Dreams Royal Beach Punta Cana

Aesthetics- beautiful resort. Our room on the preferred side was much nicer than friends in the main area. We felt everything had a clean look. Staff- Billy on the preferred side was great. Noel at the pool bar was awesome. Otherwise, if you weren’t holding a tip or known for tipping then service was below average. All inclusive shouldn’t have you carrying cash whenever you leave the room. Cleaning- our room was clean. We did not notice any mold. Our room was cleaned daily before 1. No complaints. Main pool- entirely too few chairs. Results in piles of bags/shoes everywhere. Pool bar expectedly busy and bartenders were good there. Music variety needs to greatly improve to engage guests. Restaurants- below average. Service was dismissive in many ways. Ordering bottle from the wine list seem to take an act of God. Mercure (French) had the worst service despite the fewest tables being occupied. Seaside grill probably the best including breakfast. Buffets just average. Having your Italian restaurant be a buffet is just sad though. Room service- probably some of the best food but wait time is crazy. At best was 1.15 hrs and worst was 2 hrs. Resort entertainment was just ok. In fairness, it’s always better with an active crowd of guests and that’s not really the resorts fault. Sports bar was fun for casual drinking, singing, and playing pool. Nightclub was barely attended because they seem to only play Spanish music. I get that it’s local but when everyone starts dancing as soon as you play hip hop then you should probably play that more. People would come up to do the Cupid Shuffle and then walk right back out when they changed genre the next song. Casino was fun. We have been to a lot of resorts and haven’t gambled much. Wish they had craps. Overall, if you have never been to a resort then you will be happy. If you have tried multiple resort brands, I wouldn’t recommend coming here.

Billy our personal concierge in the preferred club was absolutely spectacular. Please recognize him. He went above and beyond for everything. Very good communicator. Friendly. When we come back we will always ask for Billy!

My husband and I thoroughly enjoyed our stay. Preferred swim out room excellent. Our butler Marcel was very awesome and took care of us. Would definitely come back here, maybe in August for my birthday.

We had an incredible family vacation at this resort. This hotel strikes the perfect balance of fun and activities with also a calming atmostphere and opportunities for relaxation. The pools and especially the winding river style pool was beautiful, as was the beach. Some highlights were the "Beach Party" for entertainment one night, the beautiful bridge walkway through the mangrove trees (spotting so many iguanas and turtles), and the engaging activities for our kids (ages 9 and 12) led by the animation team - extra shout out to "Brownie"! We choose a "Prefered Club" room which gave us access to the calm preferred club area, the beach side "Seaside Grill" restaurant and our excellent personal Concierge, Junior. We look forward to returning one day!

We went as a group of 9. The resort was accommodating and placed our rooms together. The staff was courteous and helpful, to include paying attention to detail. The rooms were clean and offered essential amenities. We enjoyed the variety of activities to participate in, along with the variety of food offered.