The Westin Puntacana Resort & Club

We stayed at the Westin for four nights during tropical storm Melissa. The hotel staff is great, Ruth who cleaned our room was always smiling. If you want a destination to rest and disconnect, this is the place. The food in all 5 restaurants was great. The only downside was that my husband asked for a cake for my birthday thru emails and staff, and we never got it, and that due to the storm the beach was flooded with sargassum.

We absolutely loved our stay at The Westin Puntacana! The pool area is beautiful, and every member of the staff was so friendly and welcoming. A special thank-you to Rosana at the Anani Restaurant and Jerison at the pool—both went out of their way to make our experience extra special. The breakfast buffet was outstanding, and all three on-site restaurants served delicious food. We also really enjoyed the cigar bar—it was a fun and relaxing spot to visit after dinner a couple of nights. Our room was spacious and comfortable, with a super-cozy bed, plenty of bottled water refills, coffee in the room, and nice touches like the robe and slippers. The ocean view from our room was stunning. The only downside was that the ocean had a lot of seaweed during our visit, which we learned was due to a tropical storm that had just passed through. But that just gives us an excuse to come back again when the water is clear—we can’t wait to return!

I was very excited to spend my 53rd birthday at the Westin Punta Cana the 2nd week fo July. When I arrived with my daughters, we were amazed by the calm and relaxing vibe of the hotel, which we were seeking. The staffmember who first greeted us and got us all checked in was kind and enthusiastic. I do feel, though, that a resort of this caliber where families are bound to travel should have a "family room" that sleeps three without charging for breakfast and an additional guest fee. My daughter paid for breakfast daily, and was charged a sizeable amount per day as an "extra guest." This seemed a bit much to me. That being said, the service at breakfast and the breakfast selections were terrific. The biggest glitch in our visit, though, was when I put my earrings down on the dresser to change to go to the pool, and when I came back to the room to freshen up (approx two hours later, after the room had been serviced), they were gone. They were gold, yes, and I should have put them in the safe / remembered to put them back on my ears, but again, at a five-star resort, a guest should feel safely able to leave an item out without fearing it being stolen. I speak Spanish fluently (I am a Spanish teacher) and it pained me greatly to have to "snitch" on housekeeping, but I had to report it. The security folks were gracious and they did take my issue seriously, but as a Marriott resort, this sort of thing really should not happen. The Dominican people are wonderful and hospitable.

Tout était super! La bouffe, les activités, le service. We had a wonderful time. Rosanna martinez was our breakfast server everyday, and she took great care of us. All the staff were attentive and professional! Highly recommend!

This hotel was beautiful, modern, clean and had a beautiful beach with free lounge chairs and cabanas. It’s a private beach so you’re not worried about people selling things and other people from other resorts. It’s a very quiet place with beautiful restaurants and delicious food. Prices are expensive but food and drinks were delicious. The supervisor Tomy could use a few classes in customer service. He was very sour, stern and not accommodating. Overall a very relaxing place and 6 minutes from the airport. The spa on this huge property was also very beautiful and the staff there were amazing!!