or 34th Wedding Anniversary, and we chose to dine there. She congratulated us, but later returned with the flute player. She played the Wedding Song from Twilight the Movie. The sun was setting. It was beautiful. Something this simple was considered extremely special.