Dreams Royal Beach Punta Cana

We arrived on a Tuesday and check-in was smooth. Later that night we noticed no WiFi or TV in our room. (Traveling with a 6 year old, important to them) We called and they tried to fix it. Did not work. Said they would come back the next day and attempt to fix it. They ‘fixed’ the TV and WIFI. Came back to our room later that night. No TV or WIFI again. Went down to the front office the next morning (day 3). They told us we would need to move rooms. We were going on an excursion that day and they told us to leave our belongings in the front with them… I said no, we are moving this morning. They did move us into a new room that morning before our excursion. But wasted two hours of back and forth and moving and lack of communication. They did offer us a day bed on the beach us. But we were traveling with 6 people in our group. So not something we could take advantage of with only two chairs. That was the only thing we were offered….. The best part of our experience was, Wilkin! He was the best server! Thank you to Wilkin for making our stay top tier. The food was a hit or a miss. But it’s a place we would definitely be back too!

So many things wrong with this resort. These issues were widespread across many areas and functions of the resort and not just one or two employees or in one or two places. Issues this widespread tell me that senior management is the problem here. Check-in and arrival: We had a room reserved in the preferred section. We checked in after 3pm during normal check in time but were told that the room wasn’t ready, they needed 15 min, then they needed 5 min more, then 10 min more. Finally one hour later we got to the room. There we found that the complementary bottle of rum had the seal broken had been partially consumed. Opened the fridge and found items left by the previous guest. We were told the luggage would come in 5 minutes, but that didn’t happen. Bags finally showed up after another hour (2 hours to get the room and our luggage delivered). Dining: They described the teppanyaki grill as the only restaurant at the resort that needs a reservation as it if is something special. It is not. The meal is all setup in pans of cold rice and raw meat that is just dumped on the flat top, different sauces sprayed on them and just mixed around. No knife work, no cutting of any food period. Trays or raw chicken, beef and seafood scraps dumped on the flat top, mixed around a bit and then shoved on your plate. It was the most disgusting thing I’ve ever seen. The other restaurants were slightly better but didn’t overcome al other negative issues. Staff: They are indifferent, cold and lack concern for the guests. There was zero follow through. We called 8 times over 3 days trying to get the coffee pods restocked and the mini bar restocked. Every time I asked they said of course, they will be right over but they never came! Whe I tried calling a 9th time they stopped answering my calls! I had to go to the lobby and ask again in-person before they finally restocked the room. Safety: We noticed that in the majority of the “new” water bottles, the tamper proof seals didn’t work and if you looked at several bottles side by side you can clearly see inconsistent water levels in the “new”bottles. In the fitness center we noticed a staff member remove a towel from the used bin, smooth out the wrinkles, fold, roll it and then put that towel in the rack with the clean towels. We witnessed another staff member go behind one of the bars, take a beer can and put it in his pocket and then walked away. That is not how I would like a beer delivered to me, if that was what he intended to do. On our second day, after returning from the fitness center we tried to open the door to our room but the handle to the door came loose and we couldn’t get the door opened. After an hour we got it opened and saw just how bad it was. Looked like someone tried to break through the door at some point. Luckily nothing was missing or disturbed. Overall, too many problems with this resort that I would strongly recommend to stay elsewhere. I’m surprised Hyatt is willing to put there name on it.

Dreams Punta Cana was amazing. I've been to many all inclusive but the service here exceeded all of them. From concierge to the servers at and around the pool to the spa, it was everything dreams are made of!

We had a wonderful family vacation. The rooms and facilities were clean. The beach was beautiful. Staff was welcoming and friendly.

My engagement ring was stolen from my hotel room -- kept securely in a zippered bag inside another zippered piece of luggage stored underneath the nightstand -- and the staff response was shocking. A security guard came with a translator, they were very judgmental that I didn't use the safe (I did not think that staff would be rummaging through multiple pieces of luggage) made me feel guilty and humiliated, and searched all my belongings, including my underwear drawer, as if I had done something wrong. They told me I had to take a taxi to the police station at 8:00 pm instead of arranging for police to come to the hotel. They promised a 48–72 hour investigation, but I never received any follow-up despite multiple emails. The beach is beautiful, and most staff are friendly. Food is okay. But the risk of theft is real, and the lack of support or empathy after such a violation makes this hotel unsafe for anyone concerned about their belongings.