Tortuga Bay Hotel at Puntacana Resort & Club

Arrival: From the moment we arrived, Tortuga Bay Hotel exceeded every expectation. You barely walk off the plane and an associate is there, ready to whisk you away through a VIP passport control and customs. In the lounge and during the extremely short car ride, you’ll have access to water and beer, so you can start your vacation off on the right foot! In less than an hour of landing, you will be at the hotel and enjoying a nice cocktail by the beach. Resort/Accommodations: Every corner of the resort feels elegant, private, and serene. Being able to explore the resort and surrounding areas by bike or golf cart is also a fun touch! The rooms are spacious and beautifully designed—a blend of luxury with a peaceful Caribbean atmosphere. The beach is massive, well-maintained, and never felt crowded. Even though we came during the seaweed season, the water was still swimmable—in part because they spend at least and hour cleaning the beach each morning. We lucked out and had sunny weather the whole time. Service: In addition to the prime location, the service was warm, personalized, and truly five-star. My mom and I came to celebrate my birthday, and Mari Luz and the rest of the staff at Tortuga Bay made our stay truly special. They helped plan a birthday breakfast for us by the pool, complete with balloons, cake, and the best mangos I’ve ever tasted. We cannot speak of them highly enough! Departure: Departing the resort—while sad—was just as smooth as our arrival. No complaints! Overall, it was an unforgettable stay, and we absolutely plan to return someday!

From the moment we arrived at Tortuga Bay it was magical. The welcome was exceptional with so much warmth. The assigned ambassador was lovely. The room upgrade with the view brought tears to my eyes. The beauty and serenity of the grounds are amazing. A hammock or two, a soccer ball … invited their enjoyment. The grounds in front of of the individual villas are majestic. Can’t wait to return.

My husband, son, daughter-in-law, 15-month-old grandson, and I stayed at this hotel for one week. We had an incredible time. The hotel is fantastic—everything is tasteful, beautiful, and pleasant. The staff is wonderful; they went out of their way to please us and fulfilled every request. They were truly extremely thoughtful, friendly, and polite. Special mention goes to the staff members we interacted with most, such as Victor, Daniela, Wilco, Bernardo, Yoyo, and Yocasta. Everyone else was great too, but these were the ones we dealt with the most. There are plenty of activities to enjoy (don't miss the Ecological Reserve with its wonderful freshwater lagoons). The food was excellent at all the restaurants we visited (there are several within the Punta Cana Resort complex), and the beaches are beautiful; all in all, it was a truly delightful and wonderful week. We plan to return next year with more family members.

What a wonderful vacation my family and I had at Tortuga Bay Puntacana! The staff is world class. All of them were very kind, responsive, attentive and dedicated to making sure we had everything we needed for an enjoyable getaway! The hotel is beautiful and clean, the food was AMAZING and the staff made our trip unforgettable. We enjoyed La Yola (so beautiful), Bamboo ("best steak ever"), and a private chef dinner at our Villa (the waiter, Wilco, made the evening super fun and relaxing). Even my picky teenagers loved all the food. Swimming in the Ecological Reserve, (which comes with the stay) was a highlight of the trip! The water is beautiful and we spotted many turtles and fish swimming right along side us. The golf carts and bikes made it easy and fun to get around the property and the staff continues to check in to make sure your stay is going smoothly. Finally the Cana Beach club had a wonderful pool and beach for us to enjoy as well. If you are looking for a relaxing getaway to the DR with first class service, select Tortuga Bay Puntacana.

My wife and I booked the junior suite which is actually the second floor of the villa. This required going up and down stairs which my wife cannot climb. The hotel was able to upgrade us to a suite (bottom floor) so we could relax and enjoy our stay. Punta Cana is paradise and Tortuga Bay Hotel and staff made us feel like friends more than just guests. We have lived out a dream this week and would stay again in a heartbeat.