Eden Roc Cap Cana

Beautiful property and an amazing staff. Very kind, attentive and personable. Josenia was very kind and gave amazing service to us! We will be back!!

Eden Roc Cap Cana. The service was amazing! The staff was so welcoming and helpful. Rooms were lovely and well appointed. The ambiance was very relaxing and just what we needed! I cannot say enough about the folks who work there! They make Eden Roc a special experience!

This hotel was a major disappointment. We booked this trip last minute and learned a valuable lesson: never book a vacation with minimal research. While there were a few highlights—namely the food and beverage program and our dining experience at Mediterraneano—the rest of the stay was a letdown. Before I begin, I should mention that my perspective is unique. I am a professional hospitality interior designer and have spent over 20 years designing luxury hotels around the world. I don't make this statement lightly: this is NOT a luxury hotel. The property has great bones and tremendous potential, but true luxury is found in the details—and the details simply weren't there. Whether it was the service, design, furnishings, amenities, spa experience, or overall maintenance, the resort consistently fell short of the luxury standards it claims to offer. The biggest issue was the beach. The beach was completely unusable during our stay. It was covered in piles of seaweed, and dump trucks operated from sunrise to sunset hauling it away. The noise, smell, and overall guest experience were awful. On several occasions, I was literally sprayed with dirty seaweed water as trucks drove by. The resort should be completely transparent with guests about seasonal seaweed conditions rather than marketing the beach as open and operational. Our villa came with a private concierge service, which unfortunately was another disappointment. Several requests were forgotten, including morning coffee service. When issues arose, excuses seemed to replace accountability. That's simply not the level of service guests expect when paying luxury resort rates. Ironically, one of the best parts of our trip was the day the hotel shuttled us to Casa de Campo, about an hour away. The beach there was stunning and exactly what we had envisioned for our vacation. Several of our Palm Beach friends had recommended Casa de Campo from the beginning, and after experiencing both properties, we wish we had listened. Now let's talk about the design. As a designer, I was shocked by the condition of some of the public spaces. The white sofas in the lobby were visibly dirty and heavily worn. For an indoor-outdoor tropical environment, the furniture specifications appeared completely inappropriate. First impressions matter, and this was not the impression a luxury property should be making. Our villa also had multiple maintenance issues. Upon arrival, the air conditioning wasn't working. The vanity sink leaked onto the floor when used. The shower drained so poorly that it flooded every time we showered, forcing us to push water out toward the garden to prevent the bathroom from flooding. Several bedside outlets were nonfunctional, leaving me crawling around looking for a place to charge my phone. These aren't luxury inconveniences. They're basic operational and maintenance failures. Service throughout the resort was inconsistent. One afternoon we waited nearly 20 minutes for poolside drinks. When they finally arrived, only one of the two drinks showed up because they had run out of ingredients for the second. Rather than offering an alternative, the server simply apologized and walked away. I immediately got up and reported the experience to management. The frustrating part is that many of these issues are preventable. If menu items are unavailable during the slower season, print seasonal menus. If the beach is affected by seaweed, communicate it openly before guests arrive. If you're charging luxury prices, deliver a luxury experience. To the hotel's credit, most of the staff were genuinely kind, and the food and cocktails were very good. Unfortunately, that alone isn't enough to justify the price point. We spent over $1,000 per night expecting a luxury vacation. By day three of our five-day trip, my husband and I were packing our bags and counting the hours until we could return home. That's not how a vacation should feel. The hotel did offer us a complimentary future night as a goodwill gesture. While appreciated, it wouldn't be enough to convince us to return. As someone who designs luxury hospitality for a living, I can clearly see this property's potential. But luxury isn't a marketing term—it's a commitment to details, execution, maintenance, service, and transparency. This resort has the bones. It just isn't delivering the luxury experience it's promising. If we return to the Dominican Republic, we'll be staying at Casa de Campo. A picture is included of their beautiful beach we visited. 1 hour away from this resort.

Beautiful resort with very attentive staff. Andy and Hill were excellent. Would recommend!

Eden Roc Cap Cana is a beautiful property with excellent rooms, grounds, and amenities. Our accommodations were outstanding, and overall the resort offers strong value for the level of luxury. Unfortunately, the service did not match the quality of the facility. The biggest issue was around the pool, where service was consistently slow and inattentive. On multiple occasions we sat for 30-60+ minutes without being acknowledged, and we often had to leave our chairs to find someone for another drink, food order, or even our check. Everyone we encountered was friendly, but the overall service experience fell well below what we would expect from a luxury resort. We enjoyed our stay and loved the property itself, but significant improvements in service would make a meaningful difference.