Dreams Royal Beach Punta Cana

Just completed a family vacation and found this resort to be slightly above average. The breakfast food and service at the Seaside was inconsistent. One day is was great and the next was poor. The Mexican, Japanese and French restaurants had excellent food. The service was also very good, except for the French restaurant. The Steakhouse restaurant’s beef was not very good quality. All the representatives were friendly and the gardens were beautiful. The nature trail was nice containing different wildlife.

This is our 2nd time at this hotel, last visit 3 years ago. Sad to say standards have dropped since then. This is the ONLY hotel I have stayed at where we are regularly coming back to no housekeeping , at 4pm! This is inexcusable. I have noticed other reviews saying the same thing with management saying they will rectify this but it's not happening. Also the food just isn't that great. The resort itself is stunning. The staff are happy and welcoming. But if you're looking for a chilled vibe this is not the hotel for you. Loud calls from the animation team on the beach to join in games, loud music on the beach and round the pool , even the 'background' music in the buffet restaurant is too loud. Sorry but I won't be returning, no matter how beautiful the resort is.

Overall a great experience, except for a few opportunities of improvement. Food and service at the restaurants was hit or miss. We had to wait over an hour for two pastas, which is unacceptable. For the most part, the staff and entertainment were super friendly. I especially had great rapport with Rissa. She was personable, friendly and always encouraging everyone to have a great time. My favorite part of the resort was the kids pool and the pool closest to lobby since it was a quiet area. Rooms were clean and had everything that was needed.

We had an amazing time at Dreams Royal Beach, the hotel is stunning set on a idilic golden sand beach in Punta Cana. We stayed in a Preferred Club room with a pool view and we loved it. The minibar was well stocked and rooms kept spotlessly clean. Marcelo our concierge couldn’t do enough for you and checked in everyday to make sure you were having the best experience. In general all the staff couldn’t do enough for you. There was never any trouble getting a sun bed especially down on the beach where there was a lovely sea breeze. The pools were spotless and there was something for everyone, busier pool areas with entertainment or quieter areas along the lazy river. There were good options to eat in both the day and night, we loved both the Asian and French restaurants, with the Mercure our favourite where Vincente and his team were very welcoming. There was entertainment every night until 10pm and even a nightclub and casino if you wanted to later night. It was an amazing hotel in a stunning location and we would definitely go back.

This was out 2nd year in a row coming here. Unfortunately we won't be returning for a few reasons listed below. Me (42M) my wife (41F) and two kids (10M,13F) stayed here on the old side with a swim up room (same area as the 1st time) room was just like we had before and was nice and clean. Our Butler this year was Michael (last year was Martin) and he was great to me and my family. A few changes were made from last year that I didn't appreciate. 1.) The day beds that they set up last year in front of the seaside grill by the beach were free and were a nice touch for preferred guests to use. This year when we came, we found out that they were charging (trying to) $35USD to use the beds. In our 10 day stay we seen 3 people use them out of the 14 bed they have out. My wife was disappointed and was really looking forward to using those the most. It was a huge letdown for her and the kids when we found out. 2.) The French restaurant is now adults only which considering this is a family resort, is a bit obsurd IMO. Nothing that ruined the vacation but just little things here and there. 3.) This is a bit trivial for most, but I love playing beach volleyball on vacation everyday. This was a bit of an issue for me last year as well but the entertainment team was almost non existent in organizing a game. Every other resort I've been to the team always recruits people to play their scheduled games. I feel like they throw these things on the schedule but don't actively seek anyone out to do them. The only game was a big dart board/soccer game which was fun. Aside from that it sucked for engagement. 4.) The main pool music this year was a lot louder. They had their water aerobics and some games which was fun but super loud. I'm all for loud music don't get me wrong but this was a bit crazy. 5.) Staff seemed to be a bit slower in the buffet area, and compared to last year, it was hard to get people over to ask for a drink sometimes. Last year was miles better. We tipped well so that wasn't an issue and we're easy going and polite Canadians 😉. Honestly, I'm about the most easy going person on vacation haha. With that all being said there were some highlights that we've come to love as well. The staff that come around for your drinks are amazing. Huge shout out to Wilkin and Delores for being stars. They always had our drinks ready and knew when we would need another one. We enjoyed talking with them everyday. They felt like family to us. The Fusion restaurant was our favorite as well as the teppenyaki (My kids love it). Nothing mind blowing but very good for a sit down dinner compared to the buffet. The buffet was still decent most days and we all went home with full bellies regardless whether it was breakfast/lunch/dinner. On the roll has pretty good pizza and great burgers. Blooming onion was decent as well. It's a nice walk across the bridge to the new side and the food there was great. The swim up rooms are awesome. We were in building 4 (middle building) and it's quiet (aside from the loud music at times) and a relaxing environment. I'm sure there's other things I haven't mentioned or forgot but for the most part it was a decent vacation. The reason I say we won't be back is that I think there's better value out there for the price we paid for the 4 of us. It's not a bad resort, or anything that people would have a hard time thinking wasn't a higher end place, but we felt our other trips to Mexico provided a better experience than this time around. I'm sure we'll be back to the DR, but we will be trying somewhere else for our next adventure. If you've booked a vacation here please don't be discouraged from going. I've just come to the conclusion that for us, I think there's something better for the money. Whether that's something a bit cheaper for the same value or just something better for what we paid. It's a great resort with great staff so you're in good hands. DC