Eden Roc Cap Cana

The hotel was very good (however, the installations are a bit old and need renovation). Food was great. What was outstanding and exceptional is the service. All employees from the bell boys to the pool staff to the waiters and reception and beach staff, everyone was extremely friendly, attentive to detail and 100%customer oriented. I have traveled a lot but I have never experienced such a combination of progessionalism and truly customer care as in this hotel. Especial mention to the private concierge @Andy Parris who was absolutely amazing and always super attentive and accomodating of guests requests. Other employees to mention are Leonardo at the bar, Johanna at the beach club, the ladies at the kids club, all waiters and waitresses, the cleaning crew and of course Alan at the yoga studio. Congratulations!

My wife and I didn't know what to expect when we booked our honeymoon relatively last minute at Eden Roc. Neither of us have ever traveled anywhere tropical before, let alone stayed at a resort. I do not think either of us have ever had our expectations exceeded so thoroughly. The entire team, led by our amazing personal concierge Adonis, went above and beyond to make it the most perfect honeymoon we could've asked for. We were upgraded from a luxury pool junior suite to a one bedroom that greeted us with champagne, fresh fruit, and cake. We had incredible instructors all week (Salsa class with Pablo, Rum Tasting with Mathew, and Mofongo Cooking with their amazing culinary team), but even with a full schedule such as this, we still had the most relaxing time between our beach time, pool time, and of course, the best couple's massage we've ever received. Our trip was complete with a romantic dinner in the Cenote, with unbelievable service from Robinson, followed by one last bottle of champagne waiting for us in our room and rose petals around the house. A HUGE thank you to Eden Roc for making it the best honeymoon we could've ever asked for, and if you are considering them for your honeymoon, let this be your sign to do it.

Excellent service, super helpful and accommodating. Sara was 10/10 and made our experience incredible. Weather was sunn

Great resort. Andy and Alexis were on top of everything for us. Will definitely go back. Villa was spacious and property was beautiful

Our week at the Founder’s Villa surpassed our expectations! The Villa is beautiful with amazing views of the water, palm trees and the golf course. It was so relaxing to sit by the infinity pool. The staff is amazing! We felt so pampered. They were attentive to our every need bringing coffee or tea in the morning and drinks or snacks during the day. Our personal chef prepared delicious meals created to accommodate dietary preferences. Our concierge,Junior, made reservations for dinners, spa treatments, yoga and mixology classes and made sure everything ran smoothly. He did all this in such a pleasant, warm and efficient manner. We really appreciated his help. We didn’t have to worry about any details because Junior was there to take care of everything. The rooms were beautiful, spacious and comfortable. Everything was spotlessly clean. It was a truly wonderful and unforgettable family holiday!