Dreams Royal Beach Punta Cana

First trip and everybody is friendly. The beach water is clean and shallow. Being shallow was perfect because my wife being disabled cant go in deep water. It was easy to get her around with all the paths. I been to a few beaches with her and this is the best one i have been to as far as supporting diabled.

A very happy experience ,lovely hotel ,good facilities ,nice people and great weather add up to a memorable holiday I would return

A large family group arrived at the hotel at different times during the week of June 25th-July 2nd. Check in was smooth for most of us. One family did not get the room that was booked. That was a problem because a brother and sister, both teenagers were assigned a room with one bed! A room with two double beds was was was requested at the time of the booking. It was resolved the nest day! Our Butler was very nice and helpful if you hunted him down. He would find us on the property occasionally just to say "Hi." Beer, soda and water was restocked in my room every single day...not so much some of the other people in our large group. Service in the preferred restaurants was HORRIBLE! We waited for 2 1/2 hours for breakfast one morning! One evening we waited for the same amount of time and missed the one show we really wanted to see. The food itself needs a lot of work. It was tasteless and just bland. For Preferred club service, I was VERY disappointed. I have been to this resort before and it was fantastic but was unhappy with the food end of this visit. Now, on to the great stuff! We were a family of 32 from many different places in this country and others. The resort was beautiful, spacious, the many pools were immaculate. Bar service was not only good, it was fun! David at the infinity pool was the all time favorite for this group. He made it so much fun for all of us but especially the younger people in our group. The room was cleaned daily. Night time turndown service was a sometimes thing but who cares? I would recommend this hotel for the facility and the people. If you are a "foodie" you will be very disappointed.

Everything was great, hospitality, clean, all the staff were very helpful. Definitely recommend especially as a family trip.

We stayed at Dreams Royal Beach from 9th-21st June . This was our 3rd visit. We just love this hotel it has become like our second home and if we could give it 6 stars we would. We always go Preferred and we always have a swim up room. My husband has limited mobility due to surgery on his hip and knee so we tend to spend most of our time just chilling outside our room and getting in the lazy river when we want to cool down. We booked to stay in the old section again this time so I e-mailed the hotel and requested a sunny room with easy access to the lazy river and close to the restaurants and the beach. Our room was ideal and totally exceeded our expectations for which we are very grateful. We were allocated a corner room with an extra bit of garden where we could move our beds when we lost the sun outside our room and we were situated halfway between the buffet and restaurants on one side and the beach on the other. Our room was always cleaned to a high standard. We also had a nightly turn down service and the mini bar was always topped up. From the moment we arrived to the moment we had to leave we were looked after so well. The service, assistance, kindness and friendliness we experienced was top class. You have an amazing team from management to cleaners who all work very hard to ensure that their guests have an enjoyable holiday - nothing is too much trouble. They are a credit to the Hyatt brand A few people to mention in particular. Firstly, a big thank you to our butler Mayker who looked after us so well. He messaged us every morning detailing the day’s activities and came round to our room daily for a friendly chat and to see if there was anything we needed. Secondly, the lovely Delores. We met Delores on our last visit in December 2023. She remembered us and looked after us very well throughout our stay and even converted me from Pina Colada to her famous Tiki Tiki! Our thanks also to Felix and his team at the World Cafe. Felix also remembered us and as before was always there to help frequently finding my husband at the buffet and carrying his plate back to the table. We also visited all the other restaurants. The food was always good and the service was great. It didn’t bother us if we had to wait for a table at any of the restaurants as it meant we could have a drink at the Veranda bar. Our final thanks go to Carlos (who we met before) and Kiara at the Veranda bar. What a team - they have a great working relationship and work very hard not just serving drinks but chatting to people and making sure everyone has a great time. All in all another fantastic holiday. We always feel so comfortable and relaxed at this hotel. There is always a great atmosphere - not just with the staff but also the other guests. People passing by in the lazy river will often stop to chat and we have made some great friends during our visits. We will definitely be back but it will have to be next year. It is our 35th wedding anniversary in September 2026 and we can’t think of anywhere else we would rather celebrate it - see you then!