Dreams Royal Beach Punta Cana

Went as a big family trip of 10 of us. We had our own butler that would arrange whatever we wanted during the trip. Natz was a great person to have along side us to arrange a special birthday treats for on of our family members. The cocktails were good but sometimes it was dependant on who you got to make it. The facilities overall were really good. Beach was great. We all loved the seaside grill. Good was never an issue for a multigenerational family. Would recommend

The food, bars & restaurants were good, the room they put us in was a workers entrance & not a garden view, when we complained to the Tui rep he wanted £800 to move us, eventually after a week of complaining we were eventually moved to a pool view. No reception area on arrival we were dropped off at a back entrance which was a building site, no reception area, they were using the entertainment area as a check-in area, there was a worker using a pneumatic drill on the root, , the noise was deafening & next to the bars & pool areas.We will not be coming here again. We came to this hotel to celebrate my 60th birthday & recieved nothing in the room, completely & utterly disappointed with the way we were treated.

Just returned from an amazing 2 weeks holiday here. Can not fault a single thing! Food was amazing, the grounds were amazing and the staff were amazing! The bar staff around the pool (the grotto bar) were brilliant. Even brought me a special drink for my birthday. Thank you Luis Manuel, Wilkin, Jefry and the amazing Dolores who was always checking in (made my partner bring me a special drink a for upset stomach). Our favourite bar to go to on an evening was the Veranda which we was always greeted with a smile, remembered our names and drinks of choice (amazing with how many people visit) Dariel was brilliant always up beat and smiling! Our favourite staff member without a doubt was the beautiful Nurkiara! Absolutely amazing lady from the moment we met her! Such a kind and caring person! In all we had the best time and would definitely return!

This resort was a major disappointment from start to finish. We were there for a wedding, and even the wedding reception food was absolutely horrible. This was the first time I’ve ever stayed at a resort and barely ate the only meal I truly finished was the room service breakfast. The staff overall was not friendly or welcoming which was a complete first. One of the bartenders made discriminatory assumptions about my partner and cousin while they were smoking Black & Milds, which was completely uncalled for. He had his name tag removed so we could not identify him, but this bar was located in the pool area closer to the restaurants and beach. Room service took almost three hours to arrive. When the food finally came it was fresh, but the attendant was extremely rude, to the point that I didn’t even want the meal anymore after how difficult it was just to get it. Housekeeping was another major issue. We asked for extra towels they never came. We never saw a housekeeper the whole stay, the one time we spotted a few carts in the hallway grabbed two face towels and opened them a roach crawled out one of the towels. Completely unacceptable for any hotel, especially at this price point. One night, we returned to our room to find everything moved to the side off off the bed, as if someone started making the bed and never finished. It felt careless and unsettling. Based on this experience, I would not recommend Dreams Royal Punta Cana. The service, cleanliness, food quality, and overall hospitality fell far below what anyone should expect from a Dreams property. Extremely disappointing.

The grounds and service and rooms are very good. The food is awful. The oceanic was closed. The Italian restaurant was terrible. The food was not good pasta over cooked. The world cafe the buffet rest was awful I could not even eat there the food is out in no refrigeration there’s are wet and raw. No sternos under hot food. Thankgod I had the preferred status at least I ate in the sea-cafe. For breakfast and lunch. They did a great job for the wedding. The concier Jose was out standing g he is a compliment to the dreams. If the food was better it would be a great destination for a vacation. I would not recommend to some one who likes to eat and has a soft stomach.