Dreams Royal Beach Punta Cana

Had a great week! Staff were very friendly, smiling, helpful, nothing was too much trouble. Our concierge Billy was great. Nelson M waiter was great fun! No line ups, drinks very prompt and well made. Buffet was ok, food was resort standard good, steaks were really good and prepared as ordered. Lots of attention for kids. Will be back for sure!

Rooms are a bit outdated. Food is plentiful but questionable health wise (3 of 8 in our group got sick, and remain sick a week later). Bring Imodium along with your sunscreen. Getting a chair at the pool is very difficult, guest plant towels down a 8 am and walk away for most of the day (resort does nothing to curb this practice). Restaurants are ok, limited menu.

Pretty good overall. Most staff providing excellent service and hotel grounds are beautiful. Some food undercooked or cold in buffet though. And Fusion food not very good, lacking authenticity. Wife was ill for a day after dining at Portofino. Some staff showing frustration and others allowing queue jumping at bars. Nothing is done about sun lounger reservations.

We had a wonderful and relaxing vacation! My husband and I traveled with 4 other adults, and three young children. From the beach, to the pools, to the waterpark, there was always something for everyone to do! Our room was super clean and comfortable. We cant wait to return to Dreams Royal Beach!  We want to wish a HUGE thank you to the staff that made our stay special: 1. Emmanuel our butler/concierge was THE BEST! He sent us the the daily activities and checked in our whole family everyday to make sure we were having a great time. If we had a question, he answered right away! He genuinely cared and wanted to make sure we had an amazing trip! 2. Bartenders: JJ (preferred bartender on main side), Yessenia (preferred bartender at the Preferred pool) 3. Waiters: Miguelito (preferred beach waiter), Jose R. (Preferred Beach Breakfast l) 4. Hostesss: Glennys - the sweetest! Made sure all families got checked in and seated as soon as possible at the Tres Colores restaurant. She kept smiling even when it was super busy! 5. Herbierto (UVC) 6. Maid: Erica Buena (i hope that's the right name!) - maid for room 4258 kept the room clean and beautiful!

Underwhelming and lack of service from the front office employees. Restaurant service was not great either. IMO you can find a lot better for the price.