Eden Roc Cap Cana

Location and property were amazing. It was easy to get to. The service was excellent and Alberto truly made the trip incredible. A couple of cons…. They charge for absolutely everything. Bring the free water from your room or you will get charged $9/bottle. Also, make sure you ask if sometime is included or not. We did a wine tasting. I am pregnant so they brought us a non-alcoholic drink and a glass of water and charged us extra for it. The only other con was the hostesses at the Blue restaurant were not friendly. I will note these were the only staff we interacted with and had a poor experience, everyone else was eager to help, delightful to be around and lovely. Overall, I would return to Eden Roc Cap Cana in a heartbeat. The villa we had was amazing and it was a great experience. Just note, nothing is free.

Eden Roc Cap Cana Truly is a 5 star experience! Mr. Hill, our person Concierge, took care of us during our entire stay. We did not have to worry about anything! We could not recommend this resort more! Ask for Hill!

After some initial communication challenges before our trip, Eden Roc Cap Cana completely redeemed themselves and delivered a truly five-star experience for our family Thanksgiving stay. Once we arrived, everything exceeded our expectations. What made this trip so special was the outstanding villa staff, who went above and beyond every single day: Hill, our butler, was absolutely phenomenal. He anticipated our needs before we even asked and went out of his way to make sure every day was perfect. He was especially wonderful with our son, showing genuine care and attention that made our family feel truly at home. Juan Pablo, our dedicated server throughout the stay, was attentive, professional, and warm. He made every meal seamless and enjoyable and ensured we were always well taken care of. Chef Ishmael deserves special recognition, every single meal was a five-star dining experience. The food was exceptional, beautifully prepared, and tailored perfectly to our family’s preferences. Pillar kept the villa immaculate and made sure we were comfortable at all times. Her attention to detail and care did not go unnoticed. Because of this incredible team, our Thanksgiving vacation turned into an unforgettable experience. We loved it so much that we’ve already booked our return for next year, and we truly can’t wait to come back. We are so grateful to everyone who made our stay memorable and would absolutely recommend Eden Roc Cap Cana.

We had an incredible stay at this resort—truly one of our favorites—and a big reason why was Alberto. He made everything so easy from start to finish. He handled all of our dinner reservations and booked our activities, and he was always flexible and accommodating when we wanted to change plans. Alberto greeted us every time we came through the lobby, always with a smile, and you could tell he was genuinely happy to see us. Anytime we needed something for the room—milk, juice, anything—he was quick to deliver and made it feel effortless. Beyond Alberto, the resort itself was outstanding: the food, service, beach, and room were all amazing. We felt taken care of the entire trip and can’t wait to come back.

Such a beautiful place with the most amazing staff!!! Our group was there for a bachelorette weekend and we all felt like we were in heaven the whole time. Everyone was so kind, helpful, accommodating, and sweet!