Villa Premiere Boutique Hotel & Romantic Getaway

I stayed at the Villa Premiere Hotel for 7 days and 6 nights with my high school girlfriends, and we had a wonderful time. The hotel is beautiful, and the service was excellent. Paul and Jorge at the pool took such great care of us—Paul always made sure we had everything we needed and even adjusted the umbrellas so we stayed comfortably in the shade, while Jorge checked in often to make sure our drinks and food were ordered and delivered promptly. I had a massage at the day spa worth every penny.   Most of my time I was out at the pool very relaxing. I do like no children. Had breakfast everymoring.   One thing they are intended with is food allergies. They ask begore the take uour orderUnfortunately im allergic to avocados well pretty much everything comes with avaxodos, there were 2 slip ups but it was corrected immediately  This is an amazing place its a bit expensive but worth it.   The only issue I have is we had 2 of of us to a room.  It seems like they want you to change everything to it.  Ibwanted to pay as I ordered/close out my tab.  But 90% of the time I was refused.  They said you get an itemized list at the end which isnt true,  it has the bill all together , so you and your partner had to keep track of the price and what you had.  I found this very inconvenient.  That is why the 4* review.

Booked through Westjet Vacations, this resort offers a 5-Star experience in an Adult-Only couple’s environment. All-Inclusive was the only option through the package and we desired a food-centred vacation. The resort treated us exceptionally well, patiently attending to many many specific requests. Staff were mostly fluent in English and always watching over us, approaching us if they sensed any concerns. Our initial room placement was disappointing, situated above the noisy kitchen fans. The view, although including ocean and sunset views, was scarred by the neighbouring barbed-wire derelict/poorly kept property. Some appointments were missing within the room and some neglect was evident in the housekeeping/upkeep. The staff was very approachable and understanding when we requested another room. Even more surprising, they upgraded us to a high tier room at no additional cost. Later we noticed that our initial room was assigned full maintenance and overhaul attention (trades people repairing cabinets and painting). The upgraded room was beautiful, comfortable, and luxurious. Hot water for the jacuzzi was hit-or-miss depending on the time of day; given the number of jacuzzi suites in the resort, I can understand the strain on the hot water system. Room service and special requests were always attended to with care and professionalism. Two turn-down services per day, mini-bar stocking, and friendly housekeepers. Excellent. Paul kept the pool environments upbeat and friendly, attending to chair assignments and making conversation. One morning, Paul was away, and the security confiscated our chair belongings while we ate breakfast at the restaurant. A manager apologised and allowed us to "hold" our pool chairs while we sat for breakfast. Most pool chairs were available until around 0900 in the morning. Javier patiently attended to my travel partner's drink requests and specific needs. During the wedding reception, we could witness his bartending skills, juggling dozens of orders quickly and proficiently. The three restaurants, and room service, offer a delicious assortment of tasty menu options in different dining atmospheres. Although dress code suggestions are noted online, the staff were very flexible with guests' apparel choices. One night we stayed late at La Perla, entertained by the bartender's local knowledge and snacks (including seasoned crickets, not on the menu). Villa Premier's beach is graced with soft sand but the approach becomes rocky and steep beyond knee-depth. Waves were somewhat aggressive but the water was warm. The pools are where most people relax. Bueanaventura Grand is the sister resort next door. They are included in the all-inclusive access. The sunset dinner is pleasant but we felt like cattle compared to the treatment at Villa Premiere. Buenaventura is a larger family resort and most of the staff seemed uncomfortable speaking English (although MUCH better than my limited Spanish). Nexus Tours staff were always present in the lobby although we had no intentions of off-resort excursions. Taxis were available nearby and for $80-100pesos, a trip to the Malecon was simple. Traveling during Halloween and Dia de Muertos is highly recommended for the visual spectacles over the week and weekend. My first visit to Mexico, I found that Puerto Vallarta is as expensive as vacationing at home but with the flavour of a different culture, language, and climate. Thank you for looking after us!

Amazing views, delicious food, incredibly attentive and kind staff. Grounds and all areas of the resort are impeccably maintained. Fabulous experience, will be returning!

The resort was 1st class. Poolside service by Paul was phenomenal! Hotel staff exceptional! Loved the atmosphere! We’ll be back for sure!

Villa Premiere Boutique Hotel was beyond our expectations. All service was amazing, but Paul's poolside service went above and beyond! Such a hard worker, offering first class service and making all guests feel special and catered to. Will definitely cone back!