Garza Blanca Preserve Resort & Spa

This hotel was really awesome especially the service here, Mariana Lima was an awesome house keeper she kept all of our rooms clean and was very respectful !

Editing this review because this was the craziest experience I have ever had and it somehow got worse. We ultimately had to check out halfway through our trip due to ongoing denial of contracted amenities, inability to utilize the property and services we had paid for, and repeated harassment related to timeshare presentations. Despite having written confirmation and screenshots from the time of booking (November), as well as direct confirmation via phone and email with tafer resorts while we were on the property, hotel staff repeatedly denied and restricted access to the amenities included in our package. Every day that we declined the timeshare breakfast, they removed another amenity from us including access to pools. Our booking included: -$600 resort and spa credit (based on honeymoon suit level), Daily breakfast, Access to 4 pools (including confirmation that the -Sanctuary rooftop pool was included), Complimentary airport transportation, Daily housekeeping and turndown service, Premium WiFi (bc we are platinum members), Bottle of wine (offered by tafer) It began at the airport, where a representative wearing a Garza Blanca badge directed us to wait with him while he “paged our driver.” During this time, we were repeatedly offered alcohol and pressured to attend a timeshare presentation. After declining multiple times over the course of 1 hour, the interaction became increasingly aggressive, and we ultimately paid him $20 in order to disengage and proceed to our transportation. Upon arrival at the hotel, we were told we would be charged over $100 for airport transportation, despite documentation showing it was included. We were directed to meet with a concierge who again pressured us to attend a timeshare presentation to get all of our amenities. When we declined, the interaction with this woman became argumentative. This process delayed our resort access until after 5 PM, causing us to lose beach time and our first vacation day. The following morning, we again spent hours of our vacation at the front desk attempting to have our confirmed amenities honored. We were asked to sign a new contract that removed or altered key benefits, including replacing the resort credit with a 20% restaurant discount and introducing blackout dates that conflicted with our confirmed booking. We refused to sign and they wouldn't let us access amenities without signing so I wrote my own disclaimer sentence on the contract reflecting this, and that really irritated them. We were called in our hotel room by a new concierge woman who attempted to get us to attend the timeshare breakfast. We declined and that day this woman stopped us at the elevator to access the rooftop pool stating we could not proceed without time share meeting despite having confirmed access. We declined despite her directions. While we were at the pool she walked up to the roof top to find us and point us out to the bar tenders and staff but our waiter confirmed that we could infact be there. We were only able to access this pool once, and the staff behavior toward us changed noticeably after interactions with concierge woman. As another example, We were told at one point by a different female concierge that we were not permitted to access resturaunts or pools at Mousai which was inconsistent with our package and dinner reservations. Once when we were trying to get on the trolley, the concierge lady ran after us to tell us we were not allowed to access anything over at mousai. We left on the trolley despite her yelling at us as she rolled her eyes and stormed off. After we continued to decline the time share then stopped basic cleaning turndown service. Which impacted our access to drinking water, which is essential in mexico. They turned off our access to premium WiFi, never gave us our wine package. We made multiple good-faith efforts to resolve these issues on property and through direct communication with tafer without success. I would not expect this from a high end hotel like this.

We visited Garza Blanca Sanctuary in March to celebrate my husband’s and our friend’s birthdays. Our experience was fantastic. The room was beautiful and the views were out of this world. We especially enjoyed the rooftop at Sanctuary. The service and food were amazing, especially the service provided by Lorena Cruz. Our butler, Carlos Ramos, provided us with above and beyond support….he even arranged for balloons and champagne to make the birthday celebrations so festive! He accommodated our every request ensuring our stay was perfect. Luis Cordova, the manager, also helped make our stay so special. We can’t say enough good things about Garza Blanca PV. We have now visited 20 times and will be back soon. The property, views and especially the people are amazing.

I would rate my experience, a 1000 out of five. We stayed in the Garza Blanca right on the beach in PV. Our room was so comfortable and huge. Just an absolute joy to wake up to hear the waves. I can’t say enough about the service at this resort, the people who work here genuinely care about making sure you have the best experience. We were at a another Garza Blanca in Cancun and the one in Puerto Vallarta has so many charms. Special shout out to the staff at spa imagine. I went for two massages and they were extraordinarily good in the most beautiful setting you can imagine. One of the things that’s so special about this resort is it’s setting in the mountains. They’re 1 million surprising views that take your breath away. They really thought of everything and it’s the best experience.

We had the best time at Garza Blanca in PV! Food was top notch, better than any all-inclusive I’ve been to! Staff aims to please, we especially loved all the pool, restaurant and maid staff. Special shout out to Gio Arturo at Bocados (our favorite breakfast/dinner spot) and Mariana Limu, our housekeeper. The two bedroom three bathroom suite was perfect for our family of 6. The large patio with the views of the bay was incredible. One of our favorite vacations ever!