Dreams Royal Beach Punta Cana

We stayed in the preferred section of the resort which meant we had access to a personal concierge. Marcelo was our concierge and he was amazing. Hands-on with any queries we had and very pleasant at all times. The preferred area we were in was a short buggy ride away from the main area. The area we were in seemed quieter than the main pool area which is something we were happy about. We celebrated an anniversary at the resort and were suprised with a bottle of champagne upon returning to the room after a day out - a nice touch! I visited the gym on a few occasions and the PT Saulo was also super friendly, happy to show you around the equipment and even some pointers and work out tips. The resort itself is amazing but it is the great staff that made the holiday that much better.

What can I say it’s been amazing. It is the best hotel we have stayed in at the Dominican and highly recommend. The rooms 5111 and 5113 were beautiful on the ground floor leading out to a beautiful pool The pool winds its way all the through the hotel grounds. beds are plentiful. The towel system is amazing as you just pick up a towel from any station which are situated throughout and the beach is amazing. The sand is like Talc. People do complaining about the seaweed but to us that is nature it is not a problem and there is a guy that comes along every day to help clear it. The food is a delight in most restaurants we were not so keen on the Mexican the best restaurant is the steak one on the beach we had a surprise or should I say I had a surprise on my 20th wedding anniversary whereby my husband arranged a meal on the beach with lights and Personal service it was amazing. They did a brilliant job. The cocktails are fantastic. They’re amazing and the animation team are great. They always acknowledge you whether you join in or not. The whole place is immaculate. The toilets outside are immaculate. I’m the best thing for me - jokingly - is the hairdryer in the room is the best ever. We wish we didn’t have to leave, but we are sitting there waiting for our bus to take us to the airport sadly

The resort was absolutely beautiful. My husband and I stayed there for our honeymoon back in 2024 and was so impressed with the grounds and the treatment we received from the staff. This trip there was no question on where we were going to vacation. Upon arrival, our room was ready and was actually upgraded to a swim out suite. What a beautiful gesture for my 50th and we were greeted in our room with champagne and a tray of strawberries and happy birthday banner on the door. Our concierge was Michael and he was so attentive and welcoming. He constantly checked on us and updated us with the events that were happening at the resort. Now we haven't been here since 2024 and went to the preferred bar and saw Issac, the bartender. He remembered us from that trip and started to call around different resorts to see if he could get a particular champagne they had back then that I loved. Every evening he had our cocktail ready for us before we went to our rooms. Talking about customer service, this I really cherish and appreciated all of his effort. At the World Buffet we were greeted by an amazing waitress, Nedeline, her smile lite up the entire dining room and she went above and beyond to ensure we had everything we needed. We would see her working at different events, the circus beach event on the beach and sometimes she would do dinner opposed to breakfast. Every single time we would see her she greeted us warmly as "my family" which feels amazing when you are away from home. Finally, we reconnected with one of the drivers from the resort, Joel, who remembered us also. He was always available to take us directly to the places we dined at and to our room. I can honestly say when you have employees that makes you feel like family, it makes a difference. Dreams Royal Beach will always be my favorite resort in Punta Cana, and I always refer anyone traveling to DR about this resort. This resort is just the BEST!! Thank you Dreams for having such and AMAZING staff and hopefully you can give special recognition to the ones that I have listed in this review. I hope to travel here again next September and hopefully the same people that made us feel special this time, we will be able to see again.

Suggest staying in Preferred Club accommodations and requesting Marcelo to be your VIP Concierge he is the BEST, very professional and attentive to your needs. He will give you daily updates of the activities, make dinner reservations and more. The Preferred Club Beach attendant Juan takes care of your needs with a smile. Restaurant Hostess Glennys welcomes you with a warm friendly smile all the time and wants to make sure that your having a great time.

We recently had a wonderful family experience at Dreams Punta Cana, staying in the Preferred Area. Firstly, Marcelo couldn’t have made us feel more welcome and was always available to make our stay better and more enjoyable. It was clean, friendly and welcoming from the start. We stayed for 8 days and didn’t scratch the surface as to what was available for us to do, but we were relaxed throughout. We were off season, so it was quiet and there were works being conducted. None of that made it seem different, so while the sea was impacted by weed, there were still beach parties and BBQ that made you want to be there - it is still a stunning location. Some of the junior staff can move at a glacial pace, but overall the service was great. There are little touches that just feel nice, like bringing left over pizza to the pool after the lunch service. We had a wonderful time and are considering it again, same time, next year.