Eden Roc Cap Cana

We recently returned to Eden Roc, a place we’ve been visiting regularly since 2020. All our favorite parts were unchanged: the weather, the beach, the rooms, the food & beverage, the sincere and friendly staff. But there were some surprises, too. An improved cocktail menu at one restaurant. A new Milanese at another. A staff member proud of being promoted since we saw him in May. A new room type we hadn’t experienced before. Some places fall apart on close inspection. Eden Roc reveals new wonders.

We stayed for 8 nights and, unfortunately, the experience didn’t match the resort’s reputation—or the price. Our room had multiple maintenance issues (recurring hot water problems, etc.) that were never resolved. The entire resort showed a lot of wear and tear. The pool consistently had LOTS of bird droppings. We also had problems with the final bill, and the staff’s response was curt and unhelpful. On the plus side, the food on property was very good. The downside is that options were limited, which meant we went offsite several nights. Dinners at nearby resorts (especially the St. Regis next door) were excellent, and we also enjoyed walking around and dining at the Cap Cana marina. Although the staff worked extremely hard to clear seaweed (even on the 1 day it stormed the entire day and nobody was outside), the beach itself is rocky and not particularly picturesque. We generally stayed at the pool, which is somewhat disappointing for a Caribbean destination. Bottom line: Eden Roc Cap Cana cost roughly double what we’ve paid at other very nice all-inclusive resorts in the region, yet delivered a worse overall experience. The value just isn’t there. Until maintenance, cleanliness, service, and variety improve, I’d look elsewhere.

Our entire family of 24 just came back from the most amazing four night stay at the Founder's Villa at Eden Roc. The accommodations were beyond our wildest dreams, gorgeous rooms, spacious common areas, enormous pool, and the most incredible views of the ocean and golf course. What really made the trip complete was the entire staff. They truly catered to our every desire! Junior, Castello, Juan Pablo, our servers, and our own personal chef - we could not have asked for a more courteous, knowledgeable, professional, attentive staff. Greeted with a smile from the minute we arrived to the last hug when we left, I wish we could have stayed longer!

Amazing! Our serverRobinson is the best!!! we had the best dinner ever and it was incredible and I would 100% recommend it to anybody. The service was excellent, the atmosphere was calm and beautiful, and the chef was what's friendly

Came here as an anniversary trip for my wife and I. Came to relax and enjoy the property. We have been to many Caribbean islands and resorts. We are not golfers and spent no time golfing, so can make no comments about the golfing experience here. The resort was very clean & beautifully maintained. Wi-fi access was strong and uniform. I never once had to take my phone off of airplane mode during our trip. The food is a bit expensive but at the quality of the paid food is very high. The breakfast buffet, which was included with our suite was average. Good, nothing amazing, although the location was nice and the service was typically excellent. Room service was good and ran mostly 24/7. The exercise room was well equipped but unfortunately while we were there, the air conditioning wasn’t properly functioning there so it was hot. I would recommend the resort to any adults.