The Westin Puntacana Resort & Club

Small quiet hotel with excellent dining options. I am impressed that a property with 200-ish rooms has several great restaurants with no overlap that is commonly experienced with the larger properties. The rooms are quite large and most have great views that I could tell. This is not a night life property so is best suited for those looking to chill. The pools were basically deserted and the beach had front row seating every day with no competition for chairs and the resort was full. Its the right mix of quiet and quality with excellent and attentive beach/pool service. Do not miss Playa Blanca - we didn't really notice it was there until the last day and wished we had. Its a lively beach club (open to public) with great food and you can go back to the nice quiet of the Westin with a quick walk. I would also say Brassa and Bao are great as is the breakfast offering at the hotel. La Yola (sister property) was just BAD - no better way to describe it. I was excited to try it and the views are quite nice but the complete absence of patrons should have tipped us off - its just absolutely horrible. I could not even eat the fish served to me and I have been a pescatarian for 40 years. AVOID. No one cared that none of the food we ordered was consumed or taken away so it must be common. AWFUL is not strong enough to describe the place.

Great proximity to the airport, beach and touristy things. Restaurants on property aren’t cheap but appropriately priced, food is very good. Staff is wonderful.

We stayed for 8 nights, as a lifetime Plat, and stay in a lot of Marriott's around the World, we were upgrade to a suite, fabulous over looking the ocean, staff were great. Rooms are great and maids good If Jordi you are reading this we met you a few times, per our discussion, couple of things would make it even better, a snack place in the evening, so we don't have to buy a big meal (and yes DR is high on taxes and service charge 28%) Also if they add a M lounge for Plat would be icing on the cake...overall Great stay Tks Tony / Debbie Underwood

We had great service from top to bottom. Shout out to 5 star and Vincente for driving us around. Jerison at the pool was so fun and attentive…he treated us so well! Altagracia in housekeeping was so smiley and friendly. Ellis at La Yola was so great we went back again and Swami who took care of us the second night was fantastic. Luis kept the coffee flowing at breakfast every morning and Oscar and Cesar at Brassa kept our glasses full at dinner. (I’m sorry I don’t remember the hostess name but she was absolutely fantastic as well!) Thanks for everything!

Very disappointing stay. We arrived late - 2AM, but we knew this was going to be the case so we prepared as best as we could. We did the pre-check-in to avoid an unnecessarily long check-in process at 2AM and we pre-ordered 2 foam pillows to the room due to allergies. We knew we were not going to want to wait an extra 30 minutes for their arrival in our room at such a late hour. Further to this, I asked for a quiet room away from noisy activity areas and elevators. I had received 2 confirmation messages from the hotel prior to my arrival that my requests had been actioned and all would be well when I arrived. Well, we arrived at 2AM, and we were faced with a 40 minute check-in process, despite having already checked in online and being the only guests present at the check-in desk. Once we finally arrived at our room, we opened the door to find 4 massive spiders (the size of mice) on our floor and wall. While I understand this is the tropics, it was clear upon further inspection that this room had not been used by guests or serviced by house keeping for quite some time. They should have done an inspection prior to our arrival, but they did not. We killed the spiders and moved on - it was 240AM by this point. We then walked around the corner of our room and noticed that the pillows we had been promised were NOT in our room (we had received 2 confirmation from staff by message prior to our arrival that this request had been actioned). So we had to call down and ask for them; except the phone would not work. It was completely dead. So back to reception we go. By 320AM, we were finally back in our room with our pillows. When we woke 3 hours later to drilling and kids running around, we were not overly happy. Construction was happening right outside our door and directly across the hall from us was the kids club. Another failed promise. Who places a Gold member guest, who asked for a quiet room, in the closest room possible to a kids club? So, at this point, we knew that continued sleep was no longer an option. So we get up, get showered and go for a walk to the beach before our departure (this was only an overnight stay prior to our real vacation beginning). Upon arrival back to our room, we had been locked out. Our card no longer worked as they had accidentally ‘checked us out’ (per the front desk when we arrived there asking for a new key). Back to our room to grab our bags and head back to actually check out. At checkout, we were not asked at all how our stay was - absolutely horrendous service. Won’t be back.