Tortuga Bay Hotel at Puntacana Resort & Club

Just amazing!! Had the VIP service from the airport and from there it just kept getting better. They truly treat you like family. Everyone knew our name, greeted us so warmly and treated us like royalty. Had fun at the Dominican learning about cigars and local jewelry We came for our 25th Anniversary and they made it so special. Met many returning guest as well. We hope to be some of those returning guests soon. Truly top notch.

From arrival to departure everything was perfect! We loved our room - watching the sunrise was the best way to start each day. The incredible Ambassador Team - Valentina, Diana and Alexander - was amazing. Their attention to every detail was impeccable! We had such fun getting to know many of the staff who are friendly, engaging and so pleasant to chat with! Shout outs to … GM Blanca, Chef Mikey, Tomas (sp?), Leonardo, Alcedo, Israel, Antony, Emmy, Ariel, Damien, and so so many more! My sincere apologies for not making sure to get all of the names!!! Golf at La Cana and Corales was relaxing and so much fun! Thank you to our fabulous caddy, Miguel. We also had the best massages ever - thank you Mercedes and Roxana!!!! Our special dinner and breakfast meant so much to us and the laughs we shared with the staff and other guests at the beach bar and Bamboo bar filled our hearts with joy! We will be back and will bring friends with us so they can experience the magic and happiness you bring to so many guests!!! THANK YOU!!!!

The experience at Tortuga Bay was outstanding. The entire staff was phenomenal from start to finish. Every single person we interacted with was friendly, kind, attentive to detail, and gave great recommendations. Anything we needed help or assistance with was supported immediately with immense care. My significant other booked this trip as a surprise which ended in our engagement! The staff was incredibly supportive in helping him set everything for the engagement up, and were also wonderful in helping us celebrate after the fact. This was an unforgettable experience, in large part due to the wonderful staff, including the ambassador team (Alexander was our main ambassador and he was incredible) , the restaurant staff, the cleaning crew, the car drivers, and everyone else we interacted with. On top of this, the scenery and experiences were amazing. The resort is incredibly private, relaxing, and romantic! I cannot recommend this place enough, especially for a special occasion!! I would happily return here!

Bernando at Tortuga Bay Bamboo restaurant always provides Excellent service. Very friendly and willing to acomódate.

The experience at Tortuga Bay Puntacana was second to none. The service is stellar, the food is amazing. Everyone is really nice. At breakfast Alcedo, Leandro and Israel took amazing care of us. Winifer, who was our ambassador for most of our stay was great. The Head Chef came by at dinner, but literally every employee is outstanding. I would highly recommend Tortuga Bay and can't wait to go back.