Eden Roc Cap Cana

My wife & I along with our two kids (5 & 7) just spent a week at Eden Roc, and it absolutely exceeded our expectations. The grounds are absolutely gorgeous, the food is fantastic, and the service was top notch. I'll provide a bit of detail about each. Grounds: As you've seen if you've looked at pictures of the property, the stunning tropical modernism architecture is simultaneously welcoming & luxurious. As with most things, it looks even more impressive in person. There are lush plantings & flowers everywhere you look and plenty of common area space & activities to either relax or meet new friends as we did. Our kids made some new pals too at Koko Kids Club where there were movie nights, games, and even a lagoon for them to kayak in. I do not play golf, but the course looked nice. We stayed in a 3 bedroom villa which had a pool & hot tub. With spacious rooms & immaculate decor, I couldn't imagine a better setup. Having our own golf cart for the quick ride to the Beach Club was also very convenient. Food: Breakfast had plenty of choices at the buffet but ordering off the menu was great too. The avocado toast, pancakes, & bircher muesli were my favorites. We often skipped lunch but did do two cooking classes. My wife & I made mofungo, a local favorite. It was amazing! We also did a pizza making class with the kids. Making our dough & carefully trying to offload the pie into the pizza oven without disastrous results was a memory we'll carry for a long time. Best for a kid free night, their elevated restaurant Mediterraneo is a must. It felt like dining at a Michelin star restaurant. Blue is great for everyday dinner & La Palapa was a nice change of pace. The grilled Chilean sea bass there is perhaps the best I've ever had. And I've eaten a LOT of Chilean sea bass. Service: The whole point of being on vacation is to be able to relax & enjoy yourself. The property & food can be amazing, but how you feel while you're there, to me, is what separates a good experience from a great one. The level of service you get from resort staff has a lot to do with that. From the moment we arrived at Eden Roc, the staff made us feel like a guest not at a in their home. And that hospitality endured. Each day, everyone greeted us with smiles & were eager to do anything they could to make our stay more enjoyable. Our concierge Adonis was amazing. On our of our first nights, he came to our villa & helped us plan out our entire week, booking each activity as we talked. Sometimes the kids asked to change plans to meet friends or just hang at the beach & that was no issue, as Adonis would answer our WhatsApp texts within minutes & take care of the necessary adjustments. Gregory, the Resident Manager, was also wonderful. He frequently checked with us to make sure our stay was going well & offered several recommendations that we took advantage of. Given how attentive & genuine everyone was, it's no surprise Eden Roc was given two Michelin Keys. Thank you to all the people who made our stay a truly unforgettable experience!

We had a wonderful stay at Eden Roc Cap Cana. Everything was excellent—the service, the accommodation, the food, and the overall experience exceeded our expectations. The only downside was that the hotel beach was covered with a significant amount of seaweed during our stay, so we ended up driving about an hour to another beach to enjoy swimming in clear water. Apart from that, it was an exceptional stay, and we would gladly return.

Beautiful property and an amazing staff. Very kind, attentive and personable. Josenia was very kind and gave amazing service to us! We will be back!!

Eden Roc Cap Cana. The service was amazing! The staff was so welcoming and helpful. Rooms were lovely and well appointed. The ambiance was very relaxing and just what we needed! I cannot say enough about the folks who work there! They make Eden Roc a special experience!

This hotel was a major disappointment. We booked this trip last minute and learned a valuable lesson: never book a vacation with minimal research. While there were a few highlights—namely the food and beverage program and our dining experience at Mediterraneano—the rest of the stay was a letdown. Before I begin, I should mention that my perspective is unique. I am a professional hospitality interior designer and have spent over 20 years designing luxury hotels around the world. I don't make this statement lightly: this is NOT a luxury hotel. The property has great bones and tremendous potential, but true luxury is found in the details—and the details simply weren't there. Whether it was the service, design, furnishings, amenities, spa experience, or overall maintenance, the resort consistently fell short of the luxury standards it claims to offer. The biggest issue was the beach. The beach was completely unusable during our stay. It was covered in piles of seaweed, and dump trucks operated from sunrise to sunset hauling it away. The noise, smell, and overall guest experience were awful. On several occasions, I was literally sprayed with dirty seaweed water as trucks drove by. The resort should be completely transparent with guests about seasonal seaweed conditions rather than marketing the beach as open and operational. Our villa came with a private concierge service, which unfortunately was another disappointment. Several requests were forgotten, including morning coffee service. When issues arose, excuses seemed to replace accountability. That's simply not the level of service guests expect when paying luxury resort rates. Ironically, one of the best parts of our trip was the day the hotel shuttled us to Casa de Campo, about an hour away. The beach there was stunning and exactly what we had envisioned for our vacation. Several of our Palm Beach friends had recommended Casa de Campo from the beginning, and after experiencing both properties, we wish we had listened. Now let's talk about the design. As a designer, I was shocked by the condition of some of the public spaces. The white sofas in the lobby were visibly dirty and heavily worn. For an indoor-outdoor tropical environment, the furniture specifications appeared completely inappropriate. First impressions matter, and this was not the impression a luxury property should be making. Our villa also had multiple maintenance issues. Upon arrival, the air conditioning wasn't working. The vanity sink leaked onto the floor when used. The shower drained so poorly that it flooded every time we showered, forcing us to push water out toward the garden to prevent the bathroom from flooding. Several bedside outlets were nonfunctional, leaving me crawling around looking for a place to charge my phone. These aren't luxury inconveniences. They're basic operational and maintenance failures. Service throughout the resort was inconsistent. One afternoon we waited nearly 20 minutes for poolside drinks. When they finally arrived, only one of the two drinks showed up because they had run out of ingredients for the second. Rather than offering an alternative, the server simply apologized and walked away. I immediately got up and reported the experience to management. The frustrating part is that many of these issues are preventable. If menu items are unavailable during the slower season, print seasonal menus. If the beach is affected by seaweed, communicate it openly before guests arrive. If you're charging luxury prices, deliver a luxury experience. To the hotel's credit, most of the staff were genuinely kind, and the food and cocktails were very good. Unfortunately, that alone isn't enough to justify the price point. We spent over $1,000 per night expecting a luxury vacation. By day three of our five-day trip, my husband and I were packing our bags and counting the hours until we could return home. That's not how a vacation should feel. The hotel did offer us a complimentary future night as a goodwill gesture. While appreciated, it wouldn't be enough to convince us to return. As someone who designs luxury hospitality for a living, I can clearly see this property's potential. But luxury isn't a marketing term—it's a commitment to details, execution, maintenance, service, and transparency. This resort has the bones. It just isn't delivering the luxury experience it's promising. If we return to the Dominican Republic, we'll be staying at Casa de Campo. A picture is included of their beautiful beach we visited. 1 hour away from this resort.