Luxury Residences at Garza Blanca Preserve Resort & Spa

This resort is amazing! The staff is beyond friendly and the resort is beautiful! My wife and I stayed here on our honeymoon and she loved every second of our stay. We stayed in the deluxe ocean front room (booked on Expedia). The main lobby pool overlooks the ocean horizon and it looks surreal. There was also another pool/jacuzzi right by the tower we stayed at. The service is incredible as well. Wifi in the hotel room is $10 (USD) per day, but not a big deal. There is a bus that takes you into downtown Puerto Vallarta right across the hotel (last stop and is 8 Pesos) for anyone interested in exploring the town.

My sister and niece chose this resort for our family destination trip and the whole family enjoyed it very much that we are still talking about it and wanting to go back. The suites are very big and amazingly beautiful. We had the small room with two queen beds and loved the hammocks in the patios with view to the beach. This resort has all the rooms facing the ocean so it doesn't matter what room you get, you will always get an amazing view. The staff was also very nice and helpful. There were a few hurdles when ordering food, it was too slow and a little bit unorganized and their drinks were on the weak side but it got better the day after. We ordered the all inclusive and enjoyed all the amenities (kayaking, snorkeling, and paddle boarding). I want to add that the food was delicious, specially their Peruvian Ceviches and Agua Chiles (I think that was the name. I can't remember but it was so good). We were about 32 of us and were beyond happy to stay at this place. There was no free wi-fi; you had to pay $10 a day per device, that was a bummer but we went to relax so it didn't matter at the end. The all inclusive means you could order from anywhere and have it delivered in any room you were staying. I highly recommend it,

This was our 3rd time going to pvr in last 6 months and we love to travel. I have older kids about 10 and 13. And first time me and hubby went it was like wow but we didn't stay in room that much we went for excursions like literally all day and everyday which you guys seen my previous or last review it used to be great and I mean awesome last time. So we said why not let's take the kids biggest regret. This is not kid friendly hotel. They hate kids and other couples give u stare down that are honey mood couple. But I was told this is kids friendly make sure you bring them and they send us so many emails we said screw it and rebook with kids This time went all out all inclusive, your finest room, 2 bedroom ultra paranomic suite, we want the best!!! We paid $800 a night for each of us. We stay 2 nights only and decide to go punta mita to another resort. First we check in and it states check in is at 3pm, I remind you I emailed and called them everyday to pick us from airport, they forgot. With all inclusive family package. Why are you offering family package when you are not family hotel. So either way room was not ready so they put us in next tower. And told us tomorrow we can have our intial one we booked. Btw they forgot until I talk to Miguel. And he fix it bc it included wifi. But nightmare didn't stop. Ask for hot drinks and milk for kids to go sleep they stated it takes 1 hour to make milk! Ask for ice takes two hours. I mean awesome views like wow you are on top of the world but as far as restaurant and room dining forget it. Don't order room service go downtown have good food and way cheaper price. Like I said we paid all inclusive and still went to downtown to eat because kitchen was 2 hours back up. Kids got cranky and they wanted food. Thank god I took extra ensure and that saved the day. Then next day we were suppose to get our room they told us check out and sit in lobby for 3 hours and we will get you the original room I declined and said give me keys to next room. But they had over sold and under staff. I mean poor employees work their butt off but it's sad. That it takes so long to make simple food. Room service food suck!! I have to give ok at boca and again they had their days they were always back up. Either way one day went wasted switching to our normal room. It rains almost everyday there because of humid and mountain and count on it. So if it rains it's a lot and I mean a lot of bugs. It was very nice hotel but has nothing to do except pool and beach and restaurant. And it's crowded and lots of people not enough staff. Food suck. It's more like sams food. Go to casa Velas all adult paradise with plunge pool private. Or even st Regis and four season is 45 min and best resort Sorry GARZA we used to love you. Now u have fees for everything and bugs every where, food poising we didn't even use all inclusive. It's boring hotel that screw up our check in day one. Hope you get better management company bc your location has potential Sorry it's my first negative review ever but wanna let you know don't use room service!

The resort is very nice and the beach is one of the best in Puerto Vallarta. The service in the hotel is great too - except for the concierge. DO NOT TAKE THE TOUR! The only thing that extremely bothered us was they're ambition in marketing the hotel. They told us to get a tour in the hotel which we wanted anyways because we were thinking on going back in December with all of our family. So we agreed which was supposed to be 1.5 hours, we woke up early and had to wait more than 30 minutes to get a representative to help us, by 10 am we were starving, then they made us sign a contract that the 1.5 hours started after the representative met with us. When the concierge asked for our ID's since we didn't have our USA IDs she told us she could no longer give us the free wifi she had promised us the day before (supposed to be one of the benefits of taking the tour). We were very upset, after we had to wait more than half a hour, got the free wifi taken away, had to supposedly wait 1.5 hours more, we decided that we were not going to proceed. The concierge had offered us the day before that she would make a reservation for us at a nice restaurant in Puerto Vallarta town, which she did not, thankfully my husband called before going to confirm the reservation and had to make the reservation himself. And at the checkout we had to pay the wifi the concierge offered herself. Over all, frustrating experience. Nice hotel, nice beach, bad bad concierge service.

This was our third time to Puerto Vallarta and our first stay at Garza Blanca. We stayed there for the first four nights of an eight night trip and in the end we enjoyed it very much. However, there were a couple of problems in our first 5 hours there. First, the check-in process was frustrating and not in keeping with what I would consider the type of service a luxury property should offer. Before getting our room keys, we were escorted over to the concierge, purportedly so she could describe the resort to us. However, in reality it was for a twenty minute sales pitch to get us to agree to sit through a sales presentation in return for a free breakfast and some other discounts at the hotel (spa service discounts, food discounts, etc.). It was very annoying - after traveling over 8 hours to get there, I just wanted to get to my room, unpack, and refresh. I do not blame the concierge for this - it is obviously hotel policy as everyone checking in goes through this. And in fact, it looked like it was pretty successful, because when we went for breakfast each day, more than half of the people were eating breakfast with their assigned sales person. Ugh. Not for me. After repeated pleading from the concierge, we continued to say we were not interested and she finally gave up. The second issue occurred in early evening when we discovered that there were no ice machines. I know some hotels deliver ice to your room, rather than having ice machines and that's fine. So I called down to have some ice delivered at around 6:00. I was told that someone would be there shortly with our ice. We waited and waited and waited. About 45 minutes after the initial call, I called again to remind them. Again I was told someone should be there shortly. Another 45 minutes passes with no ice. I make a third call and the woman apologized and said they must have forgot. She said she would call the supervisor. That finally did the trick because about 15 minutes after my call, the ice was delivered. It should not take almost 2 hours to get a bucket of ice. Okay, now that I got that out of the way, the remainder of the stay was excellent. It's a beautiful resort. We stayed in one of the panoramic suites that are set back into the mountain. We were basically nestled in the forest and could see the mountains to one side and the ocean in front of us. The view was stunning. Nice big balcony with two chairs and table, lounge chair and a hammock. The room itself was large and very nicely appointed. No complaints whatsoever. We were originally booked in an oceanfront room, but I was eligible for an Expedia member upgrade. We were hesitant at first because we thought we would prefer to be oceanfront (the tower with the ocean front rooms is down the mountain, right on the beach). But we were satisfied. You can either walk down to the main pool and beach or you can take a trolley which the hotel provides (there is also a smaller pool at our level). The trolley was pretty convenient. Never had to wait more than a few minutes for it. We ate at the Steakhouse, Blanca Blue twice, and Hiroshi (which is at the sister property Mousai. All dinners were excellent. We had planned on going into centro for one of the dinners but we enjoyed the food so much at the hotel that we just stayed on premise. The sea bass at Blanca Blue was one of the best cooked pieces of fish I've ever had. We did not purchase the available all inclusive - which would have been an additional $115 per person per day. And I'm glad we didn't because all of our food and drinks that we purchased at the hotel came out to an average of about $140 per day for both of us, about $90 less per day than the all inclusive. We are not day drinkers so no fancy drinks at the pool and we did bring some of our own alcohol so we could have drinks on the balcony in our room. We also sat at the bar outside Blanca Blue and ordered after dinner drinks and coffees. The food at the pool was good with the sole exception of the chicken wings which were awful. My favorite pool lunch were the fish tacos. Service as the pool was excellent too. The waiters were friendly and efficient. Small beach. not a great walking beach but the water is very (extremely) clear and it's calm, which makes it good for kayaking or snorkeling. RIde from the airport was about 40 minutes. I'd say it would be about a 15 minute taxi ride from Centro. I would definitely return to this place. PS - I would note that there were an inordinate amount of beetles that flew onto our balcony. I think probably because of the jungle. It might not be that way if you were in the tower closest to the ocean. In any event, the hotel must use a lot of pesticide because within minutes of a beetle landing on our balcony, they were on their backs dying. We got used to it - there are bugs in the jungle, no getting around that. But if you have a particular aversion to beetles or insects in general (or pesticides!), you are now forewarned.