Garza Blanca Preserve Resort & Spa

This is our second family trip to Garza Blanca PV. The grounds beautiful, the food excellent and the staff very helpful.

Every room is very exceptional, the bar, the big balcony, etc.the. bed and pillows are not cheap. The employees are so nice

Juan Suárez provided the best service to us by the pool. Always attentive until the very last minute. Kept making sure we has everything we needed.

Marianna Lima was amazing! The room was always perfect and clean. We will definitely come back. This was a terrific trip

My family stayed with the all-inclusive package, and honestly, I wouldn’t come back. I traveled with a large group, four families, and while this resort would be great for an only-adult group, it’s not worth it if you have kids. Pros: - The rooms are gorgeous. It’s one of the nicest all-inclusive resort rooms I’ve ever seen. It’s huge with the kitchen, dining table shaped like a heart, a living room, and my room had two bedrooms. Also, we had three bedrooms, which was great when we had 4 people staying together. - I miss their pools. Those pools were gorgeous and gigantic. Each pool had a nice view, and the bedrooms are equipped with a small hot tub on the balcony, which was a nice spot for the kids to hangout. Cons: - bedroom bugs: If you’re on a lower floor, dealing with the bugs is the worst part. In my stay for 5 days, I found 3 beetles, a handful of mosquitoes, a centipede-looking bug, and tons of flies INSIDE MY ROOM. You better be fast with opening and closing doors from the outside, but even so, the bugs find ways in and some of my family kept being bitten in their sleep. - not ideal for groups with kids: If you have children under the age of 16, please go somewhere else. It’s not worth the all-inclusive cost. This place was very tailored to adults when it came to amenities. Adults had many restaurants to pick from and no activities are limited except due to weather. Meanwhile, children can only eat at 3 places: the snack bar by the pool, the lobby restaurant, and the steakhouse. Kids under 16 can’t go to sushi, Chinese, Italian, and more. On top of that, there’s no gym for them. I know most kids don’t care about the gym but many young teens will want to exercise too. This resort strangely put their only two gyms in the two adult-only buildings. So if you have an athletic kid under 16, they can’t access the gym unfortunately. - Lack of nightly entertainment- My family has stayed in multiple Mexican all-inclusive resorts. All of which except for this place had night time activities. There’s no shows to watch and while there is a shopping center, it closes in the afternoon and it’s crazy overpriced. There’s a merry-go-round, but you have to pay extra for that, and honestly that ride sat there for display. After dinner time, it’s just straight to your room. Absolutely nothing to do because everything is closed. There is a rooftop bar in the adults-only building though, but that’s it. - transportation: This resort is in an optimal location with beautiful views, and in order to maintain that every building has a nice view on the mountain, all the buildings are spaced out. I get that, but they need to upgrade the transportation. They have these cute wooden trolleys, but they honestly belong in a museum. The ride is insanely bumpy, and if anyone has back pain or is pregnant, that trolley is unsafe. Also, they’re awful when it rains (and it rains a lot). The uphill roads are steep. The trolleys often slide backwards, and it’s a terrifying ride. If it’s raining, it’s safer to walk, but be prepared to walk through stairs through the forest with tons of mosquitoes. - the beach: there’s only one beach spot that’s accessible and the shore has so many rocks. I’m not talking about small rocks. Many of them are the size of your foot mixed with tons of pebbles. That shore is one of the most painful walks into the ocean. So please bring water shoes. It’s painless with water shoes, but some of my family didn’t bring such shoes and stayed out of the water entirely because it’s too painful. Also, the beach water is very murky with at most one foot of clarity on a good day. Most days, I couldn’t see three inches in front of me. Towel issues: The pool and beach towels were constantly gone. You’d have to ask a poolside server to bring you towels whenever they become available, which could be as short as 5 min or as long as half an hour. Restaurants can’t accommodate large groups: I know it’s hard to serve large groups of people, but all the other all-inclusive my family has been to has had little to no issues when eating. This resort forced us to eat whatever the restaurant chose to serve us in both the Mexican and sushi place. They wouldn’t take individual orders simply because our group was too big. Everyone had to eat the same thing. We got around it, but it required us to argue with restaurant managers (wasted 30 min of our time at the sushi restaurant). Places like the steakhouse, chinese, and Italian automatically gave each person a menu to order. The sad part is only the lobby restaurant (which is the Mexican spot at night) serves lunch. To avoid having an ordering issue, our group was forced to split up by smaller families just so we could order our own food. Therefore, we only got to eat together as a big family at dinner time.