Dreams Royal Beach Punta Cana

⭐☆☆☆☆ Extremely Disappointing Experience – Beware of the Sales Tactics What should have been a relaxing vacation turned into one of the most frustrating resort experiences we've ever had. From the moment we arrived, the front desk was not welcoming at all. Instead of helping us check in, we were immediately passed off to an employee in a blue uniform named Alejandra, who directed us to the buffet and told us our room was not ready. She instructed us to come back in 30 minutes and specifically look for her. We later realized that the delay appeared to be less about our room being unavailable and more about getting us into a sales presentation. When we met with her again, she sat us down and began pitching a Secrets membership. As a result, we didn't get properly settled into our room until around 4 PM, despite check-in being at 3 PM. The next day, we were told we would be taking a quick one-hour tour of the resort. Instead, it turned into more than two hours of high-pressure sales presentations. Vacation time is valuable, and we felt misled from the start. Things got even worse with Destination Services. Gray convinced us to pay $50, saying it would provide discounts on excursions. Later, we were told conflicting information about a voucher and were blamed for not returning it, even though we had been told it could be used in the resort shops. During checkout, Gray and another employee named Lowsy were rude, confrontational, and unprofessional. The constant sales pressure, misleading information, and poor customer service completely overshadowed what should have been an enjoyable vacation. We traveled all the way from Canada and even brought gifts for management, expecting the hospitality that Secrets is known for. Unfortunately, that was not the experience we received. The resort itself may be beautiful, but guests should be aware of the aggressive sales tactics and the amount of vacation time that can be wasted if you're not careful. We will not be returning, and based on our experience, we cannot recommend this resort to others.

AMAZING RESORT! Went on a family vacation and cannot say enough great things about this resort. The beach is cleaned multiple times a day so the sargassum is really not an issue. The construction was not an issue at all, so staying away from this resort because of that is silly. Food was great, mostly at Fusion which was always great. Pedro Martinez at Interlude Bar was the best bartender, very attentive and knew how to make drinks very well! We can't wait to return!!

The accommodations were clean, comfortable, and fully stocked throughout our stay. The resort itself was beautiful, picturesque, and well-maintained. The staff was consistently friendly, helpful, and attentive. Our concierge, Emmanuel, was especially helpful and communicated with us regularly throughout our visit. One challenge was the restaurant reservation system. Traveling with a group of nine, including several young children, it was stressful not being able to make reservations in advance. Despite arriving for dinner around 6:00 p.m., we often waited over an hour for a table. As a result, the children frequently ended up eating snacks from the coffee shop rather than having a full dinner. The food at the restaurants we visited, particularly Seaside Grill, was excellent—delicious, fresh, and well-prepared. However, the buffet experience was disappointing on both the Preferred and Dreams sides of the resort. Much of the food was dry, stale, or cold, especially at breakfast. We never had warm eggs, and the waffles and pancakes were often too hard for the children to enjoy. We found that the best buffet options were the made-to-order stations, and we eventually relied on the omelets, crepes, and fresh lunch specials. The bars were well-stocked, clean, and operated by knowledgeable staff. The bartenders and servers were friendly, patient, and accommodating, happily preparing a variety of drinks for adults as well as fun virgin cocktails for the children. Overall, we enjoyed the beautiful resort, exceptional staff, and excellent restaurant dining, but improvements to the reservation process and buffet quality would greatly enhance the guest experience.

I really had high hopes for this resort. Based on other reviews I have read here on tripadvisor, However I found my stay frustrating. Multiple small issues and the resorts handling of these issues left me... well disappointed. I found my stay frustrating small things like rooms not being cleaned issues with things in the room not working. When brought to the attention of the front desk it would take days to be resolved. I feel like if the resort would have resolved the issues when they were brought up it would have been a non issue for me. As for the service it was really a mixed bag some employees were amazing and were very attentive while others seemed to be annoyed with my presence. I found the food was much like the service really a mixed bag. We had great meals at Portofino and Seaside grill the meals we had at the Mexican restaurant and the Asian restaurant we were unable to finish. World Cafe and the beachside stand were good. Coco Cafe was very good for coffee. The dress code is relaxed at every restraunt no need to bring pants. If I were to return to Punta Cana I would look elsewhere.

I had no major complaints about my stay. The resort was extremely clean and the staff was very friendly and helpful with everything. It was nice that they spoke enough English to communicate basic things. I highly recommend this place for anyone traveling to the area