Tortuga Bay Hotel at Puntacana Resort & Club

Tortuga Bay remains a repeat destination for us. This is a luxury, boutique resort that has no peer. Your first luxurious experience is the VIP arrival procedure at the airport, that is included with your stay. This will set the tone for what is to come. It is comfortable, fast and efficient as it processes you, individually, through the airport formalities, and sends you on your way. After being escorted to the resort's transportation, you are personally whisked to the resort. The resort, itself, is an secluded enclave as part of a much larger property. A resort ambassador will quickly check you in to your villa. The rooms are spacious, well appointed and maintained. You are provided a golf cart as well as bicycles, which are helpful in navigating the larger property. The food at Tortuga Bay's restaurants is well-presented, consistent and delicious. Bamboo is proximate to the villas and serves breakfast, lunch and dinner. We dined there every day for breakfast and had lunch by the pool, directly next to the restaurant. We had two dinners at Bamboo, as well. One of the nights was the weekly (in high season) Dominican night. It featured a five course Dominican menu, music, and a table of crafts for sale. It was well attended and wonderful. Another night, we took a short golf cart ride to La Yola. This is an open, waterfront restaurant with a delightful menu. It also was delicious. We also ate two dinners at restaurants on the larger resort. Brassa, a steak and seafood restaurant by the Westin, was very good with a perfectly cooked fish and steak. We had been there shortly after it had opened a couple of years ago and had been disappointed, but the restaurant has clearly found its footing. We also tried Bao, in the same building, for the first time and were pleasantly surprised. I used the fitness center every day and found it well equipped and spotless. It has a stationary bicycle as well as an upright one, two treadmills, a stepper, free weights and a multi-exercise weight machine. It is also equipped with yoga mats and bosu balls. There is an open air yoga pavilion right outside that was well used. My wife and sister-in-law used the spa on the larger property and had very good massages. On this trip I was struck by the fact that this resort is not resting on its laurels (which are considerable). There is clearly a realization that being the best is not a destination, but rather, a continuous journey. The villas had been recently redecorated and refurnished, enhancing the light, airy Caribbean vibe. Menus at Bamboo and La Yola had been revised. The beach bar had some new surrounding hardscape, and has been equipped with adult tricycles, to enable staff to zip between the beach and Bamboo to transport food. Top management indicated that more changes are on the horizon. As I've said in past reviews, our reason for returning to Tortuga Bay year after year has always been management and staff. Top management is present and available on the grounds daily. Ms. Alcantara is eager to engage guests, greeting them and inquiring about their stay and any needs. This enhances the feeling that you are valued VIPs. I mentioned before, the trip from the airport with Tortuga Bay's driver and private car. We have been fortunate to have been met and transported by Edinson several times. He is the perfect representation of the experience to come. I have mentioned in previous reviews that the vibe from the staff at this luxury property is not the formal, stuffy service that you experience at some high end resorts, but rather, warm and friendly. You feel like family. Once arriving at the property, you are greeted by your ambassador who quickly gives you an introduction to the resort and checks you in at your villa. Diana, Valentina and Carlos were the ambassadors that we interacted with most during our stay. They are great at what they do. We always look forward to our first breakfast, where we are sure to catch up with some old friends and meet new staff. Alcedo, Maikel, Leandro, Yoseuris, Mariluz, and Liz attended us daily . It was great to talk with old friend Alcedo (although we missed hearing his music this trip), see Maikel's great smile and experience Leandro's dry sense of humor. We heard about Yoseuris' trip to the US and Liz' intern rotations. We also heard about other staff that we had met on previous visits, that had moved upward and onward. It is clear that the training and experience gained at Tortuga Bay can open many doors. During the days, we were delighted to talk with Richard, Rosquer and Angel, as they served us by the pool. At dinners at Bamboo, it was great to reconnect with Antonio, Bernardo, Moises, and Damian. We had the honor to get a picture with the entire Bamboo kitchen staff and meet Head Chef Mikey and pastry chef Chanel. It was always great to return to our villa which was perfectly maintained by Santa and Willy. As always, we watched in daily amazement as Daniel was in perpetual motion maintaining the grounds by Bamboo and the pool. He seemingly would catch every falling leave before it could hit the ground. You cannot find a better luxury experience anywhere!

My wife and I, plus our daughter and her 2 little girls, made our 2nd family trip to TBH. My wife and I have come here once or twice a year since TBH opened in 2006. The Mare' beach front restaurant has just opened with an ocean vibe. The VIP airport service makes you feel like a movie star. We went to a baseball game in La Romana which you can book with Punta Cana Tours (season is Nov. through mid Jan.). We have already booked out November 2026 return to celebrate our 20th year of coming to this special place. I served in the DR as a US Peace Corps Vol. and the staff are what makes this special. Special shout out to the Embasador Winifer who is expecting her first child!

This was our fourth visit to Tortuga Bay in as many years and once again we had a wonderful time. The responsiveness of the staff is tremendous especially Yosi, Emme and Miguel Angel at the beach bar and Antonio, Alcedo and Rosquer at the pool bar/Bamboo. Tortuga Bay has really become like a second home for us and we look forward to our return. Blanca bailed us out by extending our stay when are flight was canceled due to a storm back home and continued to offer assistance. That was priceless in relieving our stress. Thank you!

I just finished a 3 day, 2 night stay at Tortuga Bay and I would highly recommend this property. My husband and I were originally supposed to stay at another property, but after reading Tortuga Bays positive reviews I decided to book our stay through AMEX fine Hotels and Resorts (FHR). Service 10/10 From the moment we stepped off the plane, we were greeted by a VIP representative who quickly escorted us to the private VIP arrival lounge for immigration and customs. I wish I could have this service for every country we travel to as it made the arrival process so smooth. After about 20 minutes, our driver Julio drove us to the resort and explained points of interest along the way. Upon arrival to the resort, we were immediately greeted by one of our embajadores (i.e. butler) Yocasta who expedited the check in process in our villa and thoroughly explained restaurants, attractions, the WiFi, and other details needed for a comfortable stay. Yocasta and Carlos were accessible through WhatsApp during our stay for any questions/concerns we had. The service at all 3 restaurants was great as well. Room 9/10 Our villa was technically an ocean view room; however, since we were at the end of the property in a corner unit, our room was closer to an oceanfront view. For reference we stayed in room 6124. The villa was exceptionally clean and included a very large bathroom, kitchenette, bedroom, walk-in closet, and a wrap around balcony with 2 different seating areas. The doors to the balcony were a little tricky to use at points, but I understand the design is probably most efficient for hurricanes/tropical storms. Some of the lighting systems were a bit wonky at times and on our 2nd night the bedroom lights randomly turned on and off twice, but it wasn’t anything that impacted our sleep. The beds and pillows were very comfortable and we slept great both nights. Amenities 10/10 The amenities offered at Tortuga Bay definitely sets this resort apart from others. Besides our AMEX FHR perks, each villa gets a complimentary golf cart and bikes to use. The bikes even come with personalized nameplates that are then gifted to you at the end of your stay. The golf carts were great when visiting restaurants that were a little further away from the room. Upon arrival to our room, we were also gifted hats and a beach bag to use during our stay and that we were able to take home. I didn’t use the spa, but my husband visited the fitness center one morning, which he said was great. The beach is on the smaller side and the amount of seaweed varied by the time of day, but it appeared they cleaned up the seaweed as often as possible. We also visited Ojos Indigenas and took a guided tour. We enjoyed getting to see the rhinoceros iguanas and swimming in the natural lagoons. The lagoons were a bit crowded at times, but they were still very enjoyable. As I mentioned in earlier, the VIP airport service for both your arrival and departure made our travel days so much smoother and was a fantastic benefit offered by the property. Food 8/10 We ate at 3 restaurants during our stay. Bamboo for breakfast and both lunch and dinner one day. We also ate at the Grill for lunch, which is located at La Cana Golf Club. We also ate at La Yola for dinner. Continental or American breakfast was included with our stay through AMEX FHR at Bamboo and the food was average. If breakfast had not been included, I would’ve been mildly disappointed. The fruit, pastries, sausage, and bacon were good, but the eggs were average at best. We also ate lunch there one day and the food was definitely much better at lunch. However, the food at dinner was also average. We enjoyed our lunch at the Grill, although it’s a bit pricey, but the portion sizes were generous so you definitely got what you paid for. The best restaurant was La Yola and both of our entrees were delicious. The service at all 3 restaurants was attentive. We would definitely return to Tortuga Bay on our next trip to the Dominican Republic.

The food was very mediocre. The water was not clear and had rough stone at the bottom, so it was not inviting to swim in. There is no lap pool. They have a unique staffing system, which works very well. The entire staff was outstanding. The people responsible for us were Yocasta, Diana, and Francisco, all of whom were stars and completely excellent. The tennis courts were not well rolled. However, The pro, Diego, was excellent. The fitness center was very small.