Dreams Royal Beach Punta Cana

We arrived on a Tuesday and check-in was smooth. Later that night we noticed no WiFi or TV in our room. (Traveling with a 6 year old, important to them) We called and they tried to fix it. Did not work. Said they would come back the next day and attempt to fix it. They ‘fixed’ the TV and WIFI. Came back to our room later that night. No TV or WIFI again. Went down to the front office the next morning (day 3). They told us we would need to move rooms. We were going on an excursion that day and they told us to leave our belongings in the front with them… I said no, we are moving this morning. They did move us into a new room that morning before our excursion. But wasted two hours of back and forth and moving and lack of communication. They did offer us a day bed on the beach us. But we were traveling with 6 people in our group. So not something we could take advantage of with only two chairs. That was the only thing we were offered….. The best part of our experience was, Wilkin! He was the best server! Thank you to Wilkin for making our stay top tier. The food was a hit or a miss. But it’s a place we would definitely be back too!

Dreams Punta Cana was amazing. I've been to many all inclusive but the service here exceeded all of them. From concierge to the servers at and around the pool to the spa, it was everything dreams are made of!

We had a wonderful family vacation. The rooms and facilities were clean. The beach was beautiful. Staff was welcoming and friendly.

My engagement ring was stolen from my hotel room -- kept securely in a zippered bag inside another zippered piece of luggage stored underneath the nightstand -- and the staff response was shocking. A security guard came with a translator, they were very judgmental that I didn't use the safe (I did not think that staff would be rummaging through multiple pieces of luggage) made me feel guilty and humiliated, and searched all my belongings, including my underwear drawer, as if I had done something wrong. They told me I had to take a taxi to the police station at 8:00 pm instead of arranging for police to come to the hotel. They promised a 48–72 hour investigation, but I never received any follow-up despite multiple emails. The beach is beautiful, and most staff are friendly. Food is okay. But the risk of theft is real, and the lack of support or empathy after such a violation makes this hotel unsafe for anyone concerned about their belongings.

The resort is dated and very beat up. Food is awful. Others felt the beach was very nice but we are pool people. The staff never cleaned our room after asking multiple times. Finally cleaned it on our last night and offer a free future stay no thank you.