Dreams Royal Beach Punta Cana

My first impressions were outstanding. The resort is beautiful, pristine, and exceptionally well-maintained. The service is impeccable—after a very long journey, the welcome drinks and refreshing towels were exactly what we needed. However, what truly made this experience second to none was the incredible staff.A few special shoutouts to the team members who made us feel like family:Emely & Christi (Concierge): Both were incredibly lovely. Emely’s constant help and support made me feel right at home, and I don’t think I got to thank her enough.Juan (Chef at The World Café): He went above and beyond to check on us, ensuring we loved the food and had everything we needed.Yudeter (Coco Café): She showed us such genuine care, even packing us water and snacks for our journey home on our final day.Aristides (Bellhop): When I told him how much a taxi had overcharged me, he was genuinely upset on our behalf and went out of his way to rectify the situation. I so appreciated him looking out for us.Aquiles (Reception): He was incredibly helpful and kindly charged our phones for us before our departure.The ultimate testament to the staff’s integrity happened when we lost a purse containing a significant amount of cash. It was returned to us with absolutely nothing missing. This honesty meant the world to us and speaks volumes about the culture of your team. Please take great care of these wonderful employees!One recommendation for improvement: We would love to see the rich culture and heritage of the Dominican Republic kept at the forefront of the entertainment. We would have loved to hear more traditional music like bachata, merengue, and salsa around the main pool.We hope to return one day soon to experience more of your beautiful country and see these familiar faces again!

We have arrived back home to the UK today after spending two weeks at this gorgeous resort. We stayed in the 'new' preferred side and unfortunately the mangrove bridge was not operational but the carts get you around with minimal fuss and usually there was only a short wait time. The vast majority of staff are brilliant and very friendly. Service can be a tad inconsistent at times but I'm talking very minor issues that are easily resolved. Our concierge Emmanuel was absolutely excellent. A genuine, friendly and helpful person who made our stay even better. We hired a two tier cabana on the beach for one day and absolutely loved it. We thought about booking for a second day but it was also bliss sitting under a palapa so we did this and saved ourselves a few quid. The watermark is excellent and the slides were surprisingly thrilling. Food quality overall was very good (so much better than expected). One minor gripe is that soft drinks are served from large plastic bottles and we never had a fizzy one between us all week except for the individual bottles in the mini bar. First World problems I know. For entertainment, we really enjoyed the Queen and Rock shows. The resort is undergoing refurbishment of a whole block of rooms so the atmosphere in the outside theatre was not as good as I'd imagine it to be when full. Equally, this meant there were no real queues for restaurants or bars and there was always beds / loungers available. We didnt encounter any issues with noise from the works. When we checked in we were told that as adults we could drink in the bars at Secrets but not use the pools or restaurants. We checked with our concierge who told us this was not correct and it was only the nightclub and casino during their operational hours. The new gym is large, air conditioned and very impressive. Staff are excellent and offered friendly and helpful advice. We had an issue being turned away from Mercure (with our 15 year old) AFTER being invited in on our way to Fusion. Despite being asked in the maitre d then turned us away as strictly 18 + only (fair enough and what we thought originally). Fast forward a few days and there are 4 separate tables with children raging from an infant (crawling on a table) up to 8 or 9. Apparently the 'rules had changed' and they now have 'family time at 17:30 and 18:30. This was well past 20:00. Our table was covered in crayon marks. Service was terrible and we left before dessert. The app still shows adult only so I suspect they make it up as they go along. Overall we had a blast and loved our stay. Its the most stunning resort I've ever visited and would highly recommend it to anyone considering booking. Gutted it is over and time to go back to work 😂😎 Cheers.

This was our 5th visit to Dreams Royal Beach in less than a year. We truly enjoy this property’s service, cleanliness, expansive rooms, pickleball pros and variety. We come mainly come to relax, play pickleball and enjoy the restaurants. We have brought friends with us who also enjoy the resort. We always book preferred and request Emmanuel. This time he wasn’t available and we had Mayker. Both Emmanuel and Mayker go far and beyond, we couldn’t be more pleased. Staff is incredibly friendly and accommodating- everyone from Sandy and Samuel the bell hops/golf cart drivers, Dominga at the coffee shop, and Carlos on the preferred side bar. Restaurant staff such as a Vincente, Simona, Ernesto, Glennys, Rosemery, Yasmeiry, Nelson M., Dongenes are great! We play Pickleball daily - they resurfaced two counts but now the third stand alone court is really needing repairs, as the court surface is peeling. A problem with that area is there is absolutely no wifi in that area of the pickleball and tennis courts….considering all concierges communicate via WhatsApp that is a huge problem since you can’t communicate with them until you are back at the lobby. Frances and Marcos are great pros, they provide instruction, equipments, cold water and towels. Pools and beaches are great- clean, lots of towels. Yhe beaches are clean and well maintained! The chair game is real, like clockwork, people throw towels on the chairs and walk away all day….so sometimes it is hard to get a chair…I wish staff would remove the towels after one hour of no use. , As someone who always books preferred it’s quite annoying to meet guests at preferred pools and beach areas that are not preferred. Every single time we come we meet multiple people who use the preferred beds, pools , and beach area who aren’t preferred , all of them telling us that no one checks, it diminishes the value of what preferred guest pay. I wish they used bracelets to identify preferred or used staff at entry to check. At Dreams Natura in Cancun they check when you enter the preferred pool/beach areas. For an all-inclusive, their Al a carte food is good! Mercure, Seaside, Tres Colores are great! Food at the buffet is good too! Lots of variety! We will be back in two months! If you are looking for a relaxing vacation you should come here.

I was there for one week,from August 22nd until August 29th, i arrived last week and i can tell you, it was the most amazing and lovely experience, the accomodations, the rooms, the restaurants, the food, the hotel,location, atmosphere, cleaniness, amenities (EVERYTHING PERFECT) but the most SPECTACULAR was the customer services in all areas, in the front desk, in the pool bar, beach bar, the cafe in the lobby all the people who work in the hotel are SPECTACULAR educated, professional, friendly all the time are laughing and take care of "US" all the time. the magic word when we aske how are you today "EXCELLENT " i want to mention this particular people COCO CAFE BAR : Luisa, Alba y Yessenia, POOL BAR: David, Adoni and Wilkin, Jorge BEACH BAR: Luis, Ambiorix, Adriana. FRONT DESK: Jhonny and Xiomara GUYS THANK YOU!!! for everything RAMON AND I had amazing vacations thanks all of you, and for sure other guest we meet in the pool think in the same way like us, the family from Boston, and many more. Continue in that way you really give the hotel the most important value, to wish to come back... SEE YOU NEXT YEAR GUYS!!!❤️❤️❤️😘😘😘

Unfortunately I did not have a good experience at this resort. Limited entertainment/activities. Beach not clean. Unfriendly invites in the room (roaches).