Tortuga Bay Hotel at Puntacana Resort & Club

I just finished a 3 day, 2 night stay at Tortuga Bay and I would highly recommend this property. My husband and I were originally supposed to stay at another property, but after reading Tortuga Bays positive reviews I decided to book our stay through AMEX fine Hotels and Resorts (FHR). Service 10/10 From the moment we stepped off the plane, we were greeted by a VIP representative who quickly escorted us to the private VIP arrival lounge for immigration and customs. I wish I could have this service for every country we travel to as it made the arrival process so smooth. After about 20 minutes, our driver Julio drove us to the resort and explained points of interest along the way. Upon arrival to the resort, we were immediately greeted by one of our embajadores (i.e. butler) Yocasta who expedited the check in process in our villa and thoroughly explained restaurants, attractions, the WiFi, and other details needed for a comfortable stay. Yocasta and Carlos were accessible through WhatsApp during our stay for any questions/concerns we had. The service at all 3 restaurants was great as well. Room 9/10 Our villa was technically an ocean view room; however, since we were at the end of the property in a corner unit, our room was closer to an oceanfront view. For reference we stayed in room 6124. The villa was exceptionally clean and included a very large bathroom, kitchenette, bedroom, walk-in closet, and a wrap around balcony with 2 different seating areas. The doors to the balcony were a little tricky to use at points, but I understand the design is probably most efficient for hurricanes/tropical storms. Some of the lighting systems were a bit wonky at times and on our 2nd night the bedroom lights randomly turned on and off twice, but it wasn’t anything that impacted our sleep. The beds and pillows were very comfortable and we slept great both nights. Amenities 10/10 The amenities offered at Tortuga Bay definitely sets this resort apart from others. Besides our AMEX FHR perks, each villa gets a complimentary golf cart and bikes to use. The bikes even come with personalized nameplates that are then gifted to you at the end of your stay. The golf carts were great when visiting restaurants that were a little further away from the room. Upon arrival to our room, we were also gifted hats and a beach bag to use during our stay and that we were able to take home. I didn’t use the spa, but my husband visited the fitness center one morning, which he said was great. The beach is on the smaller side and the amount of seaweed varied by the time of day, but it appeared they cleaned up the seaweed as often as possible. We also visited Ojos Indigenas and took a guided tour. We enjoyed getting to see the rhinoceros iguanas and swimming in the natural lagoons. The lagoons were a bit crowded at times, but they were still very enjoyable. As I mentioned in earlier, the VIP airport service for both your arrival and departure made our travel days so much smoother and was a fantastic benefit offered by the property. Food 8/10 We ate at 3 restaurants during our stay. Bamboo for breakfast and both lunch and dinner one day. We also ate at the Grill for lunch, which is located at La Cana Golf Club. We also ate at La Yola for dinner. Continental or American breakfast was included with our stay through AMEX FHR at Bamboo and the food was average. If breakfast had not been included, I would’ve been mildly disappointed. The fruit, pastries, sausage, and bacon were good, but the eggs were average at best. We also ate lunch there one day and the food was definitely much better at lunch. However, the food at dinner was also average. We enjoyed our lunch at the Grill, although it’s a bit pricey, but the portion sizes were generous so you definitely got what you paid for. The best restaurant was La Yola and both of our entrees were delicious. The service at all 3 restaurants was attentive. We would definitely return to Tortuga Bay on our next trip to the Dominican Republic.

The food was very mediocre. The water was not clear and had rough stone at the bottom, so it was not inviting to swim in. There is no lap pool. They have a unique staffing system, which works very well. The entire staff was outstanding. The people responsible for us were Yocasta, Diana, and Francisco, all of whom were stars and completely excellent. The tennis courts were not well rolled. However, The pro, Diego, was excellent. The fitness center was very small.

The food was late every day. Nobody asks you at poolside if want a drink or food . But they stand around all day . Rooms were great. Beach was nice My 80 year old mom fell into water from rock. The waves kept throwing her and I freaked out screaming for help because I couldn't get her up. When I tell you 3 workers stood there doing nothing . Never came over to offer assistance . Next day said to my mom . I see you struggled yesterday ??? Last meal of night . The Grill sent over pizza not cooked . Hamburger ice cold . Fries ice cold . Took over hour and half to be sent after several what's app messages . There car service that's for guest service left my family downtown . Never answered my message for 45 min. We had to Uber which is fine but the purpose of spending 12000 on week is to have certain amnesties . Expect to spend 600 for 2 people golf 9 holes on cheapest hole . We travel a lot . Some stuff were kind but some were useless Won't be back

Tortuga Bay has become a second home to us. This is our 10th year returning and our fifth as a family.. How do we love Tortuga Bay? Let me count the ways. 1. The property is the definition of quiet , private luxury. The rooms have all been beautifully, renovated with a beautiful, cool Caribbean vibe.. 2. The living space is enormous with each villa having a terrace or balcony .. 3. The villas were designed by Oscar de la Renta and and are stunning . The set up is ideal for families . My husband and I take the top room and my daughters take the ground floor which includes two bedrooms that open to a huge living and dining area walk in closets, a small kitchen area . The suite leads to a spacious terrace that goes directly onto the beach. The views are spectacular. The sunrises are amazing.. 4. Your beach experience is totally private with comfortable chairs, and attentive , charismatic service led by the wonderful JoJo.. The sea grass is raked up daily. The water is clean though I would recommend water shoes can be a little rocky when you first go in.. 5. The airport experience is a snap… ten minutes away.. VIP service. No lines, no hassle. 6. The new food and beverage manager, Thomas has made very tasty additions to the menu!! We love it when Antonio and Alcedo are there… 7. All this would not be possible without the omnipresent, amazing manager Blanca. She deeply cares about the quality of the guest experience on all levels. She’s there constantly …available for suggestions and or friendly chitchat . This holiday season she added more activities for kids , fun events for adults and a fabulous flamenco show. 8. And finally, the New Year’s Eve party at La Cana is a totally over the top blowout , featuring sumptuous buffet with lobster and caviar, champagne and wine all evening and the best musicians in the Dominican Republic. They also have a whole entire separate children’s program.

Truly an outstanding destination. The resort is tiny and is situated on a much larger resort, giving guests access to all the restaurants and amenities. The staff were exceptional, friendly and professional. I cannot get back to Tortuga fast enough!