Eden Roc Cap Cana

I am writing to formally report a very concerning experience during my stay at your resort in March 2026. I visited with my boyfriend at the time, who is now my fiancé, and we chose your property based on previous positive experiences with Eden Roc resorts. Unfortunately, this stay did not meet the standards we expected. During our visit, I experienced repeated inappropriate behavior from a member of your reception/concierge staff, identified as Lissette Cordero. Her conduct included making persistent advances toward my fiancé, which made both of us extremely uncomfortable. Most concerning, she later requested money in exchange for “keeping the situation quiet,” which is completely unacceptable and unprofessional. I did report this incident to the General Manager during our stay, but I feel it is important to formally document the seriousness of the situation. This type of behaviour not only reflects poorly on your resort but also creates an environment that is uncomfortable and inappropriate for guests, particularly couples. While I understand the importance of hospitality and guest engagement, there is a clear line between professionalism and inappropriate conduct. What we experienced crossed that line significantly. I urge you to investigate this matter thoroughly and take appropriate action to ensure that future guests do not encounter similar situations.

Eden Roc was an awesome experience for my family. Hill and Andy gave us top notch service and we can’t wait to come back.

Incredible resort. Beautiful, relaxing, and fun. The service was great, especially Max at La Palapa along with Ralphy and Sarah, our concierges. We will be back.

Great food. Great atmosphere.

We had an amazing time at Eden Roc. We stayed in the Villa Azure which was fabulous. Food, facilities and staff were all top-notch!