Garza Blanca Preserve Resort & Spa

Great location The best atmosphere, beautiful and very clean rooms Little expensive but worth the value Excellent Service from Carlos Romos , Tony and all the personal of Garza Blanca Including restaurants, lobby, trolleys Beach, swimming pools … lots of activities Kayaking, snorkeling , shopping, yoga , hiking, variety of delicious food , Japanese Korean, Mexican, Steak house , Peruvian

I’ll try to give an unbiased review, btw, I’m still in the resort so everything is fresh in my head. I booked an all inclusive stay for 8 days hoping to relax and enjoy the nature, water and the all inclusive perks with my husband and toddler. I booked an ocean front which is in the first Garza Blanca building. The view was great but, the truck noises from main street 50 feet away were awful at all hours of the night, staying near the trash dump was causing nausea walking into our room and the worst was the intense humidity build up in our room that caused our bedsheets to be wet, our clothes to become very humid and even the walls had condensation with drips of water falling. The cleaners were coming in and leaving the door open when the AC was on causing all the hot air and cold air to build up moisture. I could only sleep in those awful conditions 4 days …I finally had the courage to ask them to give us another room. Just imagine hoping in to a bed with wet sheets!! So with difficulty and some pushback from the manager they agreed to move us to a junior suite in the towers for the next 4 nights. Staying in the towers is very much for comfortable, so I’d consider this before you book your stay if you're really wanting to come here. The Garza Blanca main hotel is very old, antiquated, ceilings are low, and the furniture leaves you lacking something newer. The hotel doesn’t have a old Mexican vintage vibe, it gives a 90’s old vibe. Not what you want from a 5 star resort. So they moved us to our new room and guess what? the pipes from the kitchenette sink smelled like sulfur LOL We couldn’t get a break! What ever, I shoved a plastic bag and placed a cup over the sink and that stopped the odor a bit until they did something about it 2 days later. Beware, there’s only 3 all inclusive restaurants for family with children. Hiroshi, Bocados and Blanca Bleau. Not all the restaurants are open for dinner so if you have a family that needs to eat at 6:30 pm, those hours are hard to come by. We couldn’t go to dinner on one of the nights because they only had dinner reservation available at 9 pm so we ordered room service. In addition, we ended ordering room service on one of the nights in the tower and the menu was limited at 6 pm. Because of weather conditions they said! I’m unsure what that meant but I didn’t come here for pizza, wings, and fries which is what I gave my 2 1/2 year old. Mind you, the weather here has been sunny, humid and hot. Moving on, if you plan to relax in the pool, don’t bet on it. The panoramic pool is in between 3 towers which all have the AC attached to the building so you’re constantly hearing loud machines in the background. The sanctuary pool has construction in the background. Lastly, they ask you to sign off on all the bills and there they ask you to tip a percentage or nothing. Soooo… say your all inclusive meal was about 6000 pesos and you leave 15 % or 10% your leaving $45-$85. If I can advice, take cash and leave cash tip instead. So here comes the positives, the staff treated us amazing, it’s hard work to serve people in these hot conditions so all their tips were well deserved. Hiroshi was great, Karuma (extra pay) was great but you eat outside with the mosquitos so best believe I came out with 20 mosquito bites in my legs, Bocados is just “ok” and Blanca Bleu - well, you have to fight the hundreds of flies in your table for your food. I looked around last night and everyone was swatting flies away. It was disgusting! If you’re a world traveler like us, who really enjoy 5 star stays, this is not the place for you. Look into Four Season or go with a beach front Villa with your own personal chef, cleaners, and bust boy. We stayed in one last year at $800 per night. I paid more for all inclusive Garza Blanca with wet bedsheets 🤣

This place is not worth the money. I would say definitely go someplace else. I made the foolish decision of coming here for 10 days and I’m at day 4 and wish I could cancel and go some place else. The facilities are very nice and the food is good but the service is abysmal and the management does not seem to care about anything and literally just hang up the phone on you. They waiters at the restaurants ignore you. They ask you if you are celebrating anything, we are here for our 18th anniversary, and nothing happens. Why ask if not even a happy anniversary follows the answer? We were out from 9-4 and our room was still not done. When I called and asked why they said it was my fault despite the service light been on since we came to get something at noon and nothing had been done. For the price I would expect at least the basics but they seem to be very short staffed. Maybe because they opened up the new tower. I was going to also book the same resort in Cancun but after this experience I’ll take my money elsewhere

The location is unbeatable. Removed a bit from the other resorts. The atmosphere is elegant and lovely. We loved our room! The staff were extremely attentive and attended to our every need. They even gave us options of things we didn’t think we needed but very much appreciated. A special shout out to our butler Carlos who introduced himself and wrote to us everyday making plans and arrangements for dinner and activities. We really value and appreciate him!

We stayed at Garza Blanca with our young kids 5,4,2. The overall stay was great although everything was overpriced. The biggest thing that stuck out was the amazing kids club and nanny services! Couldn’t give them higher praise. The “night-kids” club was such a fun experience for my 5yr & 4 yr old, they were able to go to dinner and watch a movie at the resort. I forget the name of the manager of the kids club but she’s doing a fantastic job! Thanks again! The Hucks